Spamming Zero
Business & Economics Podcasts
Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more.
Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch.
From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.
Location:
United States
Description:
Ever slam zero to get past a shitty customer service robot? What’s with that? We’re a couple of outsiders turned insiders relaying findings from the frontlines and unpacking what it all really means. We talk with some of the most brilliant minds across industries to bring listeners insights, laughs, and a whole lot more. Flip CEO Brian Schiff and CMO James Gilbert chat with seriously brilliant (and kickass) guest-experts to relay frontline findings around the bridge between tech and the human touch. From moments of experience that make an impact—across technology, brands, and industries—to the cultural moments that change us as people, no topic is off the table.
Language:
English
Episode 67: Mike Vroom on Balancing AI and Human Touch in Customer Service
Duration:00:26:52
Episode 66: Zowie's Vision - Transforming Customer Service With AI
Duration:00:25:23
Episode 65: Zoovu's Vision - Guiding E-Commerce Choices
Duration:00:41:37
Episode 64: Tailoring Sales Messages - Beyond Copying Success, With Chris Wallace
Duration:00:32:15
Episode 63: Inside DREAMLABS - A Conversation With Blake Pinsker & Torii Rowe
Duration:00:48:55
Episode 62: Driving Repeat Purchases - Tapcart's Strategy, With Neal Goyal
Duration:00:52:36
Episode 61: If You Build It They Will Come - Establishing A Marketplace Presence As An Ecomm Brand
Duration:00:43:10
Episode 60: Bridging the Human-Digital Divide, With PRSONAS' Chuck Rinker
Duration:00:43:08
Episode 59: The 1st Ever Back To The Customer (B2C) Awards - Why The Flip You Should Nominate
Duration:00:06:28
Episode 58: Humanizing The Internet With Empathetic AI - A Chat With Siena AI’s Lisa Popovici
Duration:00:34:46
Episode 57: It’s An Art - Leadership & Collaboration, With Inkbox’s Bret Simpson
Duration:00:54:46
Episode 56: Evolving Generative AI – The Governance & Ethical Side, With Simplr’s Daniel Rodriguez
Duration:00:52:43
Episode 55: From Skating Pro To CX Star - Princess Polly’s Alex Collis On Creating Spectacular Experiences
Duration:00:52:45
Episode 54: Breaking Down Language Barriers To Create Better Customer Experience, With Connor McComb Of SSENSE
Duration:00:59:17
Episode 53: Update Your Email & SMS Playbook With Sendlane’s Jimmy Kim
Duration:00:42:30
Episode 52: Live Or Let Die - The Role Of The Phone Channel Today With 3Z’s Zach Gentry
Duration:00:46:28
Episode 51: How To Conquer Communications In Marketing Operations - With Tegrita’s Brandi Starr
Duration:00:43:11
Episode 50: That's Hot - Sustainability, Solid CX, & The Future Of Fashion with Yevgeniya (YAY) Yushkova
Duration:00:49:09
Episode 49: How To Avoid the “One Size Fits All” Mindset, with OneSkin’s Jessica-Rose Garcia
Duration:00:37:29
Episode 48: Ecomm, Automation, and The World of Music Production - with Darren Vader
Duration:00:37:06