Ticket Volume - IT Podcast

Technology Podcasts

News and information for improving IT experiences. Ticket Volume connects a community of Service Management professionals with new ideas and perspectives. Powered by InvGate. New episodes soon!

Episodes

102. AI and Service Management: From PepsiCo's VR Training to Ethical Dilemmas

101. What Makes Teams Replace IT Tools? Triggers You Shouldn’t Ignore

100. Ticket Volume hits 100 episodes and shares 5 takeaways from the road so far

99. Designing IT Services That Build Trust: Georgina Otubela on Service Design & Incident Management

98. IT Recycling done right: Alicia Syx on secure & sustainable ITAD

97. What Organizational Governance Really is: Insights From Valence Howden

96. The Power of SLAs: Linda Lenox on Bridging Business and IT Through Meaningful Metrics

95. The Road to Zero Incidents: John Gordon on Preventative Incident Management

94. Optimizing Service Management for higher education: Insights with Vicki Rogers

93. IT Service Management Trends For 2025: Insights from Rob, Claire, and Mark

92. Customer Experience And Emotional Intelligence: Key Insights and Strategies

91. The Future of AI in IT: Insights from InvGate CEO Ariel Gesto

90. Building a Service Management Office: Lessons from JAMF's Journey on Ticket Volume Podcast

89. Rethinking ITSM: Ken Gonzalez on Organizational Capabilities, Customer-Centricity and Growth

88. Are Rigid Processes Hurting Service Management? Insights on Flexibility with Shane Carlson

87. Exploring Mental Health in Tech: Insights with Dr. Torres, Aileen Day, and Emily Hubbard

86. Is the IT Job Market in Crisis? Insights and Tips with David Lowe & Stephanie Lundberg

85. The 5 levels of Service Management Maturity with Joshua Nelson, Alex Harding and Sarah Bulley

84. Sustainable IT & Enviromental, Social and Governance: Insights with Dr. Tuuli Bell

83. Revolutionizing ITSM with AI: Insights & Innovations with Daniel Ciolek