COMPLY: The Marketing Compliance Podcast

In this episode of the COMPLY Podcast, I sit down with my co-host Rhonda McGill to discuss the latest trends and challenges shaping the mortgage compliance landscape, drawing from our most recent mortgage industry roundtable with compliance leaders. We’ll cover: Show Notes: https://comply.performline.com/roundtable/mortgagehttps://comply.performline.com/webinar/udaap-deceptive-advertisinghttps://performline.com/resources/https://www.michigan.gov/difs/news-and-outreach/faq/consumer-finance/consumer-mort-protection-acthttps://www.legislature.mi.gov/Laws/MCL?objectName=mcl-445-1636https://www.consumerfinance.gov/rules-policy/regulations/1024/6/https://www.linkedin.com/in/rhonda-mcgill/https://www.linkedin.com/in/gianna-kennedy/

2023 was a year of increased regulatory scrutiny for bank-fintech partnerships. This, coupled with a challenging macroeconomic environment and an election year, means there’s a lot on the horizon for the compliance space for the industry in 2024. In this podcast, we’re joined by industry experts Elizabeth Gorz, Chief Strategy Officer & Head of Legislative Affairs at American Fintech Council, and Ed Greene, BSA Officer at Middlesex Federal Savings, to discuss: Show Notes: https://performline.com/blog-post/how-to-strengthen-bank-and-fintech-partnerships-with-compliance/https://performline.com/blog-post/how-banks-can-scale-fintech-partner-compliance-oversight-with-performline/https://performline.com/blog-post/why-banks-are-investing-in-marketing-compliance-technology/https://www.linkedin.com/in/elizabeth-gorz-681544b9/https://www.linkedin.com/in/ed-greene-esq-crcm/https://www.linkedin.com/in/johnzanzarella/https://www.linkedin.com/in/gianna-kennedy/

COMPLY is turning 2! To celebrate, we have pulled together a compilation of some of our favorite moments from the last couple of years so that we could highlight some of the many great speakers that we have had on the show. In today’s podcast, our guests will share their insights on the following: Show Notes Building, Evolving, and Automating Fintech Marketing Compliance with Ethan Singletonhttps://performline.com/blog-post/episode-41-building-evolving-and-automating-fintech-marketing-compliance/CFPB Complaints, Enforcements, & Navigating New Compliance Challenges with Melissa Baal Guidorizzihttps://performline.com/blog-post/episode-38-cfpb-complaints-enforcements-navigating-new-compliance-challenges/Building a Culture of Compliance with Faraz Ranahttps://performline.com/blog-post/episode-28-building-a-culture-of-compliance-with-faraz-rana/UDAAP Compliance Trends and Best Practices Pt. 1 with James Kimhttps://performline.com/blog-post/episode-25-udaap-compliance-trends-and-best-practices-pt-1/The Top UDAAP Compliance Issues Across Published Content with Michael Gibneyhttps://performline.com/blog-post/episode-22-the-top-udaap-compliance-issues-across-published-content/Why Banks are Investing in Marketing Compliance Technology Bloghttps://performline.com/blog-post/why-banks-are-investing-in-marketing-compliance-technology/Consumer Complaint and Compliance Trends for Bank-Fintech Partnerships Infographichttps://content.performline.com/infographic/consumer-complaint-compliance-trends-bank-fintech-partnershipsConnect with me, Rhondahttps://www.linkedin.com/in/rhonda-mcgill/

Fintech Meetup provides an opportunity for the fintech industry to connect and collaborate to shape the future of fintech. PerformLine and FS Vector were both in attendance and had a birds-eye view of this event and were able to glean some great takeaways for us to share with our listeners. In today’s COMPLY Podcast episode, I am joined by Ethan Singleton, Principal at FS Vector, and Alex Morris, Sr. Account Executive at PerformLine, where we will chat about: Show Notes: https://performline.com/blog-post/episode-41-building-evolving-and-automating-fintech-marketing-compliance/https://performline.com/blog-post/why-banks-are-investing-in-marketing-compliance-technology/https://fsvector.com/https://www.linkedin.com/in/ethan-singleton-esq/www.linkedin.com/in/alex-morris-jones/https://www.linkedin.com/in/rhonda-mcgill/

Each year, PerformLine conducts a survey of marketing compliance professionals throughout the consumer finance industry to provide insights into the current state of marketing compliance in various organizations, their challenges, and future expectations. It aims to help organizations benchmark their compliance practices and identify areas for improvement. In this sneak peek, we discuss: Show Notes: Marketing Compliance Resource Library: https://content.performline.com/marketing-compliance-resource-libraryConnect with Gianna:https://www.linkedin.com/in/gianna-kennedy/Connect with me, Rhonda:https://www.linkedin.com/in/rhonda-mcgill/

There has been a shift in how regulators are approaching regulation of BaaS and FinTech’s. As enforcement actions continue to increase, having a well prepared compliance program in place is important now more than ever. In today’s COMPLY Podcast episode, I am joined by Ethan Singleton, Principal at FS Vector where we will chat about: Show Notes: https://bit.ly/3uJGVKKhttps://bit.ly/3w9Lgr1https://fsvector.com/https://www.linkedin.com/in/ethan-singleton-esq/https://www.linkedin.com/in/rhonda-mcgill/

In today's dynamic compliance landscape, marketing compliance remains an overlooked realm within banks and fintechs. The potential solution? Increased collaboration and representation at industry conferences, along with more fintech participation. In this COMPLY Podcast episode, I'm joined by Alex Morris, Senior Account Executive at PerformLine, where we chat about: Show Notes: Connect with Alex Morris Jones:www.linkedin.com/in/alex-morris-jones/Connect with me, Rhonda:www.linkedin.com/in/rhonda-mcgill/

2024 is already shaping up to be an unprecedented year that will continue to be filled with regulatory and compliance pressures including increased rulemaking, examinations and enforcement. As we enter what is sure to be yet another busy year in the regulatory space, regulators are gearing up to ensure that consumer protection continues to be the focus of their ever-growing agenda. Today's episode is part 2 of a discussion featuring CFPB alumni Gary Stein and Melissa Baal Guidorizzi, where they discuss: Show Notes https://performline.com/blog-post/episode-38-cfpb-complaints-enforcements-navigating-new-compliance-challenges/https://bit.ly/4aE8OUZhttps://bit.ly/3tFDCDYhttps://bit.ly/3H7Wfnihttps://www.linkedin.com/in/johnzanzarella/https://www.linkedin.com/in/gary-stein-7b7337/https://www.linkedin.com/in/melissa-baal-guidorizzi-047263a/https://www.linkedin.com/in/rhonda-mcgill/

Facing another record-breaking year of consumer complaints in 2023, the consumer finance industry faces a pivotal crossroads. This surge, along with intensified rulemaking and enforcement activities from the CFPB, signals unprecedented regulatory and compliance pressures. Today's episode is part one of a discussion featuring CFPB alumni Gary Stein and Melissa Baal Guidorizzi, where they discuss: Show Notes: https://bit.ly/4aE8OUZhttps://bit.ly/3tFDCDYhttps://bit.ly/3H7Wfnihttps://www.linkedin.com/in/johnzanzarella/https://www.linkedin.com/in/gary-stein-7b7337/https://www.linkedin.com/in/melissa-baal-guidorizzi-047263a/https://www.linkedin.com/in/rhonda-mcgill/

If you missed our session at Money20/20 this year on The New Era of Banking Efficiencies, you’re in luck. Today’s episode is the second part of that discussion featuring PerformLine’s CEO and Founder Alex Baydin, Harsha Ragunath, Head of Product Compliance at Stripe, and Babette Reynolds, Head of the Enterprise Compliance Program Office at Truist. During today’s episode, they discuss: Show Notes: https://bit.ly/47AqbE6https://bit.ly/49XEjJ0https://bit.ly/4acvifBhttps://bit.ly/3QTpRcghttps://bit.ly/3MHGKFx

If you missed our session at Money20/20 this year on The New Era of Banking Efficiencies, you’re in luck. Today’s episode is the first part of that discussion featuring PerformLine’s CEO and Founder Alex Baydin, Harsha Ragunath, Head of Product Compliance at Stripe, and Babette Reynolds, Head of the Enterprise Compliance Program Office at Truist. During today’s episode, they discuss: Show Notes: https://bit.ly/47AqbE6https://bit.ly/49XEjJ0https://bit.ly/4acvifBhttps://bit.ly/3QTpRcghttps://bit.ly/3MHGKFxhttps://www.linkedin.com/in/ashley-cianci/

This COMPLY Podcast episode is part three of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny. Listen as they discuss: Show Notes: https://bit.ly/3R31qdZhttps://bit.ly/3PS4lnWhttps://bit.ly/3Fl137Nhttps://bit.ly/3MHGKFxhttps://www.linkedin.com/in/rhonda-mcgill/https://www.linkedin.com/in/kimberly-monty-holzel/https://www.linkedin.com/in/haydencourtney/https://www.linkedin.com/in/ashley-cianci/

This COMPLY Podcast episode is part 2 of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny. Listen as they discuss: Show Notes https://bit.ly/47bQjoahttps://bit.ly/3PS4lnWhttps://bit.ly/3Fl137Nhttps://www.linkedin.com/in/rhonda-mcgill/https://www.linkedin.com/in/kimberly-monty-holzel/https://www.linkedin.com/in/haydencourtney/https://www.linkedin.com/in/ashley-cianci/

This COMPLY Podcast episode is part one of a discussion between Rhonda McGill, PerformLine's Senior Director of Client Success, and Kimberly Monty Holzel and Courtney Hayden from Goodwin, as they take a deep dive into recent marketing compliance enforcement actions and share their advice for getting ahead of regulatory scrutiny. Listen as they discuss several enforcement actions and trends, including: Show Notes: https://bit.ly/3QiTGnMhttps://bit.ly/3PS4lnWhttps://bit.ly/3Fl137Nhttps://www.linkedin.com/in/rhonda-mcgill/https://www.linkedin.com/in/kimberly-monty-holzel/https://www.linkedin.com/in/haydencourtney/ https://www.linkedin.com/in/ashley-cianci/

This week I sat down with a special guest, Christina Tetreault, with the California DFPI, to discuss: Show Notes: https://bit.ly/3RId6TYhttps://bit.ly/46dOvephttps://bit.ly/3LNSKoChttps://www.linkedin.com/in/christinatetreault/https://www.linkedin.com/in/ashley-cianci/

This week, I sat down with our Content Marketing Manager here at PerformLine, Gianna Barrere, to discuss our annual Complaint Risk Signal Report. Listen as Gianna and I discuss: Show Notes: https://bit.ly/3rqMs7thttps://bit.ly/3rfU8JRhttps://bit.ly/45Zkoqvhttps://www.linkedin.com/in/gianna-barrere/https://www.linkedin.com/in/ashley-cianci/

This week I sat down with our SVP of Sales here at PerformLine, John Zanzarella, to discuss the Benefits of Automating your Marketing Compliance Processes. Listen as John and I discuss: Show Notes: Subscribe to the Regulatory Roundup:https://bit.ly/45Zkoqv5 Signs It's Time To Invest In A Marketing Compliance Software:https://bit.ly/3Ps1hjpStride Bank Customer Story:https://bit.ly/3r9mkhaUsing Performline to Monitor Web Pages and Social Media Posts from 200+ Partners:https://bit.ly/484rqfqConnect with John Zanzarella:https://www.linkedin.com/in/johnzanzarella/Connect with Ashley "AC" Cianci: https://www.linkedin.com/in/ashley-cianci/

This week I sat down with our Senior Director of Client Success here at PerformLine, Rhonda McGill, to discuss the state of mortgage marketing compliance. This month we hosted our quarterly roundtable with compliance leaders in this space, and during today's episode Rhonda and I sat down to discuss some key takeaways from that event, including: Show Notes https://bit.ly/3Pa7ejNhttps://bit.ly/3srXvxqhttps://bit.ly/47PH8uDhttps://www.linkedin.com/in/rhonda-mcgill/https://www.linkedin.com/in/ashley-cianci/

This week’s podcast features a special guest, Faraz Rana, Founding Team Member and Former Chief Legal Officer at Bread and current Co-Founder and CEO of Affinity. During today's episode, we sit down with Faraz to discuss building a culture of compliance, including: Show Notes: Fintech-Partner Bank Relationships: Regulatory Roles & Responsibility:https://bit.ly/3QrxLeEFinTech Compliance: What You Need to Know: https://bit.ly/3YAapFLPartner Banks: Marketing Compliance Trends You Need to Know:https://bit.ly/3OHsrCnConnect with Faraz:https://www.linkedin.com/in/faraz-rana-502874a/Connect with Ashley:https://www.linkedin.com/in/ashley-cianci/

This week’s podcast features a very special guest, Sandhya Brown, Assistant Director in the Division of Financial Practices at the FTC. This past year, the FTC issued their staff report on dark patterns (“Bringing Dark Patterns to Light”) and also brought a number of cases involving dark patterns: Credit Karma, Epic Games (Fortnite), and Vonage, to name a few. They’ve also initiated rulemakings in a few areas related to dark patterns – in particular, junk fees and click-to-cancel. Listen as she talks about the staff report, key aspects of the cases they brought, the rulemaking proposals, and tips for compliance. Show Notes: Minimizing UDAAP Compliance Risk: Expert InsightsHow to Navigate Marketing Compliance in 2023: Expert InsightsUDAAP and Fair Lending Compliance: A Simple 2-Step Approach