Gainsight GameChanger Podcast
Business & Economics Podcasts
In Gainsight’s GameChanger Podcast, host Adam Joseph interviews a slew of interesting guests from all over the globe, covering topics like product-led Customer Success, how to master presentations, returning to a Customer Success role following maternity/paternity leave, creating the complete Product or Customer Success team, and more. This podcast recognizes and celebrates people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Our GameChanger guests are intuitive and authentic, achieving amazing success as a result of their boldness and willingness to challenge the status quo.
Location:
United Kingdom
Description:
In Gainsight’s GameChanger Podcast, host Adam Joseph interviews a slew of interesting guests from all over the globe, covering topics like product-led Customer Success, how to master presentations, returning to a Customer Success role following maternity/paternity leave, creating the complete Product or Customer Success team, and more. This podcast recognizes and celebrates people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Our GameChanger guests are intuitive and authentic, achieving amazing success as a result of their boldness and willingness to challenge the status quo.
Language:
English
Episodes
Raising the profile of Customer Success Internally
11/25/2020
When people think about Customer Success, their first thought may be around a business-customer relationship, when the work that takes place behind the scenes, within the team, is even more important. In today’s episode, our host, Adam Joseph, is joined by Troy Pratley, Head of Customer Success at Amplience, to chat about the magic of great teams in the CS field. Tune in to learn all about the impact of an illustrative score card, how to build credibility and trust with your team members,...
Duration:00:28:15
Starting a CS Function from scratch
11/18/2020
As many businesses are implementing the Customer Success philosophy in their framework, the need for the newest CS professionals to learn and become experts on the field is evident. Not only are the CS practices getting popular inside different ecosystems, but teams forming CS managers are growing, adding up to the international community. In today’s episode, Area VP at Komodo Health, Selena Jankulovska and Head of Customer Success at Run The World, Shaun Porcar, join our host, Adam Joseph,...
Duration:00:31:13
Moving from the back-office into Customer Success
11/11/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. The Customer Success industry is constantly changing and evolving. In today’s world, recruiters don’t need to have a background in Customer Success to shine in the field, and sometimes collaborating with professionals with experience in other fields can be exceptional for...
Duration:00:23:08
Lessons in Customer Success: Multitasking, Delegating, and Asking Why?
11/4/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. The Customer Success philosophy has become the ally of many businesses from all around the world, and has settled as a preferred framework for millions of entrepreneurs and their teams. So much so, that students are currently showing growing interest around CS courses and lessons...
Duration:00:27:32
The Academic Approach to Customer Success
10/28/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. The Customer Success philosophy has become the ally of many businesses from all around the world, and has settled as a preferred framework for millions of entrepreneurs and their teams. So much so, that students are currently showing growing interest around CS courses and lessons...
Duration:00:33:10
Creating the complete Customer Success team
10/21/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. In customer success, teamwork is certainly a main pillar of the ecosystem. It allows entire businesses to function smoothly and productively, that’s why it is so crucial for leaders to find the perfect fit when it comes to their team’s members. Is there such a thing as a perfect CS...
Duration:00:24:16
Learning from Churn and how CSMs can become better investigative journalists
10/14/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Losing customers to churn is painful, we can’t deny that, but it is key for businesses to make the most out of these situations and learn from their customers’ experiences in order to evolve and better serve others. In today’s episode, we’re joined by Natasha Narayan, CEO and...
Duration:00:23:54
Customer Success - The International Perspective
10/7/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Customer Success has settled as a popular and prevalent practice for entire businesses across the globe. When it comes to individuals, it is important to cherish our own culture, but as CS professionals, we must cherish our customer relationships, especially at an international...
Duration:00:23:17
Maternity Paternity Leave
10/1/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Having kids is certainly one of the most exciting and significant experiences of our lives, but in a world where “hard work” is praised, maternity and paternity leave policies and opportunities are not the same for everyone. In today’s episode, our host, Adam Joseph, sits down with...
Duration:00:29:16
The "A-Ha" Moment of Customer Success
9/24/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. In the Customer Success field, it is certainly fulfilling for managers to witness their customers’ “Aha!” moments, but how can we identify these moments clearly, and why are they so important for our clients and our companies? In today’s episode, Strategic Customer Success Manager...
Duration:00:27:27
Customer Success Ideology
9/16/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. The most successful organizations are the ones whose teams are synchronized, fueled by motivation, and moving together towards their common goals. It all starts with the leaders… but how can companies create a truly strong philosophy that resonates with all of their members? In...
Duration:00:28:51
Product Led Customer Success
9/9/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Even though Product-Led Customer Success sounds trendy and fresh, it has been around for quite a while now, and has contributed to the formation of professionals and entire businesses with its philosophy. In today’s episode, Dave Jackson, CEO of TheCustomer.Co, sits down with us to...
Duration:00:26:54
How to Master Presentations in CS
9/9/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. When you think about a presentation, you may immediately think about a conference with a wide audience, but presenting and pitching are much more common than you think, even in your day to day life. Regardless of your environment, the ability to present is crucial in everyone’s...
Duration:00:30:04
Panel Discussion - Customer Success and Mental Health - Part Two
9/9/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. COVID19 brought enormous changes to our previously “normal” life. How we used to go to work, hang out with family and friends, and our lifestyles in general, have been abruptly interrupted. Will we ever have the lives we used to before the health crisis? Possibly (and hopefully)...
Duration:00:41:38
Panel Discussion - Customer Success and Mental Health - Part One
9/9/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. The COVID19 pandemic heavily impacted our reality, as entire countries were forced to implement mandatory lockdowns to protect their people. Adapting to such abrupt changes has been difficult for everyone, and the mental health costs have been unmeasurable. Today’s episode is very...
Duration:00:46:28
COVID-19 Impact and the State of CS in France
9/9/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. COVID-19 caught humanity off guard: immediate and mandatory lockdowns across nations in the entire world left a mostly unprepared workforce with no other choice than to adapt and try to make the most out of it. But even though COVID-19 has brought a lot of radical changes to every...
Duration:00:23:58
Customer Success and the New "Remote Reality"
9/9/2020
Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners. Through uncertain times, the way you reach out to others will bring out who you truly are, both as a professional and as a person. In today’s episode, our guest Jonathan Corrie, Co-Founder and CEO of Precursive, will share his insights and expertise around the Customer Success...
Duration:00:26:49
Trailer
8/26/2020
In Gainsight’s GameChanger Podcast, host Adam Joseph interviews a slew of interesting guests from all over the globe, covering topics like product-led Customer Success, how to master presentations, returning to a Customer Success role following maternity/paternity leave, creating the complete Product or Customer Success team, and more. This podcast recognizes and celebrates people who change the game of customer success and product experience for their companies, customers, teammates, and...
Duration:00:01:44