Process Transformers

Innovation needs story. In this episode, Lukas Egger and Susan Lindner reveal why storytelling is a survival skill for innovators: turning failure into learning, imagination into possibility, and inertia into action. Explore the tension between “show me the data” and the human emotions that actually drive decisions. Learn to earn buy-in by naming shifts, pointing to winners, and co-creating a promised land your audience cares about. Packed with practical guidance for meetings, presentations, and pilots, this episode shows how to design change journeys that stick, and how AI can accelerate your narrative craft.

Join Lukas Egger and Peter Temes as they reimagine work for the age of AI. Peter shares pilots of the Match platform that expand task diversity, promote self‑management, and use AI to match people to roles through micro‑credentials and human‑in‑the‑loop recommendations. Hear practical stories from warehouses to industrial plants, and learn how listening to workers, modular tasks, and career path planning boost retention, safety, and training outcomes. If you want actionable insight into adapting your workforce, this episode will inspire leaders to start with understanding people and to design flexible, humane systems for the future.

How do you know you’re truly winning with AI? In this episode, Lukas Egger and Charlene Li share how to build an AI‑fluent workforce, prioritize with the double‑S (size and speed to value), and balance customer impact, internal efficiency, and reinvention. Learn to triage pilots, collect minimally viable data for fast decisions, and set incentives that reward deployment speed over perfection. See how embedding AI in quarterly reviews, cross‑functional learning, and an 18‑month rolling plan create adaptability. With solid examples from the industry, this episode gives you the steps to turn ambition into action.

From cloud kitchens to global shipping, technology has always redrawn the map of business. Now, it's AI's turn. Join Lukas Egger as he unpacks how AI is creating new boundaries today by collapsing the costs of work at critical handoffs and interfaces. He reveals that the biggest impact isn’t about making things faster, but about fundamentally changing what is possible. Discover how understanding this core principle can help you see opportunities that your competitors are missing. Tune in for actionable steps to build a more defensible, future-ready business.

Are you ready to transform your software architecture into a strategic advantage? Tune in as Lukas Egger and Chris Richardson delve into the blueprint for adaptable architecture. Chris unpacks the "success triangle," highlighting the crucial interplay of development processes, organizational structure, and architecture. Learn how to foster fast feedback loops, enabling rapid innovation and continuous improvement. Understand the truth behind microservices versus monoliths and gain actionable insights for building resilient, agile software that drives business success. Discover why loose design time coupling and frequent deployments are essential.

Is AI destined to replace us, or can it unlock unprecedented human potential? Helen and Dave Edwards join Lukas Egger to explore the emotional, cognitive, and cultural shifts that AI is ushering in. They challenge the narrow focus on productivity, urging us to consider AI's broader impact on our lives and organizations. Discover how AI can be a powerful force for innovation, creativity, and meaning-making, but only if we prioritize human dignity and cultivate symbiotic relationships between humans and machines. This conversation is a must-listen for anyone seeking to navigate the AI revolution with purpose and vision.

Beyond features and benchmarks, what truly drives user engagement in AI? Lukas Egger explains why "engagement in AI is not just about knowledge or utility, it’s about emotional connection." This episode explores how human-like interactions with generative AI are creating unprecedented emotional bonds, fundamentally changing product perception and customer loyalty. Discover the power of "industrialized empathy" and why users are even downgrading products for preferred "personalities." Lukas shares thought-provoking insights on why understanding and mastering the emotional dimension of AI is fast becoming a critical competitive advantage.

Are you ready for a new era of business transformation, driven by empathy and ethics? Lukas Egger invites Joel Lehman to spotlight the transformative potential, and risks, of AI as it becomes a trusted partner in our daily lives. This episode unpacks how AI can foster connection, enhance trust, and change the very nature of customer engagement. Joel shares visionary ideas on responsible AI, human flourishing, and the evolving dynamics between people and technology. Listen in for practical inspiration and compelling arguments on building a future where AI genuinely serves humanity.

AI is reshaping the business world, but trust remains the ultimate differentiator. Join Lukas Egger and Katharine Jarmul as they reveal how privacy-first thinking, genuine collaboration, and customer-centric design can unlock the true potential of process transformation. Discover why trust goes beyond compliance and how it fosters authenticity, transparency, and value creation. Katharine shares actionable strategies for overcoming challenges, bridging gaps between teams, and crafting AI solutions that empower customers. Tune in to be inspired and equipped for leading your organization into a responsible, trust-driven AI era.

Curious about how to future-proof your business for the age of generative AI? In this inspiring episode, Lukas Egger delves into the realities of AI’s unpredictable nature and what it means for business processes. Discover why accepting imperfection is key, and learn practical ways to design resilient systems that thrive, even when AI doesn’t always hit the mark. Lukas offers actionable strategies and fresh perspectives on embracing “graceful failures” as a path to lasting innovation. Tune in for a thought-provoking look at narrative AI’s fast-evolving landscape!

What does it really take to build an adaptive enterprise fit for tomorrow’s business landscape? In this episode, Lukas Egger welcomes Ross Dawson for a compelling exploration of the future of work, fluid organizations, and the new era of AI-powered value creation. From co-creation with customers to the strategic importance of data, discover how businesses can thrive in a world where change is constant. Tune in to learn practical concepts like “fluid governance” and why envisioning, not just planning, is the key to transformational success.

Are you ready to rethink your approach to business transformation? In this episode, Lukas Egger reveals how generative AI enables organizations to connect diverse data sets, streamline processes, and uncover unique business value. Hear why context-rich, private data is your most important asset in a world where public data has been commoditized. Lukas shares practical strategies and forward-thinking insights on leveraging new AI capabilities, feedback mechanisms, and continuous data management to differentiate and innovate. Listen in to discover actionable ideas that will reshape your perspective on AI and process excellence.

In this episode, Matt Heinz demystifies the real-world applications of AI, emphasizing its role in augmenting human effort rather than replacing it. Discover how AI is used today to streamline operations and boost productivity in marketing and sales, and explore what the future holds as AI technologies evolve. Perfect for professionals seeking to integrate AI into their strategies effectively. Let’s dive right in!

Join us in a transformative discussion with Tony Ulwick, who shares his expert insights on mastering innovation in the AI-driven world. Discover the importance of focusing on what customers truly need and how this can set your product apart. Explore the critical mindset shift from product features to job satisfaction, which could be the key to your next breakthrough. This episode is a treasure trove for anyone passionate about making a mark with innovation.

Join us in this episode to engage with the thought-provoking theme of AI’s disruption of content creation as Lukas Egger elucidates its impact on business trust. Understand the transformation from a content-driven to a trust-driven market and grasp how leading businesses are leveraging trust as their currency of choice. This episode is a must-listen for anyone eager to navigate through the evolving challenges and opportunities presented by AI.

In this thought-provoking episode, Alvin Foo enlightens us on integrating AI with business processes. Discover the transformative power of detachment from outcomes while focusing on the purpose. Alvin shares his unique insights on maintaining motivation and happiness over extended periods, a vital lesson for innovators and business leaders navigating today's technological advancements. Let’s dive right in!

Join us on this episode with Nikki Helmer as we explore the critical intersection of AI, skills, and learning. Uncover how AI is revolutionizing the future of learning and why embracing a skills-based approach is essential for business differentiation. This episode promises to ignite your understanding and inspire actionable insights into adapting and thriving in an AI-driven world. Don't miss out on learning why being skills-based is the future of business success!"

This insightful episode with Gero Decker dives deep into how AI and quick adaptability are reshaping business landscapes. Learn about emerging trends, the benefits of swift technological integration, and strategies for maintaining a competitive edge. Discover why staying agile and informed is crucial for businesses seeking to navigate the challenges and opportunities presented by the digital revolution.

In this episode of Process Transformers, Lukas Egger engages with Samuel Hammond, a senior economist at the Foundation for American Innovation, to explore the significant implications of AI on business transformation and economic structures. They discuss the crucial differences between first-order and second-order effects of disruptive technologies, emphasizing how AI not only impacts immediate tasks but also reshapes entire industries and governance frameworks. Hear how AI is eliminating traditional agency barriers, enhancing productivity, and enabling new opportunites for value creation. This conversation is a must-listen for anyone invested in the future of technology and business, filled with actionable strategies to navigate the evolving economic landscape. Let’s dive right in!

Join us on "Process Transformers" as Dan Balcauski sheds light on the pillars of SaaS growth and the profound impact of pricing strategies. Explore how focusing beyond mere acquisition to include effective monetization and retention can fundamentally transform your business. Dan argues compellingly that success depends not just on what you charge but, importantly, on who and how you charge. This episode is a must-listen for anyone looking to deep dive into the mechanics of business growth. Let’s dive right in!