Inspiring Women In CX
Business & Economics Podcasts
Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too. No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
Location:
United Kingdom
Description:
Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too. No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
Twitter:
@claremuscutt
Language:
English
Contact:
044 7557 857 615
Email:
support@cmxperience.com
WiCX Talk Trends: Customer Service – How Bad is it, really? Can AI Save the Day?
Duration:00:41:23
'Does culture eat strategy when it comes to customer service transformation?' with Leonie Williams
Duration:00:55:24
‘Is it really all in our heads?’ Addressing imposter syndrome and workplace bias with Ewa Davenport
Duration:00:40:21
‘Are you ready for the rise of the machine customers?’, with Sirte Pihlaja
Duration:00:45:13
‘Could CX frameworks be killing innovation?’, with Maria McCann
Duration:00:47:57
‘If empathy isn’t the answer, what is?’, with Andreena Leeanne
Duration:00:55:39
‘Does the customer experience community really need Women in CX?’, with Ian Golding
Duration:01:00:06
‘Why CX is failing and what we need to do about it’, with Diane Magers
Duration:00:53:21
‘Does your CX/EX leave a bad taste in people’s mouths?’, with Sandra Thompson
Duration:00:49:19
Clare Muscutt talks with Christine Hemphill about the benefits of inclusive research and design
Duration:00:59:06
Clare Muscutt talks with Marina Bezuglova about the connection between well-being, CX, and EX
Duration:00:43:56
Clare Muscutt talks with Sonia Etxebarria about the importance of understanding users in experience design
Duration:00:41:38
Clare Muscutt talks with Susannah Simmons about removing barriers to adoption through user wellbeing
Duration:00:55:02
Clare Muscutt talks with Lauretta Campestre about empowering agents through conversation analytics
Duration:00:47:53
Clare talks with Ejieme Eromosele about perfectionism and leading with emotional intelligence
Duration:00:40:59
Clare Muscutt talks with Samantha Conyers about how AI will impact customer experience management (CEM) practices
Duration:00:49:41
Clare Muscutt talks with Charlotte Kennett about leveraging the alignment between Marketing & Customer Experience in B2B
Duration:00:46:33
Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had
Duration:01:00:43
Clare Muscutt talks with DeAnna Avis about pivoting from CX to diversity and inclusion and the role that our personal stories play in driving our work
Duration:00:41:25
Clare Muscutt talks with Fiona Blades about the holistic view of CX, brand and marketing metrics
Duration:00:43:40