Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success-logo

Service Business Mastery for Skilled Trades: Unlocking HVAC, Plumbing & Electrical Success

Podcasts

Ready to level up your service business game? Tune into the Service Business Mastery Podcast! We're your go-to source for all things leadership, marketing, finance, pricing, and HR. Whether you're running an HVAC, plumbing, electrical, or any other home service trade, we've got the insider tips to help you soar. Click here to dive in and start transforming your business today! 🎧🚀 Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

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United States

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Podcasts

Description:

Ready to level up your service business game? Tune into the Service Business Mastery Podcast! We're your go-to source for all things leadership, marketing, finance, pricing, and HR. Whether you're running an HVAC, plumbing, electrical, or any other home service trade, we've got the insider tips to help you soar. Click here to dive in and start transforming your business today! 🎧🚀 Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Language:

English


Episodes
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AI Transforming Trades Tap Into Tomorrow with Amanda Triolo & Bri Skiffington

4/24/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're thrilled to welcome #AmandaTriolo and #BriannaSkiffington, Co-founders of #CxC, a pioneering company in AI-powered contracting solutions. 🚀 In this episode, here's what you can expect to learn: The importance of building a company culture centered around transparency, trust, and growth. The process of developing CXC into an AI tool to streamline customer interactions. Strategies for simplifying bureaucratic processes and paperwork. The importance of networking and staying informed about government initiatives. Tips for maximizing chances of securing rebate funds. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Amanda Triolo Bri Skiffington CxC This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off! podchaser.com⁠? kenLPgwvFqOXRJqusWml

Duration:00:45:40

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Exploring Cutting-Edge Technology in Residential Energy Efficiency with Shelby Breger

4/17/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're thrilled to welcome Shelby Breger, Co-Founder of Conduit Tech, recognized as a thought leader in the HVAC technology space.💡 In this episode, here's what you can expect to learn: 1. The importance of feedback in software development and continuous improvement. 2. Challenges and considerations in sharing load calculations with clients. 3. How LiDAR technology facilitates quick and accurate load calculations. 4. Considerations for energy efficiency and equipment selection. 5. Considerations for energy efficiency and equipment selection. 6. Challenges of rebate programs and documentation. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Shelby Breger Conduit Tech This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off! podchaser.com⁠? kenLPgwvFqOXRJqusWml

Duration:00:41:23

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Understanding HVAC Regulations with Chris Forth

4/3/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are delighted to introduce our esteemed guest, Chris Forth, Executive Director of Johnson Controls. Chris is a recognized leader in the field of building technology. In this episode, here's what you can expect to learn: The impact of COVID-19 on business operations and planning. The importance of collaboration between industry stakeholders, contractors, and regulatory agencies Strategies for effective refrigerant recovery, storage, and utilization The complexities of electrical grids and its impact on residential systems Importance of accurate vacuuming and charging for HVAC systems If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: ⁠Rob Dube⁠ ⁠ImageOne⁠ This episode is kindly sponsored by: ⁠Sera⁠ ⁠UpFrog⁠ ⁠CallRail⁠ ⁠CompanyCam⁠ Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! ⁠MarketStorm⁠ Connect with us! ⁠Tersh Blisset⁠ ⁠Josh Crouch⁠ Join the ⁠Service Business Mastery Facebook group⁠ for more updates! Visit our website: ⁠www.servicebusinessmastery.com⁠ Affiliate links: ⁠Castmagic⁠ ⁠StreamYard⁠ ⁠IfTTT⁠- 10 Percent off! ⁠podchaser.com⁠⁠? kenLPgwvFqOXRJqusWml --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:51:58

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How Looking Inward Is The Key To Unlocking Entrepreneurial Freedom With Rob Dube

3/27/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host #RobDube, Co- Founder and CEO of #ImageOne. Rob is known for his engaging and insightful presentations. In this episode, here's what you can expect to learn: The importance of embracing change and focusing on company culture. Transitioning leadership roles, they stress self-awareness, delegation, and the need to recognize personal limits. Highlighting the role of trauma and imprints in shaping behavior Stressing the importance of focusing on individual talents. Highlighting the challenges of scaling and role alignment. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Rob Dube ImageOne This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off! podchaser.com⁠? kenLPgwvFqOXRJqusWml --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:54:43

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Driving Marketing Success and Customer Retention Strategies with Billy Stevens

3/20/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host #Billy Stevens, Founder and CEO of #SeraSystems. Billy is a leader in the industry in efficiency and probability. In this episode, here's what you can expect to learn: The importance of authentic content and genuine reviews over automated processes. The significance of video and authentic content in the home service businesses. Blending AI with authentic content to maintain trust. Google's focus on social aspects and first-person content poses challenges and opportunities for businesses. The value of genuine responses to reviews If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Billy Stevens Sera Systems This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: CastmagicStreamYardIfTTTpodchaser.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:45:47

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AI or Authentic? Pierce Birkhold's Tech-Savvy Insights!

3/13/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Pierce Birkhold, Founder and Head of Revenue Strategy at RealWork Labs. Pierce Birkhold is a dynamic entrepreneur and technology innovator known for his leadership in the startup ecosystem. In this episode, here's what you can expect to learn: If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Pierce Birkhold RealWork Labs This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: CastmagicStreamYardIfTTTpodchaser.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:37:12

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Insider Knowledge For Optimizing HVAC Efficiency With Lilah Jones

3/5/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Lilah Jones, the Head of ISVs & MarketPlace Sales, at Google. Lilah is a multifaceted professional with a diverse range of experiences and expertise. In this episode, here's what you can expect to learn: If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Lilah Jones This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: CastmagicStreamYardIfTTTpodchaser.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:44:16

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How To Enhance HVAC Operations With Stronger Strategies & Faster Results With Mary Kelly

2/28/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Mary Kelly. founder of Productive Leaders. Mary is a motivational leadership speaker and profit growth business consultant to improve profits, growth, and success. She also provides economic forecasting and business projections. In this episode, here's what you can expect to learn: Actionable business advice for reaching seven-figure revenues and navigating challenges. Focusing on profit growth strategies. Importance of strategic vs. tactical approaches. Personal involvement in essential tasks and delegating non-essential ones. The value of time is finite and advocates for strategic task allocation to maximize efficiency and business success If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Mary Kelly Productive Leaders This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard IfTTT- 10 Percent off! kenLPgwvFqOXRJqusWml --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:36:08

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Transforming Challenges into Opportunities for Women in HVACR With Amberley Snyder

2/21/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to host Amberley Snyder, a championship Barrel racer. She also competed in pole bending and breakaway roping. Amberley is now a motivational speaker and an inspiration for many. In this episode, here's what you can expect to learn: Amberley Snyder's achievements not only highlight her exceptional talent and determination as a rodeo athlete but also underscore her resilience and unwavering spirit in the face of adversity. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Amberley Snyder This episode is kindly sponsored by: SeraUpFrogCallRailCompanyCamSBMMarketStorm Connect with us! Tersh BlissetJosh CrouchService Business Mastery Facebook groupwww.servicebusinessmastery.com Affiliate links: CastmagicStreamYardIfTTT --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:31:44

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Winning Sales Tactics for HVAC And Plumbing with Justin Riley and Noah Carter

2/14/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we have Justin Riley, the President of UpFrog, and Noah Carter, the Director of Operations. Justin excels as a leader, spearheading innovation in SEO, marketing consulting, and strategies for digital growth. Noah brings extensive experience in operations and account management, leveraging his accounting background from Nash Community College to enhance organizational efficiency and client relations. In this episode, here's what you can expect to learn: How UpFrog generates leads and manages customer engagement Importance of outbound calls Optimize technicians schedule Leveraging data for marketing UpFrog is a digital agency focused on empowering local businesses to succeed in today's rapidly evolving technology landscape, providing advertising services to clients in Hollywood, MD. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Justin RileyNoah CarterUpfrog This episode is kindly sponsored by: ⁠Sera⁠⁠UpFrog⁠⁠CallRail⁠⁠CompanyCam⁠⁠MarketStorm⁠ Connect with us! ⁠Tersh Blisset⁠⁠Josh Crouch⁠Join the⁠Service Business Mastery Facebook group⁠for more updates!Visit our website:⁠www.servicebusinessmastery.com⁠ Affiliate links: ⁠Castmagic⁠⁠StreamYard⁠⁠IfTTT⁠- 10 Percent off! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:52:17

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How To Build Real Wealth In HVAC Industry With Lance Bachmann

2/7/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we have the honor of hosting Lance Bachmann, a digital marketing expert, entrepreneur, and the founder of LB Capital. Lance Bachmann has a proven track record of guiding businesses to exponential growth. As the founder of LB Capital, he specializes in scaling home service businesses with successful exits to private equity firms. In this episode, here's what you can expect to learn: LB Capital empowers businesses with distinctive financial solutions, focusing on tech ventures and home services for strategic growth, market leadership, and shared success. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Lance BachmannLB Capital This episode is kindly sponsored by: SeraUpFrogCallRailCompanyCamMarketStorm Connect with us! Tersh BlissetJosh CrouchJoin theService Business Mastery Facebook groupfor more updates!Visit our website:www.servicebusinessmastery.com Affiliate links: CastmagicStreamYardIfTTT- 10 Percent off! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:38:24

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Mastering The Art of HVAC Project Optimization With Al Levi

1/31/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're privileged to host Al Levi, business consultant, and CEO of The 7-Power Contractor. Tap into the expertise of Al Levi, a seasoned business consultant with over 25 years of hands-on experience, transforming contracting businesses effortlessly since 2002. In this episode, here's what you can expect to learn: The roles of financial manager and marketing manager in fintech. Why personal involvement is so important for your business growth. The importance of creating processes and procedures for your business. How embracing mistakes and failures can help in the learning process and more. The 7-Power Contractor is a business consulting firm that specializes in helping service and installation-based contracting businesses operate more efficiently and achieve greater success. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Al Levi The 7-Power Contractor This episode is kindly sponsored by: Sera UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group for more updates! Visit our website: www.servicebusinessmastery.com Affiliate links: CastmagicStreamYard⁠CallRail⁠IfTTT⁠- 10 Percent off! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:41:13

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How To Overcome Implementation Challenges In Home Service Training With Doug Wyatt

1/24/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we have the privilege to host Doug Wyatt, the Founder & CEO of Synergy Learning Systems. Doug Wyatt, an incredible entrepreneur, achieved global success in sales, business, and leadership, spanning industries from restaurants to Home Service innovation. In this episode, here's what you can expect to learn: Synergy Learning Systems specializes in tackling the implementation challenge to enhance employee engagement. Their live events and online training programs provide teams with the tools to implement customer-centric processes efficiently. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Doug WyattSynergy Learning Systems This episode is kindly sponsored by: SeraUpFrogCompanyCamSBMMarketStorm Connect with us! Tersh BlissetJosh CrouchService Business Mastery Facebook groupwww.servicebusinessmastery.com Affiliate links: CastmagicStreamYardCallRail IfTTT- 10 Percent off! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:01:04:29

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Seal the Deal with Tracy Martin! Unveiling HVAC Secrets on Air Today

1/17/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're privileged to have Tracy Martin of Aeroseal, LLC. Tracy, Aeroseal's Dealer Development Director, excels in marketing, with 8+ years at the forefront. In this episode, here's what you can expect to learn: Aeroseal, a prominent player in climate technology, is on a mission to cut global carbon emissions by 1 gigaton annually using groundbreaking leak-sealing technologies like HomeSeal Connect and AeroBarrier Connect. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Tracy MartinAeroseal This episode is kindly sponsored by: SeraUpFrogCompanyCamSBMMarketStorm Connect with us! Tersh BlissetJosh CrouchService Business Mastery Facebook groupwww.servicebusinessmastery.com Affiliate links: CastmagicStreamYardCallRail IfTTT- 10 Percent off! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:34:38

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Peter Capuciati on Bluon’s AI Revolution in HVAC

1/10/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we're delighted to have Peter Capuciati and Logan Marshall of Bluon. Peter, Bluon's Chairman and CEO, harmonizes his academic foundation from Columbia University with extensive entrepreneurial experience. His skills span both technical expertise and strategic planning. Logan Marshall at Bluon, as Director of Contractor Alliances & Events, combines leadership prowess with HVAC knowledge, aiming to elevate team performance and introduce fresh approaches. In this episode, here's what you can expect to learn: Bluon stands out as a unique platform benefiting everyone in the industry. It empowers technicians to work more efficiently, helps contractors handle more jobs, enables distributors to manage orders with fewer errors and staff, and boosts OEMs' sales of parts and equipment. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Peter CapuciatiLogan MarshallBluon This episode is kindly sponsored by: SeraUpFrogCompanyCamwww.companycam.com/SBMMarketStorm Connect with us! Tersh BlissetJosh CrouchService Business Mastery Facebook groupwww.servicebusinessmastery.com Affiliate links: CastmagicStreamYardCallRailIfTTT --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:58:36

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Navigating Creative Hurdles With Luke Hansen

1/3/2024
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights www.servicebusinessmastery.com. In this episode, we are joined by Luke Hansen of CompanyCam.Luke Hansen initiated CompanyCam to aid contractors, evolving it with a $30 million investment in 2021. Emphasizing people over product, the company thrives on adaptability and innovation. In this episode, here's what you can expect to learn: CompanyCam simplifies tracking your business activities. Instantly view and organize your team's photos and notes, ensuring you always find what you need. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Luke HansenCompanyCam This episode is kindly sponsored by: SeraUpFrogCompanyCamwww.companycam.com/SBMSBM Connect with us! Tersh BlissetJosh CrouchService Business Mastery Facebook grouphttps://www.servicebusinessmastery.com Affiliate links: CastmagicStreamYardCallRail IfTTT- 10 Percent off! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:47:55

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Enhancing your Customer Experience to Maximize Revenue with data-driven decisions

12/27/2023
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Chris Nelson of CallRail. Chris Nelson is a seasoned Marketing and Strategy leader with 15+ years in B2B and B2B2C, spanning SaaS to consumer durables. Transitioning from law, he excels in omni-channel marketing, customer engagement, and team leadership. In this episode, here's what you’ll learn: What is CallRail? How CallRail boost marketing efficiency and cut costs for home services? How to increase returns on your marketing? How entrepreneurs can use this opportunity to level up and expand their businesses? CallRail revolutionizes lead tracking for businesses globally. With real-time insights, it streamlines marketing efforts, capturing every lead's journey for optimal ROI and enhanced customer engagement. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Chris NelsonCallRail This episode is kindly sponsored by: Sera UpFrog CompanyCam Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Interplay Learning Connect with us! Tersh Blisset Josh Crouch Join the Service Business Mastery Facebook group Visit our website: https://www.servicebusinessmastery.com Affiliate links: Castmagic StreamYard CallRail IfTTT- 10 Percent off! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:38:53

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How AI Is Going To Impact The Customer Service Side Of Home Services

12/20/2023
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Tyson Chen of Avoca AI. Tyson Chen is an MIT graduate and the co-founder and President of Avoca AI, which pioneers AI solutions for 24/7 customer engagement in small businesses. With a background in self-driving goods delivery at Nuro and consulting at The Boston Consulting Group, Tyson brings expertise in AI, tech, and private equity to revolutionize business communication. In this episode, here's what you can expect to learn: How AI is going to impact the home service industry? What are Multi-modal generative models? How Entrepreneurs can use this opportunity to level up and expand their business? Avoca AI enhances HVAC and Plumbing businesses by integrating advanced artificial intelligence. It empowers technicians, improves customer service, and boosts revenue through features like real-time advice and 24/7 availability. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Tyson Chen Avoca AI This episode is kindly sponsored by: Sera UpFrog CompanyCamVisit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! Interplay Learning Connect with us! Tersh BlissetJosh Crouch Service Business Mastery Facebook group https://www.servicebusinessmastery.com Affiliate links: CastmagicStreamYardCallRail IfTTT- 10 Percent off! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message

Duration:00:48:31

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How AI Is Going To Impact The Customer Service Side Of Home Services

12/20/2023
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Tyson Chen of Avoca AI. Tyson Chen is an MIT graduate and the co-founder and president of Avoca AI, which pioneers AI solutions for 24/7 customer engagement in small businesses. With a background in self-driving goods delivery at Nuro and consulting at The Boston Consulting Group, Tyson brings expertise in AI, tech, and private equity to revolutionize business communication. In this episode, here's what you can expect to learn: Avoca AI enhances HVAC and Plumbing businesses by integrating advanced artificial intelligence. It empowers technicians, improves customer service, and boosts revenue through features like real-time advice and 24/7 availability. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Tyson ChenAvoca AI This episode is kindly sponsored by: SeraUpFrogCompanyCamwww.companycam.com/SBMInterplay Learning Connect with us! Tersh BlissetJosh CrouchService Business Mastery Facebook grouphttps://www.servicebusinessmastery.com Affiliate links: CastmagicStreamYardCallRail IfTTT- 10 Percent off! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Duration:00:48:31

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How Is Customer Engagement Being Reinvented with AI?

12/14/2023
Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, we are joined by Sebastian Jimenez from Rillavoice. Sebastian Jimenez is the Founder and CEO of Rillavoice, a company focused on building speech analytics for the world. Sebastian leads the team in developing speech analytics software tailored for sales and service, particularly in industries like home remodelling, roofing, solar, telco, banking, CPG, and more. Rillavoice leverages AI to revolutionize home improvement sales and service interactions. With exceptional transcription accuracy and a focus on enhancing human work, Rillavoice overcomes scepticism, improving techniques and reducing performance gaps. Seamlessly integrated and offering real-time analysis, it sets a new standard in the industry. Explore the transformative impact by booking a demo at Rillavoice.com. In this episode, here's what you can expect to learn: Impact of AI on Home Improvement Sales Integration with Home Service Systems Evolution of AI in Customer Service The Future of Work and AI Adoption Trends in AI for Customer Service If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉) Links & References: Sebastian JimenezRillavoice This episode is kindly sponsored by: SeraUpFrogCompanyCam⁠www.companycam.com/SBM⁠Interplay Learning Connect with us! Tersh BlissetJosh CrouchService Business Mastery Facebook grouphttps://www.servicebusinessmastery.com Affiliate links: CastmagicStreamYardCallRailIfTTT --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message

Duration:00:43:16