SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations

Today, we’re joined by Pieter de Villiers, Co-Founder & CEO at Clickatell, the global leader in chat commerce. We talk about:  3 pillars of excellence to measure decisions against when building a SaaS app Changes in ideal customer profile from year oneGlobal democratization of SaaS investingWhat to have a clear view of before writing a single line of code

Today, we’re joined by Derek Rey, Investor + Founder & CEO at Demand Inc., a human-driven AI-enabled sales development team. We talk about: The loss of knowledge of how to send good emailThe paradox of needing AI in order to be human at scaleWhat Sales Development Reps can do to be successful, particularly while working with AIThe role of email marketing in building top of funnel pipeline

On today’s episode, we’re joined by Sahil Patel, CEO at Spiralyze, provider of data-driven performance Conversion Rate Optimization (CRO) services. We talk about: How effective most companies’ websites are at lead gen 3 common mistakes that lower website conversionsWhat to put on your homepage instead of boring stock images of people in a conference roomWhy you should review your website translated into a language you don’t speakThe importance of talking about not just the ups, but also the downs in business

On today’s episode, we’re joined by Praveen Narra, Founder & CEO of Tech.us, a Silicon Valley based software development company with a team spread across the globe. We talk about:  Expected AI innovations, including large-scale personalization & “Invisible AI”How AI is disrupting software development, including launching to multiple narrow markets The “Minimum Wow Product” instead of MVPWhy you can't just hire an iOS developer and expect them to build a great mobile appImportance of keeping up with the pace of tech innovation

On today’s episode, we’re joined by John Sarver, Innovation and Technology Consultant at Saaslogic, providers of a next gen SaaS billing and subscription management platform. We talk about: The impacts of segmentation in optimizing revenue operationsIf early-stage startups need a revenue platformHow startups can best transition from focusing on tech to operationsGenerational gaps in purchasing patternsHelping merchants test pricing strategies

On today’s episode, we’re joined by Vipul Shah, Co-Founder (CEO & CFO) at SaaSWorks, which delivers a single source of customer, revenue, and usage data truth to CFOs and finance teams. We talk about:  The importance of quality of revenue (& the boring side)Managing the conflict of fast growth versus quality of revenueThe challenges of low-fit customersStopping sales to less successful customer segmentsThe 2 metrics investors are focusing on in this tough environment

On today’s episode, we’re joined by Baird Hall, SaaS Builder and Co-Founder at Churnkey, the platform which supercharges every part of customer retention, helping companies optimize growth.  We talk about: Advantages & disadvantages of various pricing model & their impact on churnThe 4 different types of churnDos & don’ts for SaaS startups to reduce churnImportant data to capture around customer cancellationsHow customer reactivations are a big, often neglected opportunity for SaaS companies

On today’s episode, we’re joined by Matt Verlaque, Chief Operating Officer at SaaS Academy, the complete business growth system for SaaS founders. We talk about:  How SaaS companies are 10% art, 90% scienceMaking deposits into your customer goodwill account to avert disasterImportant founder attributes for successThe most innovative marketing strategies Matt has seen

On today’s episode, we’re joined by Sid Banerjee, Chief XM Strategy Officer, Qualtrics, the leader and creator of the experience management category. We talk about:  Using automation to generate faster insightsFocusing on delivering value, and demonstrating that to prospective clientsHow Gen AI is finding problems & recommending solutionsUsing AI for right & left brain capabilities to build 150 different analysis modelsUsing analytics to determine where digital customer journeys break

On today’s episode, we’re joined by Phil Ahad, Former CDO at Toluna, the leading global insights technology and panel provider. We talk about:  How much of Phil’s day-to-day work could be done by AITrading privacy for personalized recommendationsThe need for human insights when testing future conceptsReaching the point of fully democratized market researchHow AI will disrupt revenue models

On today’s episode, we’re joined by Lee Blakemore, Chief Executive Officer of Introhive, the leading Client Intelligence Platform. We talk about:  Building a culture that’s data-oriented & encouraging autonomy Being pragmatic – without killing opportunitiesAmusing anecdotes about the early cloud daysIf startups should invest more in marketing or sales

On today’s episode, we’re joined by Devvret Rishi, CEO & Co-Founder at Predibase, the low-code AI platform for developers. We talk about: Progress towards democratization of LLM & AITackling the main challenges of machine learningWill LLM apps replace or enhance SaaS apps?Insights from Predibase’s survey of 150 executives, data scientists, & developersWhy people will stop trying to use a cannon when they need a scalpel

On today’s episode, we’re joined by Peter Voss, Founder/ CEO/ Chief Scientist, AGI Innovations & Aigo.ai, developers of the first and only “Chatbot with a Brain.” We talk about: The 3 waves of AIHyper personalization as compared to generative AIHow chatbot technology in the future will conduct interviews to learn requirementsTraceability to understand any mistakes with AIBuilding a truly personal assistant that serves your agenda, is hyper-personalized, & private

On today’s episode, we’re joined by Ben Johnson Founder, CEO of Particle41, a provider of software and product development solutions crafted by world-class app development, DevOps, and data science teams. We talk about: What components the CTO owns in a SaaS companyOptimizing the efficiency of dev teamsHow much of the CTO role is internal vs. externalHow to interview & identify a great CTO candidate

On today’s episode, we’re joined by Jason Kruger, President & Founder at Signature Analytics, a provider of expert-level accounting and business advisory solutions to small and middle-market businesses throughout Southern California and beyond. We talk about: Accounting mistakes commonly made by SaaS foundersThe challenges of balancing CEO optimism with necessary pragmatismAreas successful SaaS CEOs spend the most time onThe collaborative process of developing KPIsThe trouble with viewing accounting as a necessary evil

On today’s episode, we’re joined by Dan Balcauski, Founder and Chief Pricing Officer of Product Tranquility, a consulting firm in Austin, Texas focused on helping high-volume B2B SaaS CEOs define pricing and packaging for new products. We talk about: What people often get wrong about pricingPricing questions you should never askWhat to ask instead The right way for companies to raise pricesHow to determine if you should publish pricing online

On today’s episode, we’re joined by Alex Levin Co-Founder & CEO at Regal.io, the outbound phone and SMS sales solution built to drive more conversations with your customers, so you can hit your growth goals way faster. We talk about: The value of start-up founders doing sales for the first few million in ARWhy AI won't replace humans (for a while)The optimal speed for company growthHow to decide to take in more capital from outside sources to accelerate growthThe hardest parts about being an early-stage entrepreneur & advice for those stages

On today’s episode, we’re joined by Jan Arendtsz, CEO & Founder, Celigo, a leading integration platform as a service (iPaaS) company. We talk about: Increasing efficiency with workflow automations Powerful use cases for iPaaSUsing AI to make better SaaS products that help users be more productiveEmpowering business users to automate their underlying business processes

On today’s episode, we’re joined by Jason Radisson, CEO and founder at Movo, the AI-powered HR platform that automates the expensive, manual and time-consuming process of acquiring, engaging, and upskilling a high-volume frontline workforce.  We talk about: How AI can help with workplace flexibility in the gig economyReducing HR’s paperwork burden, so they can focus on meaningful interactions with candidates The implications of AI making software engineers 10X more productiveThe coming Cambrian explosion of SaaS companies…. & what curbs enthusiasm

On today’s episode, we’re joined by Ben Sebree, Senior Vice President of R&D, CivicPlus, a technology company committed to empowering governments to efficiently operate, serve, and govern through the use of innovative and integrated technology solutions. We talk about:  Helping local governments to be more efficient in the modern cloud ageMeasuring the potential impact & user adoption of new tech offeringsDigital initiatives, including AI, that cities can undertake to most benefit residentsHow governments can build trust by providing more ways for citizens to interact with government