TIME - Travel Industry Mentor Experience

Send us a text The room was sweltering and the banter was hot, but the real heat came from Katrina Humphrey’s story of how quiet, consistent action turns into leadership that lasts. We bring Katrina into the studio to map her shift from travel consultant to business operations manager at a busy corporate travel agency, where she supports consultants, liaises with accounting and offshore teams, and spots the tiny process breaks that trip everyone up. One wrong hotel email address. One faster fix. One smoother day for the whole team. That’s how operational excellence is built. Katrina credits a pivotal mentorship through the TIME program, pairing her with Kelly, a dynamic professional development coach. Together, they rebuilt confidence as a practice, not a personality trait—calibrating tone for senior conversations, preparing for confrontation without losing composure, and asking the questions that move decisions forward. The surprising twist is how these tools bled into her personal life, helping her unpack anxiety, repair connection with her father in New Zealand, and return with a lighter heart. Leadership, it turns out, doesn’t stop at the office door. We also get honest about the logistics: six months that stretched with work travel, a flexible cadence of sessions, and the missed magic of too many networking nights. Still, the takeaways are sharp and practical. Use visual cues—like Katrina’s “Do epic shit” artwork—to prime action. Visualise the terrain before your big moments, the way a runner maps a marathon in their mind. Set bolder projects, ship the neglected ones, and let openness replace self-doubt. If you’re navigating operations, corporate travel, or any fast-moving team, Katrina’s journey offers repeatable steps you can use today. If this conversation gave you a useful tool or a nudge to act, follow the show, share it with a colleague, and leave a quick review—what’s the one small fix you’ll make this week?

Send us a text Career clarity rarely arrives as a thunderclap. It shows up in steady conversations, small experiments, and the right guide who asks better questions. We sit down with Anthony Potter, Business Development Manager for Northern Queensland at the Globus family of brands, to unpack how a six-month TIME mentoring journey reshaped his path without forcing him into a new persona or a narrow title. Anthony’s story will resonate with anyone in travel, tourism, or sales who loves building others up but hasn’t fully mapped their own next step. He breaks down what a great BDM actually does—coaching trade partners, delivering training, and driving growth—then shows how mentoring turned those instincts inward. With a mentor aligned to touring and river cruising, he set a rhythm of bi-weekly micro-goals, reflected honestly on strengths, and learned to design progress without chasing a single “perfect” job. We dive into a practical blueprint for genuine networking when walking into a room feels daunting: warm introductions, focused coffees, value-first follow-ups, and a flywheel of familiar faces at future events. Anthony also shares the surprisingly powerful habit that changed his daily execution—taking notes live to signal attention, capture “golden points,” and improve follow-through. Along the way, we explore why an external mentor sees patterns your team can’t, how vulnerability accelerates growth, and why crafting a toolkit often beats fixating on a title. If you’re ready to turn momentum into a method—more confidence at events, clearer development plans, and a network that compounds—this conversation offers a tested path forward. Subscribe, share with a colleague who needs a nudge, and leave a review with one habit you plan to try next.

Send us a text Hard truths can be a gift when you’re brave enough to hear them. We sit down with Christine Oliver, Regional Sales Manager at AmaWaterways, to unpack how a no‑nonsense mentor, a focused networking strategy, and a deeply personal recovery journey helped her rebuild confidence and direction in Australia’s travel industry. Christine shares why she pursued formal mentoring at a senior stage of her career, especially after the one‑two punch of COVID and an aggressive breast cancer diagnosis. Instead of platitudes, she wanted accountability and clarity. That led to a mentor who pushed her to overhaul her LinkedIn presence, set monthly connection targets, and approach every event with a clear purpose. We get into the nuts and bolts: how to prepare when attendee lists aren’t available, how to choose which rooms deserve your time, and how to turn conversations into traction rather than small talk. We also tackle the AI question. Can tools replace a mentor? Christine explains why human candour and context still win, even as AI helps with research and prep. From there, we explore her current focus at AmaWaterways: building brand recognition in Australia, showing up where it matters, and empowering teams to consider TIME mentoring at the right moment in their journey. Along the way, a small Christmas ornament with a Nemo motif becomes a powerful symbol of resilience and distance travelled, proof that personal anchors can drive professional courage. If you’ve been feeling busy but aimless, this conversation offers a practical reset. You’ll learn how to measure time like an investment, refine your professional brand, and choose events with intent. Subscribe, share with a colleague who needs a nudge, and leave a review telling us the one change you’ll make to add purpose to your week.

Send us a text What happens when you connect with a mentor who makes you feel like you can conquer the world? Janice McDonald, Sales Account Manager for Queensland, Northern NSW and WA at Air Canada, joins us to share her transformative journey through the TIME mentorship program. From the moment Janis witnessed a colleague's remarkable transformation after completing the TIME program, she knew she wanted that same confidence and growth for herself. When finally matched with mentor Belinda Montgomery, Janis discovered an unexpected connection that allowed her to be vulnerable in ways she hadn't anticipated. "When you do the TIME program, you have to be a little bit vulnerable," she explains. "You've really got to let your guard down and tell a stranger about what you really want." That vulnerability paid off tremendously. Throughout their sessions, Janis developed the confidence to approach her boss for additional responsibilities at Air Canada and learned crucial boundary-setting skills to balance her demanding career with being a mother of three. "The way we were evolving with our sessions, I felt I could conquer the world," she shares, highlighting how the right mentor relationship can fundamentally shift your professional trajectory. Now Janis has come full circle, helping organize TIME events in Queensland to give others the same opportunity for growth. She emphasizes that what makes the TIME program special is its tailored approach—travel professionals mentoring other travel professionals in structured, confidential settings that focus on individual goals. Whether you're considering applying for the TIME program, looking to become a mentor yourself, or simply curious about how mentorship can transform careers, this episode offers honest insights about the power of investing in your professional development. Listen now and discover how the right mentor might help you conquer your world too! Subscribe to the TIME Podcast for more inspiring stories from travel industry professionals, and visit the Time website to learn about upcoming mentorship opportunities in your region.

Send us a text What begins as a formal mentorship often transforms into something far more profound. Just ask Aloma Butler and Alka Tapa, whose professional pairing through New Zealand's TIME program has flourished into a seven-year relationship of mutual growth and genuine friendship. This episode—our first featuring guests from New Zealand—unveils the remarkable journey of mentor and mentee whose connection has long outlasted the program's formal six-month structure. Aloma, now Sales Operations Manager at Qantas Airways, candidly shares how in 2018, despite appearing confident at industry events, she struggled with self-belief. She sought mentorship not primarily for tactical advice but to rebuild her professional confidence. Their story beautifully illustrates mentorship at its best—where the mentor doesn't dictate decisions but creates a safe space for authentic conversations and strategic planning. "I was the one that made those plans that I needed to put in place," Aloma explains, "but she was a guide more than anything." This distinction between guidance and direction marks truly transformative mentoring relationships. What makes their connection especially powerful is its evolution into reciprocal support. They still speak regularly—sometimes weekly, sometimes monthly—to navigate career challenges together. As Alka notes, "I feel mentors learn from their mentees as well. I think it's not just us teaching." The episode also reveals insights into the TIME program in New Zealand, including New Zealand's permanent home at the Crown Institute—coincidentally where Aloma studied travel and tourism years earlier. This full-circle moment exemplifies how industry connections often interweave in unexpected and meaningful ways. Whether you're considering becoming a mentor, seeking mentorship, or simply interested in professional development, this conversation offers powerful insights into creating relationships that transcend formal programs to become lifelong connections of mutual growth and support.

Send us a text What happens when a chance encounter at a panel event transforms a career path? Join us as we chat with Brianna Drummond, the inspiring Product Operations Team Leader at Inspiring Vacations, who shares her journey into unexpected opportunities. From skepticism to success, discover how Brianna's scholarship experience, mentorship with sales coach Nicole O'Sullivan, and bold steps outside her comfort zone have redefined her professional growth and leadership abilities. Without a sales background, Brianna reveals how understanding personality traits and communication styles can revolutionize networking. We swap stories about the challenges and triumphs of becoming more outgoing, and Brianna explains how pushing beyond familiar boundaries can lead to meaningful connections. With insights into vibrant networking scenes in Melbourne and Sydney and tips for leveraging LinkedIn, this conversation is packed with strategies to elevate your career and personal development. But it's not all business! We spice things up with some podcast banter, a quest for Melbourne's best croissants, and family tales of unpatented inventions. Laugh along with us as we explore the quirks of life, like waiting hours to witness a rare flower bloom or the whims of dressing up for a podcast. Tune in for a lively mix of professional insights, personal anecdotes, and a reminder that growth often comes in the most unexpected ways.

Send us a text Curious about the profound impact of mentorship on career growth? Join us as Arnaud and I unpack the transformative journey that began with a 90-minute mentoring session. He shares their experience of stepping outside familiar circles to seek guidance from industry expert Neil Agar, all prompted by significant organizational shifts. Our discussion covers not only the selection process for a mentor but also highlights the importance of diverse perspectives. With a sprinkle of humor and light-hearted jabs about my own availability for advice, we explore how our community facilitates these enriching interactions, leading to impactful professional development. Our conversation then flows into the lasting power of mentorships beyond formal sessions, shedding light on the genuine commitment of mentors who volunteer their time purely for the joy of fostering mentee growth. Discover the mutual benefits of these relationships, including the exchange of fresh generational insights. We paint a vibrant picture of how spontaneous community support and mentorship can spark personal growth, touching on personal anecdotes that include upcoming birthdays and the creation of meaningful connections. Prepare for an engaging episode full of anecdotes, humor, and insightful discussion on professional and personal development within a supportive community.

Send us a text Penny Spencer, the visionary force behind the Time mentoring program, joins us to celebrate 15 years of transformative impact in the travel industry. Discover how Penny nurtured this initiative through tough times like the Global Financial Crisis and COVID-19, all while expanding its reach to New Zealand and increasing its vibrant community of mentees and mentors. Her insights into the resilience and passion required to sustain such a program promise valuable lessons for anyone interested in career progression and industry retention. Reflect with us on the multicultural tapestry that unites our hosts and our guest, celebrating shared roots and the crucial support from partners like Air New Zealand. As we gear up for the grand 15-year celebration event, expect lively discussions on gratitude, humility, and aligning personal and professional goals. Hear anecdotes that highlight the power of networking and mentorship in sparking inspiration and fostering a supportive network, even for those who can't directly participate. This episode is a heartfelt homage to the connections that fuel growth and the community spirit that makes it all possible.

Send us a text Ever tried to perfect the art of finding the ideal croissant? It's been a humorous and delicious journey for us this year, filled with unexpected twists, wardrobe choices, and, yes, the occasional pastry mishap. We also take a moment to express our heartfelt gratitude as we wrap up an incredible 2024, celebrating our 50th episode and reflecting on our climb in Australia's podcast ranks, all thanks to our amazing guests. Mentorship has been our guiding light, illuminating the path for both the seasoned and those just starting their careers. In our latest episode, we celebrate these bonds that extend beyond the workplace, forming friendships that last a lifetime. We share tales of growth from graduation events, emphasizing that the journey of personal and professional development is ongoing and rewarding, with or without financial incentives. The tales of personal triumph and connection have been nothing short of inspiring, reminding us of the power of mentorship networks. As we gear up for 2025 and the 15th anniversary of the TIME program, fresh formats are on the horizon. We also reminisce about some quirky revelations from past participant stories—did you know we had a guest who was once a Russian opera singer? Looking forward, there's excitement in the air for future Mardi Gras plans. This year has been a memorable one, and with a sprinkle of gratitude and a dash of humor, we thank our listeners and look forward to more enriching adventures together.

Send us a text Join us for an exciting episode featuring the dynamic Celia Ho, the digital marketing maestro at AAT Kings, as she unpacks her unique career journey. Picture the bustling scenes at Brisbane Airport with our high-spirited guest, Arnaud Michelin, setting the pace. Celia creatively recounts her journey using the metaphor of an airport adventure, with the acronym T-I-M-E serving as her runway to professional growth and transformation. As she shares her hesitations and eventual decision to embark on "Flight 53," Celia's reflections on embracing change and seizing opportunities will resonate with anyone charting their own path. In our lively discussion, we unravel the profound impact of mentorship and networking on growth. Celia likens her own journey to running a marathon, breaking down immense goals into achievable strides. With tales of inspiring encounters, including a memorable networking moment with industry veteran Rick, the episode unfolds insights into holistic business practices. As the talk turns personal, we venture into Celia's fashion adventures with Marimekko, dispel Autobahn myths, and share endearing stories of organizational quirks at home. This episode promises a vibrant mix of professional insights and personal anecdotes, offering a rich tapestry of inspiration and discovery.

Send us a text Ever wondered how mentorship can revolutionize your career? Get ready to be enlightened as we chat with Shelley Martin, Business Development Manager at Uniworld Boutique River Cruise Collection. Shelley opens up about her compelling journey into the TIME community and how a colleague’s positive experience sparked her desire to embrace mentorship. She candidly discusses the significance of career health checks, especially post-COVID-19, and reveals why having a mentor is invaluable at any career stage. Tackling imposter syndrome? This episode is for you. Shelley shares how her mentor’s guidance transformed her confidence and the importance of a strong network within the TIME community. We delve into the unique and supportive nature of the Queensland travel industry, where close-knit relationships play a crucial role. Learn how networking and mentorship can lead to transformative personal and professional growth. As we switch gears to a more relaxed conversation, expect laughter and camaraderie. From memorable fashion moments at Cruise 360 to hilarious personal anecdotes involving Anna and her dad, this segment brings a mix of humor and heart. We also chat about future meet-ups in Queensland, cooking French cuisine, and even introduce a fun new podcast segment where listeners guess company abbreviations. This episode promises not only valuable insights but also plenty of laughs and engaging stories.

Send us a text Unlock the secrets to career advancement and the power of mentorship with our special guest, William Kaafi, the Guest Services Team Leader at Norwegian Cruise Line. Will’s journey from feeling unprepared to achieving a promotion through the TIME mentorship program is nothing short of inspiring. Guided by the support of Angela Middleton and the mentorship of Simon Bernardi, Will’s story vividly illustrates how encouragement and guidance can transform professional trajectories. Tune in to hear about the essential leadership skills he developed and the delicate balance he maintains between supporting his team and managing personal responsibilities. Dive into the pivotal role of data analysis in customer service and learn how it can shape decision-making and break down perception biases. Will shares firsthand experiences on the importance of networking and maintaining a robust LinkedIn presence to cultivate industry relationships. From engaging workshops to the positive energy at industry events, this episode is brimming with insights and motivation. Get ready to embrace the vital lessons on stepping out of your comfort zone and harnessing the benefits of a supportive network in your career journey.

Send us a text Ever wondered how a stint at a local brewery could reignite someone's passion for the travel industry? Tune in to hear Peta Godfrey, Managing Director at Travel Focus, share her incredible story of resilience and reinvention amidst the chaos of the COVID-19 pandemic. Discover how a pivotal scholarship from Tour Atlas and the transformative TIME program helped her rediscover her strategic vision for her business, all while balancing the demands of professional and family life with the guidance of mentor Penny Spencer. Peta's journey is a masterclass in finding opportunity in adversity and cultivating a renewed sense of purpose. And that's just the beginning. We'll also take you on a delightful detour through Sydney's best croissant spots (once again), and you'll learn why adding personal travel anecdotes can revolutionize your sales strategy. Plus, get a backstage pass to the surprising past of one of our guests, a former drummer of the rock band Tokyo Spares, now thriving in the travel industry. From early 2000s fashion reminiscing to celebrating the TIME-less elegance of French men, this episode is packed with engaging stories, practical wisdom, and plenty of laughs. Don't miss this captivating blend of business insights and personal reflections.

Send us a text What if you could translate the joy of dance into your professional life? Join us at the bustling Melbourne Airport, where we sit down with Kristina Sambaher, State Manager for New South Wales and ACT at Ponant and Paul Gauguin Cruises, as she shares her unique journey with the TIME (Travel Industry Mentor Experience) program. Kristina opens up about her application process, the instant connection with her mentor Alice at the Four Seasons, and how this mentorship experience has been nothing short of transformative. Change is inevitable, but it's how we navigate it that defines us. Kristina reflects on her participation in the Flight Centre Travel Group Emerging Leaders Program in 2017, emphasizing the importance of change for personal and professional growth. With Alice’s mentorship, Kristina found a creative and supportive outlet through their walk-and-talk sessions, which fostered a productive environment. We explore how different settings can influence our work and the invaluable role of a mentor in adapting to new challenges. But it's not all work and no play. We indulge in a nostalgic conversation about our shared love for dance. Kristina, a former ballroom dance instructor with Arthur Murray Dance School, reminisces about her favorite dance style, the jive, that lit up her teenage years. Our discussion spans various dance forms and their significance, with some delightful anecdotes about producing ballroom dance TV shows and even the cultural roots of the tango. This episode is a vibrant mix of mentorship, embracing change, and the joy that comes from our passions.

Send us a text Join us for an inspiring conversation with Bryan Swadling, Master Planning Manager at Scenic World, as he shares his fascinating journey from the TIME program to leading long-term strategic initiatives. Learn how Brian, guided by his mentor, navigates the complexities of planning for the future of iconic attractions like Scenic World and Bridge Climb. Discover the secrets behind creating sustainable plans that stand the test of time and avoid costly mistakes, as well as a hint at an intriguing challenge that might be on the horizon for the bridge climb. Ever wondered how stepping outside your daily company environment can spark fresh perspectives? Brian sheds light on the benefits of professional development and networking, despite the logistical challenges. From memorable guest speakers to reframing performance management conversations, Brian provides invaluable insights into how external viewpoints can transform your approach. Tune in for anecdotes about impactful sessions and the golden rule of taking away three key points from every conversation. Finally, we delve into the power of networking and the evolving role of LinkedIn in professional growth. Brian recounts a memorable graduation speech and discusses the unique challenges faced by the attractions industry, like dealing with weather impacts on visitor numbers. The episode wraps up with a heartfelt farewell celebrating Brian's recent graduation and a personal revelation you won't want to miss. This episode is packed with wisdom, humor, and a genuine passion for professional and personal growth.

Send us a text Get ready for a fabulous episode as we welcome Barry Laaksonen, Sales Manager for Silversea, who shares his transformative journey through the TIME mentorship program. Ever wondered how top professionals build the confidence to voice their opinions in executive meetings or develop strategic thinking skills? Barry reveals the secrets, all thanks to the expert guidance from mentors like Ankur Wadha. Plus, we have a fun fashion update: polka dots are back, and they're hotter than ever with French top model Arnaud Michelin leading the trend! But that's not all—this episode also takes a heartfelt turn as we discuss the art of delivering impactful graduation speeches and the profound personal growth that comes from living abroad. From honing listening skills in Chile to embracing Finnish heritage, you'll hear stories that underscore the importance of adaptability and self-awareness. We wrap up by celebrating the mentoring process in the post-COVID fashion industry, sharing touching anecdotes of pride and joy as mentees succeed. Remember, it's not just about guidance but forming meaningful, supportive connections. Happy Friday and stay fabulous!

Send us a text Ever wondered how introverts can excel in the tourism industry and beyond? Join us as we chat with Demi Kavaratsis, the dynamic founder of DK Executive Business Consultancy and a mentor at TIME. Demi shares her incredible journey from her Greek-Australian roots to leading roles at Agencia and Expedia Group. She offers invaluable insights into helping foreign companies thrive in Australia and reflects on her path to becoming an influential mentor, inspired by her own experiences and the drive to uplift others. Discover the surprising ways introverts can shine in travel and presenting roles, debunking the myth that these positions are only for extroverts. Demi provides practical tips on managing energy, building confidence, and setting achievable goals. Through personal stories and mentoring experiences, she highlights the importance of preparation, encouragement, and accountability in fostering personal and professional growth. These strategies not only help introverts but anyone looking to maximize their potential. Finally, Demi opens up about her transformative mentorship journey. She candidly discusses her initial doubts and the realization of her impactful role as a mentor. From traveling across Australia to support her mentee Laura to the power of self-presentation, Demi's stories are both inspiring and relatable. The episode wraps up with a light-hearted yet insightful discussion on managing relationships with key stakeholders, making this a must-listen for anyone interested in professional development and personal growth.

Send us a text Have you ever faced the daunting task of reinventing yourself in the professional world? Jenna Rank, Marketing Director at Saltwater Hotel and Resorts, joins us to recount her transformative journey from extrovert to introvert, navigating the new terrain of networking and personal growth post-COVID. She reminisces about the rush of her graduation night, sharing the podium with nerves and excitement, and credits the TIME program for shaping her into the speaker she is today. Her story is a masterclass in adaptability, as she finds her voice in a changing industry and solidifies connections that reach far beyond the superficial. As our conversation drifts from personal evolution to the sensory delights of coffee and pastries, you're invited to a mouth-watering rivalry between Melbourne and Sydney's culinary scenes. Jenna and us debate over the cities' coffee cultures and the quest for the elusive perfect croissant, all while revealing bits of our personal histories – including her own unexpected detour through the world of archaeology. This episode is a blend of laughter, earnest insights, and the occasional culinary letdown, promising a rich tapestry of stories that interweave the professional with the profoundly personal. Join us for an episode where genuine connections are brewed, and life's unexpected flavors are savored.

Send us a text Embark on a journey of growth and discovery with Brett Thomson, the corporate sales maestro from APAC at TAG, as he recounts his transformative experience with the mentorship program TIME. With the wisdom of his mentor, industry titan Martin Cowley, Brett navigates the complexities of B2B relationships and commercial strategy, revealing the profound impact of mentorship on his career trajectory. You're guaranteed to walk away with a blueprint for approaching professional mentorships that marry structure with the necessary flexibility to thrive in today's dynamic sales landscape. Our conversation doesn't just skim the surface; we plunge into the essence of adaptability and open-mindedness, the secret ingredients for success in the modern business world. Networking can seem like a minefield, especially for the introverts among us, but fear not—we dissect the intricacies with ease and a touch of humor. As Brett and Arnaud & Timo swap tales from our troves of professional adventures, from horticulture to acting stints, we uncover the hidden skills that shape us outside the boardroom. Our banter about the Melbourne-Sydney rivalry through the prism of French cafes provides more than just a chuckle—it's a testament to the unexpected ways our personal journeys enrich our professional networks. Tune in for an episode that's as much a celebration of authentic connection and community as it is a guide to the perpetual art of learning and giving back.

Send us a text Embark on a transformative exploration of mentorship and connection as Mira Yates, the vibrant membership manager from Cato, unveils the impact of the TIME mentorship program on her career voyage in Australia's tourism landscape. Alongside her, Arnaud, the charming French (dragon) queen of croissants, shares an unexpected twist on the grit and endurance of marathon running and how they mirror the strides one must take in career longevity. Together, their stories weave a tapestry of guidance, growth, and the pursuit of passion that will leave you pondering the relationships shaping your own professional journey. This episode is an aromatic blend of personal development and cultural delight, taking you from the bustling industry events of Sydney and Brisbane to the historical twists of the beloved croissant. You'll uncover the essence of meaningful networking, where authenticity triumphs over mere connections, and community support becomes the cornerstone of thriving in the tourism sector. So join us, for a conversation that promises to enrich your palate and your path, with laughter, lessons, and a shared love for the experiences that unite us.