eCom Logistics Podcast

WHAT YOU’LL LEARN TIMESTAMPED SEGMENTS 00:00 – 01:0001:00 – 02:3002:30 – 04:0004:00 – 05:3005:30 – 07:0007:00 – 09:00 TOP QUOTES ABOUT THE GUEST Laura Ritchey is President & CEO of the Americas region at GEODIS and a member of the Group’s Executive Board. She leads nearly 20,000 teammates across eight countries, overseeing contract logistics, freight forwarding, and transportation operations throughout North and South America. With more than 30 years of experience—including 15 years in supply chain leadership across retail and third-party logistics—Laura previously served as CEO of Radial, Inc., driving growth through operational excellence. Her background spans finance, sourcing, distribution, and strategic transformation. She holds a J.D., MBA, and bachelor’s degree from The Ohio State University. LINKS MENTIONED Laura's LinkedIn: https://www.linkedin.com/in/laura-ritchey-55836a8/ GEODIS website: https://geodis.com/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

WHAT YOU’LL LEARN HIGHLIGHTS 00:00–02:3503:17–04:3005:23–06:4907:05–07:4308:08–08:5809:48–11:2012:32–13:4514:35–16:5118:14–21:4322:23–25:4426:47–28:16QUOTES [00:03:17][00:05:45][00:12:32][00:22:23]ABOUT THE GUESTS Tanzil Uddin SVP of Content & Partnerships at Manifest, where he works closely with supply chain leaders to shape programming around real operator priorities, partnerships, and emerging challenges across logistics and technology. Kinta Gates VP of Supply Chain & Operations at Glossier, overseeing end-to-end product operations. Kinta brings a people-first, margin-aware approach to scaling fulfillment, manufacturing, and supply chain execution. Linda Ewing Operations leader at ID Logistics with deep experience across manufacturing, supply chain, and warehouse services. Linda focuses on execution reality inside 3PL environments, labor challenges, and responsible technology adoption. LINKS MENTIONED Manifest 2026 Agenda: https://manife.st/agenda/ 💡 Planning to attend Manifest 2026? Use this exclusive link for $200 off the current registration price: https://partner.manife.st/partner/ecomlogistics Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn - Why legacy commerce APIs and EDI no longer suffice in today’s fragmented commerce landscape - How AI and emerging protocols like MCP are accelerating the need for real-time fulfillment integration - The structure, tools, and resources defined by OnX for seamless order management across ecosystems - The nonprofit "business league" legal framework that keeps OnX vendor-agnostic and collaborative - The challenges commerce platforms face with OMS integrations and how OnX aims to reduce friction - The shift from platform-centric to protocol-centric commerce enabled by open standards - How industry players—brands, 3PLs, ERP, WMS, and commerce platforms—are rallying behind OnX Hihghlights - 00:00 — Welcome, introduction to Kelly Goetsch and the focus: “Connected Commerce” - 02:00 — The fragmentation problem: marketplaces, social commerce, AI, and legacy EDI - 04:00 — The rise of MCP and Agentic Commerce Protocol as enablers for a new standard - 06:00 — Building a “big tent” network: OMS, 3PLs, WMSs, ERPs connectivity challenges - 10:00 — Commerce platform vs fulfillment backend: the tech and mindset divide - 14:00 — What is OnX? Tools, resources, member base, and the standard’s scope - 18:00 — How MCP makes OnX possible, collapsing layers between selling and fulfillment - 22:00 — OnX’s “business league” structure explained - 24:00 — Platform, payment, and AI player involvement and adoption challenges - 28:00 — How to participate: advisory boards, GitHub access, and community involvement - 30:00 — The future of connected commerce and invitation to join OnX Quotes [00:02:00]: "If the last decade was about composable commerce, the next one is about connected commerce." - Ninaad [00:04:00]: "AI is the reason for both of these. We’re really, really collapsing down." - Kelly Goetsch [00:10:00]: "About 70% of enterprise brands still run point-to-point integration, and that has its own set of challenges." - Ninaad [00:22:00]: "The benefit of that is: we, as a community, get together and evolve and change as technology changes. And that’s great." - Kelly Goetsch About the Guest Kelly Goetsch is a technologist and strategist shaping the future of digital commerce and order fulfillment. Known for his leadership in the MACH Alliance and now Pipe17, Kelly has been a central voice in evolving commerce technology standards. He currently chairs the Commerce Operations Foundation, driving the development and adoption of the OnX standard for connected commerce. Links Mentioned - Commerce Operations Foundation website: commerceopsfoundation.org - Commerce Operations Foundation GitHub: github.com/commerceopsfoundation - Kelly Goetsch on LinkedIn: linkedin.com/in/kgoetsch - MACH Alliance: machalliance.org Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn: Highlights Quotes: About the Guest: Patrick Allard is President of Fulfillment Services at Essendant, driving the transformation of a traditional B2B distributor into a connected commerce powerhouse. With over 20 years in e-commerce and logistics, Patrick has held leadership roles at Newgistics, Pitney Bowes, and Radial. His expertise spans M&A integrations, fulfillment scalability, multi-channel retail logistics, and leveraging fulfillment as a revenue growth lever rather than simply a cost center. Links Mentioned: Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn Highlights Quotes About the Guest Krish Iyer is the VP of Global Partnerships at EasyShip, where he supports brands scaling cross-border e-commerce logistics. With a career spanning FedEx, Pitney Bowes, and ShipEngine, Krish brings a comprehensive industry perspective on strategy, carrier integration, and international fulfillment. Known for blending deep operational insight with a human-centered approach to logistics, he’s also a repeat guest on this show. Links Mentioned - Krish Iyer LinkedIn: https://www.linkedin.com/in/globalkrishna/ - EasyShip website: https://www.easyship.com/ - Previous episode with Krish Iyer: https://ecomlogisticspodcast.com/podcast/unboxing-e-commerce-efficiency-with-krish-iyer/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn Highlights Quotes About the Guest Dan DeMeyere is the Chief Product and Technology Officer at ThredUp, a leading online resale platform pioneering sustainable fashion through technology and operational innovation. With 15 years at ThredUp starting from its inception, Dan has overseen the company’s evolution from a peer-to-peer marketplace into a high-velocity, AI-enabled resale giant processing over 100,000 items daily. He is passionate about customer-centric product development and leveraging AI to transform retail experiences at scale. Links Mentioned - ThredUp: https://www.linkedin.com/company/thredup/ - Dan DeMeyere on LinkedIn: https://www.linkedin.com/in/dandemeyere/ 👉 Don’t forget to join us at Shoptalk Fall, October 16–18 in Chicago! 🎟️ Grab your tickets here: https://fall.shoptalk.com/tickets Featured Sessions at Shoptalk Fall: Scenario Planning in a Volatile WorldSupply Chain Agility in the Age of DisruptionRetail Intelligence: What AI Can – and Can’t – Do TodayLeading Through Culture ShiftsCheck the full agenda here. Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn Highlights Quotes [00:04:54]: “You have all of these lenses and perspectives you've gathered throughout your career, and you try to simplify all of these complex challenges by working backwards from the customer.” - Harshida Acharya [00:07:42]: “What the tech team needs to deliver, what the supply chain team needs to make sure that we have staffed and inventory—we peel that back at each step until you get to the most simple form of what you need to accomplish.” - Erin Chamberlin [00:26:41]: “It's really about providing skills for folks... Getting them to feel comfortable about reading a P&L, getting them comfortable presenting to large groups... We put in place concrete things that folks could do to level up their skill sets—to make them feel more confident.” - Erin Chamberlin [00:30:48]: “It's meant to be, ‘Let's support each other. Don’t think that you’re alone in this.’ There are lots of us who are not sure if we belong here and if there’s a path for us to grow.” - Harshida Acharya About the Guest Erin Chamberlin is the Chief Operating Officer at Topgolf, leading operations across over 90 venues globally. With deep expertise from leadership roles at Caesars Entertainment and Penn Entertainment, Erin combines analytics, hospitality, and customer experience to deliver scalable, consistent, and playful experiences. She is passionate about building inclusive teams and fostering culture-led innovation in complex, rapidly growing organizations. Follow Erin on LinkedIn: https://www.linkedin.com/in/erin-chamberlin-7360814/ Topgolf venues: https://topgolf.com/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn Timestamped Segments Quotes About the Guest Bob Malley is a pioneer in parcel logistics technology with a track record spanning over three decades. He launched Clippership, the first integrated parcel shipping system, scaled Tracer, led e-commerce at Kewill as CEO, and founded Pierbridge, creating the first enterprise cloud-based parcel TMS. Today, as CEO of Sendflex, he is driving innovation in intelligent modular delivery software built for omnichannel complexity and global shipping optimization. Links Mentioned Sendflex website Sendflex LinkedIn Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn: Quotes: About the Guest: JuE Wong is CEO of PBG, a PE-backed portfolio of six brands and three manufacturers. A six-time CEO across public and private companies, she’s known for scaling teams, transforming operations, and embedding supply chain as a core lever for growth, not just cost. Links Mentioned: JuE Wong on LinkedInPerformance Beauty Group Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn Highlights Quotes About the Guest Scott Ashbaugh is Chief Commercial Officer at DHL eCommerce Americas. With over 16 years of experience across operations, automation, and commercial strategy, Scott brings an insider’s view into how DHL scales under pressure while staying agile. Links Mentioned DHL eCommerceScott Ashbaugh | LinkedIn Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn Highlights Quotes About the Guest Vincent Golebiowski is SVP of Global Supply Chain Operations and CFO of Supply Chain at Tapestry, the global house of brands behind Coach, Kate Spade, and Stuart Weitzman. With prior leadership roles across L'Oréal and deep experience in Asia, Vincent brings a rare blend of financial rigor and supply chain fluency to leading resilient, customer-driven, and sustainable global operations. https://www.linkedin.com/company/tapestryinc/ https://www.tapestry.com https://www.linkedin.com/in/vincentgolebiowski/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn Highlights Quotes About the Guest Jason Massey is the CEO and co-founder of Ndustrial, a company helping industrial and logistics operators slash energy costs and carbon intensity using AI. He’s worked across venture capital, clean energy, and industrial manufacturing—and now builds tools that drive measurable results in warehousing, cold storage, and 3PL networks. Links Mentioned https://ndustrial.iohttps://www.linkedin.com/in/jasonmassey/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn: Highlights: Quotes: About the Guests: Will O’Donnell — Global Head of Corporate Development at Prologis & Managing Partner of Prologis Ventures. Will leads investment into emerging supply chain tech with a macro lens on real estate and fulfillment convergence. https://www.linkedin.com/in/will-odonnell-553aa0a/ Marv Cunningham — Global Head of Operations, Essentials at Prologis. Formerly of Amazon and GXO, Marv brings deep operational expertise and a track record of warehouse optimization at scale. https://www.linkedin.com/in/marvcunningham/ Erhan Musaoglu — CEO of Logiwa. A serial WMS builder, Erhan now focuses on orchestration-first fulfillment software that integrates robotics, AI, and warehouse logic. https://www.linkedin.com/in/erhanmusaoglu/ Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn: Highlights: Quotes: About the Guests: Mo Afshar is the Co-Founder and CEO of Pipe17, a logistics orchestration platform that helps brands and 3PLs connect and automate fulfillment workflows. LinkedIn Kelly Goetsch is the COO of Pipe17 and formerly Chief Strategy Officer at commercetools and Co-Founder of the MACH Alliance. LinkedIn Pipe 17 LinkedIn Those interested in learning more about Pipe17 or seeing a demo can visit this link https://pipe17.com Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

Join host Harshida as she dives into supply chain technology and logistics innovation with Jason Murray, Co-Founder and CEO of Shipium. With 19 years at Amazon, where he played a key role in building Amazon Prime and Subscribe & Save, Jason shares how data, automation, and a customer-first mindset transformed Amazon’s supply chain—and how similar principles can help businesses of all sizes compete. Learn how logistics leaders can adopt an Amazonian approach to predictive analytics, operational efficiency, and scalable fulfillment solutions to stay ahead in today’s fast-moving eCommerce landscape. What You’ll Learn Highlights Quotes About the Guest Jason Murray is the Co-Founder & CEO of Shipium, a company revolutionizing supply chain technology for eCommerce and retail. Before launching Shipium, Jason spent 19 years at Amazon, where he helped build Amazon Prime, Subscribe & Save, and Amazon’s predictive logistics systems. His expertise in data-driven decision-making, automation, and supply chain optimization is helping 3PLs and retailers compete at an enterprise level. Connect with Jason on LinkedIn Learn more about Shipium Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder & Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal pit stops to improve efficiency, reduce costs, and support sustainability. She also opens up about her journey from scaling Stuart Delivery to $400M in revenue to launching Relay, navigating fundraising challenges, and embracing AI-driven logistics. This episode is packed with insights on rethinking traditional delivery networks, leveraging data for real-time optimization, and building a more flexible, scalable, and cost-efficient logistics model. What You’ll Learn ✅ Turning the Last Mile into the Last 100 Meters – How hyperlocal pit stops create faster, cheaper, and greener deliveries. ✅ The Power of Data in Logistics – Relay collects 1,600+ data points per shipment to drive efficiency and optimize delivery routes in real-time. ✅ Revolutionizing Urban vs. Suburban Delivery – Why urban logistics is more challenging than suburban delivery, despite higher density. ✅ Fundraising & Scaling a Logistics Startup – Lessons from navigating investor skepticism and securing a $35M Series A. ✅ The Future of AI & Automation in Logistics – How AI can reduce inefficiencies, optimize fleet management, and reshape the logistics workforce. Episode Highlights 🕐 [00:01:06] – Nicole’s background: Scaling Stuart Delivery to $400M & founding Relay. 🕐 [00:04:00] – What is the last 100 meters model, and how do hyperlocal pit stops work? 🕐 [00:06:30] – The asset-light advantage: Why Relay’s model is flexible and scalable compared to traditional depots. 🕐 [00:10:30] – Why urban logistics is actually harder than suburban delivery. 🕐 [00:12:00] – Relay’s cost-saving impact: 60% reduction in delivery costs with 99% on-time rates. 🕐 [00:24:00] – Overcoming investor skepticism: How Nicole & her team raised $35M Series A. 🕐 [00:32:00] – What’s next for Relay? Expansion plans & the potential move into North America. 🕐 [00:33:15] – AI in logistics: How AI-driven route optimization is changing the game. 🕐 [00:34:30] – Drone deliveries? Nicole’s take on why they might not happen in the UK anytime soon. Quotes 📢 [00:03:00] – “The last mile isn’t actually the last mile—it’s the last 10 miles. We’re turning that into the last 100 meters.” – Nicole Mazza 📢 [00:10:45] – “Urban delivery is actually harder than suburban. Traffic, parking, and handover times offset density.” – Nicole Mazza 📢 [00:22:00] – “For every shipment, we collect 1,600 data points. It’s not just about having data—it’s about taking real-time action.” – Nicole Mazza 📢 [00:25:00] – “Investors told us ‘No’ hundreds of times before we got our first ‘Yes.’ Bootstrapping was tough but made us stronger.” – Nicole Mazza About the Guest Nicole Mazza is the Founder & Chief Commercial Officer at Relay Technologies, an innovative logistics company transforming the last-mile into the last 100 meters. Prior to Relay, she was instrumental in scaling Stuart Delivery to $400M in revenue and leading it to a successful acquisition. With deep expertise in urban logistics, fleet optimization, and supply chain transformation, Nicole is on a mission to redefine eCommerce deliveries with a flexible, scalable, and data-driven approach. 🔗 Connect with Nicole on LinkedIn: Nicole Mazza 🔗 Learn more about Relay Technologies: Relay Technologies Connect with Relay on LinkedIn: Relay Technologies LinkedIn Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

Episode Summary Join host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company’s remarkable transition from a TV-first business to a digital-first powerhouse. Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology, and formed key 3PL partnerships to compete in the fast-moving beauty industry. From shifting fulfillment strategies to embracing data-driven decision-making, this episode is packed with valuable lessons for logistics and operations leaders navigating digital transformation. What You’ll Learn Highlights 🔹[00:01:00] – Aaron’s career journey: From Zeppler Hardware to leading Luminess’ transformation. 🔹 [00:04:00] – The shift from TV advertising to eCommerce and its impact on fulfillment. 🔹 [00:08:30] – Why Luminess chose to partner with a 3PL instead of handling fulfillment in-house. 🔹 [00:12:00] – The importance of strong relationships between brands and 3PL partners. 🔹 [00:15:00] – Exciting logistics trends: AI-driven forecasting, inventory tracking, and regional carriers. 🔹 [00:17:00] – Key leadership lessons: Stay curious, data-obsessed, and adaptable. Quotes 💬[00:06:30] – "Once we realized our tech platform wasn’t capable of supporting the shift, we had to invest in new systems—Salesforce, Shopify, WMS, CRM. It changed everything." – Aaron Wilcox 💬 [00:10:15] – "The right 3PL partnership isn’t just about cost—it’s about tech capabilities, customer experience, and alignment with your brand’s goals." – Aaron Wilcox 💬 [00:12:15] – "The secret sauce in logistics is relationships—how well you collaborate with your 3PL to solve problems and serve customers." – Harshida 💬 [00:16:00] – "The minute you think you have it all figured out, something changes. Stay curious, keep learning, and adapt fast." – Aaron Wilcox About the Guest Aaron Wilcox is the Chief Operating Officer at Luminess, a beauty brand that has successfully transitioned from a traditional TV-first sales model to a thriving digital commerce operation. With a background in logistics, operations, and strategic partnerships, Aaron has played a key role in scaling Luminess through technology adoption and 3PL collaboration. His expertise in fulfillment strategy, customer experience, and supply chain agility makes him a valuable voice in the eCommerce logistics space. Connect with Aaron on LinkedIn Learn more about Luminess Tags eCommerce logistics, 3PL partnerships, supply chain strategy, fulfillment optimization, digital transformation, retail logistics, AI in logistics, inventory management, last-mile delivery, warehousing solutions, operations leadership, Luminess, Aaron Wilcox, logistics technology, supply chain automation Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn Curating World-Class Content: How Manifest Vegas designs an agenda tailored to supply chain leaders' needs. Balancing Innovation & Practicality: Ensuring valuable insights while avoiding product pitches. Lessons from Startups: What established logistics players can learn from agile newcomers. Future of Manifest: How the event is evolving with new themes like cold chain logistics and sustainability. Highlights [00:01:00] – The year-long planning process behind Manifest Vegas and how industry insights shape the agenda. [00:04:15] – How AI and geopolitical trends influenced the 2024 event’s focus. [00:07:00] – Striking the right balance between educational content and sponsor participation. [00:11:15] – The growing importance of visibility and sustainability in supply chain decision-making. [00:16:45] – Cold chain logistics: a new frontier for Manifest 2025. Quotes [00:03:00] “We’re people-led. We first look at the individuals we want to showcase, and then the topics naturally follow.” – Tanzil Uddin [00:05:30] “75% of Manifest attendees list relevant and actionable content as their primary reason for attending.” – Harshida [00:08:15] “Understanding your customer market is key. It’s not about offering a solution to everything, but addressing the specific challenges.” – Tanzil Uddin [00:15:00] “We took attendee feedback and expanded beyond logistics to cover inventory, demand planning, and sustainability.” – Tanzil Uddin About the Guest Tanzil Uddin is the Senior Vice President of Production at Manifest Vegas, one of the logistics industry’s most influential events. With years of experience curating content that addresses the evolving needs of supply chain leaders, Tanzil’s work focuses on fostering collaboration between shippers, startups, and investors. His expertise ensures that Manifest remains at the forefront of supply chain innovation and strategy. Connect with Tanzil on LinkedIn: Tanzil Uddin Learn more about Manifest Vegas: manifestvegas.com Register now and secure a $200 discount: https://ManifestVegas.com/Join/E-Com-Logistics-Podcast Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

What You’ll Learn Data-Driven Decisions: How to transform raw data into actionable insights for customer success. Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions. Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals. Future-Proofing with Innovation: Preparing for drone technology, automation, and evolving customer needs. Customer-Centric Leadership: Building trust and collaboration through meaningful partnerships. Highlights [00:00:23] – Scott Marshall reflects on a career rooted in customer-centricity and operational excellence. [00:05:45] – Prologis’ approach to deploying $100M weekly and staying agile amidst global scale. [00:11:45] – The transformative power of data aggregation and AI in understanding customer needs. [00:16:30] – The 4% real estate decision that influences 50% of customer operational costs. [00:22:15] – Preparing for drone deliveries: what logistics leaders should anticipate. Quotes [00:00:00] “The more data I can get from these interactions and then use AI… I can paint a picture of what’s next.” – Scott Marshall [00:05:45] “We deploy $100M of capital every Monday. Staying agile and customer-focused is key.” – Harshida Acharya [00:08:30] “If you take care of your team, they’re going to take care of your customers.” – Scott Marshall [00:17:15] “We aim to add columns to the spreadsheet that our competitors simply can’t match.” – Scott Marshall About the Guest Scott Marshall serves as the Chief Customer Officer at Prologis, the world’s largest developer of logistics real estate. With a career spanning private development, institutional leadership, and service-side experience, Scott brings unparalleled expertise in integrating customer intelligence with innovative logistics solutions. Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube

Episode Summary Join Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable strategies for logistics leaders. Gain insights into optimizing processes, selecting the right tools, and building scalable operations—all while maintaining a focus on simplicity and resilience. What You’ll Learn Highlights [00:01:00] – Michael’s journey from bankruptcy to profitability at Misen. [00:03:00] – The critical role of switching 3PL partners in driving operational profitability. [00:05:00] – Process, technology, and people: Why this sequence matters for rebuilding operations. [00:09:00] – Leveraging SaaS tools to automate demand planning and supply chain communications. [00:13:00] – Firefighter thinking: A structured approach to peak season challenges. Quotes [00:03:00] “Operations should work at 50% or 500% of your goals. If it doesn’t, you’re doing it wrong.” – Michael Mahoney [00:05:00] “Process, then technology, then people—get the foundations right before hiring.” – Michael Mahoney [00:13:00] “Simplify. Fewer tools, fewer things to break, and fewer processes mean faster execution.” – Michael Mahoney [00:14:00] “Think like a firefighter—calmly scope the issue, set deadlines, and avoid overreacting.” – Michael Mahoney About the Guest Michael Mahoney is the CEO of Misen, a company specializing in high-quality cookware and kitchen tools. With a deep background in logistics, operations, and organizational turnarounds, Michael has successfully guided Misen from bankruptcy to a thriving business. His process-first philosophy and strategic use of technology make his insights invaluable for logistics leaders. Connect with Michael on LinkedIn and explore Misen’s innovative cookware at Misen.com Unlock the Future of Logistics at CartCon 2025 Want to stay ahead in logistics and e-commerce? CartCon 2025 is your chance to dive into the latest innovations, connect with industry experts, and discover solutions that will drive your operations forward. As a proud media partner, we invite you to join us at this game-changing event. Ready to transform your logistics? Pre-register now: https://cart.com/preregister2025 Subscribe and Keep Learning! If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges. Be sure to follow and tag the eCom Logistics Podcast on LinkedIn and YouTube