FinTech Futures

In the latest episode of the What the FinTech? podcast, we’re joined by Sonali Divilek, Head of Digital at Chase, to find out more about how consumer attitudes towards digital banking in the US have changed in recent years. Sonali and FinTech Futures editor Paul Hindle take a look at some of the key consumer trends highlighted in Chase’s recent Digital Banking Attitudes Study and the factors behind these, as well as how banks can respond to shifting consumer demands and tap new technologies to boost areas such as personalisation to ensure their digital channels are meeting customers’ wants and needs. We hear more about the work Chase has been doing in this area, as well as how the bank is looking to strike a balance between digital and physical banking with its branch strategy. And finally, we find out what fintech buzzword Sonali wants to free from our Fintech Jail!

In the latest episode of the What the FinTech? podcast, we’re joined by Dirk Marzluf, Chief Operating and Technology Officer at Banco Santander, to learn more about the development and deployment of the bank’s self-built core banking solution Gravity. Dirk and FinTech Futures editor Paul Hindle cover how the project came about, how the bank has gone about building Gravity and the steps involved in getting this project completed, the challenges involved in migrating to a new core, and the key benefits for both customers and the bank in having its own in-house core platform powering its operations. And finally, we find out what fintech buzzword Dirk wants to cast into our Fintech Jail!

In the latest episode of the What the FinTech? podcast, we’re joined by Gilbert Verdian, CEO of Quant, to learn more about blockchain technology and its evolving role in the financial services space. Gilbert and FinTech Futures editor Paul Hindle take a look at some of the big emerging trends including tokenisation and its use cases within banking and capital markets, the rise and future of central bank digital currencies (CBDCs), and the potential benefits of programmable payments for consumers amid the rise in digital wallet usage and digital transactions. And finally, we find out what fintech buzzword Gilbert wants to cast away in our Fintech Jail!

In the latest episode of the What the FinTech? podcast, we’re joined by Pinar Alpay, Chief Product and Marketing Officer at identity solutions provider Signicat, to learn more about digital identity and its relationship with financial services, as well as the work that companies such as Signicat are doing in the space. Pinar and FinTech Futures editor Paul Hindle discuss the evolution of digital identity over the last few years, how banks and other financial services firms are looking to adopt the technology, the digital identity landscape across Europe in light of the EU’s digital identity wallet pilots, the importance of instilling trust among users, and of course the challenges around fraud given the increasing use of AI and deepfakes and what companies can do to combat this. And finally, we find out what fintech buzzword Pinar wants to cast into - and break out of - our Fintech Jail!

In the latest episode of the What the FinTech? podcast, we’re joined by Dr Philip Intallura, Head of Quantum Technologies at HSBC, to learn more about quantum computing and the impact the growth and maturation of the technology could have on financial services. Phil and FinTech Futures editor Paul Hindle demystify how the technology works, dive into its key use cases and benefits in areas such as cybersecurity, and discuss what the wider industry needs to do to prepare for a quantum-enabled future. We also hear more about how HSBC has been experimenting with quantum computing and how it’s looking to utilise the technology in its operations. And finally, we find out what fintech buzzword Phil wants to cast into our Fintech Jail!

In the latest episode of the What the FinTech? podcast, we’re joined by Jack Pouderoyen, Innovation Manager at Swift, to chat about tokenisation and its potential use cases in financial services, as well as the importance of blockchain interoperability in removing hurdles to its adoption moving forward. Jack and FinTech Futures editor Paul Hindle discuss the proof of concept Swift conducted with Chainlink and a dozen other financial institutions and market infrastructures on blockchain interoperability, which involved leveraging the Swift network to transfer tokenised assets across public and private blockchains, as well as the key takeaways Swift has learned from its experiments and what’s next in the pipeline. And finally, we find out what fintech buzzword Jack wants to cast into our Fintech Jail!

In the first episode of season five of the What the Fintech? podcast, we’re joined by Hangwi Muambadzi, Principal and Head of Africa at CommerzVentures, to discuss the flourishing fintech scene in Africa, including the key trends and development areas being seen in different markets across the continent. Hangwi and FinTech Futures editor Paul Hindle discuss the technologies and verticals that are seeing the most investment activity, some key advice for founders when it comes to scaling a new start-up in Africa, the parallels between the European and African fintech ecosystems, and the areas of growth to keep an eye on looking forward. And finally, we find out what fintech buzzword Hangwi wants to lock away in our Fintech Jail!

In the final episode of season four of the What the FinTech? podcast, FinTech Futures editor Paul Hindle is joined by writer, podcaster and banking technology veteran Dharmesh Mistry to take a look back at some of the biggest trends to come out of 2023 and discuss what the new year might bring for the sector. The pair cover topics including generative AI, core banking modernisation, the state of the global economy and its impact on the banking sector, fintech funding trends, cryptocurrency and much more. And finally, in the spirit of the holidays, Paul and Dharmesh decide to each release an incarcerated buzzword from our Fintech Jail (and cast another one away for good measure)! The What the FinTech? podcast will return for season five in the new year. Stay tuned! Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/ Take a look at our catalogue of episodes on the What the FinTech? homepage. https://www.fintechfutures.com/content-hub/what-the-fintech-podcast/

In the latest episode of the What the FinTech? podcast, we’re joined by Olivier Berthier, CEO of fintech firm Moneythor, to chat about personalisation in digital banking with a focus on its role in customer acquisition and activation. Olivier and FinTech Futures editor Paul Hindle discuss some of the key challenges banks are facing when it comes to customer acquisition and what it is they can be doing differently, how customer expectations of their banking experience have changed in recent years, and the growing importance of personalised banking services and the work Moneythor is doing in the field. And finally, we find out what fintech buzzword Olivier wants to lock away in our Fintech Jail! Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/ Take a look at our catalogue of episodes on the What the FinTech? homepage. https://www.fintechfutures.com/content-hub/what-the-fintech-podcast/ This episode is brought to you by Moneythor. https://www.moneythor.com/

In the latest episode of the What the FinTech? podcast, we’re joined by Monica Eaton, founder and CEO of Chargebacks911, to learn more about chargebacks and how consumer behaviour has evolved in recent years with Black Friday and the holiday season shopping surge on the horizon. Monica and FinTech Futures editor Paul Hindle discuss how chargebacks can impact businesses, the rise of chargeback fraud and how it can be combatted, and the work companies such as Chargebacks911 are doing in the field to ease chargeback management for businesses. And finally, we find out what fintech buzzword Monica wants to lock away in our Fintech Jail! What the FinTech? | S.4 Episode 21 | Managing chargebacks and payment disputes Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/ Take a look at our catalogue of episodes on the What the FinTech? homepage. https://www.fintechfutures.com/content-hub/what-the-fintech-podcast/ This episode is brought to you by Chargebacks911. https://chargebacks911.com/

In the latest episode of the What the FinTech? podcast, we’re joined by Betsy and Daniel Cohen, SPAC specialists and co-founders of US investment company Cohen Circle, to discuss the future of SPAC mergers for companies looking to go public after the method fell out of favour in recent years following a boom in activity over 2020/21. Betsy, Daniel and FinTech Futures editor Paul Hindle delve into the current sentiment in the industry around SPAC mergers and whether we may see a new wave of popularity as economic conditions improve. We also take a look at the venture capital scene and the notable fintech investment trends to come from this year, as well as how Cohen Circle has looked to approach its investment strategy at a time when global funding activity has slowed down. And finally, we find out what fintech buzzword Betsy and Daniel want to lock away in our Fintech Jail! Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/ Take a look at our catalogue of episodes on the What the FinTech? homepage. https://www.fintechfutures.com/content-hub/what-the-fintech-podcast/

In this special episode of the What the FinTech? podcast recorded live at Money20/20 USA in Las Vegas, FinTech Futures’ US correspondent Heather Sugg is joined by Scot Lenoir, Chairman of Evolve Bank & Trust, to discuss how financial institutions, fintechs, and regulators alike are adapting to regulatory modernisation and how the company is working with regulators to create safe and reliable products customers can use confidently. Now more than ever, it is becoming clear the importance of starting with a strong foundation and meeting regulatory requirements from the start. Embracing market change can help to ensure the long-term success of a company and allow for the continuation of financial services provided to vast communities. Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/ Take a look at our catalogue of episodes on the What the FinTech? homepage. https://www.fintechfutures.com/content-hub/what-the-fintech-podcast/ This episode is brought to you by Evolve Bank & Trust. https://www.getevolved.com/

In the latest episode of the What the FinTech? podcast, we’re joined by Teresa Cameron, Finance Director at payments solutions provider Clear Junction, to discuss the need for evolution in cross-border payments to boost efficiency and speed up processing. Teresa and FinTech Futures editor Paul Hindle delve into how innovations in blockchain, payments tokenisation and crypto could streamline and forge a path forward for cross-border transactions, the geographical challenges that come into play and the shifting regulatory environment around digital assets, and the work Clear Junction is doing in the payments space. And finally, we find out what fintech buzzword Teresa wants to lock away in our Fintech Jail! Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/ Take a look at our catalogue of episodes on the What the FinTech? homepage. https://www.fintechfutures.com/content-hub/what-the-fintech-podcast/ This episode is brought to you by Clear Junction. https://clearjunction.com/

In the latest episode of the What the FinTech? podcast, we’re joined by Arthur Ribakovs, Director of Financial Partnerships at payment service provider Ecommpay, to discuss how business’ expectations of open banking have shifted in recent times and the role fintechs are playing in the evolution of the space. Arthur and FinTech Futures editor Paul Hindle discuss the current state of play of open banking in the UK, the key advancements businesses want to see from open banking to meet new customer demands, and the need for greater collaboration in the sector to ensure the UK remains at the forefront of open banking innovation. And finally, we find out what fintech buzzword Arthur wants to lock away in our Fintech Jail! hanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/ Take a look at our catalogue of episodes on the What the FinTech? homepage. https://www.fintechfutures.com/content-hub/what-the-fintech-podcast/ This episode is brought to you by Ecommpay. https://ecommpay.com/

In the latest episode of the What the FinTech? podcast, we’re joined by Andrea De Gottardo, CEO of UK digital bank Kroo, to chat about how banks in the UK have been responding to rising interest rates and what they should be doing more of to meet customer needs as the cost-of-living crisis rages on. Andrea and FinTech Futures editor Paul Hindle also discuss whether more transparency is needed in the space to help customers choose the right bank for them and the challenges of scaling a new digital bank amid tough macroeconomic conditions. And finally, we find out what fintech buzzword Andrea wants to lock away in our Fintech Jail! Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/ Take a look at our catalogue of episodes on the What the FinTech? homepage. https://www.fintechfutures.com/content-hub/what-the-fintech-podcast/

In the latest episode of the What the FinTech? podcast, we’re joined by Nicola Anderson, CEO of FinTech Scotland, to chat about the country’s burgeoning fintech scene. Nicola and FinTech Futures editor Paul Hindle discuss some of the key fintech trends in the country and which areas are seeing the most traction, as well as how FinTech Scotland is pushing to make the country one of the top five fintech hubs in the world and its plans for achieving that goal. And finally, we find out what fintech buzzword Nicola wants to lock away in our Fintech Jail!

In the latest episode of the What the FinTech? podcast, we’re joined by Helene Panzarino, Director of the Centre of Digital Banking and Finance at the London Institute of Banking and Finance (LIBF), to chat about the growing issue of financial vulnerability in the UK. Helene and FinTech Futures editor Paul Hindle discuss the characteristics of financial vulnerability and the factors driving it, what financial institutions need to change to ensure they understand the needs of vulnerable consumers and what they should be doing more of to protect them, and the impact the FCA’s recent Consumer Duty regulation might have in the push for more consumer protection in financial services. And finally, we find out what fintech buzzword Helene wants to lock away in our Fintech Jail!

In the latest episode of the What the FinTech? podcast, we’re joined by Casey Denby, VP of Sales at US tech firm Zenarate, to chat about AI simulation training and how the technology can be used by banks and financial institutions to train call centre staff to deal with a multitude of scenarios. Casey and FinTech Futures editor Paul Hindle also discuss the impact the AI boom is having on job creation, the core use cases for the technology specifically within banking and fintech and what the future might hold for AI, as well as the work Zenarate has been doing in the field. And finally, we find out what fintech buzzword Casey wants to lock away in our Fintech Jail! Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/ Take a look at our catalogue of episodes on the What the FinTech? homepage. This episode is brought to you by Zenarate. https://www.zenarate.com/

In the latest episode of the What the FinTech? podcast, we’re joined by Rajesh Gupta, CFO of UK business bank OakNorth, to chat about the UK’s “missing middle” – established small-to-medium enterprises (SMEs) that are looking to scale, but are overlooked or underserved by incumbent banks and alternative lenders – and what banks should be doing more of to ensure they’re supporting their business clients through the current economic climate. Rajesh and FinTech Futures editor Paul Hindle also discuss the current business banking landscape in the UK, the impact factors such as rising interest rates are having on businesses looking to scale and the risks for lenders, as well as how banks such as OakNorth have been approaching their lending activities of late. And finally, we find out what fintech buzzword Rajesh wants to lock away in our Fintech Jail! Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/ Take a look at our catalogue of episodes on the What the FinTech? homepage. https://www.fintechfutures.com/content-hub/what-the-fintech-podcast/

In the latest episode of the What the FinTech? podcast, we’re joined by Whikie Liu, Strategy Director, Capital Markets at Swift, to chat about the pain points in corporate actions processing and how Swift has been experimenting with blockchain technology to solve some of the challenges in this area. Whikie and FinTech Futures editor Paul Hindle discuss the potential of blockchain and tokenisation when it comes to addressing the inefficiencies in current corporate actions processing workflows, the key takeaways Swift has learned from its experiments, and what this might mean for the future. And finally, we find out what fintech buzzword Whikie wants to break out of our Fintech Jail! Thanks as always to Orama for editing this podcast. You can find out more about Orama and the services they offer here. https://orama.tv/ This episode is brought to you by Swift. https://www.swift.com/