Grow Your Clinic

Unlock the transformative power of vulnerability within your clinic's team culture with Michael Rizk's expert insights on our latest podcast episode. Our in-depth conversation will equip you with the tools to foster an environment of trust, where team members can be their authentic selves. Discover how this authenticity leads to stronger connections, a supportive atmosphere, and ultimately, a high-performing culture. Dive into the delicate art of feedback and accountability with us, as we reveal strategies to deliver constructive criticism that builds rather than breaks. Learn from Michael's anecdotes and our discussion on language in the workplace, which underscores the profound impact that shared vocabulary has on the perception of success and progress. We shed light on the importance of feedback loops and follow-ups, ensuring that every team member thrives on clear, empathetic communication. We examine how defining core success and progress terms can create a culture steeped in clarity and shared understanding. Michael offers a fresh perspective on tracking and reporting progress, resonating with each team member's viewpoint to elevate your clinic's success and team dynamics. Tune in to gain invaluable resources for growing your clinic sustainably and continue your journey towards clinic mastery. If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

Stepping into the clinic ownership arena is no walk in the park, and we're pulling back the curtain to reveal the unvarnished truth. Alongside Jack, we've dedicated this episode to guiding you through the ownership odyssey, tackling topics from time management to the entrepreneurial mindset needed to flourish. If you've been pondering whether to leap into healthcare business ownership, we guarantee insights that'll arm you with the knowledge to make an informed decision. Embarking on the journey of clinic ownership is an adventure that demands more than clinical expertise; it requires a complete overhaul of your outlook on business and life. This episode peels back the layers of the mental shifts that new clinic owners must undergo, drawing from our own experiences and the wisdom of our Elevate program. We dissect the 'build it and they will come' fallacy, highlight the necessity of networking, and stress the importance of financial acumen. We also share our strategies for prioritizing and investing time and resources in ways that not only advance your practice but also ensure its sustainability. Finally, we don't just stop at the challenges; we also equip you with the tools for success. We discuss the art of leveraging every moment for business growth, the role of AI in optimizing operations, and the significance of smart financial investments. As we wrap up, we invite you to become an active part of our community by leaving a review and continuing your growth journey with us. Every clinic owner's path is unique, but with the right guidance and community support, it can lead to a thriving destination. If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

In this episode of the Grow Your Clinic Podcast, Michael shares his insights on running a clinic remotely and reducing operational reliance on clinic owners. He discusses the importance of thinking differently, facing challenges, and embracing imperfections. Michael's experience in supporting startup clinics offers practical advice on sustainable clinic growth. Tune in to learn how to think differently and challenge the norm in business and clinic management. Timestamps 00:37 | Michael's Bio 02:00 | How "The Four-hour Workweek" Inspired Running A Clinic Remotely 05:00 | Transitioning To Remote Leadership 07:50 | Emotional Vs Physical Presence In Leadership 10:15 | Impact Of Focus Sheets For Efficient Mentoring Sessions 12:50 | Practical Tips For Remote Management And Team Meetings 15:50 | The Mechanics Of Co-consulting (Peer-to-peer Feedback) 18:36 | Common Mistakes In Clinician-to-clinic Owner Transition 24:50 | Creating Trust And Vulnerability In A Team 28:30 | Productivity Hacks And Finding Flow As A Clinic Owner 35:20 | Transforming Client Experience 38:30 | Mastery And Continuous Improvement 45:00 | Always Bring It Back To Your 'Blue Sky' Vision Quotes - "What does your team need and what does your business need? And the answer to those questions is independent of location, right?" - "We found that method of co-consulting as a really beautiful way to transfer trust [for clients]." - "If everyone's happy and laughing and smiling, we might have a mental picture that that's good culture, but potentially there's no hard conversations and feedback and actually us getting better as a unit." - "One hour of inspired work is worth more than six hours of uninspired work" - "Find what works for you and be open that it's always evolving and you're always getting better at doing it." - "I wanted to spend three months [remotely working] in Bali a year, [so] that challenged me [to ask] what does my team need to thrive?" - "You've already set and achieved goals that you said would make you happy." If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

In this episode, Tinashe shares her personal experience of imposter syndrome and struggling financially. We discuss the importance of seeking advice and support, which ultimately leads to a positive change in life and business. Tinashe reflects on her clinic transformation and how knowing her numbers was the catalyst. Tune in to hear this inspiring story of overcoming imposter syndrome and success from knowing your worth. Quotes Timestamps Connect with Tinashe https://www.dunehealthandwellbeing.com/homehttps://www.instagram.com/dunehealthandwellbeinghttps://www.linkedin.com/company/dune-health-and-wellbeing/If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

In this episode, clinical psychologist Sarah Morris discusses the increase in awareness and effectiveness of treatments for people with ADHD. We explore the challenges of sustaining attention and structuring one's day. The importance of recognising ADHD as a difference rather than a brokenness, and the power of having mentors in life. Tune in to gain valuable insights on managing work and life with ADHD. Quotes Timestamps Connect with Sarah https://www.solidrockpsychology.com.au/https://www.instagram.com/solidrockpsychology/https://www.linkedin.com/company/solid-rock-psychology/ - - - - - If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

In this episode, Ben speaks with Shawn Goldberg, director and clinical psychologist at Mind Up Psychology. They discuss burnout and how it affects practitioners in the healthcare industry. The importance of Employee Assistance Programs (EAP) and how clinic owners can support their team members to prevent burnout. The conversation also touches on imposter syndrome and its connection to burnout. Tune in to gain valuable insights on managing and preventing burnout in the workplace. Quotes Timestamps Connect with Shawn - - - - - If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

In this episode, Ben speaks with Scott Marcaccio, the CEO and co-founder of Myodetox. They delve into the topic of building a reputable brand and maintaining a distinct culture while scaling a team. Scott shares insights on attracting A-grade talent, replicating culture in different locations, and the importance of self-awareness and emotional intelligence in leadership. They also discuss the role of journaling and reflection in personal development and decision-making. Tune in to gain valuable insights on building a strong brand and team culture in the healthcare industry. Quotes Timestamps 00:00 Intro 00:53 Scott's Bio 01:39 Culture evolution, intentional design and creating raving fans 07:21 Culture is key to growth 10:21 Integrating new team members 13:12 Scaling and hiring strategies 14:11 Self-awareness is key to effective leadership 16:59 Journaling for better decision-making 21:09 Measuring job performance 26:23 Ensuring long-term client retention 28:37 Shift in mindset towards proactive care 33:09 Importance of role-play in training 38:01 Focus on local community impact 42:29 Continuous improvement is essential for success Connect Myodetox websiteScott's LinkedInIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

In this episode, we sit down with Daniel Gibbs, the co-founder of Clinic Mastery. Dan shares his expertise in creating scalable business systems and his journey from clinician to business owner. He also delves into the challenges of transitioning and supporting team members through this process, while maintaining strong relationships with clients. The episode covers a six-step process for successfully and sustainably coming off the tools, emphasizing the importance of individualized growth and reducing reliance on specific team members. Quotes Timestamps 00:00 Intro 00:30 Daniel’s Bio 02:26 Transitioning from clinician to business owner 10:36 Emotional journey coming off the tools/no longer seeing clients 12:47 The “transfer of trust” 15:20 Financial certainty and reducing clinical reliance 19:50 Six steps to coming off the tools 21:15 Your new job description as a business owner 24:16 Picking the date and preparing the diary 29:40 Preparing your team 36:05 Preparing your clients 44:44 Remain present in the business and to your team 50:17 Learn more about coming off the tools Connect InstagramFacebookLinkedInIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback! If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

This week on the podcast, Ben speaks with Joey Coleman, an expert in customer and employee retention. Joey shares his methodology for improving customer and employee retention in the first 100 days, as outlined in his book "Never Lose a Customer Again." He also discusses his newest book, "Never Lose an Employee Again," which focuses on reducing turnover and increasing employee engagement. Joey covers the eight phases of the new team member journey, from recruitment to becoming an advocate for the clinic. Tune in to learn how to create remarkable experiences for your team members and build a loyal customer base. Quotes Timestamps 00:00 Intro 00:30 Joey's Bio 01:56 "Never Lose An Employee Again" book 06:30 The first 100 days for new team members 08:40 Joey's 8 Phases for an employee's journey 09:55 1. Assess 10:48 2. Accept 11:07 3. Affirm 12:20 4. Activate 13:00 5. Acclimate 13:45 6. Accomplish 14:32 7. Adopt 14:56 8. Advocate 16:55 Interviews: Giving applicants questions ahead of time 20:29 Interviews: Asking off-the-cuff questions 23:34 Difference between a "Coworker" and a "Colleague" 26:20 Relationships at work 28:00 Creating culture in remote workspaces 32:08 Unique ideas for employee benefits and rewards 36:47 Mentor programs for team members 42:20 What phase should I start with? 44:00 Highly impactful action to take today (plus script) 47:30 What does mastery mean to you? Connect "Never Lose An Employee Again" bookJoey's LinkedInJoey's WebsiteIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

In this episode, Ben Lynch discusses the importance of delegating with confidence in order to reduce reliance on oneself and others, emphasizing on efficiency, avoiding abdication and micromanagement. Ben also talks about a simple method for successful delegation and highlights the significance of a strong performance culture in high-performing clinics. Quotes Timestamps 00:00 Intro 01:12 Delegating without micromanaging 02:40 Reporting as an accountability measure 03:52 Revenue report template 06:53 Outstanding accounts template 08:30 Practitioner utilisation/productivity template 09:38 New client report template 10:16 Client excellence report template 10:36 Portfolio (vanity and sanity) templates 12:24 When and how to use these reports Connect InstagramFacebookLinkedIn If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback! If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

This week, Peter Flynn, a Partner at Clinic Mastery, joins us on the podcast to talk about his journey of starting a physiotherapy clinic and scaling it to multiple locations. Pete shares the challenges he faced as a first time clinic owner, as well as the lessons he learned along the way. You’ll gain insights into the realities of starting your own clinic, managing a clinic business, and the importance of finding your genius. Quotes Timestamps 00:00 Intro 01:26 Starting a clinic is challenging 07:18 Leveraging community connections to grow client-base 09:46 Life as a new practitioner 13:08 Time blocking for productivity 16:12 Reflecting on your strengths and weaknesses 18:25 Dividing tasks when there's more than one business partner 19:45 Breakthrough moment - Importance of mentorship and optimism 25:20 Exiting business ownership 28:30 Making a meaningful impact 30:55 Key principles for showing up in business 33:25 Remember your why Connect Pete’s LinkedInPete on YouTube (Clinic Mastery channel) If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback! If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

In this episode, we discuss the importance of delegations of authority in reducing reliance on the clinic owner and improving decision-making processes. Ben talks about how delegation of authority allows for clear identification of who can make specific decisions within the clinic. By documenting the responsibilities and authority of each role, the clinic owner can create a more structured and purposeful decision-making process, which helps to reduce overwhelm and ensures that important decisions are made within established parameters. It also emphasizes the need for accountability and reporting back to the clinic owner or relevant stakeholders. Quotes Timestamps Connect InstagramFacebookLinkedInYouTube If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. We appreciate your support and feedback! About the host Ben realised after a number of years practicing Podiatry that he was in fact more interested in the person at the end of the foot than the foot itself. Ben's passion for understanding what makes people enjoy a better quality of life is what drives him to be creative and systematic about communication and connection with clients as part of their experience. If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

This week on the podcast, we dive into the magic of creating memorable experiences with Illusionist and Speaker, Josh Norbido. Throughout the episode, Josh shares invaluable insights on how to craft extraordinary moments with the people you work with, whether they are your team members or clients. He also talks about the impact of leaving a good impression and how these experiences affect the way people see your brand. Josh also gives some practical tips for improving client experiences and talks about communication principles that can be applied both in magic shows and in business. QUOTES “People buy into you before they buy from your experiences and products.” “The best clients you can have are the ones who have already paid you before.” SHOW NOTES MENTIONS The Halo EffectThe Little Red Book of Selling by Jeffrey Gitomer (book)Steve Cohen, Chamber MagicCONNECT LinkedInWebsiteLinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback! If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

In this episode, Mike Blackwell shares how he was able to find a bigger purpose after going through a difficult time in his life, and how he was able to navigate this period of grief while managing a growing clinic. He also gives some tips about how clinic owners can transition smoothly from a clinical consulting role to a leadership role, how to attract experienced team members to your clinic, and some principles that he practices for creating a great clinic experience. SHOW NOTES MENTIONS Radical Candor CONNECT LinkedIn LinkedIn Email If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback! If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

In this episode, we sit down with Yves Silviera, Practice Principal, and Owner of YS Physiotherapy, as he shares his journey of growing his clinic from humble beginnings in his parents’ granny flat to a thriving standalone location. We delve into how Yves works with student interns in their clinic and how he created an internship model that prepares them for a successful career. Yves also reveals the importance of having a mentor and how it helped him scale his business. Lastly, we discuss how Yves nurtures and retains team members to maintain a cohesive and successful clinic culture. SHOW NOTES MENTIONS Culture is Everything CONNECT LinkedInLinkedInInstagram If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback! If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

In this podcast episode, Marion Giddy shares her experience of creating a leadership team in their clinic who can support their growth and create an impact on the local community. We also explore coaching, mentoring, and the skillset Marion has developed as a leader to help grow her team. We also discuss the challenges and opportunities of starting a family while running a growing business, integral theory in leadership, and working alongside a spouse. QUOTES “Leadership coaching is relevant to everyone on the team because we’re all leading something.” “One of the key premises in integral theory is that every perspective is true and partial.” SHOW NOTES MENTIONS The Cooee CollaborativeCONNECT Ben’s LinkedInMarion’s LinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback! If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

This week on the podcast, we are joined by Tessa Kennelly, Head of People Operations at Beyond. In this episode, we talk about the challenges and lessons Tessa learned during the COVID pandemic, tips for recruiting, attracting and retaining great team members, and how to encourage your team to practice clinic values. Tessa also shares her tips on how to overcome procrastination and dealing with the big jumps in your career. Join us for this insightful discussion! QUOTES “We acknowledge right from the start that anything anyone's doing in the clinic, regardless of what role or what title they have, we're all working together for the same goal.” SHOW NOTES CONNECT Ben’s LinkedInTessa’s LinkedIn If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback! If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

In this episode, we have an inspiring interview with Melissa Juzva, Director of Solution Psychology. She shares her experience and insights on how to help the next generation of therapists grow and find their own pathways, and how you can support your team through training and development. We also explore how investing in your team's growth translates into the retention of great team members and how it attracts quality recruits. Melissa also talks about the challenges she faced at the start of the Covid pandemic and the power of vulnerability. QUOTES “If your team feels valued and listened to, they're less likely to go and look for another job.” SHOW NOTES MENTIONS Dare to Lead by Brene Brown (book)Radical Candor by Kim Scott (book) CONNECT Ben’s LinkedInMelissa’s LinkedIn If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback! If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

Scaling your business while also having a growing family can be a tough challenge for practice owners, but with a solid strategy, it’s not impossible to strike a balance between business growth and family life. In this episode, we chat with Hannah Dunn, Director and Principal OT at D.O.T.S. Occupational Therapy for Children. Hannah shares the lessons she’s learned on being a work-from-home Director and the common challenges she’s faced as she scales her business and while taking care of a growing family. She also talks about how she provides pathways for her team members, creates accountability, and maintains a sense of presence even as she works remotely. SHOW NOTES MENTIONS SlackD.O.T.S. Occupational Therapy for Children CONNECT Ben’s LinkedInHannah’s LinkedIn If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback! If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!

In this episode, Jack and Ben talk about Patagonia’s bold move of ‘going purpose’ instead of going public and the lessons we can pick up from this purpose and impact-driven company. QUOTES “Money is just an amplifier. What you do with a little bit of money will be amplified when you have a lot of money.” “If we keep on saying, “I’ll give when I have more,” we’ll never ‘get more’. It will never be enough [money].” MENTIONS Grow Your Clinic: And amplify your impact as a clinic for good CONNECT Ben’s LinkedInJack’s LinkedIn If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback! If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunesSpotifyYouTube We appreciate your support and feedback!