The Healthcare Leadership Mindset

The ability to influence is an essential leadership skill. Learn how to build up your influence and leadership on this episode with Tony James. Tony currently serves as a Senior Vice President of Clinical Mergers and Acquisitions, Strategic Partnerships and Network Development at Mass General Brigham - located in Boston, Massachusetts. LinkedIn: https://www.linkedin.com/in/tony-james-773272/

Welcome to Season 2 of The Healthcare Leadership Mindset! In this episode, Yolanda is joined by Dr. O'Neil Britton to discuss how he is leading efforts to enhance efficency, effectiveness, and service to patients across Mass General Brigham, an integrated health care system in Boston, Massachusetts. Mass General Brigham was founded by Brigham and Women’s Hospital and Massachusetts General Hospital—two of the nation’s leading academic medical centers. The system also includes community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health related services. LinkedIn: https://www.linkedin.com/in/o-neil-britton/

Are you someone who is excited about change? Or wants to learn more about the skillsets needed to oversee the day-to-day operations of a large clinical department? Then you'll want to tune into today's episode with Jonathan Modest, Senior Administrative Director at Mass General Hospital. In this episode, we'll discuss Jonathan's experience with change and operations management, how he's tackling some of healthcare's biggest challenges, and the most important lessons he's learned in his career. Jonathan Modest is an Adjunct Professor at BUSPH with a focus on Lean and change management. As Senior Administrative Director of the MGH Department of Urology, Jonathan oversees all aspects of MGH Urology, including department finances, operations, growth and strategic development, research and education for a high-volume specialty department across multiple clinic sites. His role affords him the opportunity to interact with leadership, professionals and organizations across MGH and MGB to support hospital and system-wide projects that drive improvements in the MGH Department of Urology and beyond. LinkedIn: https://www.linkedin.com/in/jonathan-r-modest-mba-mph-207ba110/ Twitter: @jrmodest

Ever wondered what it was like to lead an organization through crisis events sucha as the Boston Marathon bombings or the COVID-19 surges? Then you'll want to tune in to today's episode with Ann Prestipino, Senior Vice President at Mass General Hospital. In this episode, we'll discuss Ann's experience as an incident commander, her decision-making process, key communication tips and the skillsets that have allowed her to lead Mass General effectively through crisis events. Ann has worked at Mass General for over 40 years and oversees many clinical and academic departments and centers. Ann earned her BA in 1978 from Brown University before going on to receive her MPH from the Yale School of Public Health in 1980.

In today’s episode, Dr. Amer Kaissi discusses his new book, Humbitious. In our conversation, he shares his extensive research that shows that the most effective, high-performing leaders combine deep, realistic humility with ambition and drive. Tune in to learn more about what you can do to acquire and build these traits. Dr. Amer Kaissi is an award-winning Professor of Healthcare Administration at Trinity University, a Top-15 national program. He is the author of the book “Intangibles” which has won the 2019 Healthcare Book of the Year award. At Trinity, Dr. Kaissi teaches courses in Leadership, Professional Development and Public Speaking and is the Director of the Executive Program. His research interests include leadership and strategy. Dr. Kaissi is a national speaker with the Studer Group and a faculty member with the American College of Healthcare Executives. He is also a certified Executive & Physician Coach. Learn more about Dr. Kaissi and his new book at: https://www.amerkaissi.com Connect with Dr. Kaissi on LinkedIn at: https://www.linkedin.com/in/amer-kaissi-ph-d-38258919/

Are you curious about a career in Population Health Management? Then you'll want to listen to today's episode with Elizabeth Fonseca, Program Director for Population Health Management at Mass General. In this capacity, she directs a portfolio of programs focused on redesigning care to increase value. Elizabeth leads a team of project managers and care navigators in implementing a suite of programs across the care continuum- spanning the primary care, specialty care, post-acute care, and home-based care settings- as well as the transitions in between those care settings. In our conversation, we discuss what led her into this career pathway, how she works with departmental leadership to implement visions that transform healthcare, the most important project management skills one should focus on and so much more. What I love about our conversation is that she drops so many tangible actions steps you can take and start applying now! Elizabeth holds a Master of Science in Global Health and Population from the Harvard TH Chan School of Public Health and a Bachelor of Arts in Psychology (Honors) from Boston College. In addition to health, Elizabeth has a keen interest in education. She is a certified teacher of English as a Foreign Language and serves as a tutor/mentor to students and young professionals in the greater Boston area. Key Takeaways: 2:06 - Career background & the importance of volunteering 5:40 - Pathway to becoming Program Director @ Mass General 14:40 - How to know when a role isn’t the right fit for you 18:05 - Defining population health management/ day in the life 21:35- Implementing a vision 24:50- The art of asking great questions 27:51- Project management skill sets that are important and how to build them 31:00 - Tailored Project management course created by Elizabeth 35:25 - How to engage clinical leaders in population health management 38:25- Projects that have made a large impact 45:30 - Rapid fire and closing Post a screenshot of you listening on Instagram and tag us (@thehealthcareleadershipmindset & @yolanda_gonzalez11) so we can thank you personally! Connect with Elizabeth via LinkedIn: https://www.linkedin.com/in/elizabethcafierofonseca/

Despite the well-known benefits, many leaders remain resistant to the idea of self-care. Tune in to today's episode to learn more about why now is the time to embrace the notion of self-care in a way that will help you perform at your best, as well as positively impact those around you. Michelle Troseth and Tracy Christopherson are co-founders of MissingLogic®. They help healthcare organizations and healthcare leaders combat burnout through the power of a framework driven approach founded on Polarity Intelligence™. The core of their work is leading healthcare organizations through transformational change that results in the best place to give and receive care, and for leaders to live their best lives both personally and professionally. WEBSITE LINK: https://www.missinglogic.com/ SOCIAL MEDIA LINKS: https://www.linkedin.com/company/missinglogic-llc https://www.facebook.com/missinglogicLLC https://twitter.com/MissingLogicLLC https://www.instagram.com/missinglogic_llc/

Ever wondered what it was like to become CFO of a large academic medical center at the age of 29?? Then you'll want to tune in to today's episode with Sally Mason Boemer, Executive Vice President, Chief Administrative Officer and Chief Financial Officer at Mass General Hospital. In this episode, we'll discuss Sally's experience leading from the c-suite from the age of 29, what financial and operational challenges organizations are facing and how she is helping Mass General navigate through them, how she leads and sustains organizational change, and so much more. Sally currently oversees the Real Estate/Facilities, Finance, and support services of the hospital. She ensures effective operations for a broad range of non-clinical hospital departments ranging from food service, cleaning and security to information systems and compliance. She is a member of the financial leadership team of Mass General Brigham, the parent corporation of the MGH, where she plays a role in establishing fiscal policies and the strategic framework for capital, operating, and investment decisions. She has worked for the MGH and Mass General Brigham for 28 years in various financial and hospital management roles and also is the co-director of the Mass General Administrative Fellowship Program. She has a BS in Human Services from Cornell University and a Masters in Health Administration from the University of Michigan.

Are you curious about different career opportunities in the healthcare administration field? Then you'll want to listen to my interview with Courtney Sharea, MBA, MHA. In today’s episode, Courtney Sharea, MBA, MHA reflects on her career pathway, gives advice on aligning one's interest with opportunities in healthcare, and shares why you shouldn't let having minimal experience get in the way of applying for roles. Courtney has worked in healthcare administration for 8 years in various leadership roles. She started her career managing a comprehensive breast center that specialized in the surgical removal of malignant and benign breast diseases. After spending several years in practice management, Courtney focused her career on revenue cycle management for a healthcare technology company as a client manager for large, high-profile pathology groups. She currently works for one of the Big 5 insurance companies as a Lead Key Account Manager for large value-based provider groups. Connect with Courtney via Linked: https://www.linkedin.com/in/chunter0415/ Connect with Courtney via Instagram: @courtneysharea More details found on the Healthcare Leadership Mindset Instagram: https://www.instagram.com/thehealthcareleadershipmindset/

Curious about what it’s like working at one of the top hospitals for cancer treatment while also advancing diversity, equity and inclusion efforts? Then you’ll want to listen to this interview with Frantz Berthaud. Frantz M. Berthaud is the Administrative Director of Disease Center Operations at the Dana-Farber Cancer Institute (DFCI). He’s accountable for the personnel, finance, and clinical operations for the hospital's lung cancer and phase 1 centers. At DFCI, he serves as co-chair for the employee resource group shaping and informing the Institute’s diversity, equity, and inclusion (DE&I) strategy and on the hospital’s ethics committee. In today’s episode, we’ll be diving into Frantz’s career at Dana Farber, his involvement in Diversity, Equity and Inclusion, advice to healthcare leaders on how they can (and should) advance these important and much needed efforts within their own organizations, and much more. Frantz has over a decade of experience in healthcare, ranging from research, management, operations, to strategy. He teaches healthcare strategy at the graduate school level at Boston University School of Public Health (BUSPH) where he also serves on an advisory board. Frantz is a member of the American College of Healthcare Executives (ACHE) serving as co-chair on the DEI and as a member of the programs committees. In all of his roles, he applies a strategic and social justice lens informed by his commitment to health care equity.

Erin Ellwanger, MPH is a Senior Project Manager in North America Commercial Strategy and Operations at Vertex Pharmaceuticals. In her role at Vertex, she is responsible for project managing core business activities such as product launches and annual business planning, leading the planning and execution of sales and field training meetings and driving key department initiatives. In today’s episode, we’ll be diving into Erin’s pathway leading up to Vertex, what opportunities she took advantage of during her academic career that led to her role now, insights into her day-to-day as a Sr. Project Manager at a global biotechnology company, and lessons she has learned that others can apply if they are interested in pursuing a similar career pathway. Erin first became interested in the biotech industry as a life science consultant at Boston Healthcare Associates. Erin received her Bachelor of Science degree from Providence College and holds a Master of Public Health from Boston University. Post a screenshot of you listening on Instagram and tag us (@thehealthcareleadershipmindset & @yolanda_gonzalez11) so we can thank you personally! Connect with Erin via LinkedIn: https://www.linkedin.com/in/erin-ellwanger-mph-b7581359/

This episode provides tips for standing out during different stages of the interview process (pre-interview, during the interview, and post-interview). Everything from preparation, resources, and follow-up - these suggestions will help anyone who will be going on a job interview soon! Send feedback on topics you’d like to hear addressed on this show to thehealthcareleadershipmindset@gmail.com and connect with Yolanda on any of the social media platforms linked below! LinkedIn: https://www.linkedin.com/in/yolanda-gonzalez-634aa09a/ Instagram: https://www.instagram.com/thehealthcareleadershipmindset/

Raven Harris, MHA is the CEO and Founder of Activate the Dream. She has experience coaching a variety of professionals as an experienced healthcare executive and operations administrator. Her corporate background and her life experiences cultivated a strong coaching expertise in high-pressure intense environments, change management, self-discovery, personal leadership, and service excellence. Prior to this role, she served as Chief Operating Officer for Select Specialty Hospital, an organization that treats the most critical and complex medical and surgical conditions. Even if you aren’t in healthcare, this episode will leave you feeling inspired and motivated to take action in leading with intentionality. In this episode we discuss lessons learned from leading under pressure, identifying and bridging the gap for new and emerging leaders, goal setting tips, pivoting in your career pathway, and much more. Raven holds a Master’s Degree in Healthcare Administration from the University of North Carolina at Chapel Hill and her Bachelor’s Degree in Biological Sciences from Cornell University. Connect with Raven via Linked: https://www.linkedin.com/in/ravenmharris/ Learn more about Activate the Dream: https://www.activatethedream.com More details found on the Healthcare Leadership Mindset Instagram: https://www.instagram.com/thehealthcareleadershipmindset/

Chris Louis, PhD, MHA is Clinical Associate Professor of Health Law, Policy, and Management at the Boston University School of Public Health. He is also the Director of the Health Care Management Program and the Director of BUSPH Dual Degree Programs (JD/MPH, MD/MPH, MS/MPH, MSW/MPH, MBA/MPH). In this episode, we discuss his experience in strategy, operations, and project management, the skills every healthcare administrator needs, common challenges healthcare organizations face and advice in overcoming those challenges, qualities of a successful healthcare leader and so much more. Dr. Louis has nearly a decade of health care industry experience in strategy, operations, and project management. Dr. Louis’ past experience includes serving as a consultant and hospital administrator in CT, FL and NJ. Dr. Louis earned his PhD from Penn State University in Health Policy & Administration. He also holds a Master of Health Administration (MHA) from the University of Florida and a Bachelor of Science degree in Business Administration from Sacred Heart University. Connect with Dr. Louis via Linked: https://www.linkedin.com/in/chris-louis-ph-d-04560a21/ Learn more about Dr. Louis here: https://www.bu.edu/sph/profile/christopher-louis/

Kenneth Rates is the Administrative Manager of Urology, Bariatric Surgery and Pre-Operative services at the University of Michigan Health and the Host of So You Want to Be a Healthcare Executive podcast. His mission is to share the stories of highly successful executives in the hopes of encouraging others to achieve more in their career. Kenneth serves as the current President-Elect for the Michigan Medical Group Management Association. He is the recipient of the American College of Healthcare Executives Early Careerist's Regent Award in 2019. In this episode, Yolanda and Kenneth discuss his career pathway, how to develop self-confidence, what inspired him to start a podcast where he is now interviewing top healthcare executives across the country, and other lessons he's learned along the way. Connect with Kenneth on Instagram at: https://www.instagram.com/healthcare_executive/ Connect with Kenneth on LinkedIn at: https://www.linkedin.com/in/kennethrates/

For anyone interested in administrative fellowships or curious about what the experience was like, be sure to tune into this episode! Kerry Maloney, Sr. Administrative Manager at Mass General sits down with Yolanda Gonzalez to discuss different factors applicants should consider when applying to fellowships, application tips and advice, and personal insights on the overall fellowship experience at Mass General. Originally from the Hudson Valley in New York, Kerry’s career in healthcare began at the largest independent multi-specialty group in New York State, CareMount Medical, where her interest in operations and redesign of administrative processes led to the development and management of four internal systems across patient care services, marketing, and patient experience. It was here, while working with clinical staff and administration, that she quickly became fascinated with the day to-day operations of running a medical practice. Her experience with the group consequently drove her decision to move to Boston and obtain a Master of Public Health in Healthcare Management from Boston University's School of Public Health. While pursuing her degree, she worked for BU’s School of Medicine’s Faculty Development, supporting the professional development of faculty in the Department of Medicine, and completed an internship with Blue Cross Blue Shield of Massachusetts in their Corporate Strategy division. Upon graduation, she was selected as Massachusetts General Hospital’s Administrative Fellow for 2018. Throughout the two year fellowship program, she rotated and subsequently took on responsibilities in a variety of areas and gained strong experience in project management and implementation, data analysis, and personnel management to support various initiatives throughout the hospital. Some of her notable roles include providing project management support for the hospital’s Delirium Steering Committee, organizing faculty task forces in the Department of Dermatology to address physician burnout and clinic operation challenges, and collaborating with the Cancer Center, Molecular Pathology, and Cancer Clinical Trials to design the operational infrastructure necessary to support the expansion of molecular testing at MGH network sites. She also played an integral role in MGH’s transition to the MGB Centralized Credentialing Office through the interviewing, hiring, training, and managing of MGH temporary credentialing staff. During the height of the pandemic last year, she managed the COVID-19 inpatient surge staffing teams and was responsible for the tracking and analytics of MD and APP workforce reassignments. She formally joined the Hospital Medicine Unit at MGH as the Senior Administrative Manager in Fall 2020, where she is responsible for the administrative and clinical operations for over 200 hospital-based medicine patients daily.

Ann Messer, M.D., is the founder, executive director, and board chair of One Good Turn, an Austin-based global health nonprofit. In 2016, Dr. Messer founded One Good Turn to give health workers from all over the world the resources and knowledge to help build self-sustaining and healthy communities. As founder and executive director, she focuses on building strong strategic partnerships with medical staff to build actionable lecture sessions that aid in the development of medical training for these low-resource communities. Dr. Ann Messer is a board-certified family physician with more than 30 years of experience in family medicine and urgent care. With the emergence of the 2020 COVID-19 pandemic, One Good Turn developed The Coronavirus Handbook, which provides accurate in-depth practical information on how to handle and stay safe during the COVID-19 pandemic. Dr. Messer holds a Doctor of Medicine degree (M.D.) from Rush University Medical College in Chicago, IL and did her residency work at Harvard University and Central Texas Medical Foundation where she focused on a triad of internal medicine, psychiatry and family practice. In addition to One Good Turn, Dr. Messer is a Fulbright Specialist with the United States Department of State, where she developed a clinical curriculum in Cambodia. Most recently, she was awarded the Inspire Humanitarian Award by the United Nations Association Austin Chapter. In this episode, Yolanda and Dr. Messer discuss building a global nonprofit from scratch, strategies healthcare leaders can use to form great relationships, and lessons learned from Dr. Messer's global health experience that can be used within healthcare administration. Find out more about Dr. Messer and her organization, One Good Turn, in the links below. https://www.onegoodturn.org/https://www.linkedin.com/in/ann-messer-m-d-367ab311a/https://www.instagram.com/one.good.turn/https://www.facebook.com/1goodturn/https://www.onegoodturn.org/free-coronavirus-handbook

Cristina (Cris) Bethune Regan has over 30+ years of professional nursing expertise caring for critical care patients. She offers a history of successful leadership as the former Nurse Director of the Cardiac Electrophysiology & Arrhythmia Lab and current Nurse Director of the Cardiac-Medical Step-down unit at Mass General Hospital (MGH). Cris is involved in a wide range of initiatives at MGH, including a major multidisciplinary effort to transition post procedural patients to a new space in the the PACU (Post-Anesthesia care unit), front-line involvement in the recent Heparin shortage and is an active member of the Hospital wide Nurse Assault project, which focuses on keeping healthcare providers safe while working with challenging and complex patients. Cris holds a BSN in Nursing from Fairfield University and an MHA from Suffolk University. She is a current member of the ONL (Organization of Nurse Leaders). In this episode, Yolanda and Cris discuss transitioning to the first Cardiology COVID unit during the March 2020 surge, the importance of vulnerability and transparency with your teams, why self-awareness is important to your success and so much more.

Jaennika James is the Administrative Manager of Health Education at Kaiser Permanente and the Host of the Essential and Empowered podcast. In her role at Kaiser, Jaennika is responsible for the strategic and operational oversight of the Health Education departments at Vallejo Medical Center and the Napa Medical Office Building. In this episode, Yolanda and Jaennika discuss the perspective a Masters of Public Health degree offers you in the field of healthcare, their fellowship experience, and what resources you should be tapping into to stay up-to-date with the latest in healthcare. Connect with Jaennika on Instagram at: https://www.instagram.com/jaennika.james/ Connect with Jaennika on LinkedIn at: https://www.linkedin.com/in/jaennika-aniag-james-mph-5646a748/ To access the Essential and Empowered podcast and other online resources, click the link here: https://linktr.ee/jaennikajames

Today's guest is David Keyes, who is the Director of Administration and Finance at Brigham Health. In his role at Brigham Health, he serves as a senior advisor to the President of Brigham and Women’s Faulkner Hospital, SVP of Surgical and Procedural Services, and the Chief Financial Officer of Brigham Health regarding strategic and operational initiatives. Prior to joining Brigham Health as a Deland Fellow in Health Care and Society, Keyes was the Senior Manager for Strategy and Analytics at the American Academy of Physician Assistants in Washington, DC. He earned his Master’s in Healthcare Management from Johns Hopkins University and his Bachelor’s from SUNY Geneseo. In this episode, Yolanda and David discuss what a career in healthcare finance and administration entails, challenges he faces in his role, resources to help keep you up-to-date with the latest healthcare news, advice on administrative fellowships and first career roles, and so much more! Connect with David on LinkedIn at: https://www.linkedin.com/in/david-keyes-79a90961/ Check out more details about the Deland Administrative Fellowship at: https://www.brighamandwomens.org/about-bwh/deland-fellowship/description Learn more about Brigham Health here: https://www.brighamandwomens.org/about-brigham-and-womens-hospital