ServiceNow Podcasts

Abhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceNow's cloud cost management product addresses these challenges. He also highlights the integration of cloud cost management into company operations and the future developments of the product. Guest - Abhi Roy, Sr. Outbound Product Manager at ServiceNow Host - Steve Miller Episode Producer - Chris Price For more information head over to our documentation site. Subscribe today! Apple PodcastsGoogle PodcastsSpotifyStitcherTuneInRSSSee omnystudio.com/listener for privacy information.

Knowledge 24 is is our big ServiceNow event each year, and it includes our developer event CreatorCon which is specifically for devs, admins, architects – the practitioners of the platform – most of which I suspect are listeners to this podcast. To help you navigate CreatorCon, we've got all four developer advocates to share their combined wisdom to help you get the most out of the conference this year. Topics Links Advocate content Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

Join Sankhadeep Dhar and Andy Jordan as they take a look at enterprise Gen AI trends and look forward with Servicenow. From drafting release notes to helping developers create code more quickly and efficiently, ServiceNow is bringing to life the tools necessary take full advantage of Gen AI. Product Managers can even get succinct product feedback summarization without leaving the tools they use every day. Listen now to hear more about specific ServiceNow Gen AI features and how every persona can benefit. See omnystudio.com/listener for privacy information.

Join Sankhadeep Dhar and Andy Jordan as they recap our last podcast, and then dive into how ServiceNow is helping organizations execute their AI strategy. Analysts have stated that 2023 was the year of Gen AI experimentation. Now, 2024 is when companies are putting AI to production and everyone is looking beyond the hype. Clearly, technology and business leaders have a critical role to play here, so how can you become a first mover and ensure that you can execute your strategy and bring it to life? Join us now to find out how ServiceNow can help you execute for success. See omnystudio.com/listener for privacy information.

On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal to conversational style. She also highlights the value of AI as a tool to enhance efficiency and provide different perspectives. Katie also points out the importance of curiosity in technical organizations for seeking knowledge and gathering information. Guest - Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow Host - Bobby Brill, Senior Multimedia Producer For more information head over to our documentation site. Subscribe today! Apple PodcastsGoogle PodcastsSpotifyStitcherTuneInRSSSee omnystudio.com/listener for privacy information.

Join Sankhadeep Dhar and Andy Jordan as they discuss the current state of Gen AI in enterprises, and how they are adopting and/or responding to this technology. With Gen AI being such a disruptive and groundbreaking technology, wading through what is fact and what is fiction can often seem a tall task. Everyone knows that this technology will effect the work being done, but leaders should really be measured in creating the strategy behind the implementation. In order to not miss out on the most relevant use cases, thinking about the outcomes before putting Gen AI in place can be a critical step to success. Join us now to find out what our experts are hearing from industry leaders in this fast-changing landscape of Gen AI. See omnystudio.com/listener for privacy information.

As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos Topics Links Anoosha GarimellaAmit Kumar Highlights Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson in linguistics and how it is paramount in achieving the goal of making large language models more human-like and emotionally intelligent for customer interaction, and the application of linguistics in enhancing AI and LLMs at ServiceNow. The team also explores the role of emotion, empathy, friendliness, and trust in AI communication and interaction, highlighting the various challenges and strategies involved. The conversation provides insights into the evolving field of linguistics and its impact on AI technology. Guests - Roberto Bacci, Midam Kim, Ryan Dux Host - Bobby Brill For more information head over to our documentation site. Subscribe today! Apple PodcastsGoogle PodcastsSpotifyStitcherTuneInRSSSee omnystudio.com/listener for privacy information.

Join us as we chat with Mo Fagir and Robert Pastore about the investments ServiceNow is making into generative AI and how ServiceNow Impact can help customers get started on their GenAI journey. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com See omnystudio.com/listener for privacy information.

Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release. Topics Links Video: Full keynote Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

Join Fred Champlain and Andy Jordan as they hypothesize on what we will see happen to hybrid work in the years ahead. Measuring performance through OKRs and value measurement has become an important part of team success. A focus on value delivery is also the driver behind hybrid adoption – moving away from standard methods that make it easy to measure tactical execution metrics (and hard to measure anything else), in favor of adaptive approaches that better align with optimized ability to achieve business benefits. Listen now to find out what topics are top of mind for our experts as they look forward. See omnystudio.com/listener for privacy information.

In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectations, guide users on how to interact with AI, and elevate the human experience. Jessa also touches on the nuances of AI usability, the role of personas in UX research, and the significance of transparency in AI interactions. We have some great episodes coming in the next few weeks featuring more discussions on GenAI, UX, and Linguistics with guests including Di Le, Hayley Mortin, Katie Ott, Roberto Bacci, Midam Kim, Ryan Dux, Abhi Roy and more. Guest - Jessa Anderson - Manager, UX Research, AI Experience Research Department Episode host - Bobby Brill For more information head over to our documentation site. Subscribe today! Apple PodcastsGoogle PodcastsSpotifyStitcherTuneInRSSSee omnystudio.com/listener for privacy information.

Join Fred Champlain and Andy Jordan as we discuss the changing landscape of hybrid work, and what our experts are seeing across the industry. It’s no wonder that hybrid is becoming more popular. In the recently concluded ServiceNow World of Work survey, 51% of respondents said that they felt it was the most effective approach to work delivery, up from 46% the previous year. But there are still barriers to its adoption, largely around the inability of organizations to track and manage work in a hybrid fashion. Listen now to learn more about how teams are shifting in response to evolving environment. See omnystudio.com/listener for privacy information.

It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck. Topics Links Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concerns, public dialogue, and the transformative potential of AI in creative and bureaucratic processes. The conversation highlights the emerging roles and diverse skill sets that are gaining importance in the AI industry, along with the need for human oversight in AI decision-making. Guests - Di Le, Human Centered & Responsible AI Design Strategist Hayley Mortin, Sr. UX Researcher, AI/ML UX Research Host - Bobby Brill, Senior Multimedia Producer For more information head over to our documentation site. Subscribe today! Apple PodcastsGoogle PodcastsSpotifyStitcherTuneInRSSSee omnystudio.com/listener for privacy information.

Join Jim Tisch and Andy Jordan as we discuss Hybrid work, an approach to delivering work that combines elements of both traditional and agile methodologies. Today, aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery is critical. Adopting a hybrid project delivery model can often elevate organizational performance and agility. Listen now to learn more, and be sure to sign up for our upcoming webinar, "Elevate your digital strategy with ServiceNow SPM and hybrid project delivery," on Tuesday, March 26 from 8-9 AM PT, 11AM-12PM ET. You'll hear first-hand from industry leaders about their journeys in leveraging ServiceNow SPM to foster an environment of continuous improvement and strategic agility. We’ll also recap the results of our 2nd Annual World of Work Global Survey, which showed that high performers are more likely to focus on strategic planning and resource planning, with more than half (51%) of respondents believing hybrid is the most effective approach to delivering work. Register now! See omnystudio.com/listener for privacy information.

In this episode, we chat with Cesar Augusto Negri de Oliveira, a product owner at British Telecom, about how they've chosen to invest in training to RiseUp with ServiceNow. See omnystudio.com/listener for privacy information.

Join Madhuri Manikonda from the Digital Technologies and Rani Tzur to what is new in AIOps and how is Generative AI helping to improve resolution efforts. Hear about the new Now Assist for ITOM feature and how it can help you. See omnystudio.com/listener for privacy information.

In this latest podcast, we talk with Kelley Steven-Waiss, Chief Transformation Officer at ServiceNow on the launch of her latest book “Valley Girls: Lessons From Female Founders in the Silicon Valley and Beyond”. The book sheds light on the challenges faced by women founders, providing insights into their journeys, successes, and the path forward. Kelley's personal journey, coupled with the stories from her book, paints a vivid picture of the struggles and triumphs that female founders encounter in the tech industry. Underscored by International Women's Day 2024, this podcast will address the urgent need for greater inclusivity, diversity, and support for women in the workplace. See omnystudio.com/listener for privacy information.

Flow Designer is one of our most popular features for automating work on the Now Platform - and our Washington D.C. release brings some very nice updates. On this episode, we have one of the key people in charge of its success. Topics Links Jingfei Chen on LinkedIn Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.