The Chief Customer Officer Human Duct Tape Show
Business & Economics Podcasts
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.
Location:
United States
Description:
Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.
Language:
English
Website:
http://customerbliss.com/podcast
Prioritize Customer Dignity, Listen to First-hand Accounts, and Turn One-time Customers into Loyal Regulars
Duration:01:23:32
How to Measure the Extraordinary in an Experience-driven Economy
Duration:00:44:34
Customer-centric Companies Are Employee-centric
Duration:00:44:57
What I Know: Shared Memories Build Bonds
Duration:00:05:10
First Things First: Get the Fundamental Customer Experience Right
Duration:00:45:37
How Can You Improve Employee Experience Within a HealthCare Nonprofit?
Duration:00:52:18
What I Know: Lead for Admirable Growth
Duration:00:04:33
Are You Improving Employee and Customer Experience Simultaneously?
Duration:00:42:57
What I Know: “One Version of the Truth" is Critical
Duration:00:07:23
A CCO's Role Goes Beyond Customer Experience to Change Management
Duration:00:30:29
What I Know: You MUST Do the Customer Math
Duration:00:09:03
What I Know: Dance With the Power Core
Duration:00:04:27
Develop a 90-Day Plan for Your Customer Experience Transformation
Duration:00:38:53
What I Know: Customer Experience is Floundering
Duration:00:05:06
What I Know: Everybody Needs a Little Pixie Dust
Duration:00:04:00
What I Know: Goal Map, Not Journey Map Pt. 2
Duration:00:14:53
What I Know: GOAL Map, Not Journey Map Pt. 1
Duration:00:03:46
What I Know: Principles Must Be Lived
Duration:00:10:00
Use Technology and Empathy to Improve Customer Experience
Duration:00:49:06
4 Tips for Thinking Through Your Big-Picture CX Strategy
Duration:00:45:00