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Episodes

Episode 19: Mark's a People Person

5/20/2018
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Let's get to know all about how Mark's a people person. Well, as much as one can get to know Mark, I guess.

Duration:01:08:34

Episode 18: Cody's a People Person

5/13/2018
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Cody is on the hot seat this week, and we go a little LESS easy on him!. Find out the answers to Jen and Mark's questions on Episode 18!

Duration:01:09:40

Episode 17: Jen's a People Person

5/6/2018
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Jen is on the hot seat this week, but we go a little easy on her. Find out the answers to Cody's and my questions on Episode 17!

Duration:00:48:44

Episode 16: I'm a People Person

4/29/2018
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Let's discuss the trope that IT people lack soft skills, are introverts, don't like people in general and aren't good at dealing with social situations. True? Utter lies?

Duration:00:44:40

Episode 15: Not How Passwords Work

4/22/2018
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I'm sorry, sir, there's no such thing as a "classic" password but I can reset the password to your locked-out account?

Duration:00:41:26

Episode 14: Password Reset

4/15/2018
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So you need your password reset? After I just reset your password for you 2 hours ago? I see...

Duration:00:42:34

Episode 13: Forgotten Password

4/8/2018
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We had a tech nightmare of our own this week. Much of the episode wasn't actually recorded. BUT we are giving you what we did have (because I hate when podcasts skip a week). Hope you enjoy!

Duration:00:16:44

Episode 12: Password Too Complex

4/1/2018
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We continue our password series this week with users who don't understand why passwords have to be so complex.

Duration:00:46:21

Episode 11: Unprepared

3/25/2018
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This may not be a full episode (sorry about that) but don't you just hate when a podcast you like/listen to skips a week? Jen and I answer some Yahoo Answers and talk about how she tried to take down the network this week.

Duration:00:31:50

Episode 10: Passwords - Sticky Notes

3/18/2018
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You know that one guy at the office who writes down his computer password and puts it on a sticky note on his monitor? Don't be that guy.

Duration:00:47:16

Episode 9: Right from Left

3/11/2018
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It seems like a simple thing. Something one learns in kindergarten. Surprisingly... so many seem to struggle to understand right from left.

Duration:00:49:33

Episode 8: Reply-All Adventures

3/4/2018
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Oh no.... you just replied all about how your boss is a jerk when you meant to send it to one person.... Or... why did you send this only to me but address 4 other people in this email? Do you not know how reply-all works?? All this and more.

Duration:00:44:08

Episode 7: I'm Only the Office Wizard

2/25/2018
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No, I don't want to give you my personal cell to call me with IT issues after hours. I don't want to diagnose your network issues for free on my own time... Sorry, I'm only the Office Wizard. And other things not to ask your tech guy at work to do for you re: non-work things.

Duration:00:45:28

Episode 6: No, You Shouldn't Click That

2/18/2018
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This one isn't just for customers/employees/users. The best of us can get taken in by a legit-looking phishing campaign. We click a link we shouldn't, we fill out a spoofed form, we wire thousands of dollars to a stranger... Let's talk about why you shouldn't click on that.

Duration:00:41:19

Episode 5: Refused to Help

2/11/2018
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Have you ever had a customer complain you refused to help? Or maybe you've had a helpdesk tech 'refuse' to help you. Let's look at stories that reveal the truth behind some of those accusations.

Duration:00:36:03

Episode 4: Yes, I am a Wizard

2/4/2018
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So you can't open your email program. Nothing happens when you click the icon. So you call Tech Support, the tech support person comes to your desk, you click the icon to show them what happens (nothing) but it opens up immediately? Yes. We are wizards. You're welcome. And other such examples. Also we talk about our iTunes reviews - leave us one and we'll shout you out!

Duration:00:37:28

Episode 3: Not Enough Information

1/28/2018
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My computer's broken. I can't print. My screen is blank. Have you ever sent or received a support ticket where that was all the information provided? How would you go about helping that user? Right, you'd have to ask a lot more questions. We'll explore some of the craziest vague tickets we've received, listen to some from Reddit, and commiserate over the absolute worst kind of help request a helpdesk person can receive: a vague one. We also welcome our third and final co-host this week,...

Duration:00:39:28

Episode 2: Everyone's a Liar

1/21/2018
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It's Rule #1 in IT: Users lie. Or how I'd put it: Everyone's a liar. We'll read some stories from our trusty Reddit thread /talesfromtechsupport and you'll hear my new co-host and I commiserate over our shared tales of woe and lying users. Why do they do it? How do they do it? And stories about how we easily catch them in it. www.helpdesknightmares.com Insta: @helpdesknightmares Twitter: @helpdesknight Email: helpdesknightmares@gmail.com

Duration:00:21:29

Episode 1: Have You Tried Turning it Off And On Again?

1/14/2018
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A question as old as technology itself. A question seemingly without answer such as the timeless classics, "What is the sound of one hand clapping?" or "If a tree falls in the forest and no one is around to hear it, does it make a sound?" The answer to these is indisputably: have you tried turning it off and on again? Let's discuss the ultimate helpdesk fix, listen to stories from other helpdesk/support techs, and investigate just why it is so difficult to remember to try before calling...

Duration:00:17:08

Episode 0: Off to the Races

12/24/2017
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This is the maiden voyage of Helpdesk Nightmares. I give an overview of what I have planned for the podcast, who it's for, and a little bit about me, your host. You'll even get a sneak preview of our first full episode.

Duration:00:04:38

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