Beauty Business Strategies

In this special episode, we answer questions about Team-Based Pay (TBP) raised by Britt Seva in her Thriving Stylist podcast episode titled "Commission Structures That Work Today." Listen to the episode of reference here: https://thrivingstylist.com/podcast/332 As fans of the Thriving Stylist podcast, we were thrilled to be included in the conversation about pay. In this episode, we're excited to answer her questions, as well as bust some common Team-Based Pay myths, including: This episode is a great resource for salon, spa, and medspa owners who are considering switching to the Team-Based Business Model and want answers to common questions. Watch the video version of this episode: https://youtu.be/Gy_stS4rAAU To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

On this episode, Leslie Winterrowd, a seasoned salon owner and Certified Strategies Coach, joins us to share her wealth of knowledge on recruiting and hiring service providers that fit your salon/spa. Together, we dissect the nuanced art of crafting job postings that don't just speak to the skill set but resonate with the core values and culture that make your salon/spa stand out. Leslie's insights are a game-changer, shifting the focus from dangling carrots like pay to connecting with the aspirations of a workforce yearning for meaningful employment. This episode is a heartfelt exploration of why the right attitude and synergy among your team can outshine technical prowess every time. Through candid discussions and real-life examples, we illuminate how a strong set of shared values can not only magnetize the right staff but also foster an environment where both creativity and camaraderie flourish. Conversation highlights: 1:00 Today's recruiting and hiring challenges 2:53 Optimizing your job ad to attract top talent 4:42 The difference with today's applicant pool 5:30 Hiring and recruiting strategies in salons/spas 12:59 Value-based culture in hiring practices 18:13 Living and implementing organizational values Watch the video version of this episode: https://youtu.be/uzd3N3y8kto To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

In this episode, we tackle one of the most pressing issues facing beauty business owners today: PAYROLL. We discuss the delicate balance owners must maintain between meeting employee expectations for higher pay and ensuring the financial health of their company. You'll learn valuable insights on how to approach this challenge, including the importance of communication, career paths for employees, and creating a transparent financial plan. We dive into practical advice on understanding your payroll expenses in relation to overall sales, establishing clear paths for growth, and addressing team members' expectations. Whether you're an established business owner or just starting in the beauty industry, this episode offers actionable strategies to help navigate payroll challenges and build a stronger, more resilient business. Conversation highlights: 00:54 Balancing payroll costs and team happiness 01:50 Where does your payroll stand? 03:30 Communication + financial transparency are key 06:00 The importance of mapping out career paths 06:40 Common payroll challenges in the beauty industry 09:08 Action steps to take if you're overwhelmed by payroll 12:40 The real meaning behind an employee's request for a raise Watch the video version of this episode: https://youtu.be/Ne5V6MJdPmk To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

In this episode, Wafaya Abdallah, owner of Curly Oasis Inc, reveals how specializing in curly hair and embracing a team-based approach dramatically increased productivity. This episode isn't just about the highs of winning a productivity award; it’s a raw look at the challenges that followed, including the departure of key staff members. Wafaya opens up on what it takes to rebuild, proving that the journey of success is as much about adaptability as it is about accolades. Step into the world of enhanced team efficiency as we dissect the benefits of refining the traditional workweek, introducing a game-changing dedicated training day that improves skill levels without upending existing schedules. We consider the advantages and practicalities of a compressed workweek, diving into how it could benefit both the staff and the business’s bottom line. Tune in for a transformative conversation that highlights Wafayah's evolution as a leader and her perspective shift that turns life’s challenges from hurdles into launching pads for growth. Conversation Highlights: 1:45 From Award Winner to Facing Curveballs 5:14 Embracing Change and Seeing Challenges as Opportunities 5:55 Impactful Advice from a fellow Strategies member 8:40 Listening Deeply to Understand and Adapt 10:59 The Magic Pill: A 4-day workweek 12:54 Leading with Curiosity 14:07 Behaviors Drive the Numbers 16:07 Achieving Work/Life Harmony 21:49 Wafaya's One Takeaway Watch the video version of this episode: https://youtu.be/4y_5oj0Pezk To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

In this episode, we navigate the choppy waters of the beauty industry's post-pandemic financial recovery, from the lifeline of PPP loans to the newfound urgency of profitability. Reflecting on those who emerged from the storm unfazed, we unveil why a solid financial foundation isn't just helpful—it's imperative. Join us as we dissect the transition from survival to growth, emphasizing the need for each salon and spa to aim for the cushion of high-profit margins and smart cash flow management. This episode isn't just about bouncing back; it's about leaping forward. We dive deep into the financial strategies that will not only keep your beauty business afloat but growing sustainably. Learn the essential discipline of planning for profit and the critical role that understanding financial ratios plays in your success. With actionable insights, this discussion arms you with the tools to craft a resilient, profitable future in the beauty industry. Watch the video version of this episode: https://youtu.be/KfNj1pHPFuc 00:00 The reality of the post-COVID financial landscape 05:16 How the current economy is influencing customer spending habits 07:14 Be patient for growth, impatient for profit 09:14 How government aid masked pre-pandemic issues in the beauty industry 11:18 Key strategies for stabilizing salon/spa finances 19:24. How the beauty industry can move forward To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

In this enlightening episode of the Beauty Business Strategies Podcast, we sit down with Alicia Bonner, a former physician assistant who boldly embraced entrepreneurship to establish Bella Mobile Aesthetics. In our candid conversation, Alicia takes us through her unique transition from organizing pop-up Botox events to founding a successful brick-and-mortar medspa. She openly discusses the hurdles she faced in leadership, team management, and the invaluable role of professional guidance in her journey. Key insights include: Beyond the business tactics, this episode is a heartfelt story of community, support, and fulfillment from pursuing one’s passion. Conversation highlights: 00:00:03 - Transition to Medspa Ownership 00:11:10 - Taking the Leap 00:25:01 - Transition, Growth, and Mobile Expansion 00:29:57 - Seeking Guidance and Pursuing Dreams 00:33:47 - Appreciation and Thanks for Sharing Tune in to discover how Alicia's blend of determination and adaptability has shaped her career and serves as inspiration for aspiring entrepreneurs in the beauty industry. Watch the video version of this episode: https://youtu.be/0QRA-pvLRZw To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

Get ready to revitalize your salon's approach to efficiency and profitability! On this episode of the Beauty Business Strategies podcast, we speak with Tim Howard, Chief Innovation Officer at Vish, a technology-based company that takes a revolutionary approach to hair color management. During our discussion, Tim shares his insights on managing hair color inventory, reducing waste, and understanding how your actions impact business profitability. He also shares his insights on replacing the "bucket method" with more efficient strategies and leveraging technology for a more sustainable and profitable business model. Have you ever wondered why some salons seem to thrive while others struggle? Listen in as Tim explains how proper coaching and a streamlined menu can help manage critical areas of the business more effectively. He presents valuable perspectives on how clarity and understanding can pave the way to successful strategies. The final gem of this episode is the discussion about change and the importance of having a solid foundation in the salon industry. Tim encourages us to embrace change and shares tips to ensure our teams work harmoniously. 00:03 - Improving Salon Efficiency and Profitability 12:55 - Profitability and Waste Reduction in Salons 19:21 - Improving Salon Efficiency and Profitability 28:22 - Coaching and Mistakes in Salon Management 39:58 - Change and Foundation in the Salon Industry Watch the video version of this episode: https://youtu.be/orBVjXuEdxQ To learn more about Vish: https://getvish.com/ To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

What happens when you combine open communication, vulnerability, and trust in the beauty industry? You get Trisha Koppert, the general manager of Dulcederm, who believes in the power of a safe and inclusive workspace. Get ready to explore a stimulating conversation on the art of empowering not only the owner but also the team, interpreting the owner’s wishes, and transforming difficult conversations into dialogues that can foster growth and understanding. In this enlightening chat, Trisha talks about the significance of building trust and creating a culture of investment in her team, and how these factors have shaped Dulcederm’s growth journey. She underscores the importance of listening to understand, not just respond, and how this practice lays the foundation for a successful team. Additionally, Trisha opens up about her experience of overcoming personal challenges and how it has shaped her as a leader. This is not just a podcast about the beauty business, but an exploration of leadership, courage, and the crucial role of a fulfilling career in nurturing the soul. Join us on this insightful journey with Trisha Koppert and take away valuable lessons on building a culture of empowerment and open dialogue. 00:03 - Welcome 01:17 - Meet Trisha Koppert 02:02 - Between owner and teams there's General Managers 04:14 - The salon/spa general manager's role 07:25 - Taking care of team 09:56 - Empowering your team's voice 16:02 - Fostering ownership and connection from your team 18:51 - Vulnerability and trust in building relationships 22:01 - How teams can ask for help 25:25 - Not every situation is beautiful and wonderful 27:17 - The role of passion and vulnerability 34:19 - The Importance of vulnerability and listening 36:38 - Being there for your manager 39:38 - Listen, translate, empower, educate, excite, and include everyone - The crux of the manager position Watch the video version of this episode: https://youtu.be/E4X0bg4GOPI To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

On this episode of the Beauty Business Strategies Podcast, we are joined by Valorie Tate, "corporate misfit" and owner of Sustain Beauty Co. Valorie is an industry expert on sustainable salon practices and is deeply passionate about transforming salons and spas into eco-friendly spaces. During our conversation, Valorie shares the importance of sustainable beauty business practices and how they can benefit your bottom line. We also explore what it means to embrace sustainability in the beauty industry. Hint...it's much more than just recycling! Valorie also shares her pro tips on hiring advice, incorporating AI into your business, and sustainable hiring and leadership (yes, that's a thing!). Listen in now, and gain expert guidance on making your salon more eco-friendly without compromising quality or breaking the bank! 00:47 - About Valorie and Sustain Beauty Co. 04:03 - Where are we now? 07:52 - Saving the planet (and money!) 12:11 - Expert recommendations! 15:58 - Waste not! 17:01 - Marketing your purpose 22:16 - Tools and resources 23:05 - Mental health and sustainability 23:57 - Attract your ideal team! 25:37 - The power of intention 29:24 - Progress, not perfection 32:27 - Recruiting Zoomers 35:08 - 5 secrets to hiring the next generation 36:50 - They work differently 41:00 - You can use AI too! 44:35 - Recap 46:51 - Find Valorie online! 48:23 - Just one more thing… 49:11 - Closing comments Watch the video version of this episode: https://youtu.be/wQiPRiaM95Q Learn more about Sustain Beauty Co at https://sustainbeauty.co/ To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

Burnout comes for us all, especially in a field like the salon and spa industry that is physically and emotionally demanding. However, you don't have to wait for it to get "bad enough" to do something about it. You can start right now! In this Beauty Business Strategies podcast episode, we sit down with "The Burnout Professor," Erica Cuni LMFT, CIMPH. Erica is a Leading Integrative Mental Health & Burnout Specialist, Keynote Speaker, and Fellow Burnout Survivor. Erica was kind enough to sit down with us and share her story - how life (literally) hit her like a truck and how she managed to claw her way back up from rock bottom. She shares what worked for her, why it worked, and plenty of trauma-informed suggestions that might work for you too. In this heartfelt conversation, we'll dive right into the causes of burnout, how to identify and avoid it, and how to conquer it using an accessible and spiritually-rooted approach. So if you feel like you're at the end of your rope, this one's for you. Tune in and learn how to show yourself grace in the face of burnout and take back your life! 01:27 - Introduction 01:57 - Erica Cuni: The Burnout Professor 04:03 - The lowest low 06:07 - Knowing the signs 07:40 - What now? 10:17 - Why does this work? 12:35 - Getting stuck 15:01 - Fight, flight, or freeze 16:20 - Good stress vs. bad stress 26:01 - A recipe for burnout 30:10 - You can try this right now! 37:35 - Listen to your gut…literally. 41:09 - Do a little self-check 46:47 - Want to hear more from Erica? Meet us at TBX23! 48:31 - Closing comments Watch the video version of this episode: https://youtu.be/XHkht_NN3_w Learn more about Erica Cuni at https://www.theburnoutprofessor.com/ To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

In this episode of the Beauty Business Strategies Podcast, our host, Michael Yost, sits down with returning guest Shelby Tarleton, the owner of Pink Lady Lash in Austin, TX, founder of Lash Boss Summit, and host of Lash Boss Radio to discuss the joys and challenges of owning a salon, spa, medspa, barbershop or lash studio. Join us as Shelby shares her insights on navigating the common stumbling blocks that owners often encounter and offers expert advice on overcoming them and fostering growth. Discover practical strategies for learning from mistakes and transforming setbacks into opportunities. If you're a salon/spa/lash studio owner, or an aspiring entrepreneur looking to thrive in the beauty industry, this episode will provide actionable advice for achieving balance and avoiding burnout. Listen in to learn how to conquer the professional, interpersonal, and financial stressors of ownership. Michael and Shelby even discuss how to address some of these stressors without breaking the bank! Listen in to unlock balance for happier clients, a happier team, and a happier YOU! 00:15 - Introduction 01:19 - Shelby Tarleton: Lash Industry Advocate 02:48 - Recap: The joys of salon/spa/lash studio ownership 04:27 - How did we get here? 07:21 - Stress dims everything 08:53 - What are you waiting for? 13:01 - What can I fix for FREE? 17:18 - This one’s for YOU. 21:45 - The biggest challenge 24:41 - Communication is CRUCIAL 27:03 - Be direct, be honest, be real. 32:24 - “We need to talk…” 35:18 - Generations and communication 38:41 - Adjust your lens 43:12 - Staying centered 45:34 - Shelby’s next conquest 46:54 - Where to find Shelby Tarleton 47:24 - Closing comments Watch the video version of this episode: https://youtu.be/mPx6KT23A0I To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

On this episode of the Beauty Business Strategies Podcast, we're joined by Carol Augusto, the executive producer and "dream builder" behind the celebrated beauty industry conference, Serious Business. We'll dive into the inner workings of running a successful conference, the leadership skills required to make it happen, and the teamwork, empathy, and trust necessary to make it truly unforgettable. Carol will also share the thought process behind ensuring events are more than just an experience and offering attendees the tools to apply the lessons they've learned in their businesses. 00:15 - Introduction 01:08 - Meet Carol 02:05 - A crash course on Serious Business 04:08 - Expose, evoke, evolve: what makes a great conference 07:49 - Challenges and weaving it all together 10:40 - Trust and knowing your team’s strengths 12:00 - “The best part!” 14:28 - Carol’s must-read list 18:20 - Sit in the seat of the audience 21:12 - True perspective through empathy 23:47 - Sit in the seat of the audience - even in the back row! 25:30 - The perks of being a “dream builder” 28:11 - It’s the message that counts 30:56 - Building connections 33:01 - Getting results 38:39 - Here’s the take-home 40:14 - Closing comments Watch the video version of this episode: https://youtu.be/vcP9ECOzEnQ To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

Ready to level up your salon or spa's client experience? Don't settle for just "pleasant" - give your clients an experience they won't forget! In this episode of Beauty Business Strategies Podcast, we're joined by Megan Schmidt and Autumn Queen - owners of Identity Atelier in Columbus, OH - as we break down the step-by-step recipe for creating a "true quality experience" for your clients. Get your headphones on and tune in for a crash course on the client journey as Megan and Autumn share their top tips — and real-world results — for curating an unforgettable client experience. 00:15 - Introductions 01:17 - Meet Autumn & Megan 02:00 - Let's talk numbers: Client retention 04:30 - The starting point 05:18 - Part A: First impressions 07:40 - Before they even come in the door 11:35 - Curate your online presence! 12:39 - Part B: The Art of the Phone Call 16:10 - Michael's experience with notes 17:50 - Notes & questions 21:53 - Part C: The Consultation 24:46 - Up your consultation game! 26:40 - Give it time 28:33 - Setting expectations 29:52 - Your regulars 32:48 - Part D: The Service 34:14 - The importance of education 37:49 - Part E: The Big Finish 40:52 - Takeaways 43:02 - Everyone, every time 44:50 - This is just what we do 46:55 - How to keep track 48:15 - Now apply it! 49:08 - Closing comments Watch the video version of this episode: https://youtu.be/vnaTCtsQcfs To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

Get ready to build your dream team! On this episode of the Beauty Business Strategies Podcast, we're chatting with Marian Sang, owner of the highly sought-after Omagi Salon & Spa in Louisville, KY. During this discussion, Marian shares her secrets on building a thriving company culture and A-team staff — from attracting your ideal candidates to conducting killer interviews and keeping top talent. We also explore authenticity, belonging, communication styles, and much more. Listen now to this dynamic conversation and learn how to master the art of hiring - just by being yourself! 0:15 - Introduction 0:55 - About Marian 1:53 - Let’s talk about hiring! 3:03 - The hiring process is changing 6:05 - A little perspective… 8:04 - Authenticity and belonging 9:39 - Take advantage of social media 11:17 - What’s next? - The Interview 14:50 - Hungry, Humble, Smart - Resources 15:15 - Getting to the truth 17:14 - Asking the right questions 18:02 - Marian’s culture questions for honest hiring 22:33 - Nothing is universal - make it your own! 23:50 - The big picture 26:26 - The final test - what to look for 29:40 - Built to last 31:10 - Use your evaluation tools! 32:04 - Sharing your values and expectations 37:24 - Save the “money talk” for last 39:15 - A Time Investment 41:36 - Know how to LEAD each candidate! 44:23 - Honor the individual - it’s the little things! 45:17 - Recap & wrap up Watch the video version of this episode: https://youtu.be/NUaV1Wj0V7c To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

The lifespan of a salon, spa, or medspa will always have its ups and downs. Sales will fluctuate, team members will come and go, and the industry will go through different phases. To survive and thrive, your business and team must continually adapt and evolve with these changes. But how? In this episode of the Beauty Business Strategies Podcast, Laura Pinkas, owner of Shine Hair Color & Design Studio in Columbia, SC, will help us unpack this subject and much more. Laura opened her salon 12 years ago with her sister as her only employee. Now, she has an entire team, and her business is thriving! In 2022, Shine was also named the winner of Strategies' Team-Based Pay Award for Business of the Year Award. So how did Laura take her salon from humble beginnings to Business of the Year? Education, networking, and cultivating a team-based culture that's built to last. And it all started with Laura attending her first Strategies Incubator Seminar. Listen in now to this episode of Beauty Business Strategies Podcast and learn how YOU can evolve yourself, your business, and your team. 0:15 - Introductions 1:30 - Meet Laura! 2:32 - Let's start at the beginning 6:37 - Shine meets Strategies 7:10 - Dreams change too 9:17 - A team that's built to last 12:32 - Finding the right fit 13:44 - Maintaining an "Evolution Mindset" 16:12 - Finding the right resources 18:54 - Becoming a leader 21:20 - What does it mean to be Business of the Year? 24:06 - Shine's "Secret Sauce": Planning with Intention 29:50 - Key Takeaways: Relationships, Expectations, and Communication 36:20 - Defining "team" 38:46 - Coming full circle 40:24 - Closing comments Watch the video version of this episode: https://youtu.be/-pae-JdD0vo To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

How do you inspire your salon/spa teams when you need inspiration and support for yourself? Tune in to this episode of the Beauty Business Strategies Podcast to find out, as we are joined by two amazing members of the Strategies educational team: Educational Director Barbara Pierce and Certified Coach Leslie Winterrowd. In this lively discussion, Leslie and Barbara help us dissect the joys and pressures of being a leader and how you can stay grounded and authentic for your team. This is a raw and honest dive into leadership, vulnerability, and much more. Tune in for solid advice on how to inspire your team, and let them inspire YOU! Watch the video version of this episode: https://youtu.be/sk_69BS2y_s To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

Meeting the right people can be life-changing — or career-making! In this episode of the Beauty Business Strategies Podcast, we're joined by Aria Jayne, owner of Sucre Sugaring Studio in Everett, WA, and winner of the Momentum Award at Strategies' 2022 Team-Based Pay Awards. Aria is the poster child for the phrase "leap of faith." She left behind a stable career in the corporate world to pursue her passion: "ripping hair out of people." She now runs a successful sugaring business with a rockstar team of people who found her along the way. Tune in to this episode to hear what brought Aria to the career-change crossroads, who helped her get there, and how she found success after starting over. If you're thinking of taking your leap of faith, this is an incredibly inspiring story about how the right relationships can help you build something truly priceless. Maybe you could do it too! 0:15 - Introductions 2:42 - How did we get here? 3:40 - Shedding the golden handcuffs 7:04 - Something missing 7:52 - Meeting the right person 9:16 - Starting small 12:41 - The right people find you 14:40 - Purpose, relationships, and authenticity 19:43 - Let's look at the numbers 22:06 - Prepare and overcome 25:00 - The Secret Sauce 29:47 - "A genuine together" 32:30 - What are you creating? 33:24 - What's next for Aria Jayne? 35:54 - Closing comments Watch the video version of this episode: https://youtu.be/MLyWwCEUe0A To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

Ah, the holiday season. The stockings are hung, the appointment book is full, and retail sales are plentiful. So why does your holiday momentum have to end with the new year? It doesn’t! Tune in for this special edition of the Beauty Business Strategies Podcast as Certified Strategies Coaches Leslie Winterrowd and Jason Hoopiiaina bring the holiday cheer as they sit down to unpack how to capitalize on the holiday season by carrying that momentum throughout the entire year. If you want to keep that holiday cheer (and paycheck) going all year round, join us for this special holiday episode. It's Holiday 365! 0:00 - Introductions 1:52 - Holiday 365 - What does it mean? 2:40 - Back to basics: Prebook 3:40 - The next building block: Retention 5:45 - The bow on top: The Client Experience 7:04 - Stay ahead of the game 8:31 - Don’t forget about retail! 10:37 - Don’t stop at Christmas gifts - Other occasions 12:37 - The trust thermometer 14:16 - Always build on the basics 15:53 - Create your occasion 17:45 - A purpose-driven company 20:57 - Your WHY: Something to look forward to 23:25 - Your attitude, your choice 24:43 - It’s the energy, not the holiday 26:18 - What's your anchor? 29:19 - Find something to celebrate! 33:22 - Build systems on gratitude 34:27 - Recap 36:37 - Food for thought & final comments Watch the video version of this episode: https://youtu.be/Ypa1VHDgxAw To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

Could your salon or spa be doing more with less? In this episode of the Beauty Business Strategies Podcast, we sit down with Wafaya Abdallah, owner of Curly Oasis in Rockville, MD, and DevaCurl-certified curly hair specialist. Wafaya transformed her salon post-pandemic by transitioning to a four-day work week and bringing self-care into the workplace. Tune in for a fascinating dialogue about the benefits of flexible scheduling, self-care, and honoring your team — and how you can implement some of these tactics in your salon or spa! 0:00 - Who is Wafaya? 1:51 - How it started 3:53 - The modern renaissance 5:22 - Rethinking the way we work 5:57 - Reopening & adaptation 6:57 - Redefining work & team development - happy people make better workers 8:13 - Overcoming a rigid framework - how to allow flexibility without changing your company's structure/hours 9:43 - What does work look like in the future? 11:52 - Still going strong! 12:56 - The give and take - your responsibility to your team 13:43 - Self-care is professional development 16:07 - Honoring our people & shaping our future 16:42 - Culture is key 18:55 - Nuts & bolts - Transform your business your way 20:53 - Follow the numbers 22:00 - Giving Your team purpose 22:53 - Collaborate! 23:55 - Greatness attracts greatness 24:59 - Leaving room for purpose - balancing and blending work & personal interests to be more well-rounded people 31:56 - It's not about the money! 32:21 - "Coin of the realm" - the ripple effect of the almighty dollar 34:31 - Changing motivations 35:46 - Takeaways 38:36 - Closing comments Watch the video version of this episode: https://youtu.be/Jnqb3iVUQjk To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.

Sometimes, it’s easy to get caught up in being The Boss and forget that you are also a part of your team. In episode 6 of the Beauty Business Strategies Podcast, join us for an insightful conversation about leadership and overcoming adversity with curly hair specialist Yukiko Taylor, owner of OlyCurl in Olympia, WA. Yukiko, winner of the 2021 Team-Based Pay Award for Best Turnaround, shares how a hard lesson in humility and empathy helped her overhaul her salon’s team culture and become the leader her team needed. 0:00 - Introductions 0:48 - How we got here 1:55 - OlyCurl’s turnaround transformation 3:28 - Hiring - Do it right! 4:45 - Time is money 5:42 - Pay well, finish strong 6:41 - …and then COVID happened 8:15 - Finding guidance in unexpected places 9:14 - Never forget where you came from 12:19 - Maintaining your work-life balance 15:44 - Gratitude is golden 19:45 - Integrity - It’s the little things 23:07 - A different approach 24:42 - Embracing growth 27:37 - We all bring something to the table 29:41 - We’re all just trying to do our best - Self-doubt, humility, and trust 34:05 - The gift of failure 36:16 - What does success look like? 37:12 - Closing comments Watch the video version of this episode: https://youtu.be/gW6S5Lizlfw Listen to the audio version of this episode on your favorite podcast platform: https://strategies.com/podcast/ To learn more about how Strategies can help you create more profit, fun, and growth potential for you, your business, and your team, we invite you to schedule a free 60-minute strategy session: Schedule a free 60-minute strategy session: https://strategies.com/free-coaching-session Strategies: https://www.strategies.com Salon/Spa Business Coaching: https://strategies.com/memberships/ In-Person Salon/Spa Seminars: https://strategies.com/seminars/ Online Salon/Spa Training: https://strategies.com/upcoming-onlives/ Podcast: https://strategies.com/podcast/ Instagram: https://www.instagram.com/strategies4biz/ Facebook: https://www.facebook.com/strategies TikTok: https://www.tiktok.com/@strategies4biz The Beauty Business Strategies Podcast is designed to give salon, spa, medspa, barbershop, and lash studio owners, just like you, quick tips to make more money, inspire your team, and create world-class client experiences.