Healthcare Call Center Essentials
Peter Lyle DeHaan
This audiobook is narrated by a digital voice.
The essential guide to healthcare call centers.
Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.
But running a healthcare call...
Location:
United States
Networks:
Peter Lyle DeHaan
Digital Voice Maxwell G
Call Center Success Series
Rock Rooster Books
English Audiobooks
INAudio Audiobooks
Description:
This audiobook is narrated by a digital voice. The essential guide to healthcare call centers. Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system. But running a healthcare call center comes with its own set of challenges. Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community. By addressing common pain points, Healthcare Call Center Essentials will teach you how to: Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success provides practical and actionable tips to call center directors, managers, and leaders. You’ll discover how to better manage your team and maintain achievable strategies to meet your goals and powerfully support patients and healthcare centers. By implementing the strategies in Healthcare Call Center Essentials, you can improve your daily systems and optimize your contact center operation. Get your copy today. Duration - 3h 46m. Author - Peter Lyle DeHaan. Narrator - Digital Voice Maxwell G. Published Date - Thursday, 15 January 2026. Copyright - © 2022 Peter DeHaan ©.
Language:
English
Opening credits
Duración:00:00:10
Patrons
Duración:00:00:11
Call Centers: The Future of Healthcare
Duración:00:01:37
Part 1: Management
Duración:00:00:43
Finding a Good Call Center Manager
Duración:00:04:01
Is Your Call Center a Profit Center or a Cost Center?
Duración:00:03:42
Mixing Full-Time and Part-Time Call Center Staff
Duración:00:03:58
Successfully Working from Home
Duración:00:06:00
Send Your Call Center Back to School
Duración:00:04:32
Tap Outsource Call Centers to Lighten the Load
Duración:00:03:43
Be Careful What You Measure
Duración:00:04:06
Beware the Time Bandits
Duración:00:07:07
Real World Staffing Examples
Duración:00:02:00
Call Center Metrics
Duración:00:07:39
Tracking the Wrong Thing
Duración:00:09:04
Part 2: Staffing
Duración:00:00:38
Ideas to Better Retain Call Center Staff
Duración:00:04:10
Take a Fresh Look at Agent Compensation
Duración:00:03:18
The Fast-Food Factor
Duración:00:03:53
Provide Meaningful Agent Benefits to Improve Agent Retention
Duración:00:03:45
What Kind of Healthcare Coverage Do You Provide to Your Staff?
Duración:00:02:21
Offer Learning Opportunities to Better Retain Staff
Duración:00:04:23
Retain Staff by Establishing Their Growth Potential
Duración:00:04:12
Today’s Employees Want to Make a Difference
Duración:00:03:17
Plan for Home-Based Agent Success
Duración:00:03:24
The Joys of Working at Home
Duración:00:01:52
Be Sure to Thank Your Staff
Duración:00:02:01
Part 3: Operations
Duración:00:00:42
Is Your Call Center Effective?
Duración:00:03:04
Should We Switch Our Mindset from Calls to Contacts?
Duración:00:04:34
Do You Provide Contact Options for Your Patients?
Duración:00:03:22
Develop an Ideal Agent Schedule to Maximize Call Center Efficiency and Effectiveness
Duración:00:03:27
Ten Steps to Successful Call Center Benchmarking
Duración:00:06:26
Healthcare Call Center Lessons from Another Industry
Duración:00:03:39
Call Center Collaboration
Duración:00:04:41
Part 4: Customer Service
Duración:00:00:55
The Perfect Answer
Duración:00:02:26
Please Hold While I Disconnect You
Duración:00:02:25
Who Signs Your Paycheck?
Duración:00:03:08
Serve Your Stakeholders
Duración:00:03:35
Are You Changeable?
Duración:00:04:10
Does Your Call Center Amaze or Annoy?
Duración:00:03:56
When Human Errors Cost Call Centers More Work
Duración:00:03:20
Provide Memorable Experiences
Duración:00:05:14
Working with a Health Coach
Duración:00:02:22
Part 5: Marketing and Promotion
Duración:00:00:37
Define Your Distinguishing Difference
Duración:00:04:22
Rebranding a Medical Call Center
Duración:00:04:22
Social Media and the Call Center
Duración:00:04:39
Reputation, Referrals, and Credentials
Duración:00:08:08
Use Email to Reach Out in the Right Way
Duración:00:04:05
Part 6: Technology and Tools
Duración:00:00:41
Should You Use an On-Site System or Internet-Delivered Solution?
Duración:00:04:19
IVR’s Place in the Call Center
Duración:00:02:04
Call Recording in Your Call Center
Duración:00:04:24
Voice AI in the Healthcare Call Center
Duración:00:02:14
What Does AI Mean for the Medical Call Center?
Duración:00:02:03
The Internet of Things Intersects Healthcare
Duración:00:04:06
Part 7: Seasonal Considerations
Duración:00:00:40
Remember to Be Thankful
Duración:00:02:52
The Season for Giving
Duración:00:07:42
Finish Strong and Don’t Just Slide into the New Year
Duración:00:02:18
Prepare Now to Make Next Year Great
Duración:00:03:09
The Future of the Healthcare Call Center Industry
Duración:00:02:27
Acknowledgments
Duración:00:02:45
About Peter Lyle DeHaan
Duración:00:00:31
Closing Credits
Duración:00:00:26