The Chief Psychology Officer

What lies ahead in our working life, what challenges can we expect to face in 2024. The Zircon Psychologists conducted some research to understand the forces that will impact the future of work. This podcast summarises the first 4 of 8 forces that will particularly impact employees and teams, and will start to look at the steps they can take to make the best of the situation and thrive in 2024 and beyond. Unlock the secrets to a thriving workplace with Dr. Amanda Potter, CEO of Zircon, as she brings her expertise as a Chartered Psychologist to illuminate the complex forces at play in employee engagement. Be prepared to redefine your understanding of the psychological contract and discover the eight key factors that are reshaping how we think about work, from the quest for work-life harmony to the imperative of digital savvy. This eye-opening conversation is a gold mine for leaders, HR aficionados, and employees committed to nurturing an environment where talent doesn't just grow—it flourishes. Join us on a journey through the evolving landscape of the modern workplace, where Dr. Potter and Angela Malik share personal stories and practical strategies to foster a culture of well-being and resilience. We delve into the importance of mental health, especially in the age of remote work, and discuss why diversity isn't just a buzzword but a catalyst for innovation and competitive edge. Tune in for an engaging dialogue filled with actionable insights on building a resilient, inclusive, and forward-thinking organization ready to face the future with confidence. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform as mentioned in this podcast please contact Amanda via email: TheCPO@zircon-mc.co.uk. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

Ever feel like your brain is stuck on autopilot, falling prey to biases and inefficiencies? Dulcie Swanston and Dr Iain Price join us again, offering enlightening insights into the art of personal effectiveness and the power of neuroplasticity. Through their dynamic exchange, they unveil approaches to work smarter, transforming "imposter syndrome" into manageable "imposter moments," and fostering stronger professional and personal relationships. Their strategies aren't just about productivity; they're about nurturing a reflective mind and using social connections to reshape perceptions of ourselves and our capabilities. We all grapple with self-doubt and the inner critic, but it's how we turn these experiences into actionable wisdom that counts. This episode takes you through a journey of understanding imposter thinking and provides practical applications to use this awareness in your everyday life. You'll grasp the concept of the 'Sphere of Influence' and how it can streamline your focus on what truly matters. And as we discuss the liberating effects of sorting concerns into areas of control, influence, and acceptance, you'll learn to manage pressure with grace and self-compassion. But that's not all; we also unlock the secrets of maintaining a childlike imagination in the face of life's complexities. Discover how simple breathing techniques can ignite your cognitive functions, unleash creativity, and propel your personal growth. Guests Dulcie and Iain share personal anecdotes and professional insights that underscore the transformational effects of mindfulness and self-compassion. So tune in, breathe deep, and let this episode guide you toward a more intentional and joyful approach to life's challenges. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

Have you ever noticed how a simple act of kindness can transform an entire day? Dr. Amanda Potter, CEO of Zircon, joins me, Caitlin, on a heart warming expedition through the corridors of compassionate leadership, discussing how friendship and empathy at the top echelons of a company can sculpt a culture of inclusivity and high performance. We navigate the delicate dance of accepting compliments with grace and delve into the science behind kindness, revealing how our brains can become hardwired for empathy through consistent, caring actions. Prepare to be enlightened on the nuances of kindness in the workplace, as Amanda and I unravel the threads that connect emotional intelligence to team dynamics and explore the inhibitors that can stifle our best intentions, from stress to unconscious biases. Through candid conversation and personal insights, this episode promises to leave you equipped with practical tools for nurturing an environment brimming with trust and belonging—one thoughtful gesture at a time. Join us and discover how to unleash the transformative power of kindness in your professional sphere, enhancing not just your work life but potentially every interaction you encounter. Timestamps Kindness · 00:00 – Introduction to Kindness · 01:01 – The best of frenemies · 02:04 – Honesty; kindness in disguise · 03:45 – Define kindness: · 05:06 – It’s all connected; all it takes is to be kind · 06:08 – Neuroscience! · 07:17 – It’s far more complex than it looks… Cruel to be kind · 08:56 – Tales from the tube · 09:39 – Gray matters · 10:36 – Is it better to give than receive? · 12:05 – Ice Breaker · 12:47 – Stress: the killer of kindness · 14:00 – A bias against bias · 16:18 – I feel good about being good Enjoy the little things in life · 17:12 – Should I give Amanda compliments? · 18:48 – Beyond the Videodrome · 19:41 – The right environment is key · 20:16 – Holding the door open · 21:15 – Kindness is contagious Customer Service 101 · 22:04 – Balance yourself and put a smile on your face · 23:03 – The best of ourselves · 24:37 – A charitable endeavor · 25:07 – Listen. · 27:31 – One act of random kindness at a time · 28:05 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

As we navigate the complexities of the workplace, it's essential to foster an environment where every mind is valued for its unique contributions. This episode introduces Dr Ian Iceton, a neurodiversity advocate with a rich HR background and personal ties to the topic. We delve into the importance of language, the evolving understanding of conditions like autism and ADHD, and the role of inclusive communication in developing a supportive corporate culture. Our discussion with Ian extends beyond mere awareness; we confront the misconceptions that can arise when neurodivergent behaviours are misinterpreted, stressing the need for education and sensitivity towards differences in communication and sensory experiences. We illuminate the unique ways in which neurodivergent individuals may express and perceive emotions, offering insights for managers and colleagues to build truly inclusive teams. Finally, we celebrate the diverse ways in which we learn and work, acknowledging that what might seem unconventional can be tremendously effective. We champion the idea that embracing cognitive diversity is not only beneficial for neurodivergent individuals but also enriches the entire team. Our conversation with Dr Iceton concludes with actionable advice and resources for those seeking to support neurodiversity in their organisations, ensuring that every employee, regardless of how their brain is wired, has the opportunity to thrive. Connect with Dr Ian Iceton on LinkedIn: https://www.linkedin.com/in/ian-iceton-1865695/ Timestamps Creating Neuroinclusive Workplaces · 00:00 – Introduction to Neuroinclusive Workplaces · 00:40 – Welcome: Dr. Ian Iceton · 03:34 – Choose your words carefully · 04:16 – Neurodivergence & Neurodiversity: what’s the difference? · 09:17 – With open arms When you look in the mirror… · 11:05 – Establishing Psychological Safety · 16:47 – Reading between the lines · 17:21 – Compassion for your fellow man · 19:18 – Too many voices in the room… “Words without thoughts never to heaven go” – William Shakespeare · 20:07 – Seeing red! · 21:04 – Words. · 22:22 – How do you like them apples? · 25:19 – Imposter Syndrome revisited · 26:39 – A change in the future · 27:30 – You can’t say that! · 28:48 – The invisible subject… I’ll tell you a story. · 31:43 – A project long in the making · 33:06 – I didn’t discriminate, did I? · 38:29 – The Line Managers can suffer too… · 40:51 – Dr. Ian Iceton’s contact info · 41:26 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

Why do managers bully their people? What do they hope will happen? What does Psychology and Neuroscience say about bullying at work? In this episode Amanda and Caitlin look at the science, the psychology and the neuroscience to try to unpick this difficult topic. This episode title was recommended by Julie Grosvenor from Dudley MBC, at the NW Coaching & Mentoring Conference in November 2023 in Birmingham. Thank you Julie for recommending this episode. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ Timestamps Why Good Managers Bully · 00:00 – Introduction to Why Good Managers Bully · 01:04 – A subject we’re all talking about · 02:09 – I didn’t want to start the day like this… · 03:18 – I’m just trying to be nice! · 04:12 – Hypercriticism · 05:27 – Yeah; I’m gonna need you to come in on Saturday · 06:36 – Being a total Gareth Keenan · 08:31 – You’re your own worst enemy “My only real motivation is not to be hassled” – Peter Gibbons, Office Space · 10:03 – Stick and Stick situation · 11:08 – Why do the managers do this? · 12:36 – I’m just built differently · 13:32 – I didn’t know I’m like that… · 14:53 – The toxic workplace · 16:35 – Occam’s Razor · 18:20 – Personal potential to bully · 19:19 – Neuroscience! · 20:54 – Look at it from their point of view Looking beyond objectivity · 22:18 – It’s stressing me out! · 22:58 – The hive is against the queen · 24:47 – Scars don’t just go away · 26:16 – Let’s talk about it… · 27:53 – Is it possible to measure bullying? · 28:24 – Utilize the 360. · 29:01 – The Importance of Coaching · 30:08 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

With January being the month of tightening our financial belts we are looking at the concept of sunk cost and why we submit to the bias of sunk cost and throw good money after bad? The sunk cost fallacy is a cognitive bias that occurs when people continue to invest in a decision or project based on the resources (time, money, or effort) they have already put into it, despite the evidence suggesting that these investments are no longer rational or beneficial. Why do we do this and how can we stop? Our neuroscience research has the answers. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform as mentioned in this podcast please contact Amanda via email: TheCPO@zircon-mc.co.uk. Timestamps Sunk Costs · 00:00 – Introduction to Sunk Costs · 01:11 – There’s a moment when this should stop… · 02:12 – I paid for it; I’m eating it! · 03:31 – Bad investments · 04:10 – Confounding Crypto · 05:05 – Why did I waste my time with Heroes? · 06:27 – Something will turn around for sure… I made some mistakes… · 07:19 – Saving face over money · 08:03 – Just stop investing in this. · 09:12 – Neuroscience! · 09:43 – Looking back in regret · 10:46 – Reality is a bit blurry · 11:44 – A rewarding prospect · 13:03 – It’s too painful to leave it all… Past blues · 14:08 – Emotions are running high · 14:45 – You’re an addict. · 16:12 – We miss you Matt… · 16:49 – Cognitive Dissonance · 17:57 – Don’t dwell on the past too much · 19:08 – Egomania The Body Pit · 20:26 – The hardest part… is letting go · 22:03 – This is going to hurt · 23:10 – Functional Stupidity revisited · 23:45 – Moving on · 25:18 – Keeping an eye on the future · 25:46 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

Trust is the foundation to Psychological Safety, and Psychologically Safe teams are more likely to speak up challenge and ask questions, thus creating more innovative solutions and improving team performance. Does this mean therefore that trust is the foundation of team performance? In this episode of The Chief Psychology Officer we look at the importance of trust at work, and what teams can do to improve the levels of trust at work. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform as mentioned in this podcast please contact Amanda via email: hello@betalent.com. Timestamps Trust & Psychological Safety · 00:00 – Introduction to Trust & Psychological Safety · 01:03 – For 5 letters, it is a broad topic… · 02:01 – Black, white or gray? · 03:02 – I trust you, to be late · 04:30 – 3 minutes is a learning tool Trust in me · 05:19 – What does Cognitive trust look like? · 06:38 – A total trust of the heart! · 07:20 – The best of both · 08:12 – I don’t want to spook the markets, or people for that matter. · 10:37 – It’s about connection · 11:44 – We create our own image · 13:01 – Hotels won’t miss what we take Slowly and surely your senses… · 13:55 – Predictability · 15:06 – Oxytocin; let there be lov- sorry, trust · 17:18 – A mother knows… · 18:16 – The part of the brain that makes you… you. · 20:00 – Trigger happy trust · 21:00 – Switch yourself on; people will trust you more · 22:17 – If you say gullible really slowly, it sounds like chicken · 24:19 – Trust in the workplace · 27:02 – Trust is global, it’s just different types where you go · 28:47 – Respect cultures! Shut your eyes, and trust in me. · 29:58 – One eye where you are, another where you want to go · 30:44 – 評判 · 32:20 – Following the leader · 33:34 – Neurodiversity preview · 35:52 – Goodbye Mr. Chep · 37:27 – Applying the Trust Equation · 38:29 – Final thoughts? · 39:15 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

Get ready for a festive and light hearted episode of the Chief Psychology Officer Dr Amanda Potter becomes the host, interviewing Senior Consultant Kristian Lee-Bell and Business Psychologist Caitlin Cooper, sharing heartwarming tales of the best advice and the worst gifts they have ever received. 'Tis the season for a podcast that unwraps the magic of holiday generosity, laughter, and science behind the joy of giving. But that is not all, they also take time to discuss the psychology of gift-giving, or the neuroscience behind those thoughtful presents? This podcast episode unwraps the answers as we delve into the intricacies of why we give and how our brains respond to gratitude. The Chief Psychology Officer episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform as mentioned in this podcast please contact Amanda via email: TheCPO@zircon-mc.co.uk. Timestamps Happy Christmas 2023 · 00:00 – Hang on a minute; who’s hosting? · 00:52 – Introducing; Caitlin Cooper · 01:39 – Introducing; Kristian Lees-Bell Big trouble in Little Asia… · 02:32 – If you knew me well… · 03:14 – SWEETCORN WITH A ROAST?!!! · 04:01 – Lessons in Asia · 04:48 – KFC and Beer; you can’t ask for anything better · 06:00 – Memories of a Geisha · 07:05 – You must be joking? · 08:53 – You’re only as good as you feel · 09:37 – Penny, this one’s for you… Beware of yourself baring gifts · 10:28 – Crocs are the way forward · 11:41 – Mmm… Cheese and Bacon rolls · 13:07 – Sweetcorn at Christmas is weird · 14:24 – The wrapping, is the gift · 15:46 – Socks and pants come to you with age · 17:03 – Leave myself till last · 18:34 – Sometimes a card says more than a gift… The rest is poetry · 19:50 – Poet’s corner · 21:02 – Enough fish, to build a curtain rail? · 22:01 – Check out my new grills! · 23:08 – Pot (no kettle) Black · 24:27 – It wouldn’t be a podcast without Neuroscience · 25:34 – Amanda Potter, this is your birthday: · 26:17 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

The ability for senior leaders and C-Suite leaders to make decisions has been reported to be the single most important characteristic of success for those leaders. As a result, for the past 20 years the Zircon Psychologists have been researching decision making behaviours to understand how leaders make decisions and how leaders, teams and businesses can capitalise on the cognitive diversity of the team to be more innovative, efficient and decisive. In this episode Caitlin Cooper interviews Dr Amanda Potter to understand this research and draws out the topics of resilience, psychological safety, bias and belief when discussing decisiveness in leaders. The Chief Psychology Officer episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform as mentioned in this podcast please contact Hello@BeTalent.com Timestamps The Value of Diversity in Decision Making · 00:00 – Introduction to Decision Making · 01:04 – I definitely like Italian food. · 01:45 – Don’t leave work without making a decision… · 02:53 – The 90’s were pretty wild · 04:09 – Leaders know what they want · 05:08 – Cognitive Diversity revisited · 06:30 – Right or wrong are just words; what matters is what you do. I just can’t decide! · 07:47 – We have form · 08:28 – The seeds of our work · 09:53 – The 10 commandments (of decision making) · 11:31 – It really depends… · 12:09 – Showing real style · 13:03 – Personal reference · 14:52 – Thinking first, deciding later · 16:26 – Belief Scale Sorry what was that again? · 17:07 – What can teams do to better their decision making? · 19:50 – Learning from failure and recognising our flaws · 21:26 – It’s a cultural thing… · 23:38 – Psychological Safety revisited · 24:19 – I’m a bit biased, but my decision to include this is final! · 25:37 – Fundamental Attribution Error · 26:41 – The effect of Diversity · 28:22 – Reverse mentorship: the rise of the Shadow Boards Solidification · 29:56 – Neuroscience! · 31:58 – You’re not delaying on purpose, are you? · 33:38 – A bit of fresh air helps clear the head · 34:49 – Let them eat… chicken & bananas?... · 35:51 – The Mozart effect · 36:24 – I’ve made my decision. · 36:55 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

What does neuroscience say about burnout? In this episode, Senior Consultant Kristian Lees-Bell and the Chief Psychology Officer Dr Amanda Potter build on the neuroscience of resilience podcast and discuss the physiological and neurological reaction to stress, the emotions we feel as a result and the risk of burnout. This podcast explains the chemical response to burnout and starts to outline some actions you can take to reduce the risk of burning out and remain stronger in prolonged or acute stress situations. The Chief Psychology Officer episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the resilience and psychological safety research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent Resilience and Psychological Safety questionnaires mentioned in this podcast please contact hello@betalent.com Timestamps Neuroscience of Burnout · 00:00 – Introduction to the Neuroscience of Burnout · 01:13 – Tell the story you know… · 02:01 – Atkins Neuroscience, not the diet · 03:22 – You are what you eat · 04:04 – Dopamine; its on the list. · 05:10 – Serotonin; the superglue to Dopamine’s sticky tape The Persistence of Memory · 06:05 – What is Burnout? · 06:58 – I think you ought to know, I’m feeling very depressed… · 08:04 – I’m too tired to write something witty here, also my head hurts · 09:08 – GPP (Genuine People Personalities) · 10:06 – I’m feeling no connection here · 11:00 – What was I doing again? In my mind’s eye… · 13:27 – Burnout in the workplace · 14:09 – The 12 Steps (not by the AA) · 15:16 – It affects us all; own it! · 17:42 – Perhaps it’s an age thing… · 18:20 – It’s your personality · 19:28 – The Brain’s HPA and feeding yourself cortisol · 21:19 – This is stressful! · 22:35 – Solipsistic this isn’t it?... Burnout is much more than skin deep. · 23:25 – The process · 26:10 – You’re overthinking the little details · 27:35 – Try to be nice, but always be kind · 28:23 – What does your therapist say? · 29:40 – Let set some boundaries here: · 31:25 – Please share · 32:16 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

What does neuroscience say about how you can cope effectively with stress and improve your resilience? In this episode, Senior Consultant Kristian Lees-Bell and the Chief Psychology Officer Dr Amanda Potter discuss the physiological and neurological reaction to stress, and the emotions we feel as a result. This podcast explains the chemical response to stress and starts to outline some actions you can take to train yourself to calm the stress response and feel happier and stronger in times of difficulty. The Chief Psychology Officer episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the resilience and psychological safety research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent Resilience and Psychological Safety questionnaires mentioned in this podcast please contact hello@betalent.com Timestamps Neuroscience of Resilience · 00:00 – Introduction to the Neuroscience of Resilience · 01:43 – Each step is as individual as a snowflake · 03:07 – The states of play · 03:43 – ARE YOU GETTING STRESSED?! · 04:28 – One more thing the 70’s gave us · 05:30 – Acute or Prolonged? · 06:29 – Creeping on the come up… · 07:04 – Resilience is self-care The large thing between your ears · 07:57 – You’re only as stressed as you feel · 10:01 – Brains! · 11:23 – Neuroplasticity revisited · 12:46 – It’s all about healing · 13:50 – This is all sounding a little risky… · 15:08 – Lay all of your trust in 2 paleolithic lumps of grey matter · 16:17 – Stress => growth · 16:57 – The worrier Cortex praefrontalis · 17:45 – The part that makes you… you · 18:42 – You’re built different when you’re younger · 19:59 – Chemistry; the study of change · 21:14 – Keep the roid rage under control · 22:12 – Sympathetic vs Parasympathetic · 23:27 – My mate Teri told me… · 24:04 – Talk positively · 25:05 – (Refer back to Podcast No.45) C13H16N2O2 · 25:54 – Dopamine and Serotonin · 28:33 – Let there be love! · 29:27 – Laughter is the best medicine · 30:00 – The Science of Sleep (not the movie) · 31:19 – It’s like being in a spa… · 32:54 – Mind altering chemicals · 33:35 – It’s taken me a while to say this… but I feel like an imposter! · 35:12 – A Dose of tips · 37:56 – Just one more thing… · 39:04 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

Most employees need to feel like they belong to the team in which they work in order to be fully motivated and engaged. Belonging is the feeling of being accepted and respected in a team or organisation and is created by having inclusive work environments. When we belong we feel connected to colleagues, there is the right work life balance, and our values are lived at at work. The feeling of belonging in a workplace is more important than we would think. In fact research has shown that the extent to which we belong significantly contributes to improving our productivity and morale within a team or organisation. In this episode, Senior Psychologist Caitlin Cooper and Dr Amanda Potter the Chief Psychology Officer explore the concept of belonging and how organisations and teams can improve the feeling of belonging for each of the people in their team. The Chief Psychology Officer episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform as mentioned in this podcast please contact Hello@BeTalent.com Timestamps Psychology of Belonging · 00:00 – Introduction to Belonging · 00:33 – Oh My God! We didn’t kill Kenny! · 01:13 – If I don’t fit, I must quit. · 02:25 – The impact of COVID-19 · 03:18 – I’m the architect of my life · 04:14 – Self-reflection · 05:29 – Who’s right and who’s wrong? · 07:11 – Inclusion is not an illusion “I just space out” – Peter Gibbons · 08:10 – I feel we have a connection here… · 10:00 – Trust · 10:57 – It’s my red stapler · 12:02 – Can I go on the slide please? · 12:54 – What does Belonging actually mean? · 13:13 – The 5 drivers · 14:36 – Don’t worry; this is a safe, necessary space · 15:39 – In order to share heart-to-hearts, you need a heart to begin with… Respecting boundaries · 16:38 – The signs are in body language · 17:50 – This reminds of this person I know… · 19:11 – Territorial disputes · 21:34 – Resilience and Psychological Safety revisited · 22:22 – Belonging or Loyalty? · 23:15 – Look, Listen, Lead & Learn · 24:37 – $8 Billion?!!! With open arms… · 25:32 – Accept and Respect · 26:10 – Don’t go breaking my heart · 27:02 – The biological benefits · 28:51 – In summary… 29:58 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

What would you say about yourself if introduced to a new potential employer or client for the first time? What would be the most important things you would like to share about yourself? In this episode of the CPO we look at Elevator Pitches, are they useful, how do we prepare one and what is important to share? The Chief Psychology Officer episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent Strengths questionnaire mentioned in this podcast please contact the BeTalent team via email: Hello@BeTalent.com. Timestamps Creating your Elevator Pitch · 00:00 – Introduction to the Elevator Pitch · 01:04 – It feels like the first time… · 01:53 – 30-60 seconds to sell yourself · 02:21 – Crosby or Otis? · 03:32 – A ride on the gauche train · 04:00 – (not) the key to success · 04:52 – Filling the void, not touching it · 05:38 – A Proustian moment Molding the clay · 06:07 – Anytime, anywhere! · 08:06 – I have no time for this… · 09:09 – Great for products, not for people · 10:01 – The mark of a true warrior, is humility · 11:04 – Help me, to help you! · 11:52 – Let’s set the scene… · 12:34 – What is your role? · 13:15 – What is the problem you’re solving? · 13:46 – What’s the solution? · 14:12 – What’s next? Practice makes perfect · 14:48 – Great, now let’s go again! · 16:12 – The Amanda Potter Story · 17:10 – A big difference… · 18:28 – The clock is ticking… · 19:44 – Contextualizing · 21:00 – One more time · 22:51 – In summary… · 23:42 – Energize! · 24:11 – It’s not just what you say; it’s how you say it. · 24:58 – Feedback · 25:15 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

How can you build your self-confidence and have a happier life? In this podcast, Kristian and Dr Amanda interviewed Dulcie and Iain the authors of DOSE a book that articulates 52 Science based ways for a happier and more confident life. They share both the psychological and neuroscientific benefits of each of the 52 actions in terms of the positive neurotransmitters and chemicals for short - DOSE (Dopamine, Oxytocin, Serotonin and Endorphins) and the role each of these play in helping us to feel happier and more confident. This podcast is an introduction into their story behind the book, the impetus for their research and we look at some of our favourite habits and why. The Chief Psychology Officer episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform as mentioned in this podcast please contact Amanda via email: TheCPO@zircon-mc.co.uk. To purchase the DOSE book please go to your reputable book shop or go to https://amzn.eu/d/1q6pz8u Timestamps Finding your Inner Confidence · 00:00 – Introduction to Inner Confidence · 00:48 – Welcome Dulcie Shepherd · 01:27 – Welcome Iain Price · 02:28 – An invitation into the arena · 03:45 – Interactions take many forms; mainly over a cup of tea · 05:09 – Psychometrically… · 06:42 – Psychological safety revisited Changes · 07:36 – Becoming the thinker · 08:59 – DOSE · 10:21 – Change the world with tea, not coffee! · 11:38 – Stacking (not subbing) · 12:03 – Time; the giver and the deceiver · 13:27 – Not cold showers… swim in the sea instead · 16:34 – 52 ways (not to lose your lover) · 19:10 – Eyes on the ball P***ing Red · 20:23 – Beetroot juice? · 21:32 – Try one tip, try another · 21:58 – It was red earlier- this isn’t a urine infection, is it? · 22:37 – I’ll take aromatherapy, over a cold shower · 23:44 – I love it, buy this everyone! · 24:35 – Imposter Thinking and it · 26:12 – A circuit breaker · 27:01 – A space to change over time… Cause and Effect · 29:26 – “Where the attention goes, the energy flows” · 30:40 – From social media to the written page · 33:18 – It goes beyond the world of work · 34:29 – “Lotion is motion” · 36:06 – Habits revisited · 38:22 – Is it Murphys Law? · 40:05 – Focus on one thing at a time; stack it up! · 42:07 – Join our (book) club · 43:16 – Thank you both for sharing · 45:32 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

For many years a large proportion of global organisations have been using the 360/multi-rater approach to giving feedback for coaching, development and learning. But how effective are they? What does an effective 360 look like? When should we be applying qualitative or quantitative 360s? In this podcast Caitlin and Amanda look at the science behind robust and valid 360 measures and how they should be effectively applied. They also look at the risks of misusing 360 instruments and some of the mistakes organisations make embarking on 360 programmes. Finally they close with the benefit of 360s to help build the business case with key stakeholders. The Chief Psychology Officer episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform as mentioned in this podcast please contact Amanda via email: TheCPO@zircon-mc.co.uk. Timestamps Business 360 Assessments · 00:00 – Introduction to Business 360 Assessments · 00:58 – Welcome Caitlin · 01:47 – The net for collecting feedback · 02:31 – Food (Feedback) for thought. · 03:12 – Let’s have a chat… · 03:56 – Quality, not quantity! Hold my hand · 04:41 – What is a 360? · 05:39 – I rate this- actually… you rate for me · 06:39 – Off the shelf · 07:28 – Don’t blame me for this; let me learn! · 09:55 – Data, data, data · 11:47 – I want to ask you a few questions… · 13:44 – Where/when to use the right 360 · 14:38 – Build it and they will come In the real world… · 16:16 – Why do we use a 360? · 16:57 – We don’t trim out the fat! · 17:29 – Don’t grab the wrong end of the stick · 18:45 – It’s a cultural thing… · 19:38 – My first 360; a deeper meaning · 20:55 – A (aptly) rounded assessment · 21:42 – Ubiquitous usage A guide to your 360 · 22:24 – Where did it all go wrong? · 24:30 – Before you buy… · 26:33 – Strengths revisited · 28:03 – The roadmap of a 360 · 30:22 – The human element is the weakest · 31:26 – Neuroscience! Tried and tested · 33:05 – Trust the process · 34:07 – The BeTalent Blended 360 · 35:51 – How does this benefit the business? · 36:28 – I’ll show you mine… · 39:04 – …if you show me yours. · 41:20 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

Today we are talking about succession planning, it's importance for organisational success and the role it plays in individual development and talent planning. We will look at good and bad practice and some of the key success factors. Succession planning is a crucial tool for managing and retaining top talent especially in private organisations where it is more commonly practised. However, there is often a lack of consistent workforce planning and many public and non-profit organisations still overlook the importance of succession planning with some preferring to hire experienced external workers over internal incumbents to fill vacant positions. In this podcast, our Chief Psychology Officer Dr Amanda Potter is being interviewed by Kristian Lees-Bell. The Chief Psychology Officer episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform as mentioned in this podcast please contact Amanda via email: TheCPO@zircon-mc.co.uk. Timestamps Succession Planning · 00:00 – Introduction to Succession Planning · 00:48 – I was talking to Craig the other day… · 01:43 – Outsiders welcome (sort of) · 03:21 – Get your ******* act together! · 04:14 – Keeping people on their toes · 05:02 – The traditional approach “Not everyone can live this life. I’m a great revolutionary” – Logan Roy · 06:01 – How would you define Succession Planning? · 06:27 – Fat pipe the **** of this · 07:28 – Personal space or the pursuit of knowledge? · 08:29 – Talent Pool vs. Pipeline · 09:20 – Replacement planning · 10:12 – Listen to the Stakeholders! · 10:53 – Analysis of the workforce indicates… · 11:56 – Technology infused thinking “Well obviously I wanted one of you kids to take over” – Logan Roy · 12:52 – Preparation · 13:45 – Analysis + Resources + Execution · 14:44 – I think some outside help will be good for you · 16:17 – One mans incompetence… is just incompetence · 17:01 – Keeping cards close to your chest · 17:49 – Risk · 18:48 – “I’m not retiring; they’ll have to carry me out” · 20:16 – Are outsiders welcome? “You have to be a killer” – Logan Roy · 21:11 – Enter the bullring… · 22:13 – Put some work into making a ******* plan! · 24:43 – Throwing them in at the deep end · 25:52 – 5 Easy Steps · 28:33 – Info heavy, but interesting stuff · 29:19 – In summary… · 31:10 – It’s the end, now f*** off! Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

What does it mean to have Self-Compassion, why is it important? How can we practice self-compassion and what is the impact of this on how we interact and engage with family, friends and colleagues? We look at the research from the most prolific self-compassion author Dr Kristin Neff and her look at Fierce and Tender Self-Compassion and the role of each for helping us to extend compassion and understanding towards oneself in times of suffering or perceived failure, rather than harsh self-criticism or judgment. Why are some people self-critical or prone to self-pity, and how can we help them to move towards having more constructive, kind, yet challenging self-talk? The Chief Psychology Officer episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform as mentioned in this podcast please contact Amanda via email: TheCPO@zircon-mc.co.uk. Timestamps Self-Compassion · 00:00 – Introduction to Self-Compassion · 01:06 – I’m no good at this; you all must suffer! · 02:18 – Defining Self-Compassion · 03:21 – We can’t shout at children anymore? · 04:20 – Talking to ourselves · 04:49 – I’m my own best friend… except on LinkedIn My, Myself and the Confidence Machine · 06:07 – The way we were… · 07:01 – Use your words (just the right ones) · 08:10 – Conversations with Children · 09:03 – Pessimism: a Great British trait · 11:12 – Learn to appreciate yourself · 11:54 – Self-pity · 12:22 – A weighty issue · 15:21 – The gym revolution The lessons from the past · 16:28 – Fierce Compassion v. Tenderness · 16:56 – Is it a man or a woman thing? · 19:03 – 3 aspects of Self-Compassion · 20:27 – Seeing what is inside ourselves… · 22:08 – All it takes is one little change · 23:19 – Tell me about your childhood · 24:12 – I am strong you Dirty Mother Pucker! · 26:30 – Success through osmosis The Old Curiosity Shop · 28:34 – A botched dinner, or a learning experience? · 30:31 – Healthy Habits revisited · 31:45 – 4 steps to turn things around · 33:39 – Our triggers · 34:51 – Gilberts model · 36:14 – Where can I find out more? · 36:34 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

Compassionate leadership is a type of leadership where there is a clear focus on building relationships through careful attending to, understanding, empathising with and supporting other people. Compassionate leaders value, respect and care for their team members enabling them to reach their potential and do their best work. In this podcast we examine what it means to be a Compassionate Leader and how is it different from inclusive leadership. We also discuss how we can be more compassionate as leaders and overcome the risks of low compassion. The Chief Psychology Officer episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform as mentioned in this podcast please contact Amanda via email: TheCPO@zircon-mc.co.uk. Timestamps Compassionate Leadership · 00:00 – Introduction to Compassionate Leadership · 00:52 – Well that’s nice… · 01:36 – We care for you · 02:07 – I want to have a connection with you · 03:15 – It only really existed on paper · 04:34 – Be a boss, but don’t be mean! · 05:35 – Inclusive Leadership vs. Compassionate Leadership You want answers? · 06:31 – How does this make my business better? · 07:20 – Burnout revisited · 08:13 – I need to stop and think! · 09:19 – Below the line · 11:03 – Please hold my hand · 12:37 – Neuroscience!!! When we are in need… · 14:15 – A few minutes is all it takes… · 15:36 – Psychological Safety – the core of everything · 16:12 – 4 steps, not 12 · 17:28 – Do we change Hearts and Minds? · 19:13 – You can’t tell me what to do! · 20:34 – Let’s talk about SAP ASAP. · 22:17 – Some have it, some don’t · 23:38 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

There are many components to being a successful leader, and there is a plethora of research looking at leadership strengths and qualities, however few look at what makes a leader Inspirational. We often question, challenge and encourage our clients to be more Inspirational as leaders, but what does this really mean? In this podcast episode we will explore what makes leaders Inspirational; and whether being Inspirational is critical for leadership success. The Chief Psychology Officer episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent Inspiring Leader questionnaires mentioned in this podcast please contact Amanda via email: TheCPO@zircon-mc.co.uk. Timestamps Inspirational Leadership · 00:00 – Introduction to Inspirational Leadership · 00:41 – A mission of ‘Hearts and Minds’ · 01:36 – Lead on! · 02:40 – 196 Leaders · 04:27 – Know anybody who is inspiring? · 05:11 – It’s not as simple as I thought… Carpe Diem · 05:58 – I’m here and you know it! · 07:05 – You’ll remember them after they’ve left… · 08:59 – How would you describe an Inspiring Leader? · 09:43 – I can see… everything. · 10:47 – Integrity & Conscious Leadership · 11:16 – 6 Characteristics · 12:05 – It all seems very personal · 13:20 – Following the leader? Nobody’s perfect · 14:09 – I want to tell you a story · 14:52 – Leaders have their own style · 15:35 – Why did you ask that? · 17:04 – Those who have it all · 17:48 – The Modern Mr. Motivator · 18:36 – The other 5… · 19:18 – All shirt and no trousers? · 19:54 – 3%; sad “O Captain! My Captain!” · 20:42 – A group of self-inflated egos · 21:35 – Don’t dwell; learn! · 22:37 – You’re not a killer · 23:54 – It’s different for everyone · 24:53 – Coaching is a first step · 25:45 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk

What is Executive Presence and how is it different from being Inspirational as a leader? For many years clients have asked our executive coaches to help their leaders with their presence and impact, and to have more gravitas. However, Executive Presence is a bit like the dark science of leadership and it eludes many leaders who want to have presence and make a positive impact but they do not know how. Zircon therefore conducted research with nearly 200 leaders to understand the concept of Executive Presence and how we can help leaders communicate with more impact, gravitas and dynamism. In this episode, Angela interviews Amanda to understand the research and to give some real examples of how coaching clients have developed their executive presence. The Chief Psychology Officer website is now available https://www.thecpo.co.uk/ To contact Amanda via LinkedIn: linkedin.com/in/amandapotterzircon To contact Amanda via email: TheCPO@zircon-mc.co.uk For more information about the BeTalent please go to: https://www.betalent.com Timestamps Executive Presence · 00:00 – Introduction to Executive Presence · 00:23 – The dark science of leadership · 00:46 – Everybody wants it, but we don’t know what it is · 01:28 – Why research Executive Presence? · 02:24 – All the books seem to say… · 03:07 – There’s a lot of research on this! What the research says · 03:51 – What is Executive Presence? · 05:05 – My version of events · 05:42 – Influential, not an influencer · 06:33 – THE BIG 5! · 07:08 – Charisma · 08:19 – Confidence · 08:54 – Credibility · 09:33 – The Rise of the Clowns · 10:43 – Gravitas · 11:07 – Power Education, Education & Education · 11:33 – Is it critical, or just handy? · 12:32 – Style & Substance · 13:40 – What do I do if I don’t have it? · 14:15 – Who has it and who doesn’t · 15:29 – We think we have it, but we don’t know anyone who actually has it · 16:31 – Everyone can learn, the question is how… In the real world… · 17:22 – The secret formula · 19:49 – Connecting back to the big 5 · 20:40 – Go to bed! · 21:06 – The end. Episodes are available here https://www.thecpo.co.uk/ To follow Zircon on LinkedIn and to be first to hear about podcasts, publications and news, please like and follow us: https://www.linkedin.com/company/zircon-consulting-ltd/ To access the research white papers mentioned in this and other podcasts, please go to: https://zircon-mc.co.uk/zircon-white-papers.php For more information about the BeTalent suite of tools and platform please contact: TheCPO@zircon-mc.co.uk