Knowledgebase Ninjas
Business & Economics Podcasts
Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
Location:
United States
Description:
Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
Language:
English
Website:
https://feeds.bcast.fm/
Email:
gowri.ramkumar@kovai.co
Episodes
Docs-as-Code vs Dedicated knowledge base with Brianne Bennett, Opensee
4/24/2024
In this episode, Brianne Bennett, Lead Technical Writer at Opensee delves into the difference between using Docs-as-code vs a Dedicated knowledge base tool for creating documentation. She also speaks about the factors that should be considered when switching to a knowledge base tool.
Duration:00:13:43
Improving documentation with user feedback with Iga Koprowska, Akamai
4/3/2024
In our recent episode on the Knowledgebase Ninjas podcast, Iga Koprowska highlights the importance of feedback mechanisms in documentation to better understand the users and enhance documentation quality. She explores how various research methods aid in crafting effective documentation.
Duration:00:23:24
Building developer-friendly API documentation with Hannah Kahn, Azion
3/14/2024
Hannah Kahn, Technical Writer at Azion, discusses the importance of selecting the right framework and specifications for creating developer-friendly API documentation. She shares insights on how to choose the right API documentation tool.
Duration:00:10:37
Migrating documentation: Best practices and challenges, with David Ingram, Medallia
2/15/2024
David Ingram, Senior Technical Writer at Medallia, discusses the best practices and challenges involved in migrating to a new documentation platform. He also emphasizes the various components that need to be addressed before initiating the migration process.
Duration:00:23:39
The Changing Landscape of Technical Writing with Mick Davidson, Aussie Broadband
2/1/2024
In the latest episode on the Knowledgebase Ninjas, we have Mick Davidson with us, sharing valuable insights on the evolving nature of technical writing over the last 30 years. He sheds light on the challenges documentalists face these days in terms of the role and research.
Duration:00:23:54
Knowledge Management for Organizational Success with Eduarda Raddatz, Technical Writer, Matera
12/28/2023
Eduarda Raddatz, Technical Writer at Matera, talks about the significance of knowledge management, and its impact on the overall success of an organization. In the episode, she highlights the benefits of having a good knowledge base platform.
Duration:00:15:48
Crafting quality product documentation with Sofia Emelianova, Senior Technical Writer, Google
11/30/2023
In this episode, Sofia Emelianova, Technical Writer, Google, talks about challenges faced by technical writers and techniques for crafting high-quality documentation.
Duration:00:14:28
Transition to Technical Writing from Diverse Backgrounds with Beatriz Mejia, Technical Writer at Ben Fatto
10/4/2023
Beatriz Mejia, Technical Writer at Ben Fatto shares insights on how an individual's background in different fields can influence their approach to technical writing. She also discusses strategies to overcome the challenges during this transition.
Duration:00:25:29
API documentation: Components and Best practices, with Mark Wentowski, API documentation Specialist, TechWriteX
6/28/2023
Mark Wentowski, API documentation Specialist, TechWriteX, talks about various components, challenges, and best practices in API documentation space.
Duration:00:21:54
Discussing knowledge sharing and documentation metrics with Mysti Berry, Principal Technical Writer at mParticle
6/14/2023
Mysti Berry, Principal Technical Writer, mParticle, speaks about documentation metrics she follows at her organization and explains knowledge sharing across boundaries.
Duration:00:19:19
Navigating Team Dynamics in Technical Writing with Yael Basford, Senior Technical Writer, Akamai
5/17/2023
Yael Basford, Senior Technical Writer, Akamai talks about how technical writing and psychology are intertwined and share her experiences working in larger teams vs smaller teams.
Duration:00:12:00
Conversation on Technical communication, Ideal persona, and Integrating writers into development with Avi Chazen, Technical Communicator at Sage
4/19/2023
In our latest episode on Knowledgebase Ninjas podcast, we have Avi Chazen with us, and he explains how to define an ideal persona and how to incorporate the writing team into product development.
Duration:00:18:38
Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus
3/23/2023
In the latest episode on Knowledgebase Ninjas podcast, we have Isa De Abreu sharing how documentation can act as a customer success tool. She also reflects on some interesting metrics they put in use at Nexudus to keep the knowledge base up to date.
Duration:00:13:35
Hard skills vs soft skills in technical writing with Jonathan Glassman, Senior Technical Writer, GitLab
2/24/2023
Jonathan Glassman, Senior Technical Writer at GitLab joins us in this episode of Knowledgebase Ninjas Podcast and discusses the skills that technical writers should possess in the field. He further talks about different paradigms and tools that might be useful in technical writing.
Duration:00:19:44
In Conversation with Jessica Valero Gil, Senior Technical Writer at Zapier on Document Development Life Cycle (DDLC)
1/26/2023
Jessica Valero Gil, Senior Technical Writer at Zapier joins us in this episode of Knowledgebase Ninjas Podcast and discusses the Document Development Life Cycle (DDLC) and how to ensure the effectiveness of the document process.
Duration:00:17:27
User empathy while building customer support documentation with Domi Sinclair, Technical Writer at Collibra
12/20/2022
Domi Sinclair, Technical Writer at Collibra joins us in this episode of Knowledgebase Ninjas Podcast and talks about the relevance of user empathy in creating support documentation.
Duration:00:14:11
How to build style guides that enhances the customer journey with Marty Yu, Senior Technical Writer at CrowdStrike
11/30/2022
Marty Yu, Senior Technical Writer at CrowdStrike, joins us in this episode of Knowledgebase Ninjas Podcast and talks about how essential a style guide is, tips to build one, and how it supports the customer journey.
Duration:00:16:00
Documentation Strategies for Customer Acquisition with Alex Fiedler, Director of Knowledge Experience at Torq
10/27/2022
Alex Fiedler, Director of Knowledge Experience at Torq joins us in this episode of Knowledgebase Ninjas Podcast and discusses documentation strategies for customer acquisition.
Duration:00:20:31
Discussing how to transition from an English Professor to Technical writer with Lindsey Gilbert, Technical Writer at Paradox
9/28/2022
Lindsey Gilbert, Technical Writer at Paradox joins us in this episode of Knowledgebase Ninjas Podcast and talks about her journey of being a technical writer and how does the technical writing career path look like.
Duration:00:12:58
How to craft exceptional documentation that attracts and serves customers with Mary Connor, Technical Writer at Civitas Learning
8/24/2022
Mary Connor, Technical Writer at Civitas Learning, joins us in this episode of Knowledgebase Ninjas Podcast and talks about documentation best practices that attract and serve customers and innovations in the technical writing space that excites her.
Duration:00:22:47