The Connected Leadership Podcast

In this episode of the Connected Leadership Podcast, Andy Lopata welcomes Dr. Stacy Moore, a practitioner psychologist specialising in organisational well-being and performance. Stacy has a wealth of expertise in training design and staff wellbeing support and is a member of the Professional Speaking Association (PSA). She has spoken on the main stage at the Insuretech Insights conference 2023 and most recently provided the closing keynote for CX BFSI UK in March 2024. She shares practical recommendations from psychology on how to positively impact the employee and customer experience. Andy and Stacy explore the role of empathy in the workplace and its impact on building strong professional relationships and enhancing organisational performance. Stacey distinguishes between empathy and sympathy, emphasising that empathy involves genuine connection and understanding without judgement, whereas sympathy often carries a sense of pity or superiority. She stresses the importance of empathy in leadership, customer service, and sales; highlighting its role in fostering trust and loyalty. Andy and Stacey discuss the impact of empathy on recruitment and retention. Stacey emphasises the need for organisations to recognise the human element in their employees and provide support and understanding for life events and challenges. They also explore the balance between efficiency and empathy, noting that while efficiency is important, organisations must prioritise empathy to build lasting relationships with both customers and employees. Stacey shares examples of companies that have successfully integrated empathy into their customer service and sales strategies, leading to improved customer satisfaction and loyalty. Andy and Stacy examine the significance of empathy in the workplace, emphasising its proactive nature. While empathy is often seen as reacting to others' challenges, Stacy highlights the importance of anticipating these challenges and implementing support systems beforehand. This proactive approach, she argues, is vital not only for employees but also for customer relations. Andy and Dr. Stacy also explore the relationship between empathy and personality styles, noting that while some individuals may naturally be more empathetic, empathy can be learned and should be a priority for managers. Stacy suggests that organisations should prioritise empathy in their cultures and incorporate it into training programmes, particularly for managers who may lack interpersonal skills. She advocates for a structured approach to empathy, breaking it down into steps to make it more accessible and actionable for all individuals. The conversation concludes with a discussion on creating psychologically safe spaces for empathetic conversations and the importance of follow-up and reflection after such interactions. This episode highlights the critical role of empathy in organisational success and encourages listeners to consider how they can cultivate empathy within themselves and their teams. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube Connect with Dr. Stacy Moore: Website | LinkedIn | Ben Afia Episode: Evergreen| Spotify|

In this episode of the Connected Leadership Podcast, Andy Lopata’s guest is Jennifer McCollum, CEO of Catalyst, a NY-based nonprofit focused on accelerating progress for women in the workplace. Andy and Jennifer discuss issues of gender equality, professional relationships, and ally ship in the workplace. Jennifer McCollum is on a mission to create better leaders and workplaces by advancing women and promoting inclusivity. She’s an accomplished CEO, speaker, and consultant, and the author of the new book "In Her Own Voice: A Woman's Rise to CEO." Using data and personal stories Jennifer sheds light on the unique challenges women face on their journey to leadership and providie actionable insights for aspiring leaders and organisations. Jennifer was the first female CEO at Linkage, a global leadership development firm dedicated to "Changing the Face of Leadership." Jennifer also shares insights from her journey to CEO, reflecting on the challenges faced by women in the corporate world, including pay inequity and the internalisation of external biases. She emphasises the importance of recognising one's value, advocating for oneself, and making bold requests to advance in leadership roles. The conversation examines the concept of ally ship, highlighting the role of sponsors in supporting women's advancement. Jennifer explains that while mentorship provides guidance and advice, sponsorship goes further by leveraging influence and networks to create opportunities for advancement. Andy and Jennifer explore the nuances of ally ship, emphasising the need for men to actively support women in the workplace. They discuss the importance of men recognising and amplifying women's contributions, as well as stepping up as sponsors and advocates. The importance of surrounding oneself with diverse talents and viewpoints to expand opportunities is another important area for discussion. Andy and Jennifer emphasise the importance of creating a culture of inclusion and equity, measuring and ensuring fairness in talent systems, and gaining executive commitment to sponsorship and ally ship. Jennifer emphasises that these efforts not only benefit marginalised groups but also enhance the organisation as a whole. The episode concludes with a discussion on the importance of transparency and accessibility in formal sponsorship programmes, integrating them into the organisation's DNA for meaningful impact. Jennifer stresses the mutually beneficial nature of diversity, equity, and inclusion efforts, enriching not only the organisation but also the individuals involved. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube Connect with Jennifer Mccollum: X/Twitter | LinkedIn | Instagram Podcast: Navigating Imposter Syndrome With Sajna Rahman and Caroline Flanagan Book: Business Networking and Sex: Not What You Think Book: Beyond the Boys' Club: Achieving Career Success as a Woman Working in a Male Dominated Field

In this episode of the Connected Leadership Podcast, Andy Lopata explores the theme of career development and unleashing one's full potential with guest Asad Hussain, a seasoned HR professional and author of "Careers Unleashed." Asad is a 4-time CHRO with a background in leading blue-chip companies like Gillette, Procter & Gamble, Dun & Bradstreet, and Del Monte. His strategic HR achievements have not only driven the success of these companies but also positioned him as a key voice in discussions on the future of workspaces and employee engagement. Asad inspires professionals at all levels, offering guidance to CEOs, CHROs, senior managers, and HR leaders. His expertise in talent management and high-performance culture has been recognised in publications like Forbes and Big Think, where he provides actionable strategies for career advancement and emphasises the importance of taking ownership of one's career. In this episode, Asad shares insights from his extensive experience, showing the importance of aligning passion, talent, and market demand in one's career choice. He highlights the need for continuous learning, describing it as essential to stay relevant in a rapidly changing world. The conversation examines the concept of career paths no longer being linear, with individuals expected to navigate multiple job changes and industries over their working lives. Asad stresses the value of having a learning strategy and making learning a habit, rather than a separate chore, to stay ahead in one's career. He suggests practical approaches, such as reflecting on learning opportunities from past experiences and incorporating micro-learning techniques into daily routines. Andy and Asad discuss the role of mentors in career development, emphasising the need for mentors at all stages of one's career. The conversation touches on the "PI" model of promotion decisions, where performance, image, and exposure play key roles. Asad provides insights into building a strong professional image and gaining exposure to decision-makers through impactful contributions. Andy and Asad also discuss the importance of being relevant and understanding your value in career development. Asad emphasised the need for individuals to recognise and communicate their value, rather than letting their worth be defined solely by external factors like job titles or performance reviews. One key takeaway was the value of transparent conversations with leaders about career aspirations and restlessness in a role. Asad advises approaching these discussions with a mindset of inquiry and learning, rather than demand. Overall, the episode underscores the importance of lifelong learning and adaptability in today's evolving job market, where portfolio careers and continual growth are becoming the norm. This episode is packed with nuggets for leaders to think proactively about their careers, seek diverse experiences, and build strong professional relationships to unleash their full career potential. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube Connect with Asad Husain : Website | LinkedIn

Andy Lopata welcomes Telly Leung to the Connected Leadership podcast. Telly is a versatile Broadway performer with an impressive list of credits, including roles in "Aladdin," "In Transit," "Allegiance," "Godspell," "Rent," "Wicked," "Pacific Overtures," and "Flower Drum Song." He has appeared on television in shows like "Warrior," "Glee," "Instinct," and "Law and Order: Criminal Intent." He is also an educator, teaching master classes at universities and drama programmes worldwide. Telly is the co-author of the "Empathy eBook: Empathy in the Workplace and Workforce," which explores the role of empathy in professional environments. Telly's work extends beyond the stage, as he has collaborated with top CEO Coaches to bring his unique perspectives as an artist and thought leader to CEOs and top executives at various organisations. In this episode Telly discusses his background growing up in Brooklyn in a traditional Chinese home. He describes his parents' escape from Communist China and their pursuit of the American dream, which initially involved high expectations for Telly to pursue a traditional career. Despite his parents' hopes, Telly followed his passion for the arts, eventually finding success on Broadway. He emphasises the importance of belonging and highlights the diverse roles within the theatre community, noting that everyone involved plays a vital part in creating a production. Telly acknowledges his parents' initial concerns about his career choice but explains that they eventually came to support him, proud of his achievements over the years. He reflects on the immigrant experience and the formation of supportive communities like Chinatowns, drawing parallels with the inclusive nature of the theatre community. Andy and Telly discuss the impact of cultural background on career choices, the challenges faced in pursuing non-traditional paths, and the value of perseverance in achieving personal and professional success. They also examine the importance of relationships in Telly's career and the impact of directors on his growth as an artist. Telly highlights how every opportunity he's had in the industry has come from building relationships on previous projects. He emphasises the value of personal connections in every industry. Telly also shares his approach to directing, highlighting the importance of understanding and respecting the different roles and perspectives within a production team and the collaborative nature of theatre, where each person's contribution is essential to creating a successful show. Andy and Telly conclude with the upcoming show in London at Crazy Coq, where Telly will be performing with a jazz trio on 28th April, 2024. Telly invited listeners to join him for an evening of Broadway songs, pop tunes, and backstage stories. The conversation reflects Telly's deep appreciation for the collaborative nature of the arts and the importance of building and nurturing relationships throughout his career. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter |YouTube Connect with Telly Leung: Website | Facebook | YouTube |IMDB

This episode of The Connected Leadership Podcast examines the essence of humanity in leadership, exploring the profound impact of humanising leadership practices. Host Andy Lopata is joined by international leadership coach Gerardo Segat. Gerardo worked for 20 years in the family office industry as CEO, chairman, and entrepreneur. In 2016, he left his business and re-qualified as a coach with the ICF. Gerardo has recently created 'Out As Humans', a performing arts show to humanise leaders of corporations, associations, organisations, and conventions. Andy and Gerardo explore how leaders can connect with their human side, fostering more authentic and empathetic relationships within their teams and organisations. Gerardo, drawing from his extensive experience, shares his journey of transitioning to coaching with a focus on humanising leadership. He emphasises the importance of addressing fears and harmful behaviours that hinder leaders from fully embracing their humanity. The conversation touches on the contagious nature of humanity, highlighting how leaders can set an example by embracing vulnerability and empathy. Gerardo shares powerful anecdotes, such as his experience with a bank's boardroom, where accepting vulnerability led to transformative changes in leadership dynamics. The episode underscores the importance of sensitivity in leadership, enabling leaders to see, hear, and understand their teams better. Sensitivity, as Gerardo explains, allows leaders to spot opportunities for collaboration and connect more authentically with others. Andy questions Gerardo about his unique approaches to leadership development and human connection. Gerardo explains his innovative formats for learning and decision-making, such as using debates to shape corporate decisions and conducting interviews with leaders using a mirror to foster deeper introspection. A key highlight is Gerardo's belief that AI will enhance human connection by forcing individuals to develop deeper self-awareness and empathy. He argues that as AI takes over more routine tasks, human skills such as interpersonal intelligence, sensitivity, and creativity will become increasingly valuable in leadership. Throughout the conversation, Gerardo emphasises the importance of inner objectives, such as finding meaning, love, freedom, and certainty as drivers for personal and professional fulfillment. He suggests that leaders who prioritise these inner treasures will not only excel in the AI-driven future but also contribute to a more humanised and empathetic society. Listeners are encouraged to challenge their assumptions and step out of their comfort zones to cultivate sensitivity and empathy in their leadership approach. Through insightful discussions and real-life examples, this episode inspires leaders to humanise their leadership, creating more compassionate and effective workplace cultures. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter| Youtube Connect with Gerardo Segat: Website | LinkedIn | It’s OK Not To Be OK By Gerardo Segat

Welcome to a special episode of the Connected Leadership podcast. This episode is specially hosted by Alan Stevens and his guests for the episode, Andy Lopata and Dr. Ruth Gotian, co-authors of the recently released "Financial Times Guide to Mentoring." The conversation kicks off with Alan asking Andy to define mentoring. Andy describes mentoring as an exchange of experiences, skills, and expertise where someone with insights helps another along their journey. Alan then delves deeper, questioning who mentoring is for, and Andy and Ruth stress that it's for everyone, regardless of their career stage, emphasising the benefits of both being a mentor and having a mentor. The conversation flows seamlessly as they discuss the importance of mentoring, backed by research findings that demonstrate its impact on career success and organisational performance. Ruth provides statistical evidence supporting the effectiveness of mentoring, while Andy shares anecdotes and insights from his extensive experience in the field. Andy, Ruth, and Alan engage in lively exchanges, offering practical advice and expert insights on mentoring. The discussions highlight key points such as the different types of mentoring (traditional, reverse, and peer), the importance of formal and informal mentoring relationships, and the distinction between mentoring and coaching. Drawing from their collective expertise and their newly released book, "Financial Times Guide to Mentoring," they provide profound insights into the dynamics of mentoring relationships, the responsibilities of mentors, and the benefits of being mentored. Alan emphasises the often underestimated value of mentoring and highlights how it can significantly impact personal and professional development and relationships. Andy and Dr. Ruth stress the importance of trust, rapport, and mutual respect in fostering meaningful mentoring connections. By sharing real-world examples and research-backed strategies, they offer practical advice for both mentors and mentees. Imposter syndrome emerges as a common challenge for mentors, but Andy Lopata provides strategies for overcoming self-doubt and embracing the value they bring to the mentoring relationship. Dr. Ruth explores the concept of asynchronous mentoring, facilitated by modern communication tools, which opens up new opportunities for mentorship across different schedules and time zones. Additionally, Andy and Dr. Ruth discuss the significance of asking for guidance rather than directly seeking mentorship, highlighting the importance of building relationships and trust before formalising mentorship agreements. They underscore the value of fostering a mentoring culture within organisations, emphasising the benefits of supporting and rewarding mentorship initiatives. Listeners are encouraged to explore the comprehensive insights and actionable tips offered in the "Financial Times Guide to Mentoring,” which is available for purchase on Amazon and your favourite book retailer. Whether you're an experienced mentor, a prospective mentee, or someone interested in cultivating a mentoring culture, this episode provides invaluable perspectives and practical strategies to enhance your mentoring journey. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube Connect with Dr. Ruth Gotian: Website | LinkedIn | X/Twitter | Youtube Connect with Alan Stevens: Website | Instagram | LinkedIn | X/Twitter | Youtube

In this episode of the Connected Leadership Gold series, Andy Lopata revisits a crucial topic from April 2023, looking into the rise of artificial intelligence (AI). Andy brings a fresh perspective to the conversation around AI. He questions whether organisations are losing genuine human connections with their customers and stakeholders as they grow in size and complexity. Joining Andy is Ben Afia, a former brand strategist for Boots and an expert in culture, branding and communication. Ben shares insights from his extensive experience, shedding light on the evolving landscape where AI intersects with human interaction. Their conversation touches upon the early stages of AI integration in brands' communication strategies, highlighting both the opportunities and challenges. Ben emphasises the need for AI to reflect the values and behaviours of organisations, cautioning against generic experiences. Andy and Ben consider the delicate balance between control and empowerment in organisations. Drawing from anthropological studies and business models, they explore the challenge of maintaining consistency while allowing room for individuality and discretion. Andy and Ben examine the nuances of leadership, communication, and organisational culture. Andy reflects on his experience in direct sales, emphasising the limitations of scripted communication and the importance of authentic human connection. Ben shares insights on leveraging appreciative inquiry to unlock the potential within organisations, advocating for a coaching-style approach to leadership that empowers individuals and fosters genuine engagement. The discussion then centres on the evolving role of consultants, the need for leaders to prioritise listening and empathy, and the transformative power of coaching cultures within organisations. Andy and Ben underscore the importance of creating environments where individuals feel valued, supported, and empowered to drive meaningful change. Ben emphasises the reciprocal relationship between internal culture and external customer experience, highlighting the vital role of leadership in shaping both. Andy and Ben navigate the complexities of scaling organisations while preserving humanity in communication and relationships. They advocate for clear purpose, values, and behaviours as guiding principles to align teams and foster authentic connections, even in the age of advancing AI. Tune in to this thought-provoking conversation as Andy and Ben offer valuable insights into navigating the evolving landscape of leadership, communication, and human connection in a world increasingly influenced by technology. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter Youtube Connect with Ben Afia: Website | LinkedIn

In this episode of the Connected Leadership Gold series, Andy Lopata discusses the critical topic of overwhelm and burnout in today's fast-paced world. Joined by esteemed guests Dr. Katherine Semler and Dr. Amy Bradley, authors of the book "Running on Empty," the conversation explores the profound impact of excessive workload on individuals and organisations. Dr. Amy Bradley reflects on a pivotal moment during the COVID-19 pandemic when she recognised she was overwhelmed, noting similar patterns among peers. Dr. Katherine Semler highlights challenges in balancing well-being amid demanding work environments. Andy, Amy and Katherine discuss the role of technology, particularly the ubiquitous use of platforms like Zoom, which has led to the phenomenon of "Zoom fatigue." Andy underscores the importance of reevaluating scheduling practices to prevent back-to-back meetings and allow for essential breaks between engagements. There is a need for proactive measures to address burnout, both at an individual and an organisational level. The discussion progresses to advocate for open dialogue and supportive environments, where individuals feel empowered to prioritise self-care and seek assistance when needed. Additionally, the significance of tailored approaches is stressed, recognising that what may be restorative for one person could be overwhelming for another. Andy, with Dr. Katherine Semler and Dr. Amy Bradley, explores the complexities of burnout and overwhelm in various cultural and organisational contexts. Dr. Bradley highlights the importance of language and intentionality in addressing burnout, emphasising the need for genuine empathy and listening without judgment. Dr. Semler adds to the conversation by discussing the impact of toxic cultures on burnout, noting the extremes of either stigmatising or glorifying burnout within organisations. She emphasises the role of leadership in fostering a culture of support and openness, where emotional and practical support are prioritised and relationships are built on trust and reciprocity. The discussion also touches upon gender, ethnicity, and cultural differences in experiencing burnout, with Dr. Semler highlighting the added pressures faced by women, particularly during the COVID-19 pandemic. Dr. Bradley emphasises the link between perfectionism and burnout, noting that individuals with perfectionist tendencies may be more susceptible to exhaustion. Overall, the interview emphasises the collective responsibility of individuals, families, communities, organisations, and societies in addressing burnout and reshaping the way work is approached to prevent its detrimental effects. The episode highlights the importance of fostering a culture of empathy, communication, and mutual support. By recognising the warning signs of burnout and taking proactive steps to address them, individuals and organisations can work towards creating healthier, more sustainable work environments. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter Youtube Connectwith Dr. Amy Bradley: LinkedIn Connectwith Dr.Katherine Semler: Website |LinkedIn |

In this episode of the Connected Leadership Podcast, Andy Lopata welcomes Tendai Wileman. Tendai is Chief of Staff and Director of Organisational Change at Guy’s & St Thomas’ NHS Trust, the largest NHS organisation in the country. She has worked in healthcare for 20 years in various corporate and operational roles. Tendai shares her unexpected journey into the NHS and reflects on the pivotal role mentoring played in guiding her career path. Despite initial doubts about her potential, Tendai discusses how mentoring helped rebuild her confidence and shape her pathway into leadership. The conversation examines the importance of mentoring and supporting others, particularly for individuals from underrepresented backgrounds. Tendai shares insights into navigating the "minority tax" and balancing her role as a mentor while fulfilling her professional responsibilities. She emphasises the value of providing guidance while allowing individuals the autonomy to chart their own paths. Andy and Tendai also explore the ongoing commitment to learning and growth, both through formal mentoring relationships and informal interactions with colleagues. Tendai highlights the significance of reverse mentoring and the mutual learning that occurs when individuals share diverse perspectives. Andy and Tendai look at the concept of being a curator of ideas and how to incorporate our own views into discussions while remaining open to different perspectives. Tendai emphasises her approach of incorporating her opinions into a range of options, considering her experience while also recognising blind spots. She highlights the need for balance and logic in decision-making, acknowledging that the answer often lies somewhere in the middle. The conversation also touches on handling dissenting opinions and the challenge of maintaining a common agenda in complex organisations like the NHS. Tendai explains the impact of strikes on internal relationships and the NHS ability to deliver care effectively. Throughout the episode, Tendai's pragmatic approach to leadership shines through as she shares the complexities of managing relationships and driving organisational change in the healthcare sector. Her insights offer valuable lessons for leaders navigating similar challenges in high-pressure environments. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter Youtube Connect with Tendai Wileman: Instagram |LinkedIn | X/Twitter

Welcome to the Connected Leadership podcast, hosted by Andy Lopata. In this episode, Andy welcomes Antoinette Dale Henderson, an expert in leadership communications and author of "Leading with Gravitas." Antoinette is an executive coach and global keynote speaker with over 25 years’ experience in leadership communications. She specializes in strategically-driven, results-oriented masterclasses that make a powerful difference to executives, boards, and top teams in the UK and internationally. She’s a Fellow of the Professional Speaking Association and the Global Speakers Federation and is the outgoing Chair of the Board of Trustees for BelEve, a charity that inspires and empowers girls aged 8 to 18 to become leaders of their world. In today's fast-paced and dynamic business world, effective leadership requires more than just authority and expertise. It demands authenticity, connection, and a commanding presence that inspires trust and respect. Andy and Antoinette discuss the intricacies of leadership gravitas. Gravitas is a term often associated with seriousness and weightiness, but as Andy and Antoinette explored, it's much more nuanced than that. At its core, gravitas is about the ability to command respect, get taken seriously, and have your voice heard—all while staying true to your authentic self. It's not about putting on a facade or trying to be someone you're not. Instead, it's about finding the balance between projecting confidence and staying grounded in who you are. One of the central themes of the discussion was the concept of managed authenticity. In today's diverse and inclusive workplaces, leaders must be able to flex and adapt their behavior while remaining true to their core values and beliefs. This means being able to read the room, adjust your approach accordingly, and authentically connect with those around you. Humor also emerged as a key element of gravitas. Contrary to popular belief, humor can be a powerful tool for building connection and rapport with others, as long as it's used appropriately and in context. By incorporating humor into your leadership style, you can break down barriers, foster camaraderie, and create a more positive and engaging work environment. Additionally, Andy and Antoinette discussed the gender implications of gravitas and the importance of creating inclusive environments where everyone feels empowered to express their authentic selves. In today's rapidly evolving workplace landscape, diversity of thought and perspective is more important than ever, and leaders must actively work to create spaces where all voices are heard and valued. Ultimately, mastering gravitas is a journey—one that requires self-awareness, humility, and a commitment to continuous growth and development. By embracing authenticity, connecting with others on a deeper level, and cultivating a sense of gravitas, we can all become more effective and inspiring leaders in our respective fields Listen to the full episode of the Connected Leadership podcast to dive deeper into the topic of gravitas and explore actionable strategies for enhancing your leadership presence. Together, let's unlock the power of gravitas and lead with authenticity and impact. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter Youtube Connect with Antoinette Dale Henderson: Website | Instagram |LinkedIn | Youtube

In this episode of the Connected Leadership podcast, Andy Lopata’s guest is Dr Andy Cope, a specialist in positive psychology. After 12 years of hard academic labour, he gained a Loughborough University PhD and became the UK’s first ever ‘Doctor of Happiness’. Dr Cope shares his journey from traditional psychology to becoming more interested in the effects of positive psychology and happiness. He explains how positive psychology focuses on wellness rather than just illness, seeking to understand what makes already happy people flourish and how others can learn from them. Dr Cope discusses the importance of intentional strategies and learned behaviours in achieving and maintaining happiness. He emphasises the significance of understanding one's own mental health and well-being, especially in today's fast-paced and challenging world. Andy and Dr Cope also examine the concept of "mental wealth" and the role of positive psychology in equipping individuals with the skills to take care of their own mental health. They highlight the impact of emotional contagion and the ripple effect of positivity. Dr Cope explains how an individual's well-being can influence the happiness of those around them, creating upward spirals of emotion. He also touches on the concept of "emotional soup," where everyone contributes to the overall emotional atmosphere in a social setting, with leaders having a particularly significant impact. Additionally, Dr Cope addresses the cultural differences between the US and the UK regarding positivity and happiness. He shares insights on the American "Pan Am smile" and the British tendency to downplay positivity, suggesting that genuine positivity and emotional contagion can transcend cultural differences. Andy and Dr Cope talk about the importance of effective leadership and creating a positive work environment. The need to move away from outdated leadership thinking and traditional approaches, such as the use of SMART objectives (specific, measurable, achievable, realistic, and time-bound), which Dr Cope believes are uninspiring and ineffective. Instead, he advocates setting ambitious and inspiring goals that encourage growth and creativity. Dr Cope promotes the importance of recognising and developing individual strengths rather than focusing on fixing weaknesses. He also challenges the concept of company values, suggesting that individuals prioritise their own values over those of the organisation. Andy agrees with Dr Cope's perspective and emphasises the value of focusing on strengths and building professional relationships. They both recognise the significance of psychological safety in creating an environment where individuals feel safe to be themselves at work. Overall, this episode offers valuable insights into effective leadership, the importance of psychological safety, and the need to move away from outdated approaches to goal-setting and development. Dr Cope's expertise and engaging storytelling make for a compelling and informative conversation. Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter Youtube Connectwith Dr. Andy Cope: Website | Twitter |LinkedIn | The Multiplier Effect" by Dr. Andy Cope

In this episode of The Connected Leadership podcast, Andy Lopata engages in a riveting conversation with Dawn Wray, co-founder of the Listening Collective, an organisation developed from a deeply held belief that when people thrive, then their organisations do too. Dawn is a former VP of a $1 billion financial institution and an experienced senior leader. In 2018, she trained as a relational gestalt psychotherapist. She values real and honest conversation and talks candidly about her personal experience and how she believes her psychotherapy training is vital to how we think about leadership, employee satisfaction and well-being, retention, and company culture. Andy and Dawn look into the essence of connection, exploring how we can bridge gaps and foster genuine understanding between individuals. Dawn emphasises the importance of being present and attuned to what's happening in the moment, both within us and in our interactions with others. Dawn discusses the power of active listening and the importance of being fully present in conversations. She highlights how genuine curiosity and openness can lead to more meaningful connections and understanding. Acknowledging the inevitability of biases and prejudices, Dawn advocates for honest self-awareness and empathy. She encourages listeners to challenge their assumptions and approach differences with an open mind. Dawn also shares insights on creating safe spaces for open and honest dialogue where individuals can express themselves without fear of judgment. Andy and Dawn also discuss the importance of conflict in conversations and how it can be channeled constructively. They emphasise the need for honesty and openness, particularly in leadership, to create an environment where people feel safe to express their views. They also touch on the topic of psychological safety and how it can be fostered through clear boundaries and structures. The conversation concludes with a discussion on the value of collaboration over competition and the importance of aligning personal values with organisational values. This episode offers valuable insights and practical tips for fostering genuine connection, understanding, and collaboration in both personal and professional settings. The episode highlights the need for authentic leadership and open communication to create a culture of trust and collaboration in organisations. SELECTED LINKS FROM THE EPISODE Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter| Youtube Connect with Dawn Wray: Website | Instagram |LinkedIn | The Listening Collective RESOURCES MENTIONED “Conversations under the table" The Bridge: Dialogues across Cultures by TaliaLevine Bar-Yoseph Mark Carney: How we get what we value. BBC Reith Lectures December 2020: BBC Sounds - The Reith Lectures

In this episode of the Connected Leadership podcast, Andy Lopata welcomes David Hyner, a researcher and speaker with a passion for helping people set and achieve massive goals. David shares insights from his extensive experience working with diverse groups, from school kids to senior business leaders, and emphasises the importance of having fun in all endeavours. Andy and David discuss the concept of goal setting, challenging the widely accepted notion of SMART goals, emphasising setting realistic and achievable steps for big projects. Drawing from his research and interviews with over 258 top achievers, David highlights that successful individuals prioritise setting and achieving massive goals over SMART goals. He highlights the importance of combining effective goal-setting processes with the right mindset and behaviours. David talks about his personal journey, including his struggles with education and his transformation into a purpose-driven speaker. He shares heartwarming anecdotes of former students reaching out years later to express gratitude for his impact on their lives. David emphasises the similarities between working with school kids and senior leaders, stressing that both groups share insecurities and doubts. He advocates for leaders to connect with younger generations, leveraging reverse mentoring to prepare for the changing landscape of the workplace. He goes on to outline his steps to massive goals, emphasising the importance of breaking down goals into manageable steps and tackling the most challenging tasks first. He encourages listeners to prioritise personal development and maintain a mindset focused on growth and service. Andy and David probe the significance of taking action, seeking support, and embracing accountability on the journey towards achieving massive goals. David emphasises the importance of tackling the most daunting tasks first, referred to as "eating the sprout," and adopting a "go rhino" mindset, inspired by Scott Alexander's book, "Rhinoceros Success." Andy shares practical insights, such as the "ten-minute test" for utilising LinkedIn effectively, highlighting the impact of consistent small actions over time. They discuss the role of mentors, citing examples from personal experiences and emphasise the power of mastermind groups in providing diverse perspectives, fresh ideas, and crucial accountability. David elaborates on the historical origins of mastermind groups, tracing back to the Lunar Society, and stresses the transformative potential of surrounding oneself with individuals who challenge and support growth. Both David and Andy underscore the importance of seeking support, overcoming insecurities, and embracing accountability as essential components of success. Throughout the episode, Andy and David's lively discussion underscores the transformative power of goal-setting and the importance of fostering connections across generations to drive positive change. Listeners are encouraged to reflect on their goals, identify areas where they need support, and take proactive steps to engage with mentors, join mastermind groups, and commit to consistent action towards their aspirations. Resources to assist you in setting up and managing successful mastermind groups can be accessed through the links provided below. How to set up & run asuccessful mastermind group By David Hyner The Quick Reference Guideto Mastermind Groups by Andy Lopata Connect with Andy Lopata Website Connect with Professor David Hyner Website

In this episode of the Connected Leadership podcast, Andy Lopata hosts Hannah Wunsch, author of "The Autumn Ghost: How the Battle Against a Polio Epidemic Revolutionised Modern Medical Care," which was recommended by his colleague and co-author, Dr. Ruth Gotian. Despite his initial curiosity about the book's relevance to connected leadership, Lopata found himself engrossed in Wunsch's narrative about collaboration and competition during the polio epidemic in 1952. Hannah Wunsch, a critical care physician, Professor of Anesthesiology, and Vice Chair for Research in the Department of Anesthesiology at Weill Cornell Medicine, shares insights into her book's focus on the pivotal moment in medical history when anesthesiologist Bjorn Ibsen suggested a groundbreaking intervention to save polio patients. This discussion leads to reflections on the cultural differences in medical practices between Scandinavia and the United States, which Ibsen experienced during his training at Massachusetts General Hospital. Hannah emphasises how exposure to different medical systems broadened Ibsen's perspective, enabling him to challenge conventions and pioneer new approaches to patient care. Furthermore, Andy and Hannah explore the impact of World War II experiences on medical professionals and how those shared adversities forged deep bonds, influencing medical practices in subsequent years The conversation examines the importance of fostering open dialogue and interdisciplinary collaboration in healthcare, drawing parallels between historical medical salons and modern-day forums for knowledge exchange. Hannah highlights Ibsen's innovative thinking and willingness to engage with diverse perspectives as key factors in his ability to create the world's first modern intensive care unit. Andy and Hannah delve into the fascinating world of medical history, exploring the traditional hierarchy and segmentation of specialties in the medical field, particularly during the polio epidemic. Hannah shares insights into how this hierarchy initially hindered attempts to find cures and treatments for polio, highlighting the resistance faced by innovators like Ibsen. Despite initial reluctance, Henry Lassen ultimately deserves credit for being willing to break down barriers and listen to unconventional approaches. Reflecting on the past versus the present, Andy and Hannah discuss the persistence of hierarchy and specialisation in hindering innovation across various sectors, including healthcare and professional relationships. While there have been strides towards diversity and inclusivity, cronyism and siloed thinking remain prevalent challenges. The conversation also looks at the power of relationships and community support, exemplified by the immense volunteer effort during the polio epidemic. Hannah recounts the extraordinary sacrifice made by medical students who manually provided ventilation to patients, showcasing the strength of community response in times of crisis. Drawing parallels to navigating internal politics, Hannah emphasises the importance of active listening and withholding judgement, especially when faced with challenging situations. She highlights the value of synthesising information and understanding different perspectives to foster collaboration and achieve better outcomes. In conclusion, Hannah reflects on how her research has impacted her approach to teamwork and patient care, emphasising the importance of ensuring every voice is heard and valued. Ultimately, the discussion underscores the significance of cultural understanding, collaboration, and continuous learning in driving medical innovation and improving patient outcomes. Through Hannah's exploration of historical events and medical breakthroughs, listeners gain valuable insights into the interconnectedness of leadership, collaboration, and innovation in healthcare and professional relationships. Connect with Andy Lopata Website Connect with Professor Hannah Wunsch Website

Welcome to the Connected Leadership podcast with Andy Lopata. In this episode, Andy’s guest is Professor Daniel Druckman, a distinguished expert in negotiation, conflict management, and international affairs. Daniel Druckman is Professor Emeritus at George Mason’s Schar School of Policy and Government and an Honorary Professor at Macquarie University in Sydney and at the University of Queensland in Brisbane Australia. His work focuses on negotiation, nationalism, group identity and conflict resolution among other topics. He is the recipient of five lifetime achievement awards and his most recent books, published this year, are ‘Negotiation, Identify, and Justice: Pathways to Agreement’ and “When Peacekeeping Missions Collide: Balancing Multiple Roles in Peace Operations. Andy starts the podcast by asking Daniel to share insights into his unique career path, transitioning from experimental social psychology to macro-level political science. Daniel recounts three significant consulting assignments, illustrating the complexity of negotiations involving topics like renewing military bases with Spain, managing alliances between NATO and the Warsaw Pact, and contributing to the Strategic Arms Reduction Treaty (START) negotiations with the Soviet Union. Andy and Professor Druckman discuss the concept of turning points in negotiations, exploring the factors that precipitate departures and the subsequent consequences. They look at the importance of flexibility in negotiations, where Professor Druckman emphasises the need for adaptability and training to navigate unpredictable situations successfully. The episode touches on the psychological aspects of negotiations, including the constructive use of anger and the significance of open communication. Professor Druckman shares valuable exercises to foster mutual understanding and build rapport between negotiating parties. Reflecting on the current state of political polarisation, the discussion highlights challenges in maintaining civil discourse and finding common ground in today's divisive climate. Professor Druckman acknowledges the need for creative solutions to address these issues. The multifaceted realm of negotiation, global diplomacy, and conflict resolution is explored. Professor Druckman shares his experiences negotiating on a global scale, emphasising the impact of diplomatic and working cultures. The conversation examines the nuances of nationalism and patriotism, shedding light on their roles in conflict resolution and collective identity. Professor Druckman emphasises the importance of transitioning from a nationalist stance to a more cooperative and inclusive patriotic stance. Andy and Daniel also talk about the significance of joint community activities in fostering reconciliation. The challenge of sustaining peace when conflicts involve deeply entrenched identities is highlighted and the complexities of identity issues in conflict resolution are explored. This episode looks into the intricacies of negotiation, conflict resolution, and global affairs, offering valuable insights and practical takeaways for both personal and professional contexts. Connect with Andy Lopata Website Connect with Professor Daniel Druckman Website

Andy Lopata welcomes Sally Helgeson, an expert with 35 years’ experience in women's leadership and inclusivity. Sally's latest book, Rising Together: How We Can Bridge Divides and Create a More Inclusive Workplace explores the creation of a more diverse and inclusive workplace culture. Sally Helgesen, cited in Forbes as the world’s premier expert on women’s leadership, is an internationally best-selling author, speaker and leadership coach. She has been inducted into the Thinkers 50 Hall of Fame, which honours those whose ideas have shaped the field of leadership worldwide. She is ranked number 3 among the world’s thought leaders by Global Gurus. Andy and Sally discuss the significance of diversity and inclusion and Sally explains the distinction between diversity and inclusion, emphasising the importance of inclusive practices in recognising individuals outside the leadership mainstream. The conversation explores the pivotal role of professional relationships and looks at the challenges and opportunities in cultivating a workplace culture that values and integrates diversity and inclusion. The focus shifts to leaders fostering inclusive behaviors within their teams and organisations. Sally underscores the value of Employee Resource Groups (ERGs) and Women's Networks in providing crucial support, mentorship, and networking opportunities. The positive shift towards inclusivity, involving men in formerly women-only networks, is highlighted. The discussion unfolds looking at the impact of the absence of role models, particularly at senior levels, on individual aspirations. Sally emphasises the importance of diverse role models for various career aspects, transcending gender or ethnicity. Diversity is an ever-expanding process encompassing various dimensions beyond gender and ethnicity. Choosing active participation in this transformative journey is considered a beneficial career approach. Sally and Andy explore the challenges of fostering inclusion and understanding diverse perspectives in the workplace. Proactive inclusivity, avoiding divisive rhetoric and addressing the concerns of those who feel left behind with empathy and curiosity, "How can I help you?" becomes a powerful bridge to understanding. Navigating multicultural environments involves being a cultural ambassador, fostering connections, and seeking to understand diverse perspectives. Sally advocates making people feel heard and insists that it requires treating each individual as unique, irrespective of their background. Sally challenges identity-based and unconscious bias models, advocating a focus on inclusive behaviours that promote collaboration and value diverse contributions. Andy and Sally emphasise the role of curiosity, understanding, and active support in building a truly inclusive workplace culture. Connect with Andy Lopata Website Connect with Sally Helgesen Website

Welcome to the Connected Leadership podcast with Andy Lopata. In this episode, Andy welcomes John Fisher, a constructivist psychologist and coach with 25 years of experience in change management, personal development, and coaching. John has a rich professional background, working with organisations such as BPP, Training 2000 Ltd., Balfour Beatty Utility Solutions and BAe Systems. His experience spans designing and delivering leadership and personal development courses, coaching, and project management. John is the author of six books, including "Putting the I into Change," and joins Andy to explore the intricacies of navigating change from an individual's perspective. Andy and John examine the emotional and psychological issues people face during major life changes. John shares insights from his experience and introduces the Fisher curve (see link below). The Fisher curve maps the journey individuals undertake during change, considering the impact on identity and emotional well-being. Andy and John discuss the significance of understanding where individuals are in the change process to manage conversations effectively. They explore the stages of the curve, beginning with anxiety and anticipation, progressing through fear, threat, and guilt, and culminating in anger, confusion, and apathy. The podcast highlights the unique and subjective nature of the curve, with individuals experiencing varying depths and durations of each stage. John emphasises the importance of constructivist psychology, where understanding the world through another person's eyes is key to effective interaction. The conversation touches on conflict resolution, the stages of grief in the bereavement curve and the impact of change on an individual's sense of identity. Andy and John explore the nuanced aspects of organisational change and leadership. The focus centres on the involvement of external coaches in the change process, emphasising the delicate balance between delegating responsibility and maintaining accountability as a leader. John raises a critical point about the necessity of trusting relationships with coaches. He highlights that leaders must discern when to abdicate responsibility, especially in situations where their presence may hinder the change process. The conversation continues with reflections on the challenges of being honest during periods of uncertainty, emphasising the importance of trust and vulnerability in leadership. Andy and John use real-world examples, including the experience of business leaders and the impact of transparent communication on building trust. Andy and John explore the complexities of authentic leadership, acknowledging that wearing a metaphorical mask may be necessary in certain situations to provide the team with the stability they need. They discuss the emotional toll on leaders during challenging times and the power of vulnerability in building strong team dynamics. The episode concludes with a focus on the positive trajectory of change, offering insights into the process of getting individuals on board with change. John emphasises the importance of support, information, freedom, and open communication in guiding individuals through the phases of acceptance and embedding change successfully. The conversation also touches on the continuous nature of change, both at macro and micro levels, reinforcing the idea that change is a constant and dynamic force in organisational life. This episode is a must listen for leaders navigating the world of change. Connect with Andy Lopata Website Connect with John Fisher Website Fisher Transition Curve https://www.dpac.tas.gov.au/__data/assets/pdf_file/0021/60483/Change_09_-_Factsheet_-_The_Process_of_Transition.pdf

Welcome to the Connected Leadership podcast, hosted by Andy Lopata. Our first guest for 2024 is Dr Amy Edmondson, a professor of leadership at Harvard Business School and author of seven books. Renowned for her expertise in psychological safety, Dr Edmondson explores this crucial topic in her latest award-winning book, "The Right Kind of Wrong: The Science of Failing Well." Winner of the prestigious Financial Times and Schroeder's Business Book of the Year award for 2023, her work is recognised globally. Andy and Amy examine the intricacies of failure, learning, and innovation within organizations. Dr. Edmondson shares her insights on the importance of creating a culture that encourages learning from failure, distinguishing between good and bad failure, and the concept of "intelligent failure." They discuss the challenges of balancing short-term results with long-term investments, especially in corporate environments driven by quarterly financial goals. Surprisingly, Amy’s research reveals that teams with strong relationships tend to report more errors than those with weaker ties. This leads to a thought-provoking discussion on the role of relationships, cognitive diversity, and psychological safety in fostering a culture of learning and innovation. The conversation delves into the dynamics of individual and organisational learning, the impact of a growth mindset, and the need for leaders to navigate the tension between immediate results and long-term investments. Dr Edmondson's extensive research and thoughtful insights provide valuable perspectives on building resilient and innovative organisations in an ever-changing landscape. Andy and Amy discuss the crucial aspect of psychological safety within organisational culture. Beginning with addressing the common concern of trusting colleagues and the fear of office politics, where individuals may present themselves as trustworthy but fail to prove it over time. Amy advocates a proactive approach, emphasising disclosure over systematic holding back. She asserts that the occasional harm from trusting an untrustworthy person is less costly than the lost opportunities resulting from systematic caution. This perspective challenges the conventional wisdom of waiting and seeing, encouraging a culture of openness and honesty. The conversation then shifts to the organisational side of psychological safety. Amy contends that a well-run organisation is one that doesn't tolerate infighting or backbiting. She stresses the importance of senior leaders modelling the desired culture and sending a clear message that undermining colleagues will not be tolerated. Andy Lopata explores the journey of establishing trust within a team and maintaining it as the team evolves. Amy emphasises the need for a joint effort, framing the creation of a trusting culture as a shared project. She believes that a culture of trust will naturally reject individuals attempting to engage in toxic behaviors. Amy highlights the importance of creating a safe space for learning and emphasises that psychological safety is not an end goal but a means to achieve broader objectives, such as innovation or quality. This episode provides valuable insights into the complexities of psychological safety, organisational culture, and the practical steps leaders can take to foster a climate of trust and learning within their teams. ‘Creating an environment where your voice is welcome’ Connect with Andy Lopata Website Connect with Dr Amy C. Edmondson Website

Welcome to Connected Leadership Gold where Andy revisits a compelling conversation from May 2021 with Paul McGee, the renowned author and speaker widely recognised as the "Sumo Guy." Paul is celebrated for his motivational and practical approach, notably showcased in his book "Sumo: Shut Up, Move On." Paul's shares insights from his upcoming book, "The Happiness Revolution," co-authored with Dr. Andy Cope, setting the stage for a thought-provoking discussion. Andy and Paul examine the profound impact of the last 15 months on happiness. They look at the influence of technology and particularly of social media on well-being. Paul shares insights into the addictive nature of social platforms and the challenges posed by social perfectionism, where individuals often compare their lives to carefully curated online personas. Education emerges as a pivotal force in promoting holistic well-being, with an emphasis on the interconnectedness of mind, body, and emotions. Paul advocates for equipping individuals, especially the younger generation, with tools to navigate the digital landscape positively. The episode uncovers the evolving nature of happiness and the imperative to redefine success in the digital age. Andy and Paul explore the impact of technology and social media on happiness. Andy advocates for balance, sharing personal anecdotes about the role of photos in preserving memories. Paul agrees, emphasising moderation in the use of technology and social platforms. The conversation takes an introspective turn as they delve into the tendency to defer happiness based on future achievements. Paul shares his experience of setting arbitrary goals and attaching happiness to them, highlighting theimportance of appreciating the present. Reflecting on the pursuit of perfectionism, Paul encourages authenticity and vulnerability in leadership. Personal anecdotes weave through the discussion, addressing the role of role models and the impact of comparison on personal growth. Andy and Paul conclude with an exploration of unhappiness and mental health. Paul acknowledges the challenge of distinguishing between unhappiness and mental health issues, emphasising the importance of checking in on others. The segment leaves listeners with a call to embrace the complexity of emotions, understand their nuances, and strive for emotional agility in navigating life's challenges. Connect with Andy Lopata Website Connect with Paul Mcgee Website

In this episode of Connected Leadership Podcast Gold, Andy Lopata explores the influence of Oxford University and the Oxford Union on the British political landscape with guest Simon Kuper, Financial Times columnist and author of Chums: How a Tiny Caste of Oxford Tories Took Over the UK. The conversation looks into the historical ties between British prime ministers and Oxford University, specifically the Oxford Union, emphasising the prevalence of individuals from similar backgrounds in political leadership. Simon Kuper, a contemporary of Boris Johnson, David Cameron, Michael Gove and others at Oxford in the 1980s, sheds light in his observations and insights into the dynamics of this establishment, extending beyond politics into various aspects of life. Simon’s book, Chums, highlights the rise of a group of individuals, primarily educated at Oxford, groomed from a young age to rule the UK. Andy and Simon examine the dominance of Oxford in shaping the top echelons of political life, the role of the PPE degree, and the significant impact of the Oxford Union Debating Society as a nursery for future politicians' rhetoric and debating skills. A key theme emerges as Simon Kuper addresses the power of the establishment in modern society, not just in the UK but globally. Andy and Simon explore the barriers faced by those not from the same privileged background and strategies to break into entrenched circles. The podcast delves into the concept of an "Oxbridge" elite and its impact on British public life. Simon Kuper shares insights into the superficial nature of certain degrees and the emphasis on speaking and writing skills over a deep understanding of policy and issues. The discussion also touches on the role of foreign influence in business, drawing parallels with the diversity seen in the business world as opposed to the political landscape. Andy Lopata brings attention to the contrast between the ability to speak eloquently and the grasp of policy details, questioning whether the former has gained an undue advantage in British politics. Simon Kuper provides a nuanced perspective, acknowledging the importance of effective communication skills while critiquing the prioritisation of such skills over substance. The conversation extends to the impact of Oxford Union training on political leaders and the significance of debating and rhetoric skills in shaping political narratives. Simon highlights how these skills, learned at Oxford, have played a crucial role in shaping the political landscape and influencing election outcomes. This episode of The Connected Leadership Podcast provides a comprehensive exploration of the influence of Oxford University and the Oxford Union on British public life. It delves into the complexities of leadership, the impact of traditional backgrounds, and the need for a more inclusive and diverse leadership landscape. Connect with Andy Lopata Website Connect with Simon Kuper Twitter "Oxford teaches you above all to speak well and write well, even when you don't know much about what you're talking about" Chums: How a Tiny Caste of Oxford Tories Took Over the UK by Simon Kuper