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Helpdesk Nightmares

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Episodes

47: I Don't Believe You

12/6/2018
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So you tell a user something but they don't believe you and demand to speak with your supervisor. Your supervisor tells them the exact same thing and suddenly it's true? Awesome.

Duration:00:45:21

46: Broken

11/29/2018
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This week Cody and Mark talk users who think something (a computer, radio, etc.) is broken... and it's definitely not. We do our usual Reddit stories, Yahoo Answers and This Week in Tech History. Cody's voice echoes in the first 11 minutes. That'll be fixed later tonight 11/30/18. -Mark

Duration:00:51:11

45: Clueless

11/22/2018
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This week we look at a couple clueless users who should definitely have known better. Oh your video call doesn't work? Because you don't have a webcam? And so on.

Duration:01:00:17

44 - Screenshot

11/15/2018
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Turns out not everyone knows how to take a screenshot/print screen/snipping tool. And it can be a little hilarious to watch them try alternative methods. I mean... technically they work...

Duration:00:46:23

43: Space Heater

11/8/2018
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Baby it's cold outside. No it's not that rapey song, we're talking the thing users love to plug in more than anything that causes HUGE headaches for IT (and electricians). Space heaters!

Duration:01:01:06

42: Spoookyyyy

10/31/2018
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Our first Halloween episode. Listen to some tech-flavored spooky tales (creepy pasta-ish).

Duration:00:54:45

41: Happy Birthday Part 3

10/21/2018
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Our final Happy Birthday episode rounds out through the current version of Android, which is 9.0. Cody and Mark talk yahoo answers, what we got up to this past week, and our usual shenanigans.

Duration:00:48:39

40: Happy Birthday Part 2

10/14/2018
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We're still talking Mark's birthday and Android's birthday this week. We go from Gingerbread to KitKat this week, talk some Yahoo Answers and shout out all of our followers around the world!

Duration:00:49:05

39: Happy Birthday

10/7/2018
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This week we're talking birthdays. Mark's and Android's. The first 5 iterations of Android, some Yahoo Answers, and some games Jen and Cody will play.

Duration:00:58:48

38: Windows Updates

9/30/2018
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This week we talk a bit about Windows Updates and the nonsense they bring to production environments when unfettered.

Duration:01:02:01

37: Outlook

9/23/2018
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This week we complain about Outlook and the nonsense it brings with it, especially in our environment/utilization.

Duration:01:00:39

IT Crowd 1: Yesterday's Jam

9/19/2018
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Jen, Cody and I talk about Episode 1 of The IT Crowd

Duration:00:17:59

36: Too Much Plugged In

9/16/2018
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The gang's all here this week to talk about Too Much Plugged In. Whether at work or at home, too much plugged into a single breaker can take down those around you or pieces of the network.

Duration:00:47:28

35: Dual Screens

9/9/2018
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This week Mark and Jen talk dual monitors! What could go wrong with two screens, right?

Duration:00:47:47

34: Frozen

9/2/2018
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This week Mark and Cody talk about Frozen. No, not the hit Disney animated film - frozen computers.

Duration:00:46:30

33: Blue Screen of Death

8/26/2018
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Jen and Cody return for this week's discussion on the Blue Screen of Death. What is it, why does it happen, and what can you do about it (hint, just restart). Back to our old shenanigans of This Week in Tech History games and Yahoo Answers!

Duration:01:14:14

32: Reformatting

8/19/2018
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This week it's just Mark! Mark, Mark he's our man, if he can't do it, et cetera. We're talking reformatting machines and the horrifying nightmare it was for us earlier this year and prior when Creator's Update first pushed out.

Duration:00:42:00

31: Papercut

8/12/2018
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Papercut. School uses it. Businesses use it. It's a cool tool (see what I did there) to keep track of print costs for billing purposes whether for a school or business. But it's not without its issues (a lot of them user-error).

Duration:00:54:17

30: VPN

8/5/2018
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Similar nightmares as RDP, but what is VPN, who uses it, should you use it for home use? Plus our usual Yahoo Answers and This Week in Tech History's.

Duration:00:42:12

29: Remote Desktop

7/29/2018
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Remote Desktop. Do you use it? It can be a headache, but generally helpful for those who need to work remotely. What is it, what does it do, what's it used for, and how is it different than VPN? All this and our regular Yahoo Answers and other shenanigans.

Duration:00:52:03