Punk CX with Adrian Swinscoe
Business & Economics Podcasts
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.
Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.
Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.
Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
Location:
United Kingdom
Description:
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
Language:
English
Website:
http://www.adrianswinscoe.com/
The Generative AI landscape: The good, the bad and the boring - Interview with Don Schuerman of Pega
Duration:00:38:45
Episode 500: Some reflections on the last 13 years
Duration:00:44:57
Leadership, storytelling and why it is an art and it needs to be taught - Interview with Gareth Higgins
Duration:01:09:41
You don't get promoted for teaching people how to wash their hands - Interview with James Lawther
Duration:00:55:16
What happens when you give data back to people? - Interview with Jamie Smith of Customer Futures
Duration:00:56:53
A look inside a punk-inspired contact center - Interview with David Powers
Duration:01:00:39
The CX value model and linking experience to business outcomes - Interview with Michael Hinshaw of McorpCX
Duration:00:50:37
Leadership lessons from the winner of the 2023 CX Leader of the Year - Interview with Roxie Strohmenger of UKG
Duration:00:52:13
The frontline is where you connect EX and CX together in a very natural way - Interview with Joe Tyrrell of Medallia
Duration:00:47:36
Forget the hype. Here's what enterprises are actually doing with generative AI - Interview with Stefano Puntoni and Jeremy Korst
Duration:00:52:54
The raw and honest truth about what agents think about their jobs - Interview with Juanita Coley
Duration:00:43:30
The challenge with conversational analysis in the Nordics - Interview with Tue Martin Berg of Capturi
Duration:00:53:04
Are you doing change to people or with people? - Interview with Phil Lewis and Claire Croft of Corporate Punk
Duration:00:48:31
Customers don't want minimally viable anything. They just want quality - Interview with Debbie Levitt
Duration:00:49:44
Personalization is pervasive but it's not personal - Interview with Shafqat Islam
Duration:00:49:39
Paul Weller, the Scots word 'gallus' and their relation to delivering an award-winning customer experience - Interview with John Devlin of Ascensos
Duration:01:06:21
Your customer doesn't want to know about your technology - Interview with Micah Solomon
Duration:00:44:37
How to safely realise the enormous potential of Al - Interview with Juliette Powell and Art Kleiner
Duration:00:49:41
The science behind repairing trust - Interview with Professor Peter Kim
Duration:00:53:22
The five barriers to digital transformation and a roadmap to overcome them - Interview with David Rogers
Duration:00:50:37