Tourpreneur Tour Business Podcast

Peter McGovern, a seasoned entrepreneur with a passion for international education gives us his forward-thinking approach to building successful teams. From creating detailed scorecards for potential candidates to embracing diversity and fostering strong internal communication, Peter and Nikki explore the practical strategies and wisdom necessary for nurturing an international team and the critical role of company culture in achieving sustainable growth. Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

Mitch Bach talks with Brian Jewell, the Vice President and Executive Editor of Group Travel Leader, a media company representing tens of thousands of tour operators, travel agents, trip planners, many of whom have been in business for decades. Brian provides endless free resources for his community of small travel provider, and has learned countless lessons from decades in the industry. There's a whole community of small, outbound multi-day tour operators who have been in business since the years and decades after WWII, since the beginning of the explosive growth of mass tourism. Those operators are at the ends of their careers, and the companies they've built offer a huge opportunity for acquisition, and also have learned lessons about finding niche markets and solidifying their business through personal relationships. Group Travel LeaderBrian on LinkedIn Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

In this episode, Dan & Casey from Untethered Media join Chris to delve deep into the strategies that make your marketing click. From the subtle art of Facebook ads that work like modern-day flyers, to the critical role of a well-designed website, we're covering all the bases. We'll explore why it's not just about selling but building trust with potential customers and how the first impression your site makes can be the deal-breaker. Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

Mitch Bach talks with Corey William Schneider, founder of the New York Adventure Club, about his unique approach to building a tour business focused on delivering unique, special-access experiences to primarily a crowd of locals. From those experiences, which grew out of his personal desire to explore more of his home of New York City with other likeminded friends, he pivoted during Covid towards a wide variety of virtual tours. Today the Adventure Club still does both. Corey's story can help operators everywhere understand how to develop product lines aimed at locals, and ancillary high-profit revenues through virtual tours at scale. Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

Mitch Bach speaks with Jessica Off, founder of Guess Where Trips, an e-commerce company creating physical and digital surprise road trips for customers across Canada and the U.S. Jessica is a serial travel entrepreneur, including work at G Adventures. In this episode, she talks about what led her to start an e-commerce product-based travel business, after looking into tour operating and multi-day trips. This episode will give tour operators the inspiration to think about ancillary product revenue streams that can complement their in-person business, utilizing the same destination knowledge and supplier connections to offer experiences to a new customer base! Guess Where TripsEpisode show notes We talk about: Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

Mitch Bach speaks with Jessica Off, founder of Guess Where Trips, an e-commerce company creating physical and digital surprise road trips for customers across Canada and the U.S. Jessica is a serial travel entrepreneur, including work at G Adventures. In this episode, she talks about what led her to start an e-commerce product-based travel business, after looking into tour operating and multi-day trips. This episode will give tour operators the inspiration to think about ancillary product revenue streams that can complement their in-person business, utilizing the same destination knowledge and supplier connections to offer experiences to a new customer base! show notesTourpreneur.com's resourcesGuess Where Trips We talk about: Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

In this follow-up episode, our hosts Chris Torres, Mitch Bach, and Peter Syme delve into the increasing use of AI in the travel industry, emphasizing its impact on creating new products and services. They discuss the strategic challenges of AI adoption and the potential for customized experiences at scale, while also stressing the importance of maintaining a human touch in the digital age. The hosts raise concerns about the commercialization of the travel industry and the potential negative impacts on destinations, while also providing valuable insights on business acquisitions, the future of travel, and targeting niche market segments such as cruise ship passengers. Throughout the episode, they emphasize the value of creating unique and engaging experiences, and provide actionable advice for operators looking to enhance their businesses. Plus, they share information about free resources and coaching opportunities to help operators take their businesses to the next level. Tune in for practical advice, expert insights, and thought-provoking discussions on navigating the ever-evolving landscape of the travel industry. Overview 00:00 Pine discusses mass customization and AI opportunities. 05:43 Consider hotels for city stays to personalize experiences. 10:16 Embrace failure as part of creative process. 13:41 Marketing hidden gems creates its own challenges. 17:14 AI travel planner focuses on commercial experiences. 21:54 Consider demographics, repeat customers, marketing strategy questions. 24:45 Established business with cash flow & opportunities. 28:52 Old businesses face opportunity in rejuvenation and acquisition. 30:12 Boomers retiring and impacting business market. 34:59 Creating useful, unique content is key. 40:01 Personalized technology offers customized travel experiences. 43:35 Use technology to create emotional, surprising experiences. 47:26 Single operators may struggle to secure contracts. 49:53 Cruises cater to least adventurous travelers' needs. 54:17 Tailored marketing crucial for diverse cruise clientele. 56:03 "Category Pirates" book encourages unique business strategies. 58:48 Online audiences remain undervalued despite digital presence. Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

Welcome to the Tourpreneur Call-in Show, where tour operators and travel industry professionals bring their burning questions to the table. Today, in our call-in episode, join hosts Chris, Mitch, and Peter as they tackle key topics around AI, attracting cruise ship agents and marketing to cruise customers, as well as questions around purchasing an existing business. 05:43 Consider hotels for city stays to personalize experiences. 10:16 Embrace failure as part of creative process. 13:41 Marketing hidden gems creates its own challenges. 17:14 AI travel planner focuses on commercial experiences. 21:54 Consider demographics, repeat customers, marketing strategy questions. 24:45 Established business with cash flow & opportunities. 28:52 Old businesses face opportunity in rejuvenation and acquisition. 30:12 Boomers retiring and impacting business market. 34:59 Creating useful, unique content is key. 40:01 Personalised technology offers customized travel experiences. 43:35 Use technology to create emotional, surprising experiences. 47:26 Single operators may struggle to secure contracts. 49:53 Cruises cater to least adventurous travelers' needs. 54:17 Tailored marketing crucial for diverse cruise clientele. 56:03 "Category Pirates" book encourages unique business strategies. 58:48 Online audiences remain undervalued despite digital presence. Mentioned in this episode: Thank you to our sponsor, Google Google is graciously sponsoring Tourpreneur, keeping this podcast free for you. Please go and check out a course that we've developed with them, helping you understand the power for their 'Things to do' program to deliver more direct bookings for your tour & activity business. tourpreneur.com/google

In this episode of Tourpreneur, host Peter Syme welcomes special guest Marius Nigard to explore the exciting intersection of AI technology and the travel industry. Marius shares insights into the potential of AI-driven tools to personalise and enhance the travel experience, from providing self-guided audio tours to advising on optimal visiting times for popular attractions. As they delve into the economic and collaborative implications of utilising AI-generated content, they also emphasise the importance of storytelling and personalisation in engaging the 97% of travellers who prefer independent exploration. Join us as we uncover the opportunities and challenges brought about by AI technology in redefining the future of guided tours and travel experiences. 00:00 AI-driven destination guides revolutionize travel industry. 06:21 Understanding customer data for real-time personalization. 07:59 Moving from one-to-many to personal learning. 10:28 Encouraging independent travel experiences, providing digital guidance. 14:40 AI in travel industry needs high-quality data. 18:34 The future of AI and safeguarding information. 23:18 Reward content creators, create new market opportunities. 26:17 Building API as a tool for customization. 29:07 Tailored branding and technology shape tourism's future. 31:48 Highlighting the revenue potential of upselling tours. 34:17 META launching AI characters for millions daily. 39:38 Urgent buying decision in global industry. 42:20 Promoting diverse cultural experiences for tourists. 46:03 AI tour guides offer opportunities for growth. 47:40 Appreciation expressed multiple times for having me. Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

Chris Torres kicks things off by discussing the three paths for business owners: low road (staying small), middle road (scaling up to a moderate size), and high road (scaling up to a big company), emphasizing the importance of aligning these choices with personal and business goals. Mitch Bach joins in to emphasize the significance of personal fulfillment and passion in business, while Peter Syme shares valuable insights and advice on navigating potential industry disruptions in 2024. Throughout the episode, our hosts tackle questions from the community and provide expert advice on reaching customers, marketing strategies, scenario planning, and the debate around scaling up businesses. With a mix of humor, candid insights, and actionable tips, this episode will equip you with the knowledge and inspiration to take your tour business to the next level. So, grab your favorite beverage, settle in, and let's dive into the latest in the world of travel entrepreneurship. Overview 00:00 Marketing coaching call discusses 2024 trends and success. 06:43 Global unrest could disrupt travel in 2024. 09:53 Product experimentation is crucial for success. 11:23 Virtual travel trend set to grow further. 16:03 Testing tour logistics with friends and family. 20:04 Target female solo travelers, analyze audience data. 21:39 New operators often neglect marketing, leading to slow growth. 25:26 Build personal brand, market unique experiences effectively. 27:17 Linda seeks collaboration with international travel agents. 33:14 Building agent relationships through valuable information exchange. 34:42 Misunderstandings about agency's travel services, communication hurdles. 38:02 Create batch of content and publish strategically. 42:58 Transformational travel offers emotional fulfillment and change. 44:38 Appealing to slow travelers through storytelling and photos. 50:01 Small companies can lead to success and happiness. 51:39 Prefers small business for work-life balance. 54:51 As a business owner, learn to say no. 58:43 Tourpreneur.com offers business coaching and resources. Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

In today's episode, we have a special guest joining us - Jen Fein, the CEO and head of product at YouLi (https://go.youli.io/). We'll be discussing the fascinating journey of YouLi, a platform that generates personalised travel itineraries, and how it has been transforming the travel industry. Get ready for an insightful conversation as we explore the importance of email marketing, the rise of unique group travel experiences, and the challenges and rewards of being a female founder in the tech and travel space. So grab your headphones and get ready to be inspired by Jen's entrepreneurial journey on this episode of Tourpreneur. Key Facts and Insights from the Episode 04:19 Exception in corporate world leads to Japan; friends don't read details, different information needs. 07:11 Technology allows for personalized and dynamic content. 10:01 Partnerships, retreat training, memberships, Transformational Travel Council. 17:30 4-day music festival tour in Colombia. Unique experiences. 19:27 Event planning skill merges with technology trends. 23:57 Conversions up 30% in last 90 days. 27:19 Paid search may not lead to bookings. 29:32 Intimacy and trust in travel experiences. 33:22 Not travel tech, focused on unique experiences. 36:40 Build company that cares, survives, and grows. 42:18 Let go of unnecessary technology, automate business. 44:59 Quick digital transformation for partnered clients. Gradual migration. 47:09 Original founder became tech guy, found co-founders. 51:36 Empathy, flexibility, and values guided our decisions. 53:29 Intentional, patient, sustainable business growth is success. Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

Psychologist Dacher Keltner is a world-renowned expert in all things emotion. He teaches at UC Berkeley, and is latest book is Awe: The New Science of Everyday Wonder and How It Can Transform Your Life. Keltner speaks with Mitch about the role of emotions like awe in travel experiences, and what we as tour operators should be thinking about in order to craft these kinds of moments on tours, whether they're 3 hours or 10 days long. Some topics we cover: As always, you'll find much more at tourpreneur.com. Dacher's BioWhy do we feel awe?Facebook Community Running Order: [00:00:49] Emotionally influenced upbringing in cultural revolution. [00:06:05] They types of emotion [00:08:33] Describing moments of awe [00:10:55] Designing awe in our lives and work. [00:18:18] Designing awe, art, and slow travel. [00:20:32] What religion and spirituality understand about awe [00:26:13] Attuned experiences [00:28:16] Awe is about mystery and exploration. [00:34:54] Life's vulnerability and suffering bring growth and awe. [00:39:02] What can't be replaced by technology? [00:42:29] Finding awe in grief. Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

Prepare to get enlightened as we have an engaging chat with Catherine Warrilow, the former marketing powerhouse behind Days Out. Catherine brings her unique insights to the table, shedding light on the importance of authenticity in branding. We dive deep into the significance of aligning a brand with customer's needs, leveraging the power of storytelling, and the irreplaceable role of a well-knit team. (0:00:00) - Authenticity and Personal Branding in Brands Brand strategy, customer need, culture, stories, and customer knowledge are key to a successful brand. (0:11:37) - Tourism Success Through Personal Branding We discussed finding the right team, creating a personal brand, and the success story of Days Out No. (0:24:51) - Investing in Brand Development and Content Create unique content quickly and easily, use AI to enhance audio, make content feel candid and authentic to humanise brand. (0:31:05) - LinkedIn Content Ideas and Networking Opportunities Catherine Warrilow emphasises authentic content, team building, unique messaging, and social media strategies for successful branding. Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

Mitch Bach begins Tourpreneur's IMPACT series with an interview with Kat Brogan of Mercat Tours in Edinburgh, Scotland, whose mission is to "make meaningful connections" through the power of storytelling. The end of the interview encapsulates the point of this new series, so be sure to listen to the end. Our IMPACT podcasts are about how travel companies around the world answer the questions: what are you doing to make a meaningful impact in your business, community and the tourism industry? Kat is leading a company that takes this seriously. Here are just some of the topics and initiatives we cover: Learn more: Our Stories Our CityThe Mercat Deal Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

Mitch Bach sits down with Joe Martin to discuss corporate bookings. Joe pivoted his marketing agency to focus on getting tour operators more corporate bookings, to reduce your dependence on tourists. Tourist come and go, often only book you once, and are dependent on the changing global tourism markets. Producing private, corporate team building experiences can be a source of recurring, stable, profitable revenue for your business. This episode is jam-packed with helpful tips on website optimization, how to connect with and market to the corporate audience, and so much more. We learn why he thinks you should think of yourself as an "experience coordinator", and he shares the 1 website tweak to potentially increase your bookings up to 25%! Tourpreneur.comTour Leader & Guide EventLondon for a meetup on Oct 12Uplevel Tourism In this episode: [00:01:33] Joe talks about his path from self-taught web developer turned marketing expert. [00:04:19] Website optimization: Joe tested button options, "buy tickets" or "book now". "See dates" increased bookings by 25%. [00:09:59] Why you should shit to focusing on the corporate market. [00:13:52] High-converting websites resemble salespeople, not stores. They strategically present solutions rather than giving away too much information. [00:19:02] Finding a one-stop shop for selling. [00:22:20] Identify target corporate guests, focus on empathy. [00:25:00] Tagging, automation, and customization lead to powerful marketing. [00:32:30] Limiting tour company's capabilities, focus on current offerings. Create corporate tour page, then explore automation. Potential for additional products in the future. [00:36:05] Dial back on passive tours, be interactive. [00:38:44] Connection triangle: guide, group, place, interactivity. [00:41:34] The "Pitch Anything" book can help with messaging to your customers. Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

Martin shares insights into the VAT (Value Added Tax) system in Europe and how it affects UK tour operators, particularly since Brexit. We learn about Tom's (Tour Operators Margin Scheme) and its role in simplifying VAT calculations for businesses operating across European countries. However, with the UK's departure from the EU, outbound travel is now zero-rated, raising concerns about potential administrative challenges as different member states impose varying VAT registration requirements. Our guest also touches on the vital services his consultancy provides, including helping tour operators navigate regulatory complexities, obtain licenses, arrange financial security, and negotiate with banking and merchant providers. We'll explore the Tourpreneur Facebook community and the value of leveraging third-party partnerships for business growth. In addition, Martin stresses the importance of financial planning, working capital management, and developing flexible budgets. He reveals how his team assists clients with obtaining funding, creating financial models, and crafting terms and conditions tailored to their needs. We'll also delve into consumer protection legislation and the role of trade associations like Apter. So, if you're a tour operator or travel professional looking to stay ahead in the ever-changing regulatory landscape, then this is the episode for you. Get ready to gain valuable insights and practical strategies as we dive into the impact of the regulatory environment on tour operators with Martin Alcock. Overview 00:00 Tourism consultant, Martin Alcock, discussed his work with travel companies, helping them navigate regulations, finance, and strategy. He specializes in obtaining licenses and negotiating corporate changes. Martin also emphasizes the importance of financial security for operators and offers assistance with banking and merchant providers. 05:47 "Do you need it? Legal obligations." 10:29 Consumer protection legislation ensures compensation for consumers. Liability extends to health and safety concerns. Packages are defined by combining services. 14:10 Be aware of the risks; protect yourself. 18:52 Flexible insurance gives operators variable cost option. 22:08 Trust accounts essential due to insurance failures. 24:21 Third party scrutiny important for business success. 29:41 Temporary VAT exemption for UK outbound travel. 34:00 Startups need terms and conditions, lawyers help. 37:25 Legal responsibility for refunds when selling packages. 42:47 Regulatory space offers positive and negative scenarios. 45:51 Tour operator job complex; reach out for help. Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

In this episode we host a discussion with Daniel Alejandro Velásquez González, Founder and COO of Homefans—a sports experience marketplace—where travellers can book unique sports experiences anywhere in the world, hosted by fully-vetted local hosts. Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

Mitch talks with Catherine Prather of the National Tour Association (NTA) about their Travel Exchange conference, and how the buyer appointments, networking sessions, and other events can help grow your tour business. Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

This episode is a snippet of a Guest Coaching session, available for Tourpreneur Group Coaching members. Guest Coach Komal Darira (Women for World) will share how she built mostly female guide teams in Delhi, a city where being a tour guide is still not considered an ideal career for a woman. While her destination is specific, you'll walk away with some ideas on how, to build a truly diverse guide team, you might need to think outside of the box. https://www.linkedin.com/in/komal-darira-61816697/?originalSubdomain=in Sign up for business coaching here Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google

Conversation with Neil Witten on how tour operators can be highly profitable and be a force for good at the same time as having a very clear purpose. An engaging listen about how difficult and challenging doing business with a purpose is but one that when done correctly is highly rewarding. Join us for Tourpreneur Connect Seville, November 27-30, 2023 https://tourpreneur.com/connect/ For those interested, we recommend you check out Neil's book: https://amzn.eu/d/0TLas5o Mentioned in this episode: Sponsored by Google 'Things to do' Want more direct bookings and greater exposure on Google? Then go check out Tourpreneur's free course on using Google 'Things to do', a new program offering tour operators a chance to display their tours across new Google locations. Learn more here: tourpreneur.com/google