Multifamily Matters

A conversation with a long-time multifamily industry veteran, a multifamily industry consultant, the fabulous Stacey Hampton, Founder and Principal Consultant with Asset NOI Consulting... discussing why month-over-month collections beat occupancy and delinquency, how YTD turnover exposes “false positive” retention, the urgency of tracking not-ready vacant-not-leased, using applicant screening risk mix to curb bad debt, and comparing residents owing over one month to eviction filings to forecast real vacancy risk.

A conversation with a longtime multifamily industry veteran, a multifamily sales professional, and an industry consultant, the fabulous Katherine Maestas... discussing the training gap that teaches paperwork over persuasion, why leasing agents must think like salespeople, how managers shift from task oversight to true coaching, and the path to redesign training that lifts team performance and property results..

A conversation with longtime multifamily industry veteran, the awesome Liz Ayala, the Administrator, with Valley Village Retirement Community, and a fabulous supplier partner to the multifamily industry, Mo Hussein, the CEO of Balanced Asset Solutions... discussing how renters now expect empathetic same-day communication, the shift to empathy and proactive service, real results like noise and smoke monitoring cutting complaints by 98 percent, and how integrated systems, automation, dashboards, predictive analytics, and RPA help teams work faster while staying human. See omnystudio.com/listener for privacy information.

A conversation with longtime multifamily industry veteran, the fabulous Brandon Hammond… discussing how investing in your teams drives resident satisfaction, NOI growth, and sustainable operations, with insights on aligning service with strategy, solving root problems effectively, and leading at the intersection of people, tech, data, and purpose. See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the host of the Change Makers podcast, the fabulous Katie Goar, the President of Quadel Consulting and Training... discussing the personal and societal costs of housing instability, how multifamily owners and operators can shift from a transaction mindset to building community and stability, and practical ways to create dignity, trust, and better outcomes for residents. See omnystudio.com/listener for privacy information.

A conversation with longtime multifamily industry veteran and industry thought leader, the amazing Ken Doble, the Founder of Quantitative Realty Capital... discussing how the "full but failing" mindset masks early signs of trouble like stagnant rents, aging rent rolls, and deferred maintenance, plus how lazy ownership, misaligned management, and poor leasing practices create a slow-motion collapse—and what it takes to reverse the spiral using real accountability, retraining, and the Five P’s Framework. See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, a multifamily sales professional, and an industry consultant, the fabulous Katherine Maestas... discussing the training gap that teaches paperwork over persuasion, why leasing agents must think like salespeople, how managers shift from task oversight to true coaching, and the path to redesign training that lifts team performance and property results. See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, and a wonderful supplier partner to the multifamily industry, the amazing Jonna Smith, the owner of peoplezest …discussing how to take control of your multifamily career, including upskilling, reskilling and seeking your own leadership style. See omnystudio.com/listener for privacy information.

A conversation with a wonderful supplier partner to the multifamily industry, the fabulous Katie Ritter, the National Director with Widewail...discussing Widewail's 2025 Voice of the Resident Report, created from one million Google reviews...what both the positive and negative reviews indicate about the current state of the multifamily industry. See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran and industry thought leader, the amazing Lori Snider, Director of People Operations with Redpeak… discussing what today’s multifamily managers need to succeed, how leaders can better support and grow them, and practical strategies to overcome roadblocks like a lack of time, planning, or alignment to ensure they continue developing into high-impact leaders. See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran and a leading multifamily thought leader, the awesome John Griggs, the Co-Founder & Co-CEO of Presidium… discussing capital constraints in today's financing climate, the domino effect of distress on deal flow and operations, municipal roadblocks to development, and why North Texas may outperform other metros despite ongoing challenges. See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, who is a sought-after international speaker and author, the fabulous Donna Lee, a coach, business consultant, and the owner of Donna Lee by Design... Discussing the damaging disconnect between corporate executives and on-site staff in the multifamily industry, the dangers of a “yes man” culture, and strategies for fostering transparency, accountability, and honest feedback to rebuild trust in leadership. See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the host of the Change Makers podcast, the fabulous Katie Goar, the President of Quadel Consulting and Training... discussing the personal and societal costs of housing instability, how multifamily owners and operators can shift from a transaction mindset to building community and stability, and practical ways to create dignity, trust, and better outcomes for residents. See omnystudio.com/listener for privacy information.

A conversation with longtime multifamily industry veteran, he is a multifamily media icon, and the Chairman of the Multifamily Innovation Council, the fabulous Patrick Antrim, also the Founder and CEO of Nectarflow… discussing how AI tools like ChatGPT are transforming the renter journey, why operators must shift from SEO to AEO, how to stand out in a sea of identical marketing, and how AI can scale authenticity while staying rooted in timeless marketing truths like storytelling, trust, and emotional connection. See omnystudio.com/listener for privacy information.

A conversation with longtime multifamily industry veteran and industry thought leader, the amazing Ken Doble, the Founder of Quantitative Realty Capital... discussing how the "full but failing" mindset masks early signs of trouble like stagnant rents, aging rent rolls, and deferred maintenance, plus how lazy ownership, misaligned management, and poor leasing practices create a slow-motion collapse—and what it takes to reverse the spiral using real accountability, retraining, and the Five P’s Framework. See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran and industry thought leader, the amazing Lori Snider, Director of People Operations with Redpeak… discussing what today’s multifamily managers need to succeed, how leaders can better support and grow them, and practical strategies to overcome roadblocks like a lack of time, planning, or alignment to ensure they continue developing into high-impact leaders. See omnystudio.com/listener for privacy information.

A conversation with longtime multifamily industry veteran, the fabulous Brandon Hammond… discussing how investing in your teams drives resident satisfaction, NOI growth, and sustainable operations, with insights on aligning service with strategy, solving root problems effectively, and leading at the intersection of people, tech, data, and purpose. See omnystudio.com/listener for privacy information.

A conversation with a leading supplier partner to the multifamily industry, the fantastic Mo Hussein, the CEO of Balanced Asset Solutions… discussing where automation delivers the biggest impact in multifamily operations, how to avoid automating the wrong tasks, and what separates top-performing operators who use technology to create clean data, scalable processes, and consistent results. See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran and a leading multifamily thought leader, the awesome John Griggs, the Co-Founder & Co-CEO of Presidium… discussing capital constraints in today's financing climate, the domino effect of distress on deal flow and operations, municipal roadblocks to development, and why North Texas may outperform other metros despite ongoing challenges. See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran and a leading multifamily consultant, the fantastic Tasha Koopman... discussing how the post-COVID business model, delayed developments, and budget shortfalls are reshaping multifamily, with practical tips for operators on cutting costs, boosting occupancy through grassroots marketing, and building community with creative strategies like photo ops, crawfish boils, and scented resurfacing to stand out in a crowded market. See omnystudio.com/listener for privacy information.