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Let's Engage - Reimagining communications in the digital era

Technology Podcasts

Conversational interfaces humanize technology interaction. Immersive interactive digital communications can be addictive. For the first time in history, communication networks have been freed from proprietary systems unlocking innovative potential. Traditional contact center and enterprise Voice over IP services have been enhanced with video and AI-powered customer engagements. Low-code/No-code programmability, real-time analytics of live audio and video content, cloud economies, and the sheer power of 5G are poised to disrupt the communication landscape. This Radisys podcast shares practical insights on how the convergence of Open Networks, Programmable Communications, and Media Analytics will impact digital customer engagement and foster application innovation to generate high-margin revenue sources and business strategy for customer acquisition.

Location:

United States

Description:

Conversational interfaces humanize technology interaction. Immersive interactive digital communications can be addictive. For the first time in history, communication networks have been freed from proprietary systems unlocking innovative potential. Traditional contact center and enterprise Voice over IP services have been enhanced with video and AI-powered customer engagements. Low-code/No-code programmability, real-time analytics of live audio and video content, cloud economies, and the sheer power of 5G are poised to disrupt the communication landscape. This Radisys podcast shares practical insights on how the convergence of Open Networks, Programmable Communications, and Media Analytics will impact digital customer engagement and foster application innovation to generate high-margin revenue sources and business strategy for customer acquisition.

Language:

English


Episodes
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Episode 7: Capitalizing on Digital Engagement Digital Disruption - The Future of Engagement

11/19/2023
Many industries are facing massive changes, from staffing shortages to rising costs. However, new technologies like conversational AI, computer vision, and programmable communications are emerging as powerful tools to address these challenges while creating new revenue opportunities. In this podcast, we will explore how these innovations can optimize operations in healthcare and other markets and discuss how telecom providers can leverage these technologies through advanced applications and APIs to find new ways to monetize their assets and investments. Our guest is Myron Wallace, Principal Consultant at Cirkel Consulting Group. Contact Radisys Digital Engage https://www.linkedin.com/company/radisys-corporation/https://twitter.com/radisyshttps://impromptu.radisys.comhttps://www.engagedigital.ai

Duration:00:35:53

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Episode 6: Navigating the Private 5G Monetization - Challenges and Solutions

10/25/2023
In a world increasingly defined by connectivity and data, the evolution of technology is a relentless force, reshaping the way we communicate, work, and interact with each other and the digital realm. Programmable communications, video analytics, and 5G have emerged as pivotal domains that are not just changing the game but rewriting the rules altogether. In this episode, we'll explore the changes seen in the mobile market and some trends shaping the future of digital experiences. Our guest for this episode is Dean Bubley of Disruptive Analysis. Dean is a telecom industry analyst and consultant with broad experience in CPaaS, Unified Communications, IoT, AI, Industry 4.0, and public & private 5G. Contact Radisys Digital Engage https://www.linkedin.com/company/radisys-corporation/https://twitter.com/radisyshttps://impromptu.radisys.comhttps://www.engagedigital.ai

Duration:00:27:57

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Episode 5: Innovating the Future - Unleashing New Experiences with Modern Technologies

10/25/2023
The world of mobile communications is at a crossroads, where a number of innovative technologies, such as programmable communications, media analytics, 5G, AI, and cybersecurity, are converging to drive startling new advancements for enterprises. In this episode, we’ll explore how these innovations interact and uncover how they hold the key to unlocking the limitless possibilities that lie ahead. Our guest today is Sander Rotmensen from Siemens. Sander is the Head of a Siemens internal startup – focused on cybersecurity for operational technologies, having recently transitioned from his role the last few years as Head of 5G. Contact Radisys Digital Engage https://www.linkedin.com/company/radisys-corporation/https://twitter.com/radisyshttps://impromptu.radisys.comhttps://www.engagedigital.ai

Duration:00:17:21

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Episode 4: Connected Horizons - Exploring the Dynamic Landscape of Mobile Network Technology

9/1/2023
Over the past few decades, we have witnessed an explosive evolution of digital engagements from the early days of basic mobile phones and voice communications to the use of AI and machine learning, video analytics, and connected everything potential with 5G networks. This expansion has not only connected people globally but has also transformed industries. In this episode, we'll explore the changes seen in the mobile market in the UK and globally, and the trends shaping the future of digital communications. Our guest is Nick Johnson, the Head of the UK Telecoms Innovation Network (UKTIN) – a consortium of universities, private industry, and government stakeholders who are working together to stimulate the UK telecom industry. This podcast covers UKTIN's perspective on: 1. The advancement of private mobile networks in the UK. 2. The innovative applications and services in the mobile network space. 3. How different technologies are affecting stakeholders and helping facilitate new innovative services or operational efficiencies within next-gen networks. Contact Radisys Digital Engage https://www.linkedin.com/company/radisys-corporation/https://twitter.com/radisyshttps://impromptu.radisys.comhttps://www.engagedigital.ai

Duration:00:25:48

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Episode 3: How CPaaS is Changing the Face of Business Communications

5/9/2023
In today's digital age, where customers expect seamless communication experiences across multiple channels, programmable communication has emerged as a powerful tool for businesses to improve customer engagement, increase operational efficiency, and drive revenue growth. In this podcast episode, we'll explore the evolution of CPaaS beyond voice and messaging, its impact on businesses, and the trends shaping the future of this dynamic market. Our guest is Kevin Nethercott, the Managing Partner at the CPaaS Acceleration Alliance. The Alliance brings together CPaaS technology and service providers, sales partners, industry experts, and media to collaborate for mutual success and growth. This podcast covers the following topics: 1.The earliest forms of CPaaS, and how they differ from modern-day CPaaS offerings. 2. Interesting applications and outcomes based on CPaaS. 3. How telecom operators can succeed in the CPaaS market and what new players like system integrators, MSPs, and CSPs, can do for meaningful growth. 4.How vendors selling the underlying technology can help service providers. 5. What readers can expect to learn from 2023 State of the CPaaS Market report coming out in May. Contact Radisys Digital Engage https://www.linkedin.com/company/radisys-corporation/https://twitter.com/radisyshttps://impromptu.radisys.comhttps://www.engagedigital.ai

Duration:00:28:01

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Episode 2: Are Virtual Town Squares the Future of Workplace Socialization?

3/23/2023
In this episode of Radisys' Let's Engage podcast, we are going to discuss how companies are dealing with one of the downsides of virtual and hybrid work: the loss of more informal interaction and camaraderie employees get from being in the same physical office as their colleagues, and the increased friction in the flow of information and ideas. We’ll focus on how this affects companies and how businesses can overcome these challenges. I am your host, Al Balasco, Head of Media and Applications at Radisys Our guest for the podcast is Marc Beattie, the Managing Partner & Principal Analyst at Wainhouse Research, an industry research firm focused on workplace communications and collaboration. This podcast will discuss the following topics: 1. What are the downsides of the Work From Home and Hybrid Workforce culture? 2. What are businesses doing to solve these challenges and who owns solving this problem? 3. Why are the existing workplace communication tools not sufficient for the job? 4. Are there any purpose-built tools or initiatives businesses have tried in the last few years to overcome these challenges, and if so what kind of success or issues have they had? 5. The emerging trend of workplace socialization can be framed in many ways: virtual town squares, virtual water cooler huddles, or Digital HQ. Why should businesses pay attention to this trend? 6. Is there a large market for workplace socialization tools? 7. What strategies can be employed to ensure virtual town squares remain an active and engaging space, and what challenges do they present for remote employees? 8. What is the best way to measure the success of investments in workplace socialization? Contact Radisys Digital Engage https://www.linkedin.com/company/radisys-corporation/https://twitter.com/radisyshttps://impromptu.radisys.comhttps://www.engagedigital.ai

Duration:00:19:31

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Episode 1: The Emerging Battleground for Programmable Communications

2/1/2023
In this inaugural episode of Radisys' Let's Engage podcast, we are going to discuss how the convergence of Open Networks, Programmable Communications, and AI-based Media Analytics is changing the way enterprises operate their businesses. We will touch on the rising popularity of APIs in the telecom community, the role of programmable communications in 5G applications, innovations seen in recent Hackathons, and more. I am your host, Al Balasco, Head of Media and Applications at Radisys Our guest for the podcast is Alan Quayle, founder of TADHack, the largest telecoms-focused hackathon, and TADSummit, an industry event focusing on building the telecom application development ecosystem. For nearly 20 years, he has been the catalyst driving innovation in communication & collaboration applications. This podcast will discuss the following topics: 1. Why the market for programmable communications is so popular, and what aspects are gaining the most attention? 2. How is the battleground for programmable digital engagements emerging, especially concerning the API economy? 3. What are some of the coolest and most interesting applications that have been created using programmable communications in recent hackathons? 4. How can communication service providers leverage their data better using programmable communications? 5. What innovations were seen in the most recent Hackathons, and what can be expected in the upcoming hackathons? Contact Radisys Digital Engage https://www.linkedin.com/company/radisys-corporation/https://twitter.com/radisyshttps://impromptu.radisys.comhttps://www.engagedigital.ai

Duration:00:31:49