L&D Disrupt

More than 1 billion people need to be reskilled by 2030, so adopting a skills-first L&D approach is crucial (WEF). With ORC leading the charge and building a skills framework that’s driving development, we asked if they’d be open to sharing the playbook. Kayshia Kruger, Director of Organization Development, answered the call and shares her process with you in this episode. Expect to learn why skills means starting small, who needs to be involved, the power of removing friction, and much more. Timestamps 0:00 Intro to the L&D playbook, Kayshia and ORC 3:18 How and why ORC became skills-based 10:51 Stakeholders and scaling it across the business 20:53 Grow Tracks 23:19 The 3 E Framework for ORC’s Learning Experiences 29:40 How it’s been received internally How to connect Learn more about ORC: orcolan.com Learn more about Kayshia: www.kayshiakruger.com Connect with Kayshia on LinkedIn: https://www.linkedin.com/in/kayshiakruger/ See HowNow in action: gethownow.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

The organisational impact is in the big, scary L&D challenges you’ve been putting off! Take skills. We do it manually right now and it means it’s too hard - we can’t map and measure them at the speed or scale required. So we find an easier challenge to solve, to show we solved it. But to have true impact, we need to take on the hardest challenges. From using AI to mapping skills, and engaging learners to centralising information, learn how in this conversation with HowNow CEO, Nelson Sivalingam. Learn more about HowNow at gethownow.com Timestamps 0:00 Why we need to tackle the big challenges 6:50 The Engagement Gap 13:59 Mapping and measuring skills 17:26 AI for the long term 27:59 Centralising learning 39:06 AI for L&D 42:11 Demonstrating impact 50:49 Tackling Incomplete data --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

Struggling to shift L&D’s perception in the business? You’re not alone! Thankfully, Danielle Dziurun is here to help - with a proven framework for understanding current perception, shifting it, and aligning to business goals. By the end of this episode, you’ll have the confidence and skills to improve L&D perception and impact. Timestamps 0:00 Intro to Danielle 2:06 Understanding L&D’s perception 7:04 Next steps based on your learnings 10:21 Connecting development to core values 14:58 How we align to commercial goals 20:02 Using data effectively in L&D 23:22 Removing friction for learners Useful links The First 90 days – Michael Watkins The Ramblings of an L&D Professional – Helen Bailey Learning Transfer Evaluation Model – Will Thalheimer How to connect Find Danielle on LinkedIn: https://www.linkedin.com/in/danielledziurun/ Learn more about HowNow: gethownow.com Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

“We don't own their time or attention. So how can we genuinely get people engaged?” This is Greg Arthur’s mindset around learning experiences, and he’s created a process that solves the issue. In this episode, he joins us to talk through the first part - how we build a foundation by understanding problems, stakeholders, context and more. Timestamps 0:00 Intro to Greg 2:41 The fundamentals for solving problems 9:04 Mapping stakeholders and problems 17:52 The metrics that matter to people and the business 22:47 Finding your sub problems 26:03 Advice for small L&D teams 31:49 Where you can find Greg How to connect Find Greg on LinkedIn: https://www.linkedin.com/in/greg-arthur-flpi-736b288/ Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com Learn more about Two Circles: https://www.twocirclesstudio.com/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

“Research tells us that extremely low numbers of employees are truly happy with their experience at work – Gartner suggests it may even be as low as 13%. “Unengaged employees are not productive employees, and they are unlikely to stay in your organisation for long.” Those are the words of the LACE Partners team, who recently launched the employee experience revolution - a campaign and guide that provides five steps to successful EX. Kat Bernardes and Cathy Acratopulo joined Gary to talk through delivering a meaningful employee experience. From clarity of what that is to auditing your current experiences, building an EVP, and loads more. Get your copy here: https://lacepartners.co.uk/the-employee-experience-revolution/ And sign up for the What The Fluff L&D Bootcamp: gethownow.com/wtf-bootcamp Timestamps 0:00 Intro 1:36 Why EX is so important 6:36 Creating a robust EVP 11:32 Targeting different audiences 16:02 Auditing your current EX 21:56 Quick wins for EX 25:49 Driving business value and commercial impact. 30:00 Communicating value and co-owning the strategy 37:03 Shouting about your wins 40:07 Being the catalyst for EX change How to connect: Connect with Cathy: https://www.linkedin.com/in/cathy-acratopulo-lacepartners/ Connect With Kat: https://www.linkedin.com/in/kat-bernardes-452b9826/ Connect With Gary: https://www.linkedin.com/in/gary-stringer-copywriter Learn more about LACE: https://lacepartners.co.uk/ Learn more about HowNow: gethownow.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

As part of the L&D Drop-In, Bena Saiyed walked us through her process for a Root Cause Analysis - allowing us to solve real problems and drive business impact. There was a slight issue with Bena's sound, but hopefully you can still hear all the valuable advice! Sign up for What The Fluff here: gethownow.com/wtf-bootcamp Read Bena’s guide to a Root Cause Analysis: https://sites.google.com/view/bena-s/services/root-cause-analysis Connect with Bena on LinkedIn: https://www.linkedin.com/in/bena-s/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

As part of the L&D Drop-In, Meghan Fraser-Elvira talked us through how we can understand the culture, the person, and what engaging means in the context of our business to build great learning experiences. Sign up for What The Fluff here: gethownow.com/wtf-bootcamp Connect with Meghan on LinkedIn: https://www.linkedin.com/in/meghancfraserelvira/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

As part of the L&D Drop-In, Rob Plumb shared his experiences with using personalised, active, and value-adding language in learning content. Sign up for What The Fluff here: gethownow.com/wtf-bootcamp Connect with Rob on LinkedIn: https://www.linkedin.com/in/rob-plumb-29a77522b/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

As part of the L&D Drop-In, Srishti Sehgal walked us through the process of bringing organisational context into learning experiences. Sign up for What The Fluff here: gethownow.com/wtf-bootcamp Read the article on context-driven L&D: https://www.srishtisehgal.co/rubble/context-driven-lxd - Connect with Srishti on LinkedIn: https://www.linkedin.com/in/srishti-sehgal/ - Sign up for Srishti's newsletter: https://learning-nerds-diary.ck.page/subscribe --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

Which human skills are we going to need in the next five years? Assemble You have put together a new audio series on 10 of the human skills AI can’t replicate, and Adam Lacey joined Gary to talk through five of them. Including creativity, resilience, empathy and much more - with recommendations on how we build them for the future. Access the Future Human series: https://www.assembleyou.com/products/future-human Sign up for HowNow’s free L&D bootcamp: https://www.gethownow.com/wtf-bootcamp Timestamps: 0:00 What is the Future Human series? 5:42 Any skills we won’t need? 8:31 Resilience 18:13 Creativity 27:20 Critical Thinking 30:53 Empathy and collaboration 44:24 Finding Adam and Future Human --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

Rush into buying tech, and before you know it, you’re tied into a contract for something that doesn’t solve your problems. It’s a tale as old as time and one that Ross Stevenson's free template can save you from! The Founder and Chief Learning Strategist at Steal These Thoughts joins us to explain how we can make smart choices - instead of following tech trends - to solve our problems. Sign up for the WTF Bootcamp: https://www.gethownow.com/wtf-bootcamp Get Ross’ free tech template: https://www.linkedin.com/feed/update/urn:li:activity:7156195743949537280/ Get HowNow’s free RFP template: https://try.gethownow.com/rfp-template Timestamps 00:00 Intro to Ross and his tech template 1:41 Why are we drawn in by new tech? 7:09 Finding problems that need solving 18:48 Can our existing tech stack help? 25:37 Finding new tech for problems? 39:32 Apply all of this in your context 42:31 Audience Q&A --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

“A trusted advisor is a strategic business partner embedded in the business. Who understands the business and is driving value for the organisation.” The question is, how do we become one? And unpick ourselves from the position of being an order taker? DR. Keith Keating, author of The Trusted Learning Advisor, explains all in this episode. We discuss why we end up in the order-taker lifecycle, why we should become trusted learning advisors and some of the key steps for getting us there, why willingness to learn and understand our audience are critical, overcoming resistance and much more. Timestamps 0:00 Who is Keith Keating? 3:12 The order-taker cycle 7:52 The value prop of a trusted advisor 16:50 The motivation for becoming one 23:47 The role of listening and role playing 27:54 Take ownership of problems and stop saying “not my job” 32:40 How to roleplay and practice conversations 37:09 Handling resistance 47:25 Keith’s final advice How to connect: Connect with Keith: https://www.linkedin.com/in/dr-keith-keating-1976963a/ Get your copy of The Trusted Learning Advisor: https://www.koganpage.com/hr-learning-development/the-trusted-learning-advisor-9781398612457 Sign up for the What The Fluff Bootcamp: gethownow.com/wtf-bootcamp --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

Sign up for What The Fluff today: gethownow.com/wtf-bootcamp Context is absolutely crucial to delivering L&D impact! From the self-awareness of our current capabilities to stakeholder expectations and the business’s commercial goals - it’s huge. But how often do we reflect on our current context and feed that into our strategy? Probably not enough and in this episode, the brilliant Patrick Mullarkey talks us through these three key steps for turning this context into impact. 1. Reviewing our current position and conditions. 2. Understanding stakeholder perceptions and expectations. 3. Ways to act on that and drive L&D in the right direction. Timestamps: 0:00 Understanding your current context. 10:38 Speak to your stakeholders and learn where they are. 14:37 Questions L&D teams can ask about current strategy. 24:14 What do stakeholders and investors expect? 31:12 Do we overpromise and underdeliver? 34:11 Build a commercial understanding. 41:04 Scaling L&D based on context. 44:09 Q&A and final thoughts. How to connect: Sign up for What The Fluff: gethownow.com/wtf-bootcamp Connect with Patrick: https://www.linkedin.com/in/mullarkeypj/Connect with Gary: https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

Sign up at: gethownow.com/wtf-bootcamp Say hello to your six-step, self-paced course for a winning L&D strategy 👋 If you’re struggling to show impact, battling to get buy-in or exhausted by a lack of L&D engagement, you’ll love What The Fluff! Over four years, we've worked with innovative L&D teams, interviewed hundreds of industry experts, researched what learners really think, and even written the book on Learning at Speed. This bootcamp combines the best of that to break down your L&D strategy and rebuild it for impact. Get the skills, frameworks and proven tactics for L&D success completely free at gethownow.com/wtf-bootcamp --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

Inspired by his great article on getting the basics right before embracing new technologies, Paul Matthews returns to the podcast to discuss how we do that in 2024. From the fundamentals of problem discovery to driving successful behaviour change, working well with stakeholders and much more, this is a great reminder before 2024 really gets going. Timestamps 00:00 Introduction to Paul and the episode 02:33 Defining impact in your organisation 09:31 Discover problems before you act 17:57 Understanding your L&D brand 25:21 The importance of listening 30:40 Basics of good behaviour change 38:49 Who do problems affect and how? How to connect and useful links Read ‘Go back to basics before embracing shiny new technologies’ here: https://www-trainingzone-co-uk.cdn.ampproject.org/c/s/www.trainingzone.co.uk/develop/business/go-back-to-basics-before-embracing-shiny-new-technologies?amp Connect with Paul on LinkedIn: https://www.linkedin.com/in/paulmatthews100/ Visit his website and sign up to his newsletter here: https://paul-matthews.com/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

​The buzz around AI for L&D has never been ​higher but the conversation is surface level and dominated by gimmicky ideas. Egle Vinauskaite takes us beyond that in this episode, diving into the challenges and practicalities of using AI for L&D. From the ethics to the context and the core principles you need to get it right. Running order 0:00 Intro the show 1:12 Meet Egle 5:28 Why is organisational context so crucial? 12:03 Lessons from speaking to business leaders. 16:35 Why motivation and environment are key 23:11 Privacy, bias and the ethics of AI in L&D 31:46 Does more information mean better decision making? 35:11 How is AI currently perceived in your business? 39:23 Audience Q&A How to connect Find Egle on LinkedIn: https://www.linkedin.com/in/vinauskaite/ Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ Get 37 Lessons For A Winning L&D Strategy: https://www.gethownow.com/disrupt --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

Collecting feedback can be a challenge, especially when it comes to our content! From the framing to the timing, it’s easy to get the basics wrong, but this episode helps us get it right. Matt Laybourn, Founder of Rockee - a platform built to collect content feedback in real time - joined Gary to talk us through the fundamentals of capturing feedback we can use. Timestamps 0:00 Intro to the episode, Matt and Rockee 4:04 The basics of good feedback 8:38 Is there trust in your content? 13:20 Improving content through feedback 16:44 Low-hanging fruit and quick wins 19:38 When we collect feedback matters 26:34 Storytelling using feedback 31:28 Keep feedback personal How to connect Find Matt on LinkedIn: https://www.linkedin.com/in/matt-laybourn/ Learn more about Rockee: https://rockee.io/ Listen to The Sausage Factory: https://podcasts.apple.com/gb/podcast/the-sausage-factory/id1687059013 --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

Nelson Sivalingam, CEO and Co-Founder of HowNow and Kasper Spiro, Co-Founder and Chief Strategist at Easygenerator to discuss the shift from hiring to upskilling. Expect to learn the smart ways of identifying your urgent skills gaps, pitfalls that can derail your efforts and how you can get started with skills-first learning. Learn more about HowNow here: https://www.gethownow.com/ Learn more about Easygenerator here: https://www.easygenerator.com/ Connect with Nelson: https://www.linkedin.com/in/nelsonsivalingam/ Connect with Kasper: https://www.linkedin.com/in/kasperspiro/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

Backed by the latest HowNow and Lattice research, this episode takes you through four realistic HR trends for 2024. No gimmicks, just proven tactics for more impact in the year to come. Learn more about HowNow here: https://www.gethownow.com/ Learn more about Lattice here: https://lattice.com/ Timestamps 0:00 Intro to HowNow and Lattice 4:26 The issue with career conversations 10:54 Having better career conversations 18:19 Flexible working in 2024 29:03 The shift from hiring to upskilling 38:54 What AI means for HR and L&D 42:34 Recapping 2024 HR Trends 43:28 Putting this into practice 50:26 Q&A How to connect: Find Jules on LinkedIn: https://www.linkedin.com/in/julietstrong/ Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message

There’s been a lot of talk about Slack’s recent week-long hiatus dedicated to learning in the past few weeks. "Ranger Week" involves employees temporarily putting aside their regular work duties to study various modules offered through Salesforce's Trailhead online learning platform. And to achieve Ranger Status, Slack employees need to complete approximately 40 hours of online learning. With all the debate on this approach, HowNow Head of People, Pauline Taylor, joined Gary to talk through the pros, cons and improvements to be made. Read HR Grapevine’s article on this: https://www.hrgrapevine.com/content/article/2023-10-24-slack-announces-radical-week-long-shutdown-due-to-an-internal-skills-crisis Running order: 0:00 Slack’s week-long shutdown 2:28 Taking people out of the workflow 6:09 The importance of context 10:23 Relevance and structure in learning 17:51 Learning with purpose and autonomy 25:14 Feedback for learning initiatives 27:05 The impact on wellbeing 29:36 How to improve this approach How to connect Connect with Pauline on LinkedIn: https://www.linkedin.com/in/paulineparsley/ Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ Follow HowNow on LinkedIn: https://www.gethownow.com/ Learn more about what we do: https://www.linkedin.com/company/10956378 --- Send in a voice message: https://podcasters.spotify.com/pod/show/gethownow/message