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Service Business Mastery - Business Tips and Strategies for the Service Industry

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United States

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Podcasts

Language:

English


Episodes

20 Questions You Should Ask Your CRM Provider Part 2

10/8/2018
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Can a client schedule from Yelp?Can a client schedule from our website?Can we have a text conversation with a client and tech?Does the call follow the marketing dollars? Can you track the revenue generated from each phone number that is used to call in to the office?Can different types of recurring maintenances be set up? (one monthly billing for residential but only go out there once or twice a year, and another where we go out to perform a maint bi-monthly, and another bi-weekly for...

Duration:00:31:32

209: 20 Questions You Should Ask Your CRM Provider Part 1

10/2/2018
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Can a client schedule from Yelp?Can a client schedule from our website?Can we have a text conversation with a client and tech?Does the call follow the marketing dollars? Can you track the revenue generated from each phone number that is used to call in to the office?Can different types of recurring maintenances be set up? (one monthly billing for residential but only go out there once or twice a year, and another where we go out to perform a maint bi-monthly, and another bi-weekly for...

Duration:00:34:12

207: 10 Steps to Starting Your Service Business

9/10/2018
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I speak with Becky from the UGA SBDC on the steps you need to take when you’re first planning to start your service contracting business. Be sure to have your trade license.Create your business plan.Create your marketing strategy.Budget your working capital for 3 months.Talk with your insurance agent to determine the proper coverages.Google search your name to ensure your domain is available.Talk with your lawyer and CPA to decide what type of corporation you are going to file.Apply for...

Duration:00:30:03

206: How to advertise free on 4 digital platforms w Stephen Christopher

8/30/2018
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Stephen and I talk briefly about rebranding your business since this is something Stephen’s company just experienced. We then talk about how to advertise and show up on the platforms listed below for free. Bing (Yes, this is still a search engine!)FacebookGoogleYelp Reach out to Stephen via email at Stephen@witdelivers.com, Facebook group https://www.facebook.com/groups/HomeServiceMarketing and www.witdelivers.com Reach out to Tersh via email at Tersh@bluecollarroots.com, Facebook...

Duration:00:37:32

205: 6 Tips in Digital Marketing with Matt Holzapfel Marketing 360

8/22/2018
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I am in the middle of trying to find a new company to take over my marketing, and I reached out to Marketing 360 after watching a few of their YouTube videos. You get to listen in on the conversation I had with the account manager who was lucky enough to give me a call! Let us know what you think about Marketing 360 and the things they have to offer. Matt from Marketing 360 answers the 6 questions/issues I listed below. Marketing is more than just a fancy website or landing page.Free...

Duration:00:38:49

205: 4 Almost Free Marketing Tips For Service Businesses

8/13/2018
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We oftentimes look to spend as much money as it takes to get a new client when often times it simply takes digging from within! Today’s episode is about the things we can do to improve our marketing without spending a fortune. Our guest today is Matt Smith from Service Industry Marketer. His goal is to share with others how he created success within his service business. Below are 4 tips we talk about in today’s episode: Providing better service than anyone else.Giver’s Gain.Farming...

Duration:00:16:49

203: 4 Tips To Help You Grow Your Service Business

7/26/2018
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Today’s episode is an update on how things are going with IceBound since Tersh & Brandon partnered up in January of this year. Tersh provides 4 tips that are helping him grow his business on his mission to a million dollars. Outsourcing employee hiring services to companies like BizPal.Using GrowMyHVAC.com for thorough but cost effective flat rate pricing.Ensuring you only keep honest team members...even if you have to hire from outside of your industry and train them.Hiring a marketing...

Duration:00:21:55

202: 6 Things you must know if you're planning to sell your service business - Plus 1 bonus tip!

7/17/2018
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Today’s interview is with a business broker named Patrick Lange. Patrick is based out of Florida on the pan handle, but services all of the surrounding states. Listed below are a few of the tips we talk about- Why would someone sell their business?How far out should they start planning for the sale?What do the owners typically do once selling the business?How does the seller get paid?How does a broker value a company?What sort of tax liabilities are expected? Bonus! What is the...

Duration:00:49:24

How to stay in business with the rise of internet sales of HVAC systems

7/3/2018
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How to stay in business with the rise of internet sales of HVAC systems. We talk with Chris Rush of MyEZInstall.com about how to stay ahead of the crowd when it comes to internet sales of hvac systems. We often complain about companies selling systems on the internet, but now there is a way for us to still make our normal margins from these same customers. Follow this link to join Chris on a webinar to help get signed up with his company or to simply learn more about what he has to...

Duration:00:30:36

Calculating Each Employees Fully Loaded Labor Rate

4/13/2018
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How do we know if a technician is worth the money they cost? How long do we wait before we track them? Ted Gravlin comes on the show and helps to explain the process of determining your fully loaded labor rate. Link to an online calculator to help you figure out your true labor burden. https://www.tsheets.com/resources/determine-the-true-cost-of-an-employee How much should I charge per hour?

Duration:00:29:28

Simplest Way To Find New Qualified Employees

4/6/2018
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We have all been frustrated with the amount of people who are looking for a job in the service industry. How can we target the ones who are unhappy with their current job? - Patrick Long with BizPAL talks about BizPAL and how the company came into being what it is today. - We discuss why someone would want to come work with IceBound, but the reasons they do not leave their current jobs. The average age of the techs in our industry is 46 years old. - Patrick explains the difference in...

Duration:00:45:12

11 MAR 18 Weekly Follow-up

3/20/2018
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● We went live with Service Titan. ○ We had a few hiccups, but they were addressed instantaneously and are smooth sailing now. ○ Any problems that we faced were taken care of by the team at Service Titan as soon as we reached out to them. Most of the issues had to do with us not understanding how the program worked. ● My family was able to meet Vice President Mike Pence on Saturday morning when he flew into Savannah to watch the St Patrick's day parade. ● I had several networking events...

Duration:00:05:12

Weekly Update March 4 2018 / Service Titan Meeting On Technician Tools

3/9/2018
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Brandon and the service technicians met with Service Titan about how to operate the program on their iPads The meeting went into detail showing the technicians ways it will help speed up their jobs, prevent customers from calling them in all hours of the night, and ways to help other technicians when they come back to the job later. One new feature that was explained a little more was the fact that financing can be offered on every service call. This will help with people who have a hard...

Duration:00:21:11

Weekly Business Update - Feb 28th, 2018

2/28/2018
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● We have finished filling out the paperwork for BizPAL ○ The program that Patrick has is supposed to help us recruit new team mates faster! ● I interviewed Craig Cody about the 2018 Tax law update, and he helped to clear up some questions I had on the new tax code. ● Had a meeting with the local Ronald McDonald House. ○ We are installing 15 ptac units in the home at no charge to the house for the labor. Trane is also donating 2 of the systems. ● Brandon and I went and looked at a system...

Duration:00:15:09

2018 Tax Code Update Benefits for Small Business Owners

2/22/2018
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Interview with Craig Cody What is important about the new tax update? Lowered the top rate on C corp to 29% from 30% Section 199 s corp 20% deduction on pass-through income Michael asked “I’d be interested if you asked the CPA if / when there’s any benefit with the new tax code to switch from an S Corp to a C Corp. It’s my understanding that the tax rate would be lower as a C. We’re currently an S, but I’m not familiar enough with it”. Your children are able to work for you and then pay for...

Duration:00:19:59

Weekly Business Update - February 16th

2/21/2018
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· Girl Scout Cookies are for sale! · The kids soccer tournament was canceled so we toured Savannah o The girl scouts were brutal! · Service titan conference calls o Integrated financing o Integrated payment collection system · Small Business Chamber breakfast o Go around and visit the people who attended the breakfast o Go to other people and tell them that you missed them…this gets your foot in the door! · Talk about stress o I started using a life coach o Stress and the uneasiness of...

Duration:00:35:32

Flat Rate Pricing - The New Flat Rate w/ Rodney Koop

2/7/2018
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How to provide the best pricing & service to your clients. Rodney Koop is the father of 9 and grandfather of 10. He purchased a HVAC company in 1995 and expected an easy life with lots of easy money. After 6 years, he began to feel the real struggles of being an entrepreneur. Signed up with Nextar, and loved that people would share information with him. Entrepreneurs stop growing when the money runs out, but Business people have a plan and they stick to it. Joined Airtime 500...one page...

Duration:01:01:30

Weekly Business Update - January 28th

2/3/2018
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* I have met with a business profit coach from UGA. * She was impressed with the things I’ve already implemented * She got me all the paperwork to set up the company’s first hire. E-verify * We signed papers to get started with Service Titan * We are in the process of getting everything set up with The New Flat Rate * We hired 2 service technicians & we are looking for 2 more techs. * One tech starts in 2 weeks * The green tech started last week. He is picking up on stuff really quick. * We...

Duration:00:26:23