No Vacancy Live!

For #NoVacancyNews, Anthony and I sat down with Stuart Greif, Chief Strategy & Innovation Officer at Forbes Travel Guide, to explore how tech is reshaping hospitality — and why human connection still wins. We talk about the risk of commoditizing service, the power of small gestures, and how technology should support — not replace — hospitality professionals. Stuart also shares how luxury brands are using AI to elevate personalization, and why ownership must reinvest in training if they want to protect long-term value. #guestexperience #hospitalityleadership 🎧 Key takeaways: • AI should free up time for deeper guest engagement — not replace it • Ownership must reinvest in training to protect brand equity • Hospitality is theater — and every touchpoint is part of the performance • Small gestures (like a tucked-in stuffed animal) create lasting emotional impact • Select service hotels can still deliver meaningful experiences • Forbes Travel Guide sees AI as a tool to elevate—not dilute—hospitality 💡 Special thanks to my friends at Actabl — the workforce and operations platform that turns data into action. Visit Actabl.com to learn how smarter tech can drive better decisions.

In this conversation from The Hospitality Show, Glenn Haussman chats with Alliants CEO Tristan Gadsby about how AI and smart technology are reshaping the hospitality experience. From Resorts World Las Vegas to properties across the globe, Alliants is helping hotels turn staff into "superhumans" by giving them the right tools to deliver seamless, personalized service. Discover how Apple Wallet room keys, guest messaging, and automation are simplifying the hotel stay and why "don't make me think" is the future of hospitality design. #AI #HospitalityTechnology #GuestExperience #Hotels #Alliants #NoVacancyNews

Not every financial story starts with a bull market — but that's exactly where Sarah Rogers, SVP of Corporate Finance for MGM Resorts International, found her footing. From Wall Street to the Las Vegas Strip, Sarah now helps steer one of the world's largest hospitality companies through billion-dollar deals, market shifts, and global expansion. In our conversation, Sarah opened up about: 💰 How MGM Resorts allocates capital to drive returns — from AI-powered efficiencies to building the Mayfair Supper Club. 🏦 Why the company bought back nearly half its market cap in just five years. 🌏 The financial strategy behind MGM's Osaka integrated resort, Japan's first and only IR. 📉 How today's volatile market still offers opportunity for operators who think long-term. 💡 And her advice to young professionals: get comfortable being uncomfortable — that's where real growth happens. Hospitality isn't just about rooms and restaurants — it's about vision, timing, and creating value that lasts. A huge thanks to Uniguest for making this series possible. Their Hotel Hub solution connects the guest journey to your messaging and branding. Please check them out at uniguest.com. This conversation is part of our ongoing series spotlighting the leaders shaping MGM Resorts International's future. #NoVacancyNews #MGMResorts #HospitalityLeadership #Finance #HotelInvestment

The hospitality construction pipeline is full of mixed signals. For #NoVacancyNews, I spoke with Bruce Ford of Lodging Econometrics to cut through the noise for clarity on hotel development drivers. We discussed the rise of conversion brands, slowdown in new construction starts, and why markets like Dallas and Phoenix are still growth giants. Bruce also shares why franchise companies are clamping down on PIPs — and what that means for owners. #hoteldevelopment #hospitalitystrategy 📊 Key takeaways: • The U.S. hotel pipeline is expanding — but mostly through conversions • Franchise companies are enforcing PIPs hard after years of COVID relief • Extended stay still dominates new construction, with 38% of pipeline rooms • Markets like Dallas, Phoenix, and Nashville are leading growth • New brands are targeting younger travelers and lifestyle niches • Renovation, recapitalization, and brand switching are driving investment 💡 Special thanks to my friends at Actabl — the workforce and operations platform that turns data into action. Visit Actabl.com to learn how smarter tech can drive better decisions.

The hospitality labor crisis isn’t new — but it’s evolving. For #NoVacancyNews, Glenn and Anthony Melchiorri spoke with Todd Davis of Chef Agency about what it really takes to recruit and retain culinary talent in today’s casino and resort environments. We dig into the post-COVID talent shift, the rise of remote market opportunities, and why empathy, speed, and reputation matter more than ever. If you’re still relying on post-and-pray hiring, you’re already behind. 🎧 Key takeaways: • Culinary management turnover is still hovering around 30–35% • Remote casino markets are thriving — but require targeted recruiting • Candidates want growth, respect, and real work-life balance • Speed and clarity in hiring are non-negotiable — bureaucracy kills deals • AI helps recruiters connect faster, but human nuance still drives success • Military-trained chefs and private chefs offer untapped potential • Portfolios, Instagram, and direct outreach help chefs get noticed 💡 Special thanks to my friends at Actabl — the workforce and operations platform that turns data into action. Visit Actabl.com to learn how smarter tech can drive better decisions.

On the floor at The Hospitality Show, Glenn connects with Nick Horgan of Amaze Insights for a conversation equal parts inspiration and laughter. From lessons in leadership and the power of data to the importance of working with purpose, Nick shares how to make the most of every opportunity—even when the waters get choppy. Presented by Actabl, the platform that gives hoteliers the power to profit. Learn more at Actabl.com .

Longtime friend and shadowy industry figure Chris Daly briefly emerges from his cicada like cocoon to bestow us with some laughs and wisdom during our happy hour salute to the weekend. Plus, Bruce Ford makes a suprise appearance while Producer Dave shares some legit news.

Just unveiled at #TheLodgingConference, Hilton’s Outset Collection is redefining what it means to be an independent hotel — giving “indie gems” a global stage to shine while staying true to their identity. In this interview, Glenn Haussman chat with Kevin Osterhaus of #Hilton to talk about how Outset empowers hotels that have soul — properties that fit their place, not a mold. Kevin shares how Hilton is bridging the gap between individuality and brand strength, with properties launching in Los Angeles, Moab, Chicago, and Upstate New York — and more than 60 active conversations in the works. 🎙️ Presented by #Actabl— giving you the power to profit through smarter insights and operational excellence. 👉 Learn more at Actabl.com #hotelindustry #hospitalitynews #boutiquehotels #OutsetCollection #HiltonHotels

Starting a new business is never easy — but after 39 years in the#hotelindustry, Greg A. Presley decided it was time to bet on himself. I caught up with Greg on the show floor during The Lodging Conference for #NoVacancyNews, where we talked about his leap of faith to launch Presley Hospitality, the power of relationships, and why getting “back to the basics” in #hotelmanagement might be exactly what the industry needs right now. Greg’s focus on smaller#hotelowners, personalized service, and good old-fashioned integrity is a refreshing reminder of what hospitality is all about. A big thank-you to my friends at Entegra — helping hotels stay profitable through smarter purchasing with the power of a GPO. Learn more at Entegra.com

I had the chance to interview keynote luncheon speaker Mitch Patel, President & CEO of Vision Hospitality Group, on stage during the Southern Lodging Summit this past August. Here's that keynote session for you. We covered a lot of ground — from the early days when Mitch cashed out his 401(k) to build his first hotel, to how he’s navigating today’s market with a laser focus on #operationalexcellence, smart development, and a culture built to last. Mitch talked about how passion drives everything he does, why hospitality is “the most beautiful business,” and what it takes to build a company that thrives through every market cycle. His insights on #leadership and staying resilient through uncertainty are ones every hotel owner and operator should hear. Big thanks to my friends at Actabl for supporting conversations like this and for helping hoteliers turn insight into action. Learn more about how they’re empowering teams with better data and tools at actabl.com.

Zack Gharib is running up success after success as President of Red Roof. We think that streak is about to end as he joins Glenn, Craig, Producer Dave and Doctor Producer Suzanne for some drinks and laughs to kick off the weekend.

Extended stay is dominating the hospitality pipeline, but not all brands are the same. For #NoVacancyNews, I spoke with Jennifer Kearney, CMO of StayAPT Suites, about how they’re redefining the category with a true apartment-style experience. During The Lodging Conference we discussed the psychology of space, the importance of privacy and independence, and why StayAPT’s purpose-built design is attracting both long-term and transient guests. This isn’t just about sleep — it’s about living your life on the road. #extendedstay #hospitalitydesign 🎧 Key takeaways: • StayAPT offers full suites with separate living, kitchen, and bedroom spaces • Guests enjoy full-size appliances, furnished kitchens, and real privacy • The brand blends apartment comfort with hotel flexibility • A secure interior courtyard adds lifestyle value to the property • Transient guests are increasingly drawn to the space and amenities • StayAPT rents by the night, week, or month — built for how people actually live 💡 Special thanks to my friends at Unifocus — technology that drives value. Visit Unifocus.com to see how smarter labor and operations tools can transform your bottom line.

Doing more with less — that’s the reality for every #hotel operator today. I spoke with Cam Schultz, CEO of Foodbuy, about how smarter #procurement strategies and better technology are helping hoteliers protect margins, manage supply chains, and keep kitchens running smoothly — even when staffing is tight. Cam shared how #Foodbuy is giving operators a clearer look at costs, helping teams cut waste and focus on what really matters: creating great guest experiences. If you’re trying to control expenses without cutting quality, this is a must-watch.

Great hospitality starts with confident employees. Without them, guest satisfaction—and the bottom line—suffers. That’s why I hosted a Hotel Business Hot Topics roundtable with: 👉 Eric Rubino – Chief Operating Officer/Principal, extreme hospitality 👉 James Carroll – CEO, Crestline Hotels & Resorts 👉 Jessica Lee – Global Officer, Talent Acquisition + Associate Development, Marriott International 👉 Melissa Burghardt – CEO, Axonify We explored how #technology, #training, and empowerment come together to build operational agility and deliver better guest experiences. Here’s what stood out: ✔️ Empowerment only works if leaders back employees’ decisions, not punish them for trying ✔️ Microlearning and daily reinforcement create lasting confidence on the front line ✔️ Hiring must focus on personalities and potential, not just experience ✔️ Tech should remove friction so associates can spend more time with guests ✔️ Purpose and variety matter to Gen Z and the generations coming next Hospitality thrives when associates feel trusted, supported, and inspired. Give people the tools, the training, and the freedom—and they’ll give guests unforgettable experiences. 🙏 Thanks to Axonify for making this conversation possible.

When the market gets wobbly, some run scared — others lean in. For #NoVacancyNews, I spoke with Doug Rigoni of West Coast Hospitality and Mark Hope of Coast Hotels at The Lodging Conference to explore how uncertainty is creating real opportunity across the West Coast and Canada. We talk about RevPAR trends, risk-taking mindsets, and why tertiary markets are struggling while primary cities still show promise. From Hawaii to Whitehorse, these operators are thinking differently — and that’s where the growth is. #hospitalitystrategy #hoteldevelopment 🎧 Key takeaways: • Doug sees uncertainty as a signal for opportunity — not retreat • West Coast RevPAR is down, but new deals are emerging in California, Oregon, and Hawaii • Coast Hotels spans from San Diego to Anchorage, with Canada in the middle • Canadian travelers stayed local in 2025, boosting domestic occupancy and rate • Growth in Canada is strongest in primary and secondary cities — tertiary markets are hurting • Coast is eyeing Whitehorse for expansion, proving small markets still matter 💡 Special thanks to my friends at Unifocus — technology that drives value. Visit Unifocus.com to see how smarter labor and operations tools can transform your bottom line.

What if your hotel stay felt like a backstage pass? In this episode of #NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Oscar Serrano of UMusic Hotels about how Universal Music Group is transforming hospitality into a full-blown entertainment ecosystem. From a 1945 theater at the heart of their Madrid flagship to genre-personalized guest experiences, this isn’t your typical luxury hotel. They explore how music drives design, revenue, and community — and why the room is just one part of the journey. 🌐 Explore benchmarking insights at HotelData.com from our sponsor Actabl 📌 What you’ll learn: • Why UMusic Madrid is a theater with a hotel — not the other way around • How music is embedded in every space, from rooftop to retail • Why open-door hospitality is key to local engagement and revenue • How UMusic is scaling globally — with or without hotel rooms • What Oscar learned from launching the first property — and what’s next 👍 Like, comment, and subscribe for more conversations that challenge the status quo in hospitality. #experientialtravel #hospitalityinnovation #music

Tough times don’t mean you stop having fun. That’s what Dina Belon, President of Staypineapple Hotels, reminded me for #NoVacancyNews during the The Lodging Conference. She’s navigating rising costs, labor challenges, and market uncertainty — but with her trademark optimism and energy intact. Here’s what I loved from our conversation: 👉 Don’t panic — stay focused. Hospitality is cyclical, and the goal is to adapt without losing your cool. 👉 Stay close to your guests. Dina’s team launched a hyper-personalization project that captures guest preferences and turns them into tailored experiences. 👉 Move fast. Her team can spin up a marketing campaign in 24 hours — because reacting in real time drives RevPAR and brand loyalty. 👉 Keep hospitality fun. If you’re not enjoying what you do, you’re in the wrong business. Staypineapple is proving that creativity and culture can be serious business tools — and that joy can be a strategy. 🙏 Thanks to Entegra, helping hotels tap into the power of GPOs to save money and boost profitability. Learn more at EntegraPS.com.

Management companies don’t always get top billing in deal conversations… but they should. At The Lodging Conference, I sat down with Mark Crisci, Principal & Chief Investment Officer at Azul Hospitality, to dig into the real role management companies play in transactions—especially in a slow market. Here’s what stood out: 👉 With deal flow down, management changes are often triggered by lender involvement rather than new owners. 👉 Azul approaches every potential takeover carefully. If the current operator’s performing well, they say so. If it’s broken, they explain exactly how they’ll fix it. 👉 Mark stressed the high stakes of inheriting someone else’s problem without a smart strategy. 👉 Selectivity matters more than ever—Azul aligns only with ownership groups that share their philosophy. 👉 And on a personal note, Mark opened up about the two scariest moments of his career: the death of a mentor and leading through early COVID. Both tested him. Both made him stronger. This conversation is a sharp reminder that operations drive performance, and choosing the right management partner can make or break a deal. 🙏 Thanks to our friends at Unifocus — technology that drives value and makes better workforce management possible. Learn more at Unifocus.com.

Saudi Arabia is building one of the most ambitious #hospitality and #tourism projects in the world—and Jerry Inzerillo is leading it. On No Vacancy Live, Anthony Melchiorri and I spoke with Jerry, CEO of the Diriyah Gate Development Authority, about the $64B master plan to transform the birthplace of the Kingdom into a cultural destination with 42 new hotels, 1,000 shops, and a fully walkable heritage city. Here’s what stood out: 👉 The project has already welcomed 4 million visitors since reopening the UNESCO site in 2019 👉 Tourism’s share of Saudi GDP grew from 3% to 5% in just a few years—with a goal of 10% by 2030 under Vision 2030 👉 50,000 workers are on-site daily, and 39% of the staff are women—part of a major workforce shift 👉 By 2030, Saudi Arabia will host the World Expo, and in 2034, the World Cup Jerry’s message was simple: “All are welcome. Come see for yourself.” This conversation was a masterclass in vision, authenticity, and communication—and a glimpse into how Saudi Arabia positions itself for the next century. 🙏 Thanks to our advertiser Actabl. Benchmark your performance this budget season at HotelData.com.