Catalyst Podcast

Clinton chats with Ash Howell and Dave Schell on how to involve design early on When should design be brought into the process? In this archived episode, we learn from NTT DATA’s own Dave Schell and Vectorform’s Ash Howell that it should be brought in as early as possible. They share tips on how to get the design conversation started early and why it will leave your customers happier. Links: Vectorform See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Gina, Natalie Kurz and Cathy LoDucato discuss the importance of digital development in the public sector All too often users come away from using a public sector website or app feeling frustrated and confused. In this archived episode, Gina is joined by Natalie Kurz and Cathy LoDuca to discuss the unique product challenges that are faced when working in the public sector. They also share ways to improve public sector systems and share websites/apps that they love. Links: US Website Design System US Digital Services 18F US General Services Administration USPS Informed Delivery Park NYC App US Social Security Administration Nixle App See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chris and Gina on looking at your business like a portfolio When it comes to personal finances bonds are generally low-risk and stable and stocks are high-risk, high-reward. Ideally you have a mix of both. Why not look at your business product portfolio in a similar way? This week Chris and Gina take a look at this analogy and talk about the importance of having some high-risk products that lead to transformational change and how to build your case around these products. Links: This Might Get Me Fired - Greg Larkin Zoning in on the win: Navigating real transformation with Geoffrey Moore See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chris and Clinton on how to focus more on less Some work days can feel like you’re stuck on a hamster wheel, you’re busy all day but then you realize that you haven’t moved an inch on any meaningful work. This week, Chris and Clinton help us get off the hamster wheel. Drawing on ideas from Cal Newport’s book Slow Productivity, they break down how you can slow down and focus on creating quality over quantity. Links: Slow Productivity Cal Newport See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Nate Berent-Spillson on reducing friction and improving momentum In tech, change is a constant. In this archived episode, Nate Berent-Spillson, the author of Frictionless Enterprise, chats with Clinton about how to embrace change in your enterprise. What if instead of fighting change, you could use change as a driving force to empower innovation? It’s time to embrace a frictionless enterprise! Links: Frictionless Enterprise See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Christina Merrill on why and how she developed CancerBuddy Being diagnosed with cancer or supporting a friend or family member through a cancer diagnosis can be a lonely thing. Luckily there is a new app that’s trying to change that. This week, Chris and Gina sit down with Christina Merrill, the President and CEO of the Bone Marrow and Cancer Foundation and the creator of the CancerBuddy app, to talk about why she wanted to develop this app. She shares why support systems can be so life changing for cancer patients and explains how a dating experience informed the way she developed the app. Links: CancerBuddy CancerBuddy - Apple Store CancerBuddy - Google Play Bone Marrow and Cancer Foundation See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chris and Gina on what payment model works best for users Back in the day people paid for cable packages and big bundled deals. Then many products moved to a free, ad-supported model. Now it seems the industry is leaning somewhere in the middle. This week Chris and Gina talk about the history of product payment models and discuss current trends in paying for software. Links: Monarch Credit Karma See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

NTT Data’s Dave and Chappell join Chris to debrief on an important question: is design dead? Bringing the slack discussion into the real world - NTT Data’s David and Chappell Ellison discuss the state of design with host Chris LoSacco. Sparked from the article “The big design freak-out” by Robert Fabricant, the three grapple with the state of design and what the next phase is. From design fighting for a seat at the table, leading the table, to now - a moment where automation feels like it threatens everything designers have fought for. Is this the moment to freak out or are we entering a new moment in the design landscape? Links: The big design freak-out: A generation of design leaders grapple with their future See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Loren Baxter from Felt on how to build maps for the browser Making maps is no easy feat, there’s large data sets and layers upon layers of spatial information. Luckily, Felt is simplifying the art of map making. This week, Loren Baxter, the Head of Design at Felt, joins Clinton to chat about developing a collaborative, web-based app that is democratizing map making. Loren breaks down how they built this tool for experts and beginners alike and shares examples of how people are using Felt for anything from environmental protection to real time disaster response. Links: Felt See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Author and entrepreneur John Winsor discusses the open talent landscape with Clinton. In this episode Clinton discusses the future of work with John Windsor, a renowned expert on open talent, author and entrepreneur. They explore how enterprises are adopting a blended workforce, integrating full-time employees with freelancers and third-party providers. John emphasizes the importance of leveraging global talent to drive innovation and solve complex problems. The episode covers the role of technology in enabling collaboration with external talent and the need for a growth mindset to overcome traditional barriers. For an even deeper dive, check out John's book, "Open Talent." Links: John’s website Open Talent: Leveraging the Global Workforce to Solve Your Biggest Challenges by John Winsor Topcoder "Abundance" by Peter Diamandis Open Assembly Mike Morris - Torc Catalyst Episode 398: The human cloud – Discover how to harness the open talent ecosystem See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Gina and Chris start with the premise that we are all salespeople, whether the word is in our title or not. If you’re delivering the product, you’re selling. If you’re asking your boss for a promotion, you’re selling. If you’re trying to persuade your kid to go to the museum - you’re selling! But in this episode Chris and Gina argue that what motivates the sale should come from a place of empathy, kindness, and desire to give rather than take. Chris touches on the stigma attached to the word ‘salesperson’ and Gina shares a recent example of when she was surprised, and crucially motivated, by an unexpected tactic. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Scott Campagna reviews the Apple Vision Pro In February 2024, Apple launched their new Apple Vision Pro (AVP), a wearable spatial headset that you operate with your eyes, hands and voice. This week Clinton is joined by tinkerer and Launch by NTT DATA’s Lead of Emerging and Immersive Technologies Scott Campagna to share his initial thoughts on the Apple Vision Pro. He reflects on some of the product's limitations - notably that it still looks pretty silly. Is the Apple Vision Pro just a fun gimmick or could it bring real value? Links: Apple Vision Pro See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Keith Buehlman on the parallels between the Superbowl and Enterprise business agility. On this episode Clinton is joined by Keith Buehlman, Chief Digital & Strategy Officer at NTT Data to discuss what lessons can be learned from the NFL’s global expansion when it comes to enterprise business agility. From scaling product delivery and value networks to enhancing customer experiences, Keith and Clinton break down what an organization can take away from the NFL. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jonathan Gibson on building a great customer experience at the IndyCar races The Indy 500 is the largest single day sporting event in the world, amassing 300 000 spectators. This week on Catalyst, Chris and Gina are joined by Penske’s Executive Vice President of Marketing and Business Development, Jonathan Gibson, to discuss how to create an intimate customer experience for hundreds of thousands of people. Jonathan breaks down all the customer touch points they’ve invested in and shares how technology can help thousands of visitors enjoy IndyCar race day. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Clemens Conrad has been jet setting to learn all about what's new and upcoming in tech. Listen into his conversation with Clinton to get a peek behind the curtain. Back with Clinton on this week’s Catalyst episode is Clemens Conrad, Launch by NTT Data’s Practice Lead for the Future of Mobility. You may remember Clemens from our November episode The Evolution of EV’s! He returns to share all about new tech he witnessed from CES 2024 and the Japan Mobility Show 2023. From new sights to see in Las Vegas to using autonomous vehicles for mining, these shows were packed with new innovations that may just change the world. Links: CES Japan Mobility Show The Sphere The Alpha-able LG Car LG’s Bon Voyage camper Lillium Jet Figure x BMW Collaboration Applied EV The Evolution of EV’s See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Back with Clinton on this week’s Catalyst episode is VP of Engineering and, now, author Nate Berent-Spillson. Nate’s book, Frictionless Enterprise, was released November 2023 and he is here to chat about the aftermath. What are people saying, what was unexpected, and where can you find a copy of the book! Tune in for more tidbits of knowledge about creating a Frictionless enterprise and what it’s like to write and release your first book. Links: Frictionless Enterprise Nate’s LinkedIn See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

A viral video of Jeff Bezos talking about hunches sparks a conversation between Gina and Chris in this week’s episode. Bezos shared how he listened to his gut over the data presented, with positive results. Gina and Chris respond by discussing the principle of being data-informed rather than data-driven, and when to challenge the evidence and instead trust your instinct. They share wisdom on how KPIs can become problematic, and how every phase of product development and customer experience requires a unique blend of objective and subjective decision-making. Links: The LinkedIn viral video of Bezos Goodhart’s Law See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

NTT DATA has a new President! Tammy Soares has decades of experience in digital transformation and design-led thinking. This week on Catalyst Tammy joins Clinton to discuss her new position at Launch by NTT DATA. They discuss why she’s excited to join the Launch team. She shares some leadership lessons and explains how technology can transform industry, business and lives. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chris and Gina dive into the ethics of AI with Northeast General Manager of Launch by NTT Data and professor Lisa Woodley. The boom of AI over the last year has brought up questions new, and old, about the ethics of the technology we use on a daily basis. From “is it okay that the person on the phone doesn’t know they are talking to a bot?” to “how do we ethically use journalistic data?” There is so much unknown about the way this impacts our lives and society. Lisa Woodley, General Manager of Launch by NTT Data and professor of UX Design, joins hosts Chris and Gina to dissect these questions and more. She dives into what the role of the designer is in AI systems, and gives insight into how the next generation of designers approach technology ethics. Links: Unmasking AI by Joy Buolamwini Lisa’s LinkedIn See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

PrizePicks’ Brian Huss joins Clinton to talk about the intersection of fantasy sports, community, and technology. For so many of us, sport isn’t just about wins or losses, it’s about the experience. This week, Brian Huss, VP of Innovation at PrizePicks shares how his team is pushing the boundaries of fantasy sports, to bring together fans with highly engaging digital experiences. Brian and Clinton discuss building community alongside great products, informed by prototypes and consistent feedback. Plus, Brian gives us the origin story of Community Plays where multiple members can join forces and root for the win together. Links: PrizePicks See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.