The Better Together: Customer Conversations Podcast

Hear about their journey to rapidly disrupt home-based eldercare by removing the heavy lifting between service providers, customers, and the government. Tamara McCleary, CEO of Thulium, sat down with Laura Westhorpe, General Manager at HomeMade, and Selim Ahmed, Managing Director at Bourne Digital, part of Accenture, to discuss how HomeMade built a better solution for qualifying citizens who want to stay in their home instead of a care facility.

Hear about their journey to innovate across the business, internally and externally, to create a seamless end-to-end solution that can forecast and flex to avoid disruptions. Tamara McCleary, CEO of Thulium, sat down with Blue Diamond Growers’, Steven Birgfeld, VP of Information Technology and Services, to discuss the global and business reasons that necessitated change for the world’s largest almond business so they could better serve the co-op and the customers.

Hear how EY made it their mission to rapidly build a mobile app that helps connect countless Ukrainians arriving in Poland with the resources they need to survive. Tamara McCleary, CEO of Thulium, talks with EY guests Axel Janz, Global Head of SAP Products and Innovations; Anne Sawyer Shields, Supporting next generation and Accelerating Environmental Sustainability leader Global Corporate Responsibility; and Oktavian Wagner, Head of CT Innovation, Technology, and Architecture who offer insights into the mission-driven development process in a time of war.

Bank Degroof Petercam shares how they're caring for their employees by alleviating commuting-associated stress and incentivizing sustainable transportation alternatives while also streamlining HR processes. Timo Elliott, VP and global innovation evangelist at SAP, talks with guests from Bank Degroof Petercam, Guy Spitaels, Head of HR Service Center, Payroll & Systems and Kira Zouboff, HR Business Analyst, as well as Bert Van Bree, Solution Architect, Flexso Digital focused on employee commutes to bring them back to the office, increase satisfaction, and to win the war for talent, all with an eye on sustainability.

Hear how NHL Venue Metrics is helping to reduce the league’s environmental impact. The platform leverages SAP technology to protect the places where we live, work, and play. Guest host Ragunath Ramanathan, Chief Revenue Officer, SAP BTP, talks with Omar Mitchell, Vice President of Sustainable Infrastructure and Growth Initiatives at the NHL, to discuss why the NHL is dedicated to environmental stewardship. With the help of NHL Venue Metrics, they can measure and analyze the carbon footprint generated by all their Clubs and arenas across various areas, including energy and water use, waste, and recycling. Those insights inform decisions which will help protect the environment, and therefore the game, for future generations.

Hear how Watco created a cloud-centric financial solution that scales as the company grows and contributes to its sophisticated supply chain services. Tamara McCleary, CEO of Thulium, talks with our guests from Watco, Andy Nielsen, Senior VP of Finance and Accounting, and Corey Corrick, VP of Applications. This episode covers the state of transportation services and how Watco is transforming its business with enhanced analytics and planning for the short- and long-term so that the company can go the distance.

Hear how Stripe is disrupting the traditional financial services industry through digital innovation and seamless integration Tamara McCleary, CEO of Thulium, talks with our guests from Stripe, Ralph Ramos, Partner Solutions Engineer, and Adi Cosma, Integration Engineer, about the digitalization of financial services and what that means to millions of Stripe customers and economies worldwide.

Learn how Petrobras is creating a safer working environment while providing energy that drives prosperity in an ethical, safe, and competitive way. Tamara McCleary, CEO of Thulium, talks with Marcio Magalhaes, IT structuring projects general manager at Petrobras, about how a human-centered app will continue to further the company's safety and environmental goals.

Hear how the 49ers create next-level fan services by optimizing game-day data across concessions, retail, entry gates, parking, and more. Tamara McCleary, CEO of Thulium, talks with Noele Crooks, director of business intelligence and CRM for the San Francisco 49ers, to discuss how technology is making a real-time difference for the 49er faithful.

Hear how KWS digital transformation is improving the global sugar beet crop. Their robust analytics are helping fuel people, livestock, and vehicles worldwide. Tamara McCleary, CEO of Thulium, talks with guests from KWS SAAT SE & Co. KGaA, Thomas Günther, expert hub lead, SAP basics and Dr. Priyanka Parvathi, market analyst – business development, business unit sugarbeet, to discuss how KWS optimized data management is helping the supply chain.

Learn how PwC combines its risk assessment expertise with customer data to provide deep insights that help organizations assess their climate change risks and opportunities. Tamara McCleary, Thulium CEO, talks with Gunther Dütsch, partner, PwC Germany, and David Jensen, digital transformation coordinator, UN Environment Programme, to discuss why data and digital technologies are essential for organizations navigating climate change.

Team Liquid transforms the perception of data analysis by using it to train players and plan strategies for competitions where ultra-elite gamers vie for titles and millions in prize money. Tamara McCleary, CEO of Thulium, meets with Mike Milanov, chief business development officer of Team Liquid, to discuss the thriving world of esports and how advanced analytical insights are changing the landscape.

Taronga Conservation Society Australia shares its digital innovation journey and Stax Staff experience app, essential to executing its vision and strategic goals across the entire organization. Timo Elliott, VP and global innovation evangelist at SAP, talks with Mark Kemp, project manager, IT team, Taronga Conservation Society Australia, and David Jensen, coordinator digital transformation, UN Environment Programme, to explore the invaluable and inevitable intersection of conservation, sustainability, and digital innovation.

Learn how Centrica is helping customers achieve net-zero emissions by 2050 with microgeneration as well as achieving its own net-zero emissions goals by 2045. Timo Elliott, VP and global innovation evangelist at SAP, talks with Serdar Simsekler, head of SAP technology (strategy and architecture), Centrica, as well as Helen Mallett, head of digital enterprise service delivery, UK/I Home, British Gas, about the energy landscape.

Learn how a digital control tower serves Schnellecke customers and employees alike by monitoring logistics processes for a new level of customer service. Tamara McCleary, CEO of Thulium, and Karsten Keil, member of the management board (VP group IT & digitalization), Schnellecke Logistics, discuss Schnellecke’s innovation journey.

Explore how fast, friendly apps drive Royal Greenland’s digital transformation. The fishing company is not only creating rapid value for its fishers and strengthening regulatory relationships, but also supporting social, environmental, and financial sustainability. Tamara McCleary, CEO of Thulium, and Lars Bo Hassinggaard Jensen, corporate IT manager for Royal Greenland, discuss the win-win-win situation that comes from realizing that business value is more than the product ‒ it’s also the process fueled by purpose.

The SAP industry cloud energyOS solution, eOS, helps utility providers create dynamic products & services so their mass-market residential and SME enterprise customers can more easily transition to clean and decentralized energy while gaining more financial efficiency. Timo Elliott, VP and global innovation evangelist at SAP, and Stephen Kubicki, the CEO of energyOS, discuss the evolution of the traditional energy utilities landscape as well as the opportunities that exist in clean, decentralized energy, and how eOS is leading the transition.

The spectator experience defines a large part of any sporting event’s success. Join us to hear how the San Jose Sharks turned to their data to keep fans entertained and engaged, by meeting their needs, end-to-end. Timo Elliott, VP and global innovation evangelist at SAP, and Neda Tabatabaie, VP, business analytics & technology at San Jose Sharks, discuss why it’s essential to make customer data a priority. Neda shares how their data-driven strategy has improved the marketing and fan experiences.

Find out what happened when Heidelberg University Hospital rapidly built a digital solution to provide its healthcare heroes with real-time data to manage equipment and facilities across 18 hospitals, in an effort to save lives and protect the community. Tamara McCleary, CEO of Thulium, Prof. Dr. Norbert Frey, medical director of the department of cardiology, angiology, and pneumology at Heidelberg University Hospital, and Michael Byczkowski, global VP and head of healthcare industry at SAP, discuss how technology is driving medical data management and healthcare logistics.

Hear how Black Horse One built a suite of applications, including Spectator Judging® and eDressage™, that are merging technology with tradition to modernize and streamline processes that enhance the experiences for athletes and spectators alike. Tamara McCleary, CEO of Thulium, meets with Daniel Göhlen, CEO of Black Horse One, and Craig O’Shannessy, director of Brain Game Tennis, to discuss how technology and digital transformation improves the sporting experience for athletes and audiences.