The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices

Every dental practice wants more new patients, or at least they think they do! But unless you have a few other things in order, you're wasting your time! Find out what they are on this episode of The Dental Practice Fixers Podcast for Dentists, featuring mystery shopper calls. **** On Friday June 14th we'll be presenting a full day session of our latest and greatest course: **** "How To Provide A Memorable Patient ExperienceIn YOUR Practice!" CLICK HERE TO REGISTER OR LEARN MORE! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner

Every single day there are fantastic opportunities for practice growth ideas, and on this episode of The Dental Practice Fixers Podcast featuring secret shopper calls, Dr. Richard Madow will show you where to look. Plus - you'll learn what WIWO means, and hear some awesome mystery shopper calls! **** On Friday June 14th we'll be presenting a full day session of our latest and greatest course: **** "How To Provide A Memorable Patient ExperienceIn YOUR Practice!" CLICK HERE TO REGISTER OR LEARN MORE! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner

In this episode of The Dental Practice Fixers Podcast Featuring Mystery Shopper Calls, we reveal ten things you should never say to a patient (we've probably all said them!) and what to say instead. Plus we have a very special announcement and are back with our mystery shopper calls!! **** On Friday June 14th we'll be presenting a full day session of our latest and greatest course: **** "How To Provide A Memorable Patient ExperienceIn YOUR Practice!" CLICK HERE TO REGISTER OR LEARN MORE! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner

Finding and hiring great team members is one of the biggest issues in dentistry. On today's episode of The Dental Practice Fixers, Dr. Richard Madow will reveal some unique ways to find fantastic team members that you probably have never even thought of! Plus we'll tell you about two new educational opportunities you DO NOT want to miss! Here are some very important and easy ways to help enhance your practice and your life! **** Register for our complimentary webinar on Wednesday, March 27th **** www.madow.com/dozen “The Dirty Dozen: How To Answer The Most Difficult Patient Questions!” 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner

Schedule more new patients NOW! In this episode of The Dental Practice Fixers Featuring Mystery Shopper Calls, Dr. Richard Madow reveals a simple system that will get potential new patients off the phone and right into the appointment book! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner

On today's podcast we asked a very unlikely source for a list of the questions a potential new dental patient should ask. Do you know how to answer them? Are they answered on your website? We went through them one by one and provided some great answers and food for thought. Yum! Then our mystery shopper had a little issue with last-minute cancellations. See how he got treated on the phone! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner

Difficult patients can be frustrating, annoying, manipulative, hostile, and litigious. But fear not - on this episode of The Dental Practice Fixers Podcast Featuring Mystery Shopper Calls, we've got a great step-by-step system to transform the toughest patients into those who become beacons for the practice! Then on the mystery shopper calls we do something that may have you barking up the wrong tree. You gotta hear them! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner

What do hair, skin, and feet have to do with improving your dental practice? A lot - and you will find out why on today's episode of The Dental Practice Fixers Podcast featuring Mystery Shopper Calls! Dr. Richard Madow hosts this podcast for dentists and team members. Here are some very important and easy ways to help enhance your practice and your life! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold

Can your practice be so good that it's bad? The answer is YES, and we'll tell you why on this episode of The Dental Practice Fixers Podcast featuring Mystery Shopper Calls. Listen to learn a huge problem in dentistry and how to fix it! Here are some very important and easy ways to help enhance your practice and your life! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold

On this special year-end episode of The Dental Practice Fixers Podcast featuring Mystery Shopper Calls, Dr. Richard Madow reveals sixteen important rules that will help with both your dental practice and your life. It's a special treat for doctors and team, and you don't want to miss it! Here are some very important and easy ways to help enhance your practice and your life! 1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner

A new patient moves to your area. Why should they choose your practice over the others? And more importantly, can you provide an experience that would make that happen? That's the topic on today's episode of The Dental Practice Fixers podcast for dentists, featuring Mystery Shopper Calls! We'll also explore a big mistake that's made when a new patient calls, and explain Fenno's Paradox! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner

A sad letter from a disgruntled associate is featured on this episode of The Dental Practice Fixers Podcast Featuring Mystery Shopper Calls, and it provides some great leadership advice for associates, owner dentists, and team members. And then the mystery shopper calls - WOW!! Please play these at your next team meeting! Here are some very important and easy ways to help enhance your practice and your life! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner

There are four huge reasons we love doing whitening for our patients, and it's even more fun when you get patients to ask US about it instead of US telling THEM! You'll learn how and why on this episode of The Dental Practice Fixers Podcast for dentists featuring mystery shopper calls! Here are some very important and easy ways to help enhance your practice and your life! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold 6-Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner

On the episode of The Dental Practice Fixers Featuring Mystery Shopper Calls podcast for dentists, Dr. Rich shares some great practice growth tips from a very unlikely source. Then we go to our mystery shopper calls and find out what happens when a potential patient knows they need some crowns. It's probably not what you think! Here are some very important and easy ways to help enhance your practice and your life! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold

Could there be a dental practice lesson when Dr. Rich got duped by a punk rock skater girl? Yes, and it will help you get more new patients on this episode of The Dental Practice Fixers Podcast featuring Secret Shopper Calls to dental practices!! Here are some very important and easy ways to help enhance your practice and your life! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold

Should we guarantee those crowns? Should we "warranty" our dental treatment? Is it a positive factor in treatment acceptance and patient retention, or does it make us look like the local Best Buy? Find out how Dr. Rich answered this question early in his career and what it led to on today's "Dental Practice Fixers - Secret Shopper Calls To Dental Practices" podcast for dentists! Here are some very important and easy ways to help enhance your practice and your life! 1 - Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! www.madow.com/newsletter When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!! 2 - Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 3 - Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) www.madow.com/calendar 4 - Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! www.madow.com/save 5 - Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! www.madow.com/gold

Would you like to have a simple system so that when someone calls your dental practice to cancel at the last minute that spot can easily be filled 90% of the time? You will after hearing this episode of The Dental Practice Fixers dental podcast for dentists. Then we do three mystery shopper calls, and one of the offices actually does something right! Listen in to see what.

Are there "magic words" in dentistry - simple phrases that will significantly improve our practices? YES! In today's episode of The Dental Practice Fixers dental podcast for dentists, Dr. Richard Madow reveals two simple phrases that will greatly improve our customer service and help us appoint more new patients by using the "dental magic words." Then on our mystery shopper calls, we ask a simple question with results ranging from ridiculous to exceptional. Check it out now!! Another podcast that you may like: Two Questions To Ask EVERY Patient! Are you making excuses about starting the process of improving your practice? After you listening to this podcast, hopefully you will realize that you can improve your dental practice by making small changes. But where do you start? Get the help you need by scheduling a chat with me. – There is no issue that I haven’t heard or probably even experienced myself! – I’ll help you get clarity on solutions right from the first call. No sales pitches. – We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call. – We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement!

Dentists are great at a lot of things, including making excuses when things don't go the way they planned. In this edition of The Dental Practice Fixers dental podcast for dentists, Dr. Rich reveals some of his favorites. And then, speaking of excuses, there is NO excuse for what happened during the mystery shopper calls!! Listen and enjoy. Got a question? Just email it to info@madow.com. Are you making excuses about starting the process of improving your practice? After you listening to this podcast, hopefully you will realize that you can improve your dental practice by making small changes. But where do you start? Get the help you need by scheduling a chat with me. – There is no issue that I haven’t heard or probably even experienced myself! – I’ll help you get clarity on solutions right from the first call. No sales pitches. – We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call. – We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement! You’ll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential.Let’s schedule a call! Schedule directly on my calendar by clicking here!

There are five issues that just about every dental practice experiences, and on this episode of The Dental Practice Fixers podcast for dentists you can hear what they are along with some solutions. Then on our mystery shopper calls, a potential patient with stinky breath calls some practices for advice. Did they try to appoint him or were their responses just as stinky as the caller? Listen to find out! Got a question? Just email it to info@madow.com. After you listening to this podcast, hopefully you will realize that you can improve your dental practice by making small changes. But where do you start? Get the help you need by scheduling a chat with me. – There is no issue that I haven’t heard or probably even experienced myself! – I’ll help you get clarity on solutions right from the first call. No sales pitches. – We’ll talk about more in-depth help, but whether we go further or not, I guarantee you will get actionable value from our call. – We deal with all types of dentists, from those struggling to make ends meet to multi-million dollar practices and everything in between. No judgement! You’ll talk directly to ME (Dr. Rich Madow) and our call will be 100% confidential.Let’s schedule a call! Schedule directly on my calendar by clicking here!