Medical Practice Administrator - The Comprehensive Guide
DEAN STRATTON
This audiobook is narrated by a digital voice.
Whether you run a single-physician clinic or a multi-site group, this guide distills the real-world skills a Medical Practice Administrator needs—operations, revenue cycle, compliance, HR, patient experience, informatics, and leadership—into clear playbooks you can put to work on Monday morning.
On the page you’ll also find scenario-based walkthroughs—like the Tuesday flu-shot rush where two MAs call out and your EHR update just rolled—plus checklists to stabilize the day, keep patients moving, and send everyone home on time.
Duration - 4h 48m.
Author - DEAN STRATTON.
Narrator - Digital Voice Madison G.
Published Date - Wednesday, 22 January 2025.
Copyright - © 2025 VIRUTI SATYAN SHIVAN ©.
Location:
United States
Networks:
DEAN STRATTON
Digital Voice Madison G
Viruti Satyan Shivan
English Audiobooks
Findaway Audiobooks
Description:
This audiobook is narrated by a digital voice. Whether you run a single-physician clinic or a multi-site group, this guide distills the real-world skills a Medical Practice Administrator needs—operations, revenue cycle, compliance, HR, patient experience, informatics, and leadership—into clear playbooks you can put to work on Monday morning. On the page you’ll also find scenario-based walkthroughs—like the Tuesday flu-shot rush where two MAs call out and your EHR update just rolled—plus checklists to stabilize the day, keep patients moving, and send everyone home on time. Duration - 4h 48m. Author - DEAN STRATTON. Narrator - Digital Voice Madison G. Published Date - Wednesday, 22 January 2025. Copyright - © 2025 VIRUTI SATYAN SHIVAN ©.
Language:
English
Introduction: The Administrator’s Role, Scope, and Promise
Duration:00:04:54
1.1 Defining Authority, Accountability, and Boundaries
Duration:00:06:24
1.2 Ethical Decision-Making in Real Clinic Dilemmas
Duration:00:07:22
1.3 Governance, Policies, and Delegation Models
Duration:00:06:42
1.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:51
2.1 Community Needs, Patient Segments, and Access Gaps
Duration:00:06:59
2.2 Demand Forecasting, Capacity Targets, and Growth Paths
Duration:00:07:14
2.3 Outcome-Driven KPIs and Balanced Scorecards
Duration:00:06:42
2.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:36
3.1 Scheduling Rules, Templates, and Wait-Time Control
Duration:00:06:57
3.2 Check-In to Check-Out: Front Desk Playbooks
Duration:00:00:34
The Front Desk as the Nerve Center
Duration:00:00:49
Check-In: Setting the Tone and Capturing Accuracy
Duration:00:01:59
Mid-Visit Coordination: Communication Without Interruption
Duration:00:00:54
Checkout: Accuracy Meets Courtesy
Duration:00:01:14
Front Desk Efficiency Metrics
Duration:00:00:37
Training, Scripts, and Professionalism
Duration:00:00:56
Technology and Automation Enhancements
Duration:00:00:39
Conclusion
Duration:00:00:36
3.3 Contingencies: Staff Call-Outs, Flu Surges, and EHR Updates
Duration:00:00:39
Understanding Contingency Planning in Healthcare
Duration:00:00:59
Managing Staff Call-Outs
Duration:00:01:50
Handling Flu Surges and Seasonal Spikes
Duration:00:01:51
Managing EHR Updates and System Downtime
Duration:00:01:53
Communication and Culture During Contingencies
Duration:00:00:47
3.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:55
4.1 Charge Capture, Coding Oversight, and Documentation Quality
Duration:00:00:43
Understanding Charge Capture
Duration:00:01:55
Coding Oversight: Ensuring Accuracy and Compliance
Duration:00:02:00
Documentation Quality: The Backbone of Billing Integrity
Duration:00:01:43
Administrator’s Role in Strengthening Documentation Systems
Duration:00:00:46
Technology and Automation in RCM
Duration:00:00:37
4.2 Payer Contracting, Fee Schedules, and Authorizations
Duration:00:00:36
Payer Contracting: Negotiating the Value of Care
Duration:00:02:22
Fee Schedule Management
Duration:00:01:58
Prior Authorization Management
Duration:00:02:00
Bringing It All Together: The Revenue Impact
Duration:00:00:47
4.3 Claim Edits, Denial Analytics, and Collections Hygiene
Duration:00:00:35
Claim Edits: The Gatekeepers of Accuracy
Duration:00:01:46
Denial Analytics: Turning Rejection into Intelligence
Duration:00:01:53
Collections Hygiene: Sustaining Revenue Flow
Duration:00:02:03
Integrating Edits, Denials, and Collections
Duration:00:00:38
4.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:26
5.1 Patient Privacy, Security Safeguards, and Minimum Necessary
Duration:00:00:44
Understanding Patient Privacy
Duration:00:01:27
HIPAA: The Framework of Compliance
Duration:00:01:09
Security Safeguards: Protecting PHI in All Forms
Duration:00:01:52
The Minimum Necessary Standard
Duration:00:01:16
Responding to Breaches and Violations
Duration:00:00:58
Building a Culture of Privacy
Duration:00:00:51
5.2 Safety Programs: Exposure Control, Training, and Drills
Duration:00:00:38
Exposure Control: Anticipation and Prevention
Duration:00:02:03
Training: Knowledge as the First Line of Defense
Duration:00:02:04
Drills: Practicing Readiness Under Pressure
Duration:00:01:35
Administrator’s Role in Safety Leadership
Duration:00:00:59
5.3 Incident Response, Logs, and Audit Readiness
Duration:00:00:42
Incident Response: From Detection to Resolution
Duration:00:02:37
Incident Logging: Creating the Record of Accountability
Duration:00:01:15
Audit Readiness: Staying Prepared, Not Just Reacting
Duration:00:02:25
Integrating Systems for Efficiency
Duration:00:00:40
5.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:31
6.1 Hiring Rubrics, Onboarding, and Role Clarification
Duration:00:00:32
Hiring Rubrics: Building Objectivity and Fit
Duration:00:02:11
Onboarding: From Orientation to Integration
Duration:00:02:20
Role Clarification: Eliminating Ambiguity
Duration:00:01:38
Administrator’s Role in People Strategy
Duration:00:00:45
6.2 Coaching, Feedback Cadence, and Performance Improvement
Duration:00:00:34
The Purpose of Coaching in Healthcare Administration
Duration:00:01:09
The Coaching Model: Observe, Ask, Guide, Empower
Duration:00:01:03
Feedback Cadence: Making Dialogue Routine
Duration:00:01:50
Performance Improvement: Turning Data into Development
Duration:00:01:12
The Role of Emotional Intelligence in Coaching
Duration:00:01:13
Measuring Coaching Effectiveness
Duration:00:00:38
6.3 Scheduling, Incentives, and Fair-Work Practices
Duration:00:00:32
Scheduling: The Art of Predictability and Flexibility
Duration:00:01:53
Incentives: Driving Performance Through Recognition
Duration:00:01:41
Fair-Work Practices: Equity, Transparency, and Well-Being
Duration:00:01:37
Integrating Scheduling, Incentives, and Fairness
Duration:00:00:54
6.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:25
7.1 Measurement Systems, Dashboards, and Run Charts
Duration:00:00:37
The Purpose of Measurement Systems in Healthcare
Duration:00:01:21
Choosing the Right Metrics
Duration:00:00:33
Dashboards: Turning Data Into Visual Insight
Duration:00:01:38
Run Charts: Seeing Change Over Time
Duration:00:01:32
From Measurement to Improvement
Duration:00:00:42
7.2 Care Pathways, Handoffs, and Error Prevention
Duration:00:00:43
Care Pathways: Standardizing Excellence
Duration:00:01:55
Handoffs: The Critical Bridge of Communication
Duration:00:01:51
Error Prevention: Building Systems That Anticipate Risk
Duration:00:01:47
Administrator’s Role in Sustaining Safe Care Systems
Duration:00:00:55
7.3 Service Recovery, Accessibility, and Inclusive Design
Duration:00:00:46
Service Recovery: Turning Frustration into Loyalty
Duration:00:02:01
Accessibility: Ensuring Equitable Access for All
Duration:00:02:01
Inclusive Design: Building Systems That Respect Human Diversity
Duration:00:01:48
Integrating Recovery, Access, and Inclusion
Duration:00:00:41
7.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:44
8.1 Workflow Mapping, Order Sets, and Template Governance
Duration:00:00:42
Workflow Mapping: Translating Care into Digital Logic
Duration:00:01:58
Order Sets: Evidence-Based Efficiency
Duration:00:01:43
Template Governance: The Discipline of Digital Consistency
Duration:00:02:00
Administrator’s Role in Health IT Alignment
Duration:00:00:55
8.2 Reporting, Registries, and Interoperability Basics
Duration:00:00:35
Reporting: Turning Data into Decisions
Duration:00:02:22
Registries: Aggregating Data for Population Health
Duration:00:01:52
Interoperability: The Language of Shared Care
Duration:00:02:09
Building a Data-Literate Organization
Duration:00:00:54
8.3 Cyber Hygiene, Vendor Oversight, and Change Control
Duration:00:00:37
Cyber Hygiene: Everyday Security Discipline
Duration:00:02:17
Vendor Oversight: Managing the Extended Digital Perimeter
Duration:00:02:07
Change Control: Guarding Stability Through Structured Change
Duration:00:02:16
Administrator’s Role in Digital Stewardship
Duration:00:00:46
8.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:54
9.1 Operating Budgets, Forecasts, and Variance Review
Duration:00:00:38
Operating Budgets: The Blueprint of Fiscal Stability
Duration:00:02:01
Financial Forecasting: Seeing the Future in Trends
Duration:00:01:54
Variance Review: Turning Deviations into Decisions
Duration:00:01:59
Administrator’s Leadership Role
Duration:00:00:52
9.2 Cost Controls, Purchasing, and Inventory Methods
Duration:00:00:37
Cost Controls: Managing Efficiency Without Compromising Care
Duration:00:01:59
Purchasing: Standardizing Procurement for Value
Duration:00:02:07
Inventory Methods: Tracking, Forecasting, and Waste Reduction
Duration:00:02:04
Internal Controls and Auditing
Duration:00:00:35
Administrator’s Role in Fiscal Stewardship
Duration:00:00:41
9.3 Capital Requests, ROI Cases, and Maintenance Plans
Duration:00:00:45
Capital Requests: From Need to Justification
Duration:00:02:02
ROI Cases: Quantifying the Value of Investment
Duration:00:02:10
Maintenance Plans: Protecting the Investment
Duration:00:01:56
Administrator’s Role in Capital Stewardship
Duration:00:00:56
9.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:44
10.1 Prioritization, Project Charters, and RACI Maps
Duration:00:00:38
Prioritization: Choosing What Matters Most
Duration:00:01:49
Project Charters: The Foundation of Focused Change
Duration:00:01:02
RACI Maps: Clarifying Accountability
Duration:00:01:38
Administrator’s Role in Prioritization and Governance
Duration:00:00:53
10.2 Launching New Sites, Services, and Partnerships
Duration:00:00:37
Strategic Rationale: Knowing Why Before How
Duration:00:01:42
Launching New Sites: The Blueprint for Physical Expansion
Duration:00:02:14
Adding New Services: Expanding Within Existing Walls
Duration:00:01:28
Strategic Partnerships: Growing Through Collaboration
Duration:00:01:21
Governance and Risk Management
Duration:00:00:41
10.3 Communication Plans, Risk Logs, and Sustainment
Duration:00:00:46
Communication Plans: Ensuring Alignment and Clarity
Duration:00:01:28
Risk Logs: Anticipating and Controlling Uncertainty
Duration:00:01:22
Sustainment: Making Change Stick
Duration:00:01:47
Integrating Communication, Risk, and Sustainment
Duration:00:00:46
10.4 Exercise: 10 MCQs with Answers at the End
Duration:00:04:40
Conclusion: From Daily Stability to Long-Term Sustainability
Duration:00:00:39
From Stability to Maturity
Duration:00:00:53
Sustainability: Building a Culture That Endures
Duration:00:01:14
The Administrator as the Strategic Integrator
Duration:00:00:56
Conclusion: A Legacy of Purpose and Progress
Duration:00:00:56