Deep Listening - Impact beyond words - Oscar Trimboli

This episode of Deep Listening Impact Beyond Words explores the art of listening in diplomatic cross-cultural meetings, drawing insights from British Foreign Secretary James Cleverly's discussion with Cindy Yu on The Spectator's Chinese Whisper Podcast. Key takeaways: Focus on non-verbal cues:don'tTeam listening:The power of silence:Longitudinal listening: Actionable insights: Reflect on your listening habits:Practice team listening:Refine your pause awareness: By applying these insights from diplomatic listening to your own workplace interactions, you can improve communication, build trust, and navigate complex situations more effectively. Additional Resources "Does China Care What Britain Thinks?" from The Spectator's Chinese Whisper Podcast hosted by Cindy Yu. "Ambassadors: Thinking About Diplomacy From Machiavelli To Modern Times" by Robert Cooper.

Nicole Lowenbraun and Maegan Stephens, authors of the book "Adaptive Listening: How to Cultivate Trust and Traction at Work," explain the impact of adapting your listening in the a corporate workplace. They introduce the SAID listening model, which stands for Support, Advance, Immerse, and Discern, each representing a specific listening style and goal. They emphasize that everyone has a unique listening style and good intentions but may not always meet the speaker's needs. Nicole, a content director, and executive speaker coach, highlights the necessity of adapting your listening style based on the speaker's requirements. Maegan, a senior director of communication services, shares her experiences in coaching executives and the challenges of listening and providing feedback tailored to executive leaders. They delve into their three-year journey of writing the book, emphasizing the need for detailed, actionable steps and memorable models for effective communication. They discuss the complexities of discernment in the workplace and offer insights into guiding others to listen effectively and seek the right type of listening in different situations. S A I D Support Advance Immerse Discern As a bonus, listen to Nicole, Maegan, and Oscar debrief on the process of listening during the recording of this discussion.

Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers. Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology. Brown provides insights into how Authenticx's platform helps organizations unlock valuable insights and drive innovation through listening. She concludes by offering three key questions that organizations should ask when evaluating suppliers of systems for listening at scale. Amy Bown Authenticx Authenticx's Eddy Effect how to listen – the most comprehensive book about listening in the workplace – visual edition – print & digital version how to listen - visual edition - the back story

Oscar Trimboli interviews Jamie Woolf and Heidi Rosenfelder, former employees of Pixar Animation Studios and founders of CreativityPartners, discussing the importance of listening in building connections and fostering innovation. Woolf and Rosenfelder emphasize the need to slow down the questioning process and ask better, more meaningful questions. They highlight the role of playback, curiosity, and emotional awareness in effective listening. We've got three copies of the book, Creativity, Inc, a behind the scenes story about creativity by the founder at Pixar, Ed Catmull. https://www.amazon.com/Creativity-Inc-Overcoming-Unseen-Inspiration/dp/0812993012 Email podcast@oscartrimboli.com with the subject Pixar and your reflections on this discussion between Jamie, Heidi and myself. The conversation touches on creating a safe and inclusive environment for all voices to be heard, as well as the impact of power dynamics on listening. Learn about advanced listening techniques including The playbackSlowing down the process The importance of plussingThe role of the environmentPower dynamics Inside Pixar

To celebrate the first anniversary of how to listen: discover the hidden key to better communication, the most comprehensive and awarded book about listening in the workplace, we have created a visual summary of the book. Each of the eight chapters is distilled into an illustration from each key concept within that chapter. This video is an interview with Rebecca Lazenby, the illustrator of visual summary. We discuss the process of listening before, during and after the project of creating the visual summary. If you would like to watch - visit https://youtu.be/iKYMwnK8VNk?si=W_znu7YGNDirENFT

Dr. Krishna Naineni works as a general practitioner in England. He's a member of the Royal College of General Practitioners and is a faculty at Brighton and Sussex Medical School. He's passionate about listening education, research, and practice. He's delivered structured and evidence-based listening education programs in the UK and in India to hundreds of healthcare professionals with practical strategies and the knowledge needed to enhance the way they engage with their patients through their listening practice. He has co-founded Glocal Academy, which has been instrumental in delivering custom-made clinical communication skills training programs to healthcare professionals and organizations across India and the United Kingdom. The academy delivered its first ever clinical communication skills training program in 2015 to healthcare professionals in India. He enjoys a long distance running and he hates cooking, but he loves eating food. During this discussion, Dr. Naineni change my mind about the impact of the environment in which you listen , education and your mindset, particularly in healthcare, but equally in workplaces all around the world. While you're listening today, reflect on the question about what does your physical or virtual environment contribute or detract from the effectiveness of your listening? I'd love to hear your answers, and for the first five people who send an email to podcast@oscartrimboli.com with a subject line Environment with an answer to these questions: 1. How does this conversation increase your awareness about the impact of your environment? 2. How does this play out in face-to-face environments? 3. How does it play out in virtual environments, 4. and what change will you make as a result of listening to this conversation? We'll send you a paperback copy of the award-winning book, how to Listen: discover the hidden key to better communication, the most comprehensive book about listening in the workplace, and we'll send it in the post for you. What's the cost of not listening?

Matt Abrahams is a leading expert in the field of communications. He's a lecturer in organizational behavior at Stanford University's Graduate School of Business. He teaches a very popular class in strategic communication and effective virtual presenting. He's so good, he's even won the school's alumni teaching award. Matt also co-teaches improvisational speaking in Stanford's Continuing Studies program. To relax and rejuvenate, Matt enjoys hiking with his wife, watching sport with his kids, hang out with his friends, and continually being humbled in the Karate Dojo. In Matt's new book, Think Faster, Talk Smarter, an important contribution to the field of communication in the workplace, he takes the time to unpack the role of listening in communication. He highlights this in one chapter, yet there's a thread throughout the entire book about the importance of listening to the audience. The book provides really tangible and actionable tips and techniques to help you as the speaker succeed for the majority of times speaking spontaneously. Matt provides science-based strategies for managing your anxiety, responding to the mood of the room, making content concise, relevant, compelling and memorable. He draws on his own stories, he draws on stories from his clients and his students. He offers ways to navigate Q&A sessions, successful job interviews, providing feedback, even making small talk and persuading others while handling those impromptu moments at work. I've read his book a few times and Matt's punchy 20-minute podcast Think Fast, Talk Smart, has been in my podcast feed since 2020. I strongly recommend Think Faster, Talk Smarter because Matt deals with the issues about communication in the workplace that I think are the crucial ones, not the planned presentation, the spontaneous speaking moments. I'm listening to you. If you'd like to be one of the first five people to receive a copy of Matt's book, Think Faster, Talk Smarter, send an email podcast at oscar trimboli dot com with the Subject, Smarter, and answer these three questions. What did you learn from Matt?What did you learn from our conversation?And what will you do differently as a result of listening to today's episode? Listen to how well Matt listens and spontaneously answers when I throw him a curveball question at the end of our discussion. Matt, what's the cost of not listening?

Kathryn Mannix has spent her medical career working with people who have incurable advanced illnesses. Starting in cancer care and changing career to become a pioneer of the new discipline of palliative medicine, she's worked with teams in hospices, hospitals, and in patients' own homes to deliver palliative care, optimizing quality of life even as death is approaching. Kathryn has worked with many thousands of dying people and has found their ability to deal with illness and death both fascinating and inspirational. She believes that a better public awareness about what happens as we die would reduce fear and enable people to discuss their hopes and plans with the people that matter to them. Her account of how people live while they're dying, in her book, With the End in Mind, was published to Universal acclaim and was shortlisted for the Wellcome Prize. Kathryn's next book, Listen: How to Find the Words for Tender Conversations, starts with a potent story about her early career encounter with Mrs. de Souza. I encourage you to listen to this discussion more than once. Kathryn's listening, it's well class and the way she explains listening is compelling. I have five copies of Kathryn's book to share. If you email podcast@Oscartrimboli.com with the subject "Tender" and your reflections of this conversation. You could reflect on the story of Mrs. de Souza. You might reflect on Dorothy and her listening, or how you think about dancing and listening, the difference between doing and being listening, the impact of listening via video versus face-to-face. This is such a rich and nuanced experience. Kathryn completely changed the way I think about listening.

G'day, it's Oscar. This is an excerpt from How To Listen, the most comprehensive book about listening in the workplace. It's from Chapter One of the audiobook. The audiobook format is fascinating, it's different, it's distinct and I hope that I've honored Trena's request to make it an impactful audiobook.

In this episode, MathPath Aubrey Blanche helps people, teams, and organizations notice the edge of their mental, and systems models. Listen for free

Imagine the cost of not listening in your workplace is someone's life, improving the quality of their life, extending their life. This is the life-changing work that is the focus of B Corp certified life sciences recruitment and search consultancy - RBW Consulting spanning Boston, the United Kingdom, Switzerland, North Carolina, and San Diego. Their work covers everything from computational biology, product development, engineering, regulatory affairs, and everything in between, across pharmaceutical and life sciences industries. Continuing with our behind-the-scenes season of speaking to people who are using Deep Listening, we listen to Emma and Michelle about their focus on Human Intelligence. First, a little backstory and a shout-out to Stuart from Stirred Health who reached out to me in September of 2021 with this message. "Hi, Oscar. I'm interested in discussing a collaboration/partnership on behalf of our client. We are keen to hear more about how Deep Listening could help us out and our client. I'm based in the UK." I was then introduced to their chief commercial officer, Emma and their learning and development director Michelle. What I love about working with RBW is the ripple effect of doing one thing consistently well. We discussed this very thoroughly in the co-design process, which was ultimately foundational into integrating Deep Listening into their Human Intelligence strategy. What you'll hear next is a discussion between Emma, Michelle, and myself about the impact of listening in the life sciences. Listen out for the story about Listen for free

Today I'll explore before, during, and after a workshop. This is a workshop I had with Sophie, who you'll hear from shortly and her peers. Then we did the same workshop with Sophie's team. People regularly say, "Oscar, how can you listen after the conversation?" This can take many forms. It could be right at the end of a workshop where you ask a question or a poll roughly in the last 15% of the workshop. You want to catch it in enough time that you can discuss it so you can hear what's being heard by the participants. So if the workshop's one hour, you should be asking this question between the 45-minute mark and the 50-minute mark. Here's some of the questions I ask, what's one thing that changed your mind about listening today?what's one thing you'll implement based on what you heard today? The first question is typically in shorter workshops, and the second question is typically in longer workshops. Post-workshop, you can also run a survey or you can deconstruct the magical impact that a workshop has in a 25-minute debrief. I do this within 14 days of the workshop. What you don't know about me is I'm really disciplined and rigorous about post-workshop debriefs. In fact, I'm talking about that before people even book in a workshop. I'm signaling to them that there will be a debrief. I signal to them in the workshop, that is something we'll discuss in the debrief. And this is crucial to create a space and place, to create a container where the host of the meeting, or a significant executive sponsor can unpack the learning that they had, that the group had. I want to ensure that the host reflects on their own experience in the workshop and not just the workshop itself. What you'll hear from Sophie shortly is her post-workshop experience and how ideas landed so powerfully because the workshop was so experiential, it was very hands-on. I want hosts also to reflect on the participant experience, individuals, as well as a group. I want to listen to what participants actually heard, rather than what I said. I want to listen to what participants didn't hear, couldn't hear, or I didn't communicate effectively enough that it was useful for them. Finally, I want to understand what was productive for the audience so I can distill that and crisp that up for next time to ensure that if it's landed with one group, it's highly likely to land with another group. This is part of the craft of facilitating a workshop from a listening orientation, you want to hear what the group heard, what's landing, and what's not. When you pick that up and use it next time, it's like somebody who's a woodworker, who's moving from chisel to sandpaper to varnish. Sophie's been very gracious, she's allowed me to record this conversation to help you listen to what a debrief sounds like. Here are some of the excerpts from the discussion with Sophie.

Could you take a photo of yourself with the book and email it to podcast@oscartrimboli.com with the Subject Line “Cover”? I’ve set up a registration page for all these events so you can register for the rest of the year if you visit https://www.oscartrimboli.com/communityofpractice/ If you would like to provide feedback on the development of this course, you can visit https://www.oscartrimboli.com/coursefeedback Please send an email to podcast@oscartrimboli.com with the Subject Line “Book Club“, and a recommendation for a book you would like the group to explore. We’d love to add yours, send to podcast@oscartrimboli.com with the Subject Line “Hello World” Send an email to podcast@oscartrimboli.com and put in the Subject Line “Interview” if you’d like to be interviewed for the Deep Listening Podcast from the perspective of the Deep Listening Ambassador. If you’re interested in going deeper, then send me an email podcast@oscartrimboli.com with the Subject Line “Deeper” and what you took away from this next conversation.

Bryan Adams is the CEO and founder of Ph.Creative, recognized as one of the leading employer brand agencies in the world with clients such as Apple, American Airlines, , and Blizzard Entertainment. Bryan is author of Give & Get Employer Branding: Repel the Many and Compel the Few with Impact, Purpose and Belonging https://giveandget.net/ He is global employer brand expert and his creative, unconventional and even controversial methodologies are said to regularly change the way people think about employer branding and Employee Value Proposition (EVP) I love Bryan’s three Cs – culture, career catalyst and citizenship https://www.ph-creative.com/ Listen for free

In this episode of Deep Listening – Impact beyond words, we listen to Jenni Field, an international business communications strategist. Jenni helps organisations to get teams to work together better and review how operations can work more effectively. Jenni worked as a Communications Director for a global pharmaceutical business and Global Head of Communications for a FTSE 250 hospitality business. It is this experience that contributed to the development of The Field Model™ and her book, Influential Internal Communication Learn the difference between what an executive says and means when they say value. How do you think about the frequency of listening and communicating your actions will be as an organisation? If you would like a copy of Jenni’s book Influential Internal Communication: Streamline Your Corporate Communication to Drive Efficiency and Engagement We are gifting 3 copies of the book, send an email to podcast at oscar trimboli dot com with the subject line The Field Model and what you took from this episode into your workplace. Listen for free

Deep Listening Ambassadors 2023 The purpose of the Deep Listening Ambassadors Community is to create 100 Million Deep Listeners in the workplace. The Deep Listening Ambassadors meet regularly across three time zones to understand, learn, and support each other to improve their listening. Background Born in December 2019, the Deep Listening Ambassador Community was named through a listening process. We asked people who wanted more information about listening if they would like a place to practice and improve their listening. Through a survey of 426 people, they voted, and the community agreed to call themselves Deep Listening Ambassadors. The community has Deep Listening into their workplacehow to listen –how to listenDeep Listening Accreditation The group has grown organically, and with 2,448 people who have joined the community, I wanted to invite you to let me know how you would like to shape the Ambassador community in the next 12 months. If you would like to have your say in the future of the community, I invite you to complete this 5 minute survey. As a thank you for your time and commitment to the community and the process of listening, I will post a paperback copy of how to listen - discover the hidden key to better communication - the most comprehensive book about listening in the workplace to you, just for completing the survey. The survey must be completed on Midnight February 15, 2023 United States Pacific Time For everyone who completes the quiz will go into a draw. One person will be randomly drawn from the group, and they will be the winner of a bonus prize. Bonus Prize You will receive 10 copies of the book and a 45-minute listening online workshop for up to 20 people in your workplace. If you work for yourself, I will run this workshop for one of your clients or suppliers for up to 20 people. This workshop will need to be completed by June 30, 2023. www.oscartrimboli.com/feedback

Four Habits That Derail Listening, with Oscar Trimboli (episode 500) Dave's Interview interview notes in PDF format (free membership required)

Listening to you - a summary of your survey feedback and actions Actions https://www.oscartrimboli.com/howtolisten https://www.oscartrimboli.com/videoconference https://www.oscartrimboli.com/90days https://www.oscartrimboli.com/podcast/106 https://www.oscartrimboli.com/podcast/104 https://www.oscartrimboli.com/podcast/103 https://www.oscartrimboli.com/podcast/102 https://www.oscartrimboli.com/podcast/099 https://www.oscartrimboli.com/podcast/097 https://www.oscartrimboli.com/podcast/096 https://www.oscartrimboli.com/podcast/095 https://www.oscartrimboli.com/podcast/093 https://www.oscartrimboli.com/podcast/090 https://www.oscartrimboli.com/podcast/084 https://www.oscartrimboli.com/podcast/082 https://www.oscartrimboli.com/podcast/074 https://www.oscartrimboli.com/podcast/068 https://www.oscartrimboli.com/podcast/064 https://www.oscartrimboli.com/podcast/054 https://www.oscartrimboli.com/podcast/052 https://www.oscartrimboli.com/podcast/035 https://www.oscartrimboli.com/podcast/024 https://www.oscartrimboli.com/podcast/007 https://www.oscartrimboli.com/survey

Oscar Trimboli: The sophisticated and paradoxical power of deciding if and when to listen. G'day, It's Oscar, and today we have a question from a Deep Listening Ambassador in Japan. Shaney: Hi Oscar. This is Shaney from Tsukuba Ibaraki, Japan, and my question is about listening as a leader. Do you have any suggestions about how to continue to listen deeply as a leader when you tend to receive comments, suggestions, and ideas from so many people all day every day. It can be quite surprising for people who are new to leadership positions to realize just how much time leaders spend listening to people and how tiring it can be when the fourth or the eighth person in a day asks you if you have a minute and then launches into a rant or a criticism or a suggestion of how to improve something. Listening is so very important to leadership, but it can also be really, really hard to listen to comments and suggestions all day long, especially because you feel a personal obligation to fix the problems that people bring to you. Oscar Trimboli: Thanks, Shaney. This is a wonderful paradoxical and universal question independent of organization, culture, location, or country. My favorite kind of question, if you like Shaney, have a question about listening in the workplace, email podcast@oscartrimboli.com This question, it's a question about choice and timing. It could be about when to listen and when NOT to listen. It's also a question about attention and your listening batteries. When it comes to your listening batteries throughout the day, you need to check and notice what's your battery level right now is a green, yellow, red. You need to check what color your listening battery is before you start listening. Something I learned from James Clear in episode 67, advice is often context dependent. Shaney, I'm going to avoid giving you advice here as James points out questions can help you navigate beyond the context. Let's listen to how James explained it. James Clear: And one of the women that as a reader of mine and I talked to as I was working on the book, she lost a lot of weight, and she had this really great question that she carried around with her. Questions are often more useful than advice in the sense that advice is very context dependent. It's like, "Oh, it works in this situation, but what if you find yourself in a different situation now it doesn't apply as much." And the question that she carried around with her was what would a healthy person do? And so she could go from context to context and sort of have that question to reinforce the identity. That's actually in many ways, more useful than having a good workout program or a good diet plan because that you can only do once. But no matter where you're at, you can ask what would a healthy person do? Oscar Trimboli: Shaney, I'll share with you four types of questions, four categories of questions for groups of questions that have helped my other clients. It's important to understand that the question you are asked is very, very common and it's amplified when you're in a leadership role. The categories of the four questions are what, when, how, and who. Let's start with WHAT. In the book, how to listen, we cover off the use of this question throughout the book, creating a listening compass for you and the other participants. It's a great way to hack the conversation to make it much shorter for you and for them. The reason we want to ask a WHAT question right up front is you want to understand the context for them and for you, because shortly I'm going to invite you to make a choice about when you should think about answering this question, Shaney. So let's move to WHEN And finally, although I'd love to discuss it right now and listen to you, I don't think I can effectively listen to what you want to achieve in this conversation. Can we discuss this at another time? Professor Cal Newport is very particular about the value he places on his...