Healthcare Call Center Essentials
Peter Lyle DeHaan
This audiobook is narrated by a digital voice.
The essential guide to healthcare call centers.
Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.
But running a healthcare call...
Location:
United States
Networks:
Peter Lyle DeHaan
Digital Voice Maxwell G
Call Center Success Series
Rock Rooster Books
English Audiobooks
INAudio Audiobooks
Description:
This audiobook is narrated by a digital voice. The essential guide to healthcare call centers. Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system. But running a healthcare call center comes with its own set of challenges. Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community. By addressing common pain points, Healthcare Call Center Essentials will teach you how to: Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success provides practical and actionable tips to call center directors, managers, and leaders. You’ll discover how to better manage your team and maintain achievable strategies to meet your goals and powerfully support patients and healthcare centers. By implementing the strategies in Healthcare Call Center Essentials, you can improve your daily systems and optimize your contact center operation. Get your copy today. Duration - 3h 46m. Author - Peter Lyle DeHaan. Narrator - Digital Voice Maxwell G. Published Date - Thursday, 15 January 2026. Copyright - © 2022 Peter DeHaan ©.
Language:
English
Opening credits
Duration:00:00:10
Patrons
Duration:00:00:11
Call Centers: The Future of Healthcare
Duration:00:01:37
Part 1: Management
Duration:00:00:43
Finding a Good Call Center Manager
Duration:00:04:01
Is Your Call Center a Profit Center or a Cost Center?
Duration:00:03:42
Mixing Full-Time and Part-Time Call Center Staff
Duration:00:03:58
Successfully Working from Home
Duration:00:06:00
Send Your Call Center Back to School
Duration:00:04:32
Tap Outsource Call Centers to Lighten the Load
Duration:00:03:43
Be Careful What You Measure
Duration:00:04:06
Beware the Time Bandits
Duration:00:07:07
Real World Staffing Examples
Duration:00:02:00
Call Center Metrics
Duration:00:07:39
Tracking the Wrong Thing
Duration:00:09:04
Part 2: Staffing
Duration:00:00:38
Ideas to Better Retain Call Center Staff
Duration:00:04:10
Take a Fresh Look at Agent Compensation
Duration:00:03:18
The Fast-Food Factor
Duration:00:03:53
Provide Meaningful Agent Benefits to Improve Agent Retention
Duration:00:03:45
What Kind of Healthcare Coverage Do You Provide to Your Staff?
Duration:00:02:21
Offer Learning Opportunities to Better Retain Staff
Duration:00:04:23
Retain Staff by Establishing Their Growth Potential
Duration:00:04:12
Today’s Employees Want to Make a Difference
Duration:00:03:17
Plan for Home-Based Agent Success
Duration:00:03:24
The Joys of Working at Home
Duration:00:01:52
Be Sure to Thank Your Staff
Duration:00:02:01
Part 3: Operations
Duration:00:00:42
Is Your Call Center Effective?
Duration:00:03:04
Should We Switch Our Mindset from Calls to Contacts?
Duration:00:04:34
Do You Provide Contact Options for Your Patients?
Duration:00:03:22
Develop an Ideal Agent Schedule to Maximize Call Center Efficiency and Effectiveness
Duration:00:03:27
Ten Steps to Successful Call Center Benchmarking
Duration:00:06:26
Healthcare Call Center Lessons from Another Industry
Duration:00:03:39
Call Center Collaboration
Duration:00:04:41
Part 4: Customer Service
Duration:00:00:55
The Perfect Answer
Duration:00:02:26
Please Hold While I Disconnect You
Duration:00:02:25
Who Signs Your Paycheck?
Duration:00:03:08
Serve Your Stakeholders
Duration:00:03:35
Are You Changeable?
Duration:00:04:10
Does Your Call Center Amaze or Annoy?
Duration:00:03:56
When Human Errors Cost Call Centers More Work
Duration:00:03:20
Provide Memorable Experiences
Duration:00:05:14
Working with a Health Coach
Duration:00:02:22
Part 5: Marketing and Promotion
Duration:00:00:37
Define Your Distinguishing Difference
Duration:00:04:22
Rebranding a Medical Call Center
Duration:00:04:22
Social Media and the Call Center
Duration:00:04:39
Reputation, Referrals, and Credentials
Duration:00:08:08
Use Email to Reach Out in the Right Way
Duration:00:04:05
Part 6: Technology and Tools
Duration:00:00:41
Should You Use an On-Site System or Internet-Delivered Solution?
Duration:00:04:19
IVR’s Place in the Call Center
Duration:00:02:04
Call Recording in Your Call Center
Duration:00:04:24
Voice AI in the Healthcare Call Center
Duration:00:02:14
What Does AI Mean for the Medical Call Center?
Duration:00:02:03
The Internet of Things Intersects Healthcare
Duration:00:04:06
Part 7: Seasonal Considerations
Duration:00:00:40
Remember to Be Thankful
Duration:00:02:52
The Season for Giving
Duration:00:07:42
Finish Strong and Don’t Just Slide into the New Year
Duration:00:02:18
Prepare Now to Make Next Year Great
Duration:00:03:09
The Future of the Healthcare Call Center Industry
Duration:00:02:27
Acknowledgments
Duration:00:02:45
About Peter Lyle DeHaan
Duration:00:00:31
Closing Credits
Duration:00:00:26