The Contact Center Coach

Business & Economics Podcasts

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his...

Episodes

Podcast 151-Why Magic Should Be the Standard in Your Contact Center — Not the Exception

Podcast 150-“I Was There When Quality Monitoring Began—Now I’m Watching AI Transform It All Over Again.”

Podcast 149-Podcast 149-How One Word Can Decide If You Deserve a Raise (It’s Not What You Think)

Podcast 148-How AI Promises Career-Changing ROI in Contact Centers (If You Apply It Right)

Podcast 147-Six Types of Turnover Sabotaging Your Contact Center & How to Stop Them

Podcast 146-Stop Coaching Listening—Start Living It- The Real Path to Great Contact Center Leadership

Podcast 145- Show Me The Money! Why ROI Is Everything in Your Contact Center.

Podcast 144-Why Being a Giver Is the Secret Leadership Trait Contact Center Leaders Overlook

Podcast 143-How AI Quality Unlocks Faster, Better, and Cheaper Contact Center Results—Recap Rundown

Podcast 142- Everybody WIns- The New Reality of AI Quality Monitoring

Podcast 141-Why AI Can’t Replace Human Judgement in Quality Monitoring – Or Can It_

Podcast 140 Take Control- How You Can Stop Drifting and Lead Your Contact Center with Purpose

Podcast 139-5 Common Mistakes Contact Center Leaders Make That Derail Their Careers

Podcast 138-What Separates an Average BPO from a Gamechanger!

It's Not to Late-Finish Strong! Year End Reviews

Why "Doing Things For, Not To" Your Contact Center Team Transforms Performance

Podcast 135 - Podcast 135- How To Gain Dominion Over Your Contact Center & Achieve Superior Results

Podcast 134 - Are You Being Overcome By Contact Center Challenges, Or Bold Enough To Overcome Them?

Podcast 133 - Building Unshakable Resilience- How Contact Center Leaders Thrive Through Adversity

132 - Does Your Retention Strategy Lack Early Detection Of Departure Signals? How To Fix It NOW!