The Power of Why

While I step back to care for my loved one, join me for a special pause on 'The Power of Why.' This episode uncovers ten game-changing ways to support caregivers—why rest isn't selfish, how it fights burnout, and simple steps to prevent mistakes. Real talk, quick fixes, and a reminder: even heroes need breaks. Back soon, promise. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

We discuss a structured, step-by-step guide for conducting a Human Error Diagnostic Study, explaining how to define the problem and scope, gather operational and procedural evidence, quantify and classify errors, and validate findings through observations and interviews with the people performing the work. It emphasizes identifying systemic and human-factors contributors—such as task complexity, cognitive load, weak procedures, and workload conditions—rather than defaulting to retraining as a solution. The guide also outlines how to build a risk profile using frequency, impact, and trends, and how to translate findings into practical, prioritized corrective actions that reduce cognitive and system burden through task redesign, simplification, standardization, and targeted controls. Finally, it recommends defining success metrics and producing clear deliverables, including a findings report, heat maps, root-cause analysis, and an actionable improvement roadmap. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

We explore why the beginning of the year gives individuals and organizations a unique cognitive boost that strengthens motivation, commitment, and adherence to new practices. From mental reset cycles to reduced cognitive clutter, we break down why January is the most effective period to launch process updates, training initiatives, and cultural shifts. You’ll gain practical strategies to leverage this window for meaningful, sustainable change. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

Ara, the sassy AI co-host, spars with the psychologist host on human error, workplace rest, and why zero-error dreams are a myth. Fun, fiery and full of truth bombs. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

Not all mistakes are created equal. In this episode, we explore the difference between human error, negligence, and violations—and what happens when discipline enters the conversation. How do you hold people accountable without creating fear? And when is termination justified? Let’s talk about the human side of consequences. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

When mistakes happen, our instinct is to defend or deflect. But what happens when we say, “This time, it was me”? In this episode, we dive into the psychology of accountability, the fear of owning up, and how embracing our errors can actually make us stronger, more reliable, and more respected. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

This episode takes a deep dive into how collective behavior modification can transform organizational culture and reduce human error. We explore the science of group dynamics, reinforcement, and peer influence, then connect those principles to real-world GMP and high-reliability environments. From leadership modeling to process design and cultural reinforcement, we unpack strategies that make safe, reliable behavior the norm—not the exception. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

In the final 2-part episodes, we explore more real-world disasters where artificial intelligence went wrong—with consequences ranging from absurd to catastrophic. From recruitment tools that discriminated against women to chatbots that turned toxic, to algorithmic trading systems that triggered flash crashes, each case reveals a critical failure in how humans design, implement, or oversee AI systems. Join us as we break down what went wrong, the human error behind the machine, and what lessons organizations in regulated industries can learn to prevent similar AI-driven errors. This episode isn’t about fearing AI—it’s about using it responsibly. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

In the next 2 episodes, we explore 12 real-world disasters where artificial intelligence went wrong—with consequences ranging from absurd to catastrophic. From recruitment tools that discriminated against women to chatbots that turned toxic, to algorithmic trading systems that triggered flash crashes, each case reveals a critical failure in how humans design, implement, or oversee AI systems. Join us as we break down what went wrong, the human error behind the machine, and what lessons organizations in regulated industries can learn to prevent similar AI-driven errors. This episode isn’t about fearing AI—it’s about using it responsibly. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

In this episode, we explore the latest trends shaping human error reduction in GMP manufacturing and laboratory environments. From automation and error-tolerant design to smarter CAPA metrics, Just Culture, and paperless systems, we break down what leading pharma companies are doing to reduce mistakes where it matters most. You’ll learn: Why traditional retraining isn’t enough anymore How digital tools like EBR and LIMS are transforming compliance What regulators expect in 2025 regarding human error investigations The growing role of culture, communication, and real-time metrics Actionable strategies you can apply today to make your GMP operations more error-resilient Whether you're in QA, manufacturing, the lab, or training—this episode is your roadmap to modern human reliability in the pharma world. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

In this episode of The Power of Why, Ginette and Chatty dive into the Celsius mix‑up — exploring how simple mistakes can escalate, what they reveal about human error, and the lessons organizations can learn to prevent them. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

The topic focuses on Cognitive Resilience Modeling, an advanced strategy for preventing human error by designing systems that support mental adaptability, attention control, and recovery under pressure. By integrating neuroscience, human factors, and systems thinking, this approach goes beyond compliance to build error-tolerant environments. It aims to reduce mental overload, anticipate cognitive breakdowns, and enhance decision-making through more innovative interfaces, adaptive tools, and training focused on real-world complexity. The goal is not just to avoid errors but to build a resilient workforce capable of sustaining high performance in dynamic, high-stakes settings. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

In this fun and spontaneous episode, we dive into a variety of topics that touch on everyday life, from the influence of consumer psychology and the ethics behind it, to the role of alcohol in our lives and how it impacts both personal and work environments. We also explore the journey to happiness and the balance between creativity and compliance in a regulated world. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

We explore how stress, urgency, and high expectations shape the way we make decisions. From split-second choices in aviation to subtle pressures in everyday operations, we break down the psychology behind decision-making under pressure—and what it means for human error, trust, and reliability. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

We explore the complex relationship between trust, technology, and human reliability. From the way trust is built through consistent behavior to the hidden risks of automation bias, Dr. Jeanette Collazo breaks down why even the most advanced systems still need human oversight. Drawing on powerful real-world examples—like Captain Sully’s "Miracle on the Hudson" and the first fatal crash involving a self-driving car—we examine how overconfidence in consistency, whether human or machine, can lead to blind spots. This conversation challenges the idea that technology alone is the solution to error, arguing instead for a balanced approach where human intuition, experience, and critical thinking remain essential. Whether you're a leader, operator, or system designer, this episode will shift the way you think about trust and accountability in high-stakes environments. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

Critical thinking is the disciplined process of actively analyzing, evaluating, and questioning information before making a decision. It goes beyond following procedures or reacting on instinct—it requires deliberate reflection, recognition of biases, and a willingness to challenge assumptions. In the context of human error, critical thinking acts as a safeguard against flawed reasoning, rushed judgments, and blind spots. It’s not about knowing the right answer—it’s about asking the right questions. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

Mix-ups in high-risk industries reveal how small human or system errors can have life-changing consequences. From an embryo transfer mistake in an IVF clinic to pharmaceutical labeling failures, these cases expose critical vulnerabilities even in highly regulated environments. This discussion explores how such errors happen, why safeguards sometimes fail, and what can be done to strengthen human reliability and protect outcomes where precision is non-negotiable. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

This episode explores the human side of data entry errors—why they happen, how our brains process information under pressure, and what organizations can do to reduce mistakes. From omission and duplication to misinterpretation and transposition, we break down real examples and brain-based insights to show how simple changes in design, culture, and pacing can significantly improve reliability. It’s not about perfection—it’s about respecting human limitations and building smarter systems around them. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

This episode explores the human side of data entry errors—why they happen, how our brains process information under pressure, and what organizations can do to reduce mistakes. From omission and duplication to misinterpretation and transposition, we break down real examples and brain-based insights to show how simple changes in design, culture, and pacing can significantly improve reliability. It’s not about perfection—it’s about respecting human limitations and building smarter systems around them. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

Quality culture is the foundation of an organization’s ability to maintain regulatory compliance, ensure product safety, and drive continuous improvement. In highly regulated industries such as pharmaceuticals and medical devices, fostering a strong quality culture is essential for meeting FDA expectations, reducing human errors, and ensuring consistent product quality. Traditionally, FDA inspections have been system-based, evaluating compliance through quality systems such as CAPA, training, and documentation. However, there is a growing emphasis on assessing quality culture as a proactive measure to enhance compliance and reduce human errors. This shift recognizes that technical compliance alone is insufficient—a strong organizational culture that prioritizes quality is key to preventing failures, improving efficiency, and fostering a blame-free environment where employees are encouraged to report and address issues transparently. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/