Customer Support Leaders
Business & Economics Podcasts
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
Location:
United Kingdom
Description:
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
Language:
English
265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason Yun
Duration:00:27:29
264: Mastering Incident Management - Part 1 of 6; with Kat Gaines
Duration:00:33:03
263: Connecting Actions to Customer Outcomes; with Sarah Caminiti
Duration:00:19:53
From The Archives: 2: Mastering Empathy in Customer Support; with Matt Dale
Duration:00:06:16
262: Enhancing Everyone's Experience with Exceptional Supportability; with Alexis Grant
Duration:00:28:33
261: Building a Truly Customer Centric Culture; with Michael Hinshaw
Duration:00:28:40
260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti
Duration:00:24:08
259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis
Duration:00:24:35
258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti
Duration:00:26:55
257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens
Duration:00:22:45
256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney
Duration:00:24:29
255: Mastering Outage Management; with Lauren Rose Eimers
Duration:00:24:56
254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek
Duration:00:16:56
253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner
Duration:00:18:52
252: The Support Report with Andrew Rios
Duration:00:30:35
251: Support Data with Matt Dale
Duration:00:25:02
250: Panel: Welcome back for 2024!
Duration:00:46:30
249: Fireside with Mike Redbord
Duration:00:21:44
248: Holiday fireside with Jason Yun
Duration:00:14:33
From The Archives: 32: Managing Performance Issues with Hilary Dudek
Duration:00:06:08