Hotel Insights by eHotelier

In this episode, Jennifer Klar discusses Six Senses’ industry-leading approach to wellness and sustainability. Jennifer and I discuss the following:

In this episode, we discuss using personalisation on your website to increase direct booking conversion. My guest is Juanjo Rodriguez, founder and CEO of technology company The Hotels Network. Juanjo and I discuss the following: About The Hotels Network: We are an innovative technology company that believes in the power of extreme personalization. Based around the globe, we’ve brought together an awesome team with deep expertise in hospitality, product design and consumer marketing. Learn more at https://www.thehotelsnetwork.com/

In this episode, we discuss the latest trends in wine and how to profit from wine sales in your hotel or restaurant. My guest is Adam Mogelonsky, Partner at Hotel Mogel Consulting, renowned speaker, traveller and one of the industry’s most prolific researchers and writers. Adam and I discuss the following: Learn more about Hotel Mogel Consulting here.

In this episode, we explore the the latest trends and developments in spa and wellness with Tammy Pahel, Chief Wellness Officer for Alchemy Wellness Resorts and VP of Spa & Wellness Operations for Carillon Miami Wellness Resorts. Tammy and I discuss the following: About Alchemy Wellness Resorts: Alchemy Wellness Resorts offers a highly specialized and pioneering approach to management services, prioritizing innovative wellness programs, strategic development and sustainable financial growth while significantly enhancing the guest experience. Website: https://alchemywellnessresorts.com/

In this episode, we explore the development and launch of Appellation, a revolutionary new culinary-first hospitality-concept, with Ed Skapinok, Chief Commercial Officer. The brainchild of celebrated Masterchef Charlie Palmer, CEO and former Four Seasons President of the Americas Christopher Hunsberger, COO, Appellation is defining a new form of culinary hospitality through its innovative experiential resorts. Ed and I discuss the following: Visit eHotelier.com Learn more about Appellation.

Recovery is well underway, with destinations opening worldwide, making substantial inroads back to consistent and reliable levels. In this episode, Liz Ortiguera provides an update on the region’s recovery, the challenges facing travel, tourism and hospitality businesses and how the Asia Pacific region is the one to watch in the future. We discuss: About PATA: PATA is a non-profit public/private sector organization acting as a catalyst for the responsible development of the Asia Pacific travel and tourism industry. In partnership with PATA’s private and public sector members, the organization enhances the sustainable growth, value, and quality of travel and tourism to, from, and within the region.

The tourism and hospitality industry constantly evolves with new technologies, trends, and customer demands. Hotels have had to adapt to compete with online travel agencies to attract future guests to book direct. As hotels experiment with retail-hospitality convergence, they are learning how to create unique customer experiences through new products and services that will grow revenues and keep guests returning. In this episode, Frank Trampert, Senior Vice President and Global Managing Director of Community Sales at Sabre Hospitality Solutions, and I explore the latest trends in the hotel and retail convergence and discuss how it changes the guest experience and the whole proposition of accommodation-centric operations. We discuss the opportunities for owners and managers who want to leverage retail convergence and the opportunities this emerging evolution provides. We discuss: The ongoing challenges and opportunities hoteliers are facing? About Sabre Corporation Sabre Corporation is a leading software and technology company that powers the global travel industry, serving various travel companies, including airlines, hoteliers, travel agencies and other suppliers. The Company provides retailing, distribution and fulfilment solutions that help its customers operate more efficiently, drive revenue and offer personalized traveller experiences. Through its leading travel marketplace, Sabre connects travel suppliers with buyers from around the globe. Sabre’s technology platform manages more than $260 Billion of global travel spending annually. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries worldwide. For more information visit www.sabre.com.

June is World Ocean Month and we’re talking with Theresa van Greunen, about the ways in which Aqua Aston Hospitality are integrating the expertise of local destinations while holding community and environmental stewardship as priority brand pillars. We discuss: About Aqua-Aston Hospitality: Founded in 1948, Aqua-Aston Hospitality provides management, marketing, and communications services to an array of hotel, resort and condo-resort brands in Hawaii, continental United States and Central America. Based in Honolulu Hawaii the company prides itself on understanding today’s traveller by integrating its expertise in local destinations where each of its properties reside while holding community and environmental stewardship as priority brand pillars.

Professor Kimes is considered to be one of the top thought-leaders and experts in Revenue Management in the world. Sherri has been working in Revenue Management since 1988 and has had the privilege of helping to educate some of the top leaders in Revenue Management. We discuss: Learn more about Sherri's work at https://sherrikimes.com.

At The Red Sea Development Company and AMA.ALA, John is leveraging his 38 years of international experience in delivering large scale multi-billion-dollar developments. Since 2018, John has led The Red Sea Development Company's growth from the ground up and is creating a unique eco-luxury, sustainable, regenerative tourist destination that will contribute to transforming the global tourism industry and to the diversification of the Saudi Arabian economy. We discuss:

What do the next 5-10 years look like? The Hospitality industry is in need of an upgrade to a new version. ‘Hospitality 2.0’ is a call to action for proactive change that will help hoteliers compete against the growing challenges presented by alternative accommodations, technological advancement, the COVID pandemic and labour constraints. It outlines a path forward for the digital transformation of our industry. Author of “Hospitality Revenue Management Made Easy”, “Hospitality 2.0” is Ira’s second book, focused on defining what we can expect in the future, the trends, consumer and industry changes. We discuss: Get the book today to learn how to succeed in Hospitality 2.0.

We reflect on the impact of the pandemic, how it has led us to where we are today and the new crisis facing the hotel industry in the future. We discuss: About BWH Group: BWH Hotel Group is a leading, global hospitality network comprising: Best Western Hotels & Resorts, WorldHotels Collection, and SureStay® Hotel Group. Built on the foundation of Best Western Hotels & Resorts, BWH Hotel Group was formed following Best Western’s acquisition of WorldHotels Collection a collection of hotels and resorts in the upper-upscale and luxury segments. Together with SureStay Hotel Group in the economy segment BWH covers hotel options in every market segment – from economy to luxury, a global network of approximately 4,700 hotels, in nearly 100 countries and territories worldwide.

Prior to COVID, revenue management systems primarily relied on historical data together with movement in forecasts to aid revenue management decision making. However, with changing guest booking patterns as well as external influences such as border closures, historical data may not be the most reliable basis for revenue management in the future. We discuss: Download “The Ultimate Guide to Using Forward-Looking Demand Data to Maximize Revenue”

Now that restrictions are easing and travel is beginning to return we discuss the opportunities for hotels to rethink their marketing, revenue management and sales. We discuss: Download the whitepaper and learn more about Frederic and Gonzo marketing here.

We say we are in the hospitality industry. We say we care about service, but our conversations spin around investing, real estate and interior design. We discuss:

Nicki Graham, Vice President of Marketing at Cendyn, and Robert Schimmel, Vice President of Product Management at Cendyn, detailed the impact of these privacy changes and how hotels can prepare for the challenges ahead so they can get back to the core of hospitality — creating meaningful relationships with their guests. This is an audio recording of the webinar, in which we discuss: • What’s next for email marketing following Apple’s Privacy update • The Apple Privacy changes your hotel needs to know about right now • How privacy protection is changing email marketing

As President, Sabre Hospitality Solutions, Scott Wilson has a global perspective of industry recovery, including how many hotels are thriving. Scott shares his insight including lessons to be learned from his experience in the retail and airline industries, to assist hoteliers to maximise opportunities through recovery and beyond. Learn more about Sabre.

The pandemic has changed the way we live, and the way consumers purchase, moving everything even further online, including hotel bookings. So, it is more important than ever to ensure your web presence is working hard for you. Learn why copy is important and how to ensure your digital voice communicates your service. We discuss:

Exploring the evolution of revenue management due to the impacts of the pandemic. Changes to the operations, the management and the systems. We discuss:

Guest expectations in a contactless experience have accelerated technology developments and how you can ensure you can continue to exceed guests’ expectations in the contactless world. We discuss: