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Service Catalyst: Building Effective IT Organizations

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Episodes

Episode 38: Quote Management

9/25/2018
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Organizations that need to estimate the cost of services or goods to their clients need a good Quote Management capability. Although ServiceNow allows for chargeback, there is no built in quoting mechanism. But don't fret! Service Catalyst has built a solution to meet your needs. Learn more about it in this podcast episode!

Duration:00:10:44

Episode 37: App Access

9/25/2018
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Listen to Service Catalyst discuss our new solution to track application access across your environment in ServiceNow.

Duration:00:16:33

Episode 36: The ServiceNow Service Portal Compatibility Checker

10/4/2017
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Migrating from ServiceNow's old style CMS to Service Portal? You'll definitely want to listen to this episode!! Jennifer Griffin, Ben Ramseyer and Jay Martin discuss Jennifer's Service Portal compatibility checker which helps clients determine impact (from a compatibility standpoint) when migrating from the old ServiceNow CMS. It checks things like client scripts and UI policies [...]

Duration:00:11:28

Episode 35: ServiceNow’s Istanbul Release

1/26/2017
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Service Catalyst shares our experiences with upgrading to Istanbul. We highlight many cool features that you will immediately want to take advantage of in your organization.

Duration:00:16:56

Episode 34: Women in Tech

12/8/2016
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Some of the Women of Service Catalyst (and a couple of male back-up singers) provide a Baby Boomer and Millennial perspective on what it's been like to enter and continue to work in the world of Technology and IT. We discuss how things have changed, how they've not changed, and what's still left to do.

Duration:00:18:24

Episode 33: Twitter Integration and ServiceNow

9/26/2016
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Why on earth would you want to Tweet from ServiceNow (think Major Incidents, Outages, Alerts, the ability to communicate when your own network is unavailable)?? How might you integrate ServiceNow to not only publish tweets but to bring info from your Twitter feed into ServiceNow to correlate that data with activities happening in your environment [...]

Episode 32: Application Lifecycle Management

5/14/2016
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In this podcast we cover Application Lifecycle Management (ALM) from Ideation, Demand, capturing business and functional requirements through testing and beyond! PMs, BRMs, and App Dev teams.

Duration:00:14:15

Episode 31: Asset Management

5/6/2016
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The Service Catalyst team introduces Asset Management automation and discusses how best to get your assets out of spreadsheets and into a system to help better track and drive your business and finances.

Duration:00:26:43

Episode 30: Business Relationship Management

3/15/2016
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BRM and PPMOs everywhere rejoice! The BRM role may seem daunting at times, but the Service Catalyst team explains how to turn the Business Relationship framework into something actionable and manageable.

Duration:00:18:26

Episode 29: Service Side Up

2/17/2016
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The Service Catalyst team invites you to Save the Data! We’ll discuss how implementing a Service Data Management strategy -- continuously improved over time -- is the basis for a successful Service Management implementation within tools like ServiceNow. Service Owners now have a place to manage their services, applications and the surrounding meta data. Want [...]

Duration:00:19:28

Episode 28: Intake

1/28/2016
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The Service Catalyst team discusses the advantages of Intake Management, which allows incoming work to be identified and directed to the appropriate process such as Incident or Request Management. This allows for cleaner distribution of work and more accurate metrics.

Duration:00:17:56

Episode 27: Who We Are and What We Do

8/31/2015
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The CPP team discusses their progress over the past year and shares insights behind the motivation to provide ServiceNow implementation & development. This decision augments their already dynamic Service Management process transformation to its clients.

Duration:00:31:07

Episode 26: Build It and They Will Come?

5/18/2014
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It’s hard enough building an Enterprise Architecture (EA) framework and team for your business let alone trying to gather the necessary critical mass within an organization for adoption. The CPP team shares their EA experiences for how large and small companies are adopting EA, the challenges they face and the breakthroughs for excellence.

Duration:00:26:03

Episode 25: ITSM Projects

11/3/2013
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If you've ever wondered what other Companies are doing to improve the value of IT to the business, look no further. Episode 25 takes you on a journey of four (4) organizations that are taking it to the next level including a State Agency rolling out the Affordable Care Act, a Fortune 100 enterprise mobile [...]

Duration:00:24:08

Episode 24: Fluffernutter

4/21/2013
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In Episode 24, cut through the Cloud "Fluffernutter" with Jay and Val as they explore what companies should do when engaging providers. Whether you have or will be developing a private, public or hybrid Cloud approach for XaaS (SaaS, PaaS, IaaS, MaaS), don't get Fluffernutter'ed? What's "Fluffernutter" and how to best manage Cloud services (new [...]

Duration:00:21:15

Episode 23: I Want IT Fixed Now, DamnIT!

2/11/2013
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Has your end-user community come to expect immediate fulfillment of all there requests and issues? Do you often hear from them, "I want it fixed now, damnit!", but can't get the budgets to fund the demand? If so, you should listen to this. In episode 23, Val and Jay discuss Incident and Problem Management and [...]

Duration:00:17:47

Episode 22: Agile is as Agile does…

1/24/2013
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In episode 22, Jay asks, "does Agile mean you don't have to plan"? He and Val discuss Agile and how it relates to IT projects including ITSM projects.

Duration:00:12:02

Episode 11: Dealing with Ambiguous Management

10/30/2009
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Episode 11: Val and Jay discuss strategies for dealing with an IT Management team that does not, cannot or will not provide direction. This IT compliancecast will help keep your organization and projects moving forward, even if faced with ambiguous management.

Duration:00:21:53

Episode 10: Change Management in a Regulated Environment

9/29/2009
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An interview with Tracey Lampula of Vertex Pharmaceuticals. This episode was recorded right after Tracy and Val presented at the itSMF Fusion Show, September, 2009 in Dallas, TX. Discussion of how they implemented Vertex's Change Management process while under regulatory scrutiny.

Duration:00:19:17

Episode 9: Mass. Privacy Regulation Updated and How To Better Manage the Compliance Maze

8/26/2009
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The Massachusetts Personal Information Protection regulation has been updated, find out what has changed. Also, Val and Jay discuss the Universal Compliance Framework that helps organizations manage multiple compliance mandates.

Duration:00:21:12