Medical Office Manager - The Comprehensive Guide
DEAN STRATTON
This audiobook is narrated by a digital voice.
Run a high-performing clinic without burnout. “Medical Office Manager – The Comprehensive Guide” distills operations, compliance, HR, billing, scheduling, and patient experience into step-by-step systems you can use tomorrow. Designed for new and seasoned managers in private practices, specialty clinics, and ambulatory centers, it turns best-practice management into checklists, templates, and plain language.
Picture Monday: a double-booked schedule, two no-shows, and a sick call. Open to the Quick Wins chapter, run the morning huddle, re-route red-flag patients, release a standby slot, and trigger the claim-follow-up queue. This is a practical, make-it-work field guide—clear, adaptable, and ready for real clinics.
Duration - 4h 17m.
Author - DEAN STRATTON.
Narrator - Digital Voice Madison G.
Published Date - Wednesday, 22 January 2025.
Copyright - © 2025 VIRUTI SATYAN SHIVAN ©.
Location:
United States
Networks:
DEAN STRATTON
Digital Voice Madison G
Viruti Satyan Shivan
English Audiobooks
Findaway Audiobooks
Description:
This audiobook is narrated by a digital voice. Run a high-performing clinic without burnout. “Medical Office Manager – The Comprehensive Guide” distills operations, compliance, HR, billing, scheduling, and patient experience into step-by-step systems you can use tomorrow. Designed for new and seasoned managers in private practices, specialty clinics, and ambulatory centers, it turns best-practice management into checklists, templates, and plain language. Picture Monday: a double-booked schedule, two no-shows, and a sick call. Open to the Quick Wins chapter, run the morning huddle, re-route red-flag patients, release a standby slot, and trigger the claim-follow-up queue. This is a practical, make-it-work field guide—clear, adaptable, and ready for real clinics. Duration - 4h 17m. Author - DEAN STRATTON. Narrator - Digital Voice Madison G. Published Date - Wednesday, 22 January 2025. Copyright - © 2025 VIRUTI SATYAN SHIVAN ©.
Language:
English
Introduction: How to Use This Guide in Real Clinics
Duration:00:04:50
1.1 Scope, Responsibilities, and Ethical Guardrails
Duration:00:06:27
1.2 Building Your SOP Library and Meeting Rhythms
Duration:00:06:25
1.3 Anecdote: Stabilizing a Chaotic First Week
Duration:00:05:19
1.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:29
2.1 Demand Forecasting and Template Design
Duration:00:06:45
2.2 Waitlists, Overbooks, and No-Show Prevention
Duration:00:07:06
2.3 Scenario: Rescuing a Double-Booked Monday
Duration:00:05:36
2.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:42
3.1 Phone, Portal, and In-Person Triage Scripts
Duration:00:07:48
3.2 Check-In to Check-Out Flow and Handoffs
Duration:00:07:38
3.3 Anecdote: Turning a Complaint into Loyalty
Duration:00:05:56
3.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:23
4.1 Pre-Visit Planning and Chart Prep
Duration:00:06:12
4.2 In-Room Flow, Huddles, and Handoffs
Duration:00:07:31
4.3 Scenario: Same-Day Add-Ons Without Delays
Duration:00:06:00
4.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:27
5.1 Charge Capture, Coding Basics, and Audits
Duration:00:07:53
5.2 Claims, Denials, and A/R Follow-Up Queues
Duration:00:07:47
5.3 Case Study: Fixing a First-Pass Rate Slump
Duration:00:05:19
5.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:24
6.1 Privacy Safeguards, Access Controls, and Logs
Duration:00:07:28
6.2 Safety, Incident Reporting, and Office Protocols
Duration:00:07:33
6.3 Anecdote: Closing a Near-Miss Loop Fast
Duration:00:05:41
6.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:41
7.1 Hiring Scorecards, Onboarding, and Cross-Training
Duration:00:00:36
Hiring with Scorecards: Defining the Right Fit
Duration:00:01:29
Onboarding: Building Competence and Connection
Duration:00:02:09
Cross-Training: Building Flexibility and Resilience
Duration:00:01:46
Conclusion of 7.1
Duration:00:00:39
7.2 Coaching, Feedback, and Performance Plans
Duration:00:00:33
The Philosophy of Coaching in Healthcare Settings
Duration:00:01:08
Effective Feedback Techniques
Duration:00:01:09
Performance Plans: Structured Growth Frameworks
Duration:00:01:15
Building a Feedback Culture
Duration:00:01:02
Handling Difficult Conversations
Duration:00:00:40
Conclusion of 7.2
Duration:00:00:37
7.3 Scenario: De-Escalating Front Desk Conflict
Duration:00:00:37
The Situation
Duration:00:00:51
Step 1: Immediate De-Escalation and Empathy
Duration:00:00:39
Step 2: Active Listening and Clarification
Duration:00:00:40
Step 3: Transparent Explanation and Options
Duration:00:00:44
Step 4: Restoring Calm and Following Through
Duration:00:00:38
Step 5: Team Debrief and Preventive Measures
Duration:00:00:52
Key Lessons from the Scenario
Duration:00:00:38
Conclusion of 7.3
Duration:00:00:29
7.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:29
8.1 Selecting KPIs and Building One-Page Dashboards
Duration:00:00:36
Selecting the Right KPIs for a Medical Office
Duration:00:02:32
Designing a One-Page Dashboard
Duration:00:01:03
Integrating KPIs into Quality Improvement Cycles
Duration:00:00:40
Technology and Data Sources
Duration:00:00:41
Common Pitfalls to Avoid
Duration:00:00:27
Conclusion of 8.1
Duration:00:00:33
8.2 PDSA Cycles and Root-Cause Analysis
Duration:00:00:31
Understanding the PDSA Cycle
Duration:00:02:12
Applying Root-Cause Analysis (RCA)
Duration:00:01:50
Integrating PDSA and RCA
Duration:00:00:49
Manager’s Role in Leading Improvement
Duration:00:00:43
Conclusion of 8.2
Duration:00:00:33
8.3 Case Study: Reducing No-Shows by 30%
Duration:00:00:31
Background: Identifying the Problem
Duration:00:00:58
Step 1: Plan – Root-Cause Analysis and Goal Setting
Duration:00:00:41
Step 2: Do – Implementing Strategic Interventions
Duration:00:01:14
Step 3: Study – Measuring Impact and Analyzing Data
Duration:00:00:56
Step 4: Act – Standardization and Sustainability
Duration:00:00:44
Outcome and Key Lessons
Duration:00:01:09
Conclusion of 8.3
Duration:00:00:35
8.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:29
9.1 EHR Optimization, Templates, and Shortcuts
Duration:00:00:37
Understanding EHR Optimization
Duration:00:00:58
Custom Templates: Standardization Meets Flexibility
Duration:00:01:40
Smart Shortcuts and EHR Efficiency Tools
Duration:00:01:34
Common Optimization Pitfalls
Duration:00:00:44
Manager’s Optimization Roadmap
Duration:00:00:52
Case Example: Streamlining Preventive Care Workflows
Duration:00:00:38
Conclusion of 9.1
Duration:00:00:34
9.2 Interoperability, e-Prescribing, and Backups
Duration:00:00:36
Interoperability: The Language of Connected Systems
Duration:00:01:51
e-Prescribing: Streamlining Medication Safety and Compliance
Duration:00:01:53
Backups and Data Redundancy: Safeguarding the Digital Lifeline
Duration:00:01:54
Compliance and Security Integration
Duration:00:00:40
Conclusion of 9.2
Duration:00:00:36
9.3 Scenario: Running an Outage Playbook
Duration:00:00:42
Step 1: Activate the Outage Response Team
Duration:00:00:46
Step 2: Confirm Scope and Notify Stakeholders
Duration:00:01:01
Step 3: Implement Downtime Procedures
Duration:00:00:55
Step 4: Communication and Reassurance
Duration:00:00:42
Step 5: Recovery and Reconciliation
Duration:00:00:45
Step 6: Preventive Strengthening
Duration:00:00:29
Conclusion of 9.3
Duration:00:00:34
9.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:36
10.1 Budget Forecasts, Cost Controls, and Benchmarks
Duration:00:00:35
Understanding Budget Forecasting in a Healthcare Context
Duration:00:01:33
Building a Practical Budget Framework
Duration:00:00:42
Implementing Cost Controls Without Sacrificing Care Quality
Duration:00:01:03
Using Benchmarks to Guide Financial Decisions
Duration:00:01:09
Scenario: Preventing a Mid-Year Shortfall
Duration:00:00:29
Manager’s Role in Financial Stewardship
Duration:00:00:21
Conclusion of 10.1
Duration:00:00:33
10.2 Service-Line Expansion and Patient Outreach
Duration:00:00:34
Understanding Service-Line Expansion
Duration:00:00:59
Steps for Successful Service-Line Expansion
Duration:00:01:49
Integrating Outreach into Growth Strategy
Duration:00:01:37
Budgeting and Resource Alignment
Duration:00:00:39
Key Performance Indicators (KPIs)
Duration:00:00:04
Scenario: Expanding into Chronic Care Management (CCM)
Duration:00:00:48
Conclusion of 10.2
Duration:00:00:35
10.3 Case Study: Launching a Telehealth Block
Duration:00:00:36
Background: Identifying the Opportunity
Duration:00:00:57
Step 1: Strategic Planning and Feasibility
Duration:00:01:09
Step 2: Implementation and Workflow Design
Duration:00:01:10
Step 3: Monitoring and Adjustment
Duration:00:00:47
Step 4: Long-Term Integration and Sustainability
Duration:00:00:49
Lessons Learned
Duration:00:00:34
Conclusion of 10.3
Duration:00:00:36
10.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:23
Conclusion: Maintaining Momentum and Continuous Improvement
Duration:00:00:35
Sustaining a Culture of Quality
Duration:00:01:05
Using Data to Drive Ongoing Improvement
Duration:00:00:42
Evolving with Technology and Regulation
Duration:00:00:53
Leading Through People
Duration:00:00:44
Looking Forward: The Infinite Cycle of Improvement
Duration:00:01:15