The Bryan Laskin Podcast

What if the reason your practice is not scaling has nothing to do with systems, marketing, or hiring? In this episode, Dr. Bryan Laskin explains why so many DSOs and growing practices struggle to scale despite strong leadership, capital, and systems. The real issue is variability in patient experience and a lack of clarity, connection, and confidence. If you are a dental leader, DSO executive, or practice owner looking to scale effectively, this episode will challenge how you think about growth and refocus you on what actually drives results.

Somewhere along the way, healthcare stopped being designed around patients and started being designed around systems. Patients feel it. Clinicians feel it. And deep down, we all know something isn't working. In this episode, Dr. Bryan Laskin breaks down what happened and how we Take Back Care by restoring clarity, connection, and confidence. If you're a dentist, healthcare leader, or team member, this episode will challenge how your systems are built and shed light on how they should be. Read Dr. Laskin's latest book, "Unfair Care: Get the Care You Deserve in a System Designed to Fail You" here: https://UnfairCare.com.

The real decision isn't made in the chair, it happens after the patient leaves. In this episode, Dr. Bryan Laskin breaks down one of the most overlooked growth levers in dentistry: the post-visit window. While most practices focus on chair time and production, the real decision-making happens later at home, where clarity fades, doubt grows, and treatment acceptance is won or lost. Dr. Laskin explores the three forces working against every case after a patient leaves and why failing to manage them leads to lost revenue, inconsistent performance, and lower value.

Dentistry is entering a new reality for DSOs and group practices. Growth alone isn't the strategy anymore. Leaders today have to manage enterprise risk, operational consistency, and long-term valuation. Dr. Bryan Laskin shares a powerful leadership framework from his mentor Dan Sullivan called DOS: Dangers, Opportunities, and Strengths. Using this lens, he walks through the three biggest dangers facing dental organizations today, the three opportunities that can unlock predictable growth, and the three strengths dentistry already has built into its model. This episode of "The Bryan Laskin Podcast" challenges leaders to rethink how they operate at scale. Because when organizations operationalize connection, clarity, and confidence across every location, they create the one thing investors, teams, and patients all value most: predictability.

Here's the truth: most organizations are addressing case acceptance the wrong way. In this episode of "The Bryan Laskin Podcast", we unpack why clarity, not persuasion, is the real driver of treatment acceptance and how variability across providers, teams, and locations creates massive invisible revenue leaks across dental organizations. Whether you run a single practice or a multi-location DSO, the organizations that win this decade will be the ones that systematize clarity, confidence, and patient connection. I'm Dr. Bryan Laskin. I work on the infrastructure side of healthcare, building the systems that allow care to scale with connection, clarity, and confidence.

"Dentists have made a trade-off—not because they don't care, but because the system forces us to choose between depth of conversation and moving on to the next thing. Over time, that creates a quiet fracture." In the last episode of "The Bryan Laskin Podcast," we considered how convenience now takes priority over consent. In this episode, we'll discuss how explanation has shifted from being an integral part of care to being viewed as a point of friction. I'm Dr. Bryan Laskin—dentist, author, entrepreneur, and engineer of systems that protect caring. Join me next week to find out what happens when documentation replaces conversation.

Spreadsheets can lie. Patients can't feel technical or clinical excellence. Healthcare is not complicated. These are just a few of the truth bombshells I unpack in this episode of The Bryan Laskin Podcast. Whether you're a patient yourself or someone who provides care, this episode is going to be an eye-opener regarding what you thought you knew about healthcare and dentistry. I'm Bryan Laskin—dentist, author, innovator, entrepreneur, and engineer of systems that protect the way we make patients feel cared for. Read my latest book Unfair Care—Get the Care You Deserve in a System Designed to Fail You: UnfairCare.com Read my first book: The Patient First Manifesto

If you've been following me until now, you know that I've advocated for putting the patient first for a long time. However, I've only recently uncovered the salient reason healthcare and dentistry have drifted so far from their raison d'être, and I'm now on a mission to expose not only how this happened but also how care providers can leverage the true essence of care to their own—as well as their patients'—advantage. In this introductory episode of The Bryan Laskin Podcast, I elaborate further on my new mission to demonstrate how caring more is what ultimately helps providers make more. I'm Bryan Laskin—dentist with decades of clinical experience, author, innovator, entrepreneur, and pioneer in the medical-dental interoperability space. Read my latest book, Unfair Care—Get the Care You Deserve in a System Designed to Fail You here: UnfairCare.com

Dentists could soon have access to a tool that supplies them with the objective evidence they need to help patients grasp the urgency of recommended treatment. Dr. Robert Kane, DC, DABCT and CEO of Kane Thermal Imaging, joins me on The Patient First Podcast to explain how thermography could forever change the way we communicate with dental patients. Watch this episode to explore some of the surprising oral-systemic connections that thermal imaging reveals and their implications for oral health. I'm Dr. Bryan Laskin—dentist, author, entrepreneur and engineer and advocate of solutions that improve the business of oral care for patients and providers alike. Learn more about thermography: Kanethermalimaging.com Read my new book: UnfairCare.com

Co-CEO of Finance Rx® Nancy Kay Coy and I are both enthusiastic entrepreneurs addressing similar problems in the dental industry, but from different angles. I had such a great time interviewing Nancy in this episode of The Patient First Podcast on how her team is helping to bridge gaps between lenders and practices and between providers and patients. As you'll see in this interview, Nancy and I agree on something huge: empowered teams lead to empowered patients, which lead to empowered practices. The end goal of our respective endeavors? Helping practices thrive and profit by leveraging the patient experience. I'm Dr. Bryan Laskin—dentist, author, advocate of patient empowerment through data accessibility, and engineer of solutions that help providers unlock profitability through patient empowerment. Learn more: FinRxStudio.com Experience Cair™, the app that boosts transparency, improves convenience, deepens trust and increases treatment plan acceptance: Cair.net

In this episode of The Patient First Podcast, a neuroscientist and a dentist come together to talk about mushroom superfoods and nutritional counseling. Sean Lacoursiere, PhD is the Chief Innovation Officer of Maia Farms and a neuroscientist on a mission to change our relationship with nutrition for the better. He joined me on my podcast to explain what they’re accomplishing at Maia Farms and to talk about how dental practices can benefit from taking a more proactive approach to nutritional counseling for their patients. I’m Dr. Bryan Laskin—dentist, author, entrepreneur and engineer of solutions that connect oral healthcare providers to the resources and information they need to provide truly holistic care. Explore new frontiers in nutrition and wellness: MaiaFarms.com Don't forget to order your copy of Unfair Care! Follow Sean on LinkedIn.

This podcast episode could be your key to breaking free from the hamster wheel and making the next several decades of your life the best ones yet. In this episode of The Patient First Podcast, I interview Kathleen A. Adams, CFP® CPWA®, Co-founder of Second 50 Financial, to learn how she helps dental professionals build a life beyond the practice. Specifically, she helps professionals over the age of 50 to understand and leverage areas like artificial intelligence, longevity science and smart wealth strategies to realize the life of their dreams. Understanding how these elements can shape your future is essential to maximizing this next chapter of your life. I’m Dr. Bryan Laskin—a dentist, author and entrepreneur who wants to see more fellow dental professionals do more than simply save for retirement. I want to see dentists thrive personally as well as professionally at every stage in their lives. Connect with Kathleen on LinkedIn: @Kathleen Adams Follow the Second 50 Movement on LinkedIn: @Second 50 Learn how to get involved: Second50Movement.org

With health insurance costs spiraling out of control, employers can feel powerless to help their employees get the coverage they need. The situation becomes all the more tragically ironic for companies in the oral healthcare space. If you are a group or DSO with more than 50 employees depending on you to provide them with healthcare coverage options that meet their needs without breaking the bank, then this episode is for you. In Episode 181 of The Patient First Podcast, I interview Mark Gaunya, GBA, LIA to learn how his company Captivated Health® is helping oral healthcare providers leverage their individual and collective experience to build a better healthcare future for their people. This fresh and daring approach could be the only solution for success in a system designed for failure. If you want to learn more after watching or listening to this interview, join Mark again on Friday, September 19 for a webinar that takes a deeper dive into this unique strategy. I’m Dr. Bryan Laskin—a dentist, author, entrepreneur, data portability-enthusiast and patient advocate who wants more group practice owners to know how taking certain calculated risks can make health insurance better for all involved. Register for Captivated Health’s Friday, September 19, 2025 webinar: https://us06web.zoom.us/webinar/register/WN_adBkpbNIS4S55Yht2Maq_Q Get in touch with Mark Gunya: captivatedhealth.com borislow.com mark(at)borislow(dot)com Order your copy of my latest book: UnfairCare.com

In this episode of The Patient First Podcast, Founder of Dua Good Job Parul Dua Makkar, BSc, DDS, FACd joins me to share her story and discuss how dentists can prioritize patient wellness to the financial benefit of their practices. Oral cancer screenings—and the difficult conversations that accompany them—are a vital yet easily overlooked part of dentistry. Dr. Makkar has drawn on painful personal loss to develop the educational resources dental practices need to train their teams to render the holistic care patients need. I’m Dr. Bryan Laskin—author, dentist, entrepreneur, advocate for patient autonomy and engineer of solutions that blend patient wellness with practice wellness. Explore Dr. Parul Dua Makkar’s oral cancer courses: DuaGoodJob.com Follow Dr. Makkar on Instagram: @DuaGoodJob

There’s probably no better team member to take the lead in empowering patients with knowledge about the oral-systemic link than dental hygienists, and there’s probably no better team to help hygienists do that than L’Diamante Coaching. In this episode of The Patient First Podcast, I sit down with LD Coaching Co-Founders Danielle Avila, BSDH, RDH and Laura Bettencourt, BSDH, RDH to learn more about how these mindset hygiene career coaches are helping RDHs everywhere discover purpose, fulfillment and confidence in their craft. We also discuss the need for more leaders in dentistry who will make the bold changes needed to provide more comprehensive, integrated care to patients. I’m Dr. Bryan Laskin—author, dentist, entrepreneur and education enthusiast who celebrates and endorses other innovators who work to advance the oral healthcare industry for the benefit of all involved. Don't forget about LD Coaching’s webinar coming up on August 29, 2025! Register Here. Learn more about L’Diamante Coaching: LDiamanteCoaching.com

Get ready for my most exciting and ambitious project to date; my new book, Unfair Care—Get the Healthcare You Deserve in a System Designed to Fail You. In this episode of The Patient First Podcast, I’m thrilled to announce the upcoming launch of my latest book in a series of industry-shaking publications. Unfair Care is designed to equip everyone with the critical thinking tools they need to navigate their own healthcare decisions in a system deliberately designed to trade wellness for profit. Driven by both my passion for innovation, and by painful personal experience, this book is going to be life-changing for many, many people. It’s coming out in October 2025, but you can pre-order your copy today by visiting UnfairCare.com. I’m Dr. Bryan Laskin—dentist, impact junkie, entrepreneur and author of the best-sellers The Patient First Manifesto, and Dental Disorder and, now, Unfair Care. Get a copy of my first book that addresses the gap between patients and providers: The Patient First Manifesto. Read my second book, which describes the biggest problem in dentistry: Dental Disorder.

If we want truly integrated care and more medical-dental collaboration, then we need to be having more conversations. In this episode of The Patient First Podcast, Allison Stolz, MD, a primary care physician with decades of experience, sits down with me in the studio to talk about some of the hottest topics in regards to medical-dental collaboration and integrated care. You might be surprised as I was to hear some of the things she has to share. I’m Dr. Bryan Laskin—entrepreneur, author and dentist on a mission to clear up misconceptions and bridge information gaps in support of the oral-systemic link.

It’s time to change “data-driven growth” from a buzzword to reality. Justin Strong, Founder and CEO of Room 118, is here to help us all do just that. In this episode of The Patient First Podcast, I grill Justin on how his decades of experience have powered Room 118, a full-service dental marketing agency for dentists, to success. Justin shares some of his magic in the form of insights on what it takes to build a strong brand in dentistry. We also discuss what it means to unlock the potential of actionable data. This is the episode every forward-thinking dentist needs to watch so they can turn complex data into strategies that lead to practice success. I’m Dr. Bryan Laskin—dentist, author, entrepreneur and unabashed data enthusiast. Check out Room-118.com to see how Justin and his team’s dental research can help you reach your practice goals.

At what point does imitation cross the line from flattery to appropriation? In this episode of The Patient First Podcast, I highlight various pieces of evidence that prove how a core concept I engineered years ago has started a movement in the dental industry. As people continue to get on board with the concept of Connected Dentistry®, they need to be informed of the true origins of this registered trademark. I’m Dr. Bryan Laskin—dentist, author, entrepreneur, CEO of Toothapps® and the engineer behind the original concept of Connected Dentistry®. Read Dental Disorder. Subscribe to the Connected Dentistry® Newsletter by following Toothapps® on LinkedIn.

As a practicing dentist, Dr. Khamir Patel is all too familiar with the challenges of juggling manual data entry with treatment time and the typical vigors of running a business and managing a team. He’s also passionate about integrating innovative technology into healthcare, making him an ally of the Connected Dentistry® movement. Dr. Patel’s experience and insights ultimately led to the development of SmartChair.AI, a literal stopwatch for dental chairs that makes tracking appointment times a no-brainer. With SmartChair.AI, practices can easily collect highly accurate data, analyze it for patterns, and leverage it to make informed decisions. As you’ll learn in this interview, tracking chair time is about more than simply making dentistry faster and more profitable—it’s about elevating the dental treatment experience for everyone involved. In this episode of The Patient First Podcast, I’m joined by Dr. Patel, Founder of SmartChair.AI to talk about how his innovation is benefiting practice owners across the country. I’m Dr. Bryan Laskin—author and fellow dentist and innovator fascinated by technologies that make dentistry more efficient and accessible. Learn more about Dr. Patel’s solution by visiting SmartChair.AI.