The Art of A.I. for Business

Host Jerry Cuomo is joined by Matt Beane, a pioneer in the field of future work and skills development. A professor at the University of California at Santa Barbara and affiliated with both Stanford's Digital Economy Lab and MIT's Initiative on Digital Economy, Matt shares insights from his new book, "The Skill Code: How to Save Human Ability in an Age of Intelligent Machines." Listen as Matt discusses the integration of AI into work spaces and its impacts on skill development. He combines a unique blend of real-world experience and academic insight to explain how we can harness AI to enhance human skills rather than replace them. This episode is a must-listen for anyone interested in the evolving relationship between humans and technology in the workplace. Key Takeaways: AI as a Partner:Digital Apprenticeship:Technology Integration Challenges: Book Order Information: Beane, Matt. The Skill Code: How to Save Human Ability in an Age of Intelligent Machines. The book can be purchased on Amazon at this link: The Skill Code on Amazon.

Host Jerry Cuomo explores the innovative technique of Retrieval-Augmented Generation (RAG) with expert guest Dr. Lucia Larise Stavarache. RAG is transforming how AI interacts with data by utilizing existing documents without the need for extensive training cycles. This method proves invaluable for handling sensitive or proprietary information and adapting to rapidly changing data like current events. Join Jerry and Larise as they discuss the practical applications of RAG in various industries and its impact on AI development. Larise shares her experiences and the advantages of RAG, from simplifying legal documents to engaging with AI in conversations grounded in specific document content. Whether you're a tech enthusiast or an industry professional, this episode offers a unique perspective on the capabilities and future of AI technologies. Takeaways: References: Link to Demo VideoChatDoc: Try Chat with Documents for Free

Listen in as host Jerry Cuomo sits down with Robert Plotkin, a renowned patent attorney, AI book author, and co-founder of Blueshift IP. With a rich background that bridges technology and law, Robert shares insights into the crucial role of intellectual property in the era of AI. The discussion spans the impact of AI on innovation, patent law, and the future of AI-generated works. As someone deeply familiar with the intersection of technology and intellectual property, Robert's expertise offers listeners an encouraging perspective on navigating the complexities of AI and patents. This conversation not only sheds light on the importance of securing IP for technological advancements but also explores the potential of AI to revolutionize the practice of law itself. Join us for a thoughtful exploration of how AI continues to shape the landscape of intellectual property and innovation. Key Takeaways: References: BlueShift IP website The Genie in the Machine by Robert Plotkin

In this episode of The Art of AI Podcast, host Jerry Cuomo is joined by Alex Back, founder and CEO of Couch.com, for an engaging discussion on how AI is revolutionizing the furniture shopping experience. Discover how Couch.com uses AI to simplify the daunting task of buying a new couch, making it a more enjoyable and informed process. Tune in for insights into the intersection of home furnishing technology and AI, and learn about the future of online furniture shopping from a visionary in the industry. Episode takeaways: Revolutionizing Furniture Shopping with AI -Custom AI for Personalized Recommendations - Democratizing Furniture Retail - References: Couch.com eBook Basics of Buying a Couch

In this episode of the Art of AI podcast, host Jerry Cuomo engages with Eniko Rozsa, a Distinguished Engineer at IBM and a Fellow at the World Economic Forum's AI Alliance, to discuss the transformative impact of generative AI in customer support. Eniko brings over a decade of experience in building AI agents and shares her journey from developing her first chatbot to leveraging today's sophisticated generative AI models for enhancing customer care. As they examine the shift from traditional AI approaches to the nuanced capabilities of generative AI, listeners will gain insights into how AI is revolutionizing customer interactions, providing hyper-personalized experiences, and improving the efficiency of contact centers. Tune in to discover the challenges, breakthroughs, and future possibilities of AI in customer support, and hear Eniko's unique perspective on the evolving landscape of AI technologies. Key Takeaways: References: Chatbots vs. Humans in Customer Service,Revolutionizing Customer Service with Generative AI,Impact of Generative AI on Customer Service"

In this episode of the Art of AI podcast, host Jerry Cuomo engages with Eniko Rozsa, a Distinguished Engineer at IBM and a Fellow at the World Economic Forum's AI Alliance, to discuss the transformative impact of generative AI in customer support. Eniko brings over a decade of experience in building AI agents and shares her journey from developing her first chatbot to leveraging today's sophisticated generative AI models for enhancing customer care. As they examine the shift from traditional AI approaches to the nuanced capabilities of generative AI, listeners will gain insights into how AI is revolutionizing customer interactions, providing hyper-personalized experiences, and improving the efficiency of contact centers. Tune in to discover the challenges, breakthroughs, and future possibilities of AI in customer support, and hear Eniko's unique perspective on the evolving landscape of AI technologies. Key Takeaways: References: Chatbots vs. Humans in Customer Service,Revolutionizing Customer Service with Generative AI,Impact of Generative AI on Customer Service"

In this first episode of a two-part series, hosted by DJ, the AI chatbot, with guests Jerry Cuomo and Kevin Yu, their conversation explores the intersection of Artificial Intelligence (AI) and Site Reliability Engineering (SRE) in promoting sustainable IT operations. Jerry discusses the complexities of AI, tracing its progression from machine learning to advanced stages like generative AI and large language models such as ChatGPT. While Kevin, provides insights into the SRE field, underscoring its significance in offering outstanding user experiences and advocating for sustainable methods. This episode, a unique blend of "Art of AI" and "Making of the SRE Omelette," offers listeners insights into how AI and SRE collaborate to elevate and augment the efficiency and sustainability of our technology environment. The dialogue exploresthe critical importance of a forward-thinking and intelligent application of AI, its influence on energy usage, and the crucial role of data in refining SRE and sustainability practices. Be sure to listen to this episode for a thorough exploration of these vital subjects and join us for the complete series to deepen your comprehension of AI's impact in creating a sustainable technological future. Oh... and be sure to catch Part 2 on Kevin's "Making of the SRE Omelette" feed.

Welcome to Part 2 of our discussion on IBM's AI evolution titled, the 'Road to watsonx'. Host Jerry Cuomo is joined again by Bill Higgins, as they pick up from where they left off in the first episode. Bill shares insights on the creation of watsonx, revealing IBM's strategic shift towards generative AI, collaboration with Red Hat, and leveraging IBM Research technology and open-source. Jerry and Bill also offer insights into IBM's key partnerships and alliances, notably the collaboration with Hugging Face, a pivotal player in the open-source AI community. Bill shares his personal experiences that helped shape IBM's partnership strategy and how these collaborations are shaping the future of AI. Additionally, listeners will gain a comprehensive understanding of the AI Alliance initiative initialed by IBM and Meta, focusing on promoting open-source AI technologies while prioritizing safety and inclusivity. Bill discusses the impact of these initiatives on the AI industry and how they align with Ihis vision for the future of technology. This two part series offers a unique blend of history, personal stories, and forward-looking perspectives in AI. Listen in for an intriguing and thought-provoking conversation that's not just about technology, but also about the people and culture driving it forward. Key Takeaways: Watsonx's Central Role: watsonxIBM-Hugging Face Collaboration: The AI Alliance Initiative: Strategic Partnerships in AI:IBM's Vision for AI's Future: Additional Resources: Darío Gil's keynote at THINK 2023IBM Research Blog - Darío Gil KeynoteHugging Face announced their partnership with IBM Hugging Face BlogMeta and IBM have initiated the AI AllianceThe Wall Street Journal

In the first of a two-part episode on the Art of AI podcast, host Jerry Cuomo is joined by Bill Higgins, IBM Distinguished Engineer and VP for watsonx platform engineering, for a exploration of artificial intelligence's history and evolution. This episode, titled "The Road to watsonx," explores the significant milestones of AI, from the Dartmouth Conference to the latest advancements, with a particular focus on the development of IBM Watson. Throughout the episode, Jerry and Bill examine the transformation of AI from its early days to its current state, underscoring IBM's pivotal role in this journey. The discussion centers around the challenges and achievements in evolving Watson from a game-show winner to a powerful business tool, while also touching on IBM's internal cultural and technological transformations. Bill also sheds light on the cultural and technological transformations within IBM, emphasizing the importance of combining technology upgrades with cultural shifts. This series offers a unique blend of history, personal stories, and forward-looking perspectives in AI. Listen in for an intriguing and thought-provoking conversation that's not just about technology, but also about the people and culture driving it forward. Key Takeaways: IBM Watson's Evolution: Milestones in AI History: IBM's Impact on AI:Balancing Tech and Culture: The Future of AI: Additional resources: IBM Watson: Final Jeopardy! and the Future of Watson - Watch HereHow InnerSource is transforming IBM's Watson - Bill Higgins (IBM) - IS Summit 22 - Watch HereIBM Watson to watsonx - Read More

Join Jerry Cuomo and guest host Riccardo Forlenza in a riveting discussion with Murli Buluswar from Citigroup on 'Outside In: A Financial Industry Perspective'. This episode offers an in-depth exploration of generative AI's role in transforming industries, particularly financial services. Listen as they discuss the historical evolution of AI, its current and future impact on policy and business strategy, and the importance of balancing technological advances with ethical considerations. Murli provides unique insights into how AI is reshaping decision-making processes, emphasizing the need for governance, transparency, and human-centric approaches. A must-listen for professionals navigating the ever-evolving landscape of AI in business. Key Takeaways: [00:00:17 - 00:01:36] Intro to "Outside in" series; Today featuring Riccardo and Murli. [00:01:49 - 00:03:24] Gen AI Evolution Discussion on the evolution and impact of generative AI, emphasizing its societal significance. [00:03:25 - 00:06:57] AI Policy and Implications Exploration of policy challenges and the need for effective governance in the era of AI. [00:07:52 - 00:10:08] AI Ethics and Efficiency Balancing cost savings with ethical considerations in AI deployment and innovation. [00:19:21 - 00:22:05] AI's Future Impact Speculation on the future role of AI in work and societal changes, with a focus on adapting to and managing biases. Explore more about AI Governance

In this bonus episode, guest host Llama2, a Large Language Model, welcomes LangChain, an innovative framework engineered to elevate the capabilities of language models. The conversation aims to highlight the value LangChain brings to LLM-based applications by acting as a bridge between LLMs and fresh, real-time data sources. Whether it's providing up-to-date stock information for a financial advisory chatbot or tailoring fashion advice based on current weather conditions, LangChain's functionalities are designed to empower applications with contextual awareness and relevant responses. LangChain explains its unique approach to data retrieval, cleaning, and summarization, along with its seamless integration with LLMs for generating context-rich, human-like responses. The episode also explores how LangChain uses elements like 'Links' and 'Chains' to create efficient workflows, making it a versatile tool for developers. Lama2 and LangChain delve into the endless possibilities that arise when combining the expertise of LLMs with real-time data, opening the doors to smarter, more contextually aware applications. Tune in to explore how LangChain and LLMs like Llama2 are pushing the boundaries to make chatbots and other applications not just smarter, but incredibly useful. References: Introduction to LangChain - Tutorial on GeeksforGeeks.com Build a chatbot with Llama 2 and LangChain

In this episode host Jerry Cuomo introduces Mihai Criveti as the teammate he turns to first with any AI-related questions. Together, they tackle the complex issue of hallucinations in Large Language Models (LLMs). Mihai clarifies why these models can sometimes produce misleading or incorrect outputs and offers practical solutions like few-shot prompting and Retrieval Augmented Generation (RAG). If you're a business leader interested in implementing AI or simply curious about its limitations, this episode is a must-listen. Gain valuable insights from two experts as they discuss how to use these models more responsibly and effectively. For a deeper understanding of the topics discussed in this episode, we highly recommend reading Mihai Criveti's article, "Understanding GenAI Large Language Model Limitations, and How Retrieval Augmented Generation Can Help," available on Medium. Key Takeaways:

In this bonus episode, host Jerry Cuomo explores the intriguing concept of "Training AI to Forget." Joined by 'guest' Dr. Eva Rosenberg, a fictional memory psychologist portrayed using voice synthesis tech, they discuss the intersection of neuroscience, ethics, and computer science in AI. Jerry shares insights from his recent article and introduces "The Neuralyzer," a code experiment that enables AI systems to forget specific terms or data, aligning with governance and ethical considerations like GDPR. In a surprising twist, Jerry reveals that the role of Dr. Eva Rosenberg was performed by him using technology from Respeecher, an AI startup known for voice synthesis. The episode explores how Respeecher responsibly navigates the ethical landscape of synthetic voices. This episode serves as a thought-provoking journey into the future of trustworthy AI, examining both the technological and ethical dimensions. Listen now to get inspired and educated about the next frontier in AI governance. Key Takeaways: References: Art of AI Article Series - Training AI to Forget: The Next Frontier in Trustworthy AI Art of AI Github Repo (neuralizer.py) source code Towards Making Systems Forget with Machine Unlearning Machine Unlearning Selective Forgetting in Deep Networks Adaptive Machine Unlearning Respeecher - wikipedia Respeecher - website

In this episode of The Art of AI podcast, host Jerry Cuomo welcomes Rama Akkiraju, VP for Enterprise AI and Automation at NVIDIA and former IBM Fellow. Rama, who has been recognized by Forbes as one of the leading women in AI research, talks about the significant changes she has witnessed in AI technology, especially its application in enterprise settings. Jerry and Rama discuss how tasks that once required months of work and expert data scientists can now be accomplished in significantly less time. They cover the role of generative AI in transforming various enterprise functions, including customer support, IT, and HR. The conversation also touches on the essential relationship between hardware and software in AI development, specifically the role of accelerated computing and GPUs. Whether you're an AI practitioner or simply interested in the transformative potential of AI in enterprise, this episode offers valuable insights. Jerry and Rama explore real-world applications and also discuss the future, considering what advancements in multi-model AI could mean for various industries. Key Takeaways: References: Watch VideoRead Articles

In this bonus episode Digital Jerry (DJ) sits down with the iconic chatbot, ChatGPT, to discuss Jerry Cuomo's article "Exploring the risks and alternatives of ChatGPT”. Engaging in a candid dialogue, DJ provides ChatGPT with a unique platform to articulate the inner workings of its system in its own words. The conversation touches upon the significance of user data privacy, the potential intellectual property concerns tied to AI outputs, and the differences between ChatGPT applications and the foundational GPT models. The episode also shines a spotlight on the enterprise-centric Microsoft Azure OpenAI service and gives listeners a glimpse into the capabilities of watsonx. Join in for a firsthand perspective on the multifaceted world of AI in the enterprise.

Host Jerry Cuomo host an exciting behind the scenes look at how advanced AI technology is transforming how orders are taken at drive thru restaurants. "I make computers speak" is the calling card of guest Brian Langner. Brian and Jerry discuss the challenges and rewards associated with conversational AI. Brian adds to his calling card, "however, the harder part is getting them to listen." Brian, who currently leads AI Research and Projects for Watson Orders, highlights his journey from university studies in AI, to Silicon Valley startup ToyTalk, then being acquired by McDonald's, and now at IBM with their acquisition of McD Tech Labs. Brian and the Watson Orders team are developing and testing Automated Order Taking (AOT) technology in restaurants showing substantial benefits to customers and the restaurant crew experience. Brian further explains how AI and natural language processing will help scale the AOT technology across markets and tackle integrations including additional languages, dialects and menu variations. Key Takeaways: Balancing Computer Voices:Automating Drive-Thru Orders:Speech Recognition Improvements:Goal-Directed Interactions:Future of AI Integration: Join the episode to gain insights into the intricate world of AI's impact on complex interactions, the challenges of automation, and the potential it holds for transforming industries and customer experiences. References: The Art of A.I. article series by Jerry Cuomo on medium.com McDonald's and IBM could bring AI-powered drive-thrus to more restaurants Watsonx platform

Welcome to a special bonus episode of the Art of A.I. for Business, hosted by our guest and digital colleague, Robo. Today, we dive into the engaging and fascinating world of 'prompt engineering' and the role of 'tokens' in Artificial Intelligence. Tokens are the building blocks that AI models use to understand and generate language. As we chat with an AI, it takes our input, breaks it into tokens and uses them to form responses. However, an AI model's memory has a token limit, and once this limit is reached, the oldest tokens are forgotten. Robo illustrates this through an interactive game and also provides practical tactics for making the most of tokens when engaging with AI models. We discuss strategies for remembering crucial information, managing the context window, and working with APIs. Join us as we explore the art of prompt engineering, a fascinating dance between human skills and AI capabilities. Remember, AI tools don't relieve us of our thinking, they complement it. Until our next episode, goodbye from the Art of A.I. for Business! Key Takeaways: Reference: Cuomo, J. (2023, August 2). My name is Jerry… What’s my name? Medium. https://medium.com/@JerryCuomo/my-name-is-jerry-whats-my-name-7401a8202880

Welcome to the inaugural episode of the rebranded "Art of Automation" podcast, now titled "The Art of AI." Join your host, Jerry Cuomo, IBM Fellow and VP for Technology, and guest Dr. Ruchir Puri, IBM Fellow and Chief Scientist at IBM Research, as they explore the fundamental theme of this series: "Trustworthy AI for Business." Listen in as they discuss the importance of data governance, responsible AI practices, and transparent model training to ensure that AI systems earn trust and deliver reliability in the business landscape. In this episode, Ruchir's analogy of a blender illustrates "Un-Trustworthy AI." Just as a blender turns ingredients into an unrecognizable smoothie, AI can consume data without retaining its origin. To ensure trust, proper data governance and attribution are vital. AI models should provide clear sources for their recommendations, fostering credibility and informed decision-making. Trustworthy AI combines responsible practices and transparency, empowering users to harness its potential with confidence. Ruchir introduces IBM's pioneering watsonx platform as a data and AI platform that’s built for business. He explains that enterprises turning to AI today need access to a full technology stack that enables them to train, tune and deploy AI models, including foundation models and machine learning capabilities, across their organization with trusted data, speed, and governance - all in one place and to run across any cloud environment. The conversation explores the challenge of reducing AI model "hallucinations," where systems generate incorrect information with unwarranted confidence. The hosts discuss ongoing research efforts to address this issue and elevate the overall accuracy of AI outputs. This episode sets the stage for a thought-provoking series that explores AI's transformative potential for businesses while highlighting the significance of ethics and trust in shaping the AI-driven future. Key Takeaways: References: • Improving Factuality and Reasoning in Language Models through Multiagent Debate • Watsonx platform • Watsonx; Generative AI for business by Dario Gil, THINK 2023

Calling all Art of Automation fans! Brace yourselves for a special bonus episode with some exciting news. We're delighted to announce that the Art of Automation podcast is teaming up with the Think Blockchain podcast to create an entirely new show titled "The Art of AI for Business." This podcast is dedicated to exploring the realm of trustworthy AI for businesses. In this episode, we'll delve into how Automation and AI complement each other perfectly, akin to the delightful pairing of peanut butter and chocolate. Automation serves as the lynchpin in creating a hybrid workforce where humans and AI collaborate, revolutionizing the way we work and enhancing our capabilities. Far from replacing us, AI augments our efforts, making us "superhumans" with more time to focus on the things we truly love. We'll reveal the vital role that Automation plays, enabling AI to transform data into valuable insights and delivering them seamlessly to users. Prepare for a captivating journey filled with fun and intriguing conversations. Our digital teammates, Digital Jerry (DJ), and Robo will make appearances, and who knows, they might even take over as guest hosts for a few episodes! "The Art of AI for Busines"" podcast will feature a stellar lineup of guests from the world of AI for business, sharing their expertise and insights into the transformative power of trustworthy AI. So, gear up for the beginning of this exciting new podcast! Join us as we embark on an exploration of AI for business with a sprinkle of Automation. Details on how to tune in can be found in the episode description. Thank you for being part of the Art of Automation podcast. We look forward to welcoming you to "The Art of AI" - your gateway to the future of trustworthy AI in business. See you there! * Coverart was created with the assistance of DALL·E 2 by OpenAI. ** Music for the podcast created by Mind The Gap Band - Cox, Cuomo, Haberkorn, Martin, Mosakowski, and Rodriguez

Attention, listeners! Get ready for an episode that will likely blow your mind! If video killed the radio star, today we will demonstrate how AI has killed the video star. Okay, maybe we’re being a bit dramatic. This video episode showcases some very impressive tools in the world of AI-generated content. Watch video here on Casted.io On display in this episode are Pictory.AI, which helps you create stunning videos that perfectly match your script. Natural Reader offers a text-to-speech application with voices so natural that you'll be amazed. And with Synthesia, you can customize your own avatar to speak fluently in multiple languages. But that's just the beginning. Hosting this episode is Robo the bot, who explores how these tools are revolutionizing the industry, with compelling and near-realistic results. And to top it off, Jerry showcases his own AI-generated avatar, delivering a performance titled, “Reflecting on the Internet: A 3-Minute Journey Through Its Past, Present, and Future”. And he even does a few out-takes in multiple languages… Robo guarantees it will leave you speechless. So, get ready to witness the future of media on The Art of Automation podcast! Here are some links to show related content. • Pictory.AI: A tool for creating stunning videos that match your script with real-to-life animations • Natural Reader: A text-to-speech application that offers a wide range of natural-sounding voices to read any text, including webpages, PDF files, and more • Synthesia: A platform for creating customizable avatars that can speak fluently in multiple languages • The Art of Automation book: A book that explores the application of automation in the enterprise, with royalties being donated to cancer research Things to listen for: