Checking In with Rosanna Caira

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Gaurav Gupta, president of the Montreal-based Artifact Group. The episode explores the intricacies of hotel operations, from F&B to Design to Technology, all the while emphasizing the importance of adaptability and the importance of understanding market demands.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Greg Hegger, co-founder and COO of Fox Fold. The two discuss the company's mission to provide high-quality tissue products and its dedication to crafting soft, strong and sustainable tissue products that not only meet the needs of their customers, while saving money, but also contribute to a healthier planet.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Guillaume Benezech, senior director of Global Brand Management and Marketing for the Ritz-Carlton and Ritz-Carlton Reserve, about the need for luxury hoteliers to fulfill their brand promise. Benezech discusses the importance of crafting personalized experiences that promote authenticity and exclusivity, creating unforgettable moments, and consistently meeting and exceeding customer expectations in order to maintain a strong brand identity while ensuring long-term success in the luxury market.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier, speaks with Tony Elenis, president and CEO of the Ontario Restaurant Hotel & Motel Association, about some of the most important issues his association is dealing with. including labour challenges, wholesale liquor changes in the province, and the uncertainty surrounding the potential impact of tariffs.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Andrew Weir, president and CEO of Destination Toronto about the growing importance of tourism, the impact of special concert and sporting events on the visitor economy and the challenges and opportunities that Toronto faces as we head into a new year.

This special episode of Checking In, is based on an excerpt between an interview with Madone Pelan, GM of the Oak Bay Beach Hotel, and Rosanna Caira, editor and publisher of Hotelier magazine. In the interview, the award-winning Victoria, B.C.- based hotelier, looks back at her trajectory in the hotel industry, outlines the various successes her hotel has achieved over the past year and talks about the various changes implemented at The Oak Bay Beach Hotel since the pandemic.

In this special episode of Checking In, produced in partnership with Marriott International, Rosanna Caira, editor/publisher of Hotelier magazine and Amy Bostock, managing editor, speak to a Roundtable of industry leaders to better understand what kind of year 2024 has been for Canada’s hotel industry and what’s projected ahead for 2025.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Dr. Altaf Sovani, an award-winning author, educator, entrepreneur and founder of Alzen Consulting. The two discuss the impact of the labour crisis on Canada’s hospitality industry and they dissect innovative solutions for the recruitment and retention of Millennials, who are poised to become 75 per cent of the global workforce by 2025.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier speaks with Adrienne Foster, VP, Policy and Public Affairs of the Hotel Association of Canada; David McMillan, president of AXIS International, and Steve Renard, president of Renard International Search Consultants about the ongoing labour challenges being faced by hoteliers in Canada’s dynamic hotel industry. The trio of experts assess the current shortages, look at the main factors contributing to the shortages and discuss how hoteliers can remain competitive in this ever-evolving marketplace.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Ingrid Jarrett, president and CEO of the B.C. Hotel Association about her group’s advocacy work, its collaboration with other industry stakeholders and the changing and evolving landscape of the hotel industry in British Columbia.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Andy Loges, Area General Manager, Canada East & Ohio, Hilton, about the Hilton Toronto’s recent renovation, the opening of its new restaurant called Frenchy, as well as challenges and opportunities of operating a hotel in the post-pandemic world.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Frank Menezes, Professor & Program Coordinator, Hotel Operations Management, School of Hospitality & Tourism Management, at George Brown College. The two speak about the myriad changes in the education field, the importance of collaboration between colleges and the industry and the challenges of dealing with chronic labour shortages.

In this special episode celebrating International Women's Day, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Liz Hovey-Smith, GM of the Pomeroy Kananaskis Mountain Lodge in Alberta and Kara Edwards, GM of the Alyeska Resort in Alaska. The two hoteliers speak about the challenges and opportunities of being a female hotelier, the importance of building each other up, and the importance of advocating for change.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Marie Pier Germain, vice-president of Sales, and Hugo Germain, vice-president, Operations, at Germain Hotels. The two leaders speak of the company's expansion and development plans, its focus on sustainability as one of its core tenets and the benefits and opportunities of working in a family owned and run hotel business.

In this episode of Checking In, Rosanna Caira, editor/publisher of Hotelier magazines speaks with Sara Anghel, president and CEO of the Greater Toronto Hotel Association. The two discuss how the association continues to advocate for the city's hotels by collaborating with industry stakeholders; and how it works to raise the profile of the tourism sector while helping to promote the professional development and training of staff.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Carlos Ng and Jeremiah Tomas, two of this year’s KML Top 30-under-30 winners. The duo discuss their career trajectories, why they chose to work in the hospitality industry, and their views on how the industry can be improved to make it more appealing for today and tomorrow’s employees.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Tim Reardon, general manager of the Sheraton Centre Hotel Toronto. The award-winning hotelier speaks about the Sheraton’s recent re-positioning, his advocacy work as Chair of the Greater Toronto Hotel Association, and his guiding and passionate belief in putting people first.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Mark Willis, the new CEO of Fairmont Hotels & Resorts worldwide and Yigit Sezgin, Fairmont’s Chief Brand & Commercial Officer. The two leaders speak about their parent company’s [ACCOR] recent structural changes, what those changes mean to how the company operates and runs its 40+ brands, and more specifically, the company’s plans to grow the Fairmont brand globally.

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Geoff Allan, president of Montreal-based Project Capital Management about his company’s various property development mandates, the impact of the pandemic on the hotel industry and on real-estate projects and his entrepreneurial zeal to deliver excellence on all operational and development fronts.

In this special episode of Checking In, marking International Women’s Day, Rosanna Caira, editor and publisher of Hotelier magazine speaks with three women leaders from the hotel investment/brokerage /consulting fields (Robin McCluskie from Colliers International; Carrie Russell from HVS, and Rebecca Godfrey from CBRE). The trio of women discuss their unique trajectories, how they managed to achieve success working in a male-dominated industry and how they managed to break barriers along the way.