ServiceNow Podcasts

In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable features. Irene and Doug explain specific features like customizable columns, automations, and collaborative documents. They also provide insights into CWM’s development, future enhancements, practical use cases, and how to get started. Guest - Doug Page and Irene Vieth Host - Steve Miller Episode Producer - Chris Price For more information head over to our documentation site. Subscribe today! Apple PodcastsGoogle PodcastsSpotifyStitcherTuneInRSSSee omnystudio.com/listener for privacy information.

As Federal leaders accelerate time to value for new solutions, building on top of current investments (versus ripping and replacing) is key. Seamless innovation involves smooth integration of new technologies and processes into existing frameworks, fostering a culture of continuous improvement and sustainable innovation at Federal agencies. Listen to this session as we explore a strategic approach to innovation that accelerates progress and maximizes investments in new and legacy technologies. Featured Speakers: • Edward Titus, Area Vice President – National Security Aerospace & Defense, ServiceNow • Reshea Deloatch, Executive Director for the Solutions Development Division (SDD), Office of the Chief Information Officer, Department of Homeland Security • Lorelie Diestro, Deputy Director, Digital Innovations, Center for Naval Analyses • Jesse White, Chief Executive Officer, Intact Technology • CDR Jonathan White, Cloud and Data Branch Chief, U.S. Coast Guard, C5ISC Infrastructure Services Division Click here to view the on-demand recording See omnystudio.com/listener for privacy information.

Join Fred Champlain and Andy Jordan as they discuss the most effective solutions and strategies for mapping and discovery of value streams in an organization. Listen now to get the inside track on how your organization can best utilize ServiceNow for Value Stream Management. See omnystudio.com/listener for privacy information.

As business processes and customer needs evolve, one-time digital transformation is no longer enough. That’s why Smart CT, a leading IT services provider, is on a continual journey of growth and change to remain at the forefront of its industry. In this episode, we sit down with Andy Morgan, CEO of Smart CT, to find out how the organisation has redefined the concept of digital transformation. From setting KPIs for continuous improvement to celebrating employee-driven enhancements, tune in for practical examples of making constant innovation a company-wide culture. See omnystudio.com/listener for privacy information.

Recently, ServiceNow announced Creator Studio. As a developer, you probably have questions about what it is, why we built it, and what's in it for you. In this episode, we talk to someone who can provide answers. Topics Links Docs: Creator StudioLinkedIn Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

Automation plays a key role in supporting the cyber workforce and building operational resiliency. During this session, we emphasized the pivotal role automation, artificial intelligence (AI), and Zero Trust Architectures (ZTA) play in staying a step ahead of sophisticated, evolving cyber threats to deliver resilient government services. Featured Speakers: • Arunkumar (Arun) Iyer, Principal Executive Architect/Field CTO, ServiceNow • Bob Cunningham, Executive Director for Enterprise Command Operations, D • Richard Driggers, Cyber Practice Lead, Accenture Federal Services • Savanrith "Savan" Kong, Customer Experience Officer (CXO), Department of Defense • Dr. Tiina Rodrigue, Chief Information Security Officer, Bureau of Consumer Financial Protection • Davon Tyler, Chief Information Security Officer (CISO) and Director of Enterprise Cybersecurity Group, U.S. Department of Education Technology Directorate Office of Federal Student Aid (FSA) Click here to view the on-demand recording See omnystudio.com/listener for privacy information.

On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into the role of corporations in improving AI, the need for realistic user expectations, and the significance of involving UX teams early in the development process. Guests - Di Le, Hayley Mortin Host – Bobby Brill Producer – Chris Price For more information head over to our documentation site. Subscribe today! Apple PodcastsGoogle PodcastsSpotifyStitcherTuneInRSS See omnystudio.com/listener for privacy information.

Join Fred Champlain and Andy Jordan as they dive into how organizations can actually implement business focused value streams. While talking value stream may come naturally for most leaders, walking the walk is often harder, as reimagining your business is no small feat. You must asses your organization and find where there opportunities for improvement, sort out business processes, and many other steps. Often through this process you may find organizational friction or conflict of ownership Listen now to hear what surprises to be on the look out for when getting ready to take the plunge. See omnystudio.com/listener for privacy information.

In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow interviews Richard Motteram, Chief Digital Officer at Eviden, about ERP modernization. Richard discusses integrating modern SaaS platforms like ServiceNow with legacy ERP systems, highlighting the urgency due to SAP's 2027 S/4HANA migration mandate. He shares a case study on automating a payment remittance process using ServiceNow, resulting in significant time and cost savings. Richard emphasizes AI's role and suggests organizations conduct candidate assessments to optimize processes. See omnystudio.com/listener for privacy information.

In this episode of the Innovation Today Podcast, Spencer Bemiller from ServiceNow interviews Abhi Joshi, Senior VP at NTT Data Services, about ERP modernization. Abhi discusses challenges with transitioning to SAP's S/4HANA, such as high costs and project timelines. He emphasizes using technologies like ServiceNow to streamline processes and enhance automation, sharing a case study from the medical devices sector. Abhi envisions enterprise-wide automation leveraging advanced technologies for digital transformation and improved customer experiences. See omnystudio.com/listener for privacy information.

In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow interviews Girish Srinivasan, Partner at Deloitte, about ERP modernization. Girish emphasizes the need for businesses to migrate from on-premises ERP systems to cloud-based solutions like SAP S/4HANA. He discusses how combining ERP with platforms like ServiceNow can streamline workflows, save time, and enhance efficiency. Girish also highlights the role of AI in automating tasks and encourages starting with small projects to achieve significant digital transformation. See omnystudio.com/listener for privacy information.

Chris Bedi, Chief Digital Information Officer for ServiceNow talks to the power of platforms to unlock digital acceleration. This presentation includes live demos of the ServiceNow platform functionalities illustrating how it supports experience, speed, and AI. Chris is joined by Venice Goodwine, CIO, Department of the Air Force, who talked about how she’s used ServiceNow to build a “coalition of the willing” to transform how IT is managed and how work gets done within the Air Force. Featured Speakers: Click here to view the on-demand recording See omnystudio.com/listener for privacy information.

Join Fred Champlain and Andy Jordan as they break down the misconceptions and provide light around value stream management. Many people think value stream starts and ends with development, but what about the more important aspects: the business architecture value stream. At the end of the day businesses whether they are product or service focused run along value streams. By going through the discovery process, value stream management optimization brings clarity to the broader organization. Listen now to hear from our experts about how better understanding value stream management can provide enterprise-wide benefit. See omnystudio.com/listener for privacy information.

In this episode, we discuss how to get started on your AIOps journey. Learn from Alexander and Akif as they share the tips and tricks to build an AIOps team, get sponsorship, and start your first use cases. Grab this ebook to learn more. https://www.servicenow.com/lpebk/deliver-digital-services-predictive-aiops.html See omnystudio.com/listener for privacy information.

Knowledge 24 is in the books. This episode is just Lauren and me reflecting on some of our favorite memories while they're still fresh. Topics Links This episode's blog link Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

Abhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceNow's cloud cost management product addresses these challenges. He also highlights the integration of cloud cost management into company operations and the future developments of the product. Guest - Abhi Roy, Sr. Outbound Product Manager at ServiceNow Host - Steve Miller Episode Producer - Chris Price For more information head over to our documentation site. Subscribe today! Apple PodcastsGoogle PodcastsSpotifyStitcherTuneInRSSSee omnystudio.com/listener for privacy information.

Knowledge 24 is is our big ServiceNow event each year, and it includes our developer event CreatorCon which is specifically for devs, admins, architects – the practitioners of the platform – most of which I suspect are listeners to this podcast. To help you navigate CreatorCon, we've got all four developer advocates to share their combined wisdom to help you get the most out of the conference this year. Topics Links Advocate content Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

Join Sankhadeep Dhar and Andy Jordan as they take a look at enterprise Gen AI trends and look forward with Servicenow. From drafting release notes to helping developers create code more quickly and efficiently, ServiceNow is bringing to life the tools necessary take full advantage of Gen AI. Product Managers can even get succinct product feedback summarization without leaving the tools they use every day. Listen now to hear more about specific ServiceNow Gen AI features and how every persona can benefit. See omnystudio.com/listener for privacy information.

Join Sankhadeep Dhar and Andy Jordan as they recap our last podcast, and then dive into how ServiceNow is helping organizations execute their AI strategy. Analysts have stated that 2023 was the year of Gen AI experimentation. Now, 2024 is when companies are putting AI to production and everyone is looking beyond the hype. Clearly, technology and business leaders have a critical role to play here, so how can you become a first mover and ensure that you can execute your strategy and bring it to life? Join us now to find out how ServiceNow can help you execute for success. See omnystudio.com/listener for privacy information.

Mitie is one of the UK’s leading facilities management and strategic outsourcing firms, delivering services anywhere from schools, to hospitals, transport hubs and commercial spaces. But as these environments — and the people in them — constantly change, Mitie needs to stay one step ahead. That’s why, in this episode, we speak to Anindya Biswas, Chief Product Officer at Mitie, to find out how the business is using technologies like AI to soup up operational efficiency — and, ultimately, provide exceptional value for employees and customers across the UK. See omnystudio.com/listener for privacy information.