The Insurbreak Podcast - Insurance Insights

Laura Drabik, Chief Evangelist at Guidewire Software and globally recognized thought leader in the insurance industry discusses key value propositions to meet the insurance customers shifting needs, the complexities of the insurance buying process and how integrating InsurTech solutions is changing the industry. Renowned for her insightful TED Talks, presentations and blogs, Laura draws from extensive experience collaborating with leading insurance companies worldwide and shares her insights about the InsurTech industry. Listen to this episode to learn about:

Lisa Wardlaw, North America Advisor of InsurTech Israel, joins us in this months InsurBreak episode and talks about being first movers in the insurance industry, incorporating emerging technologies to carrying the user experience throughout the entire insurance journey. Listen to Lisa discuss about: Recognizing patternswoman in the insurance industryIntegrating customers into our data capabilities over engineered technology vs curated hyper-personalization“ That's a difference between almost over engineered technology that's still not delivering a curated customer hyper personalized experience because it seems like it would, but it fails. Hyper personalization means that above all else, you know, thy customer, thy customer, the customer.”

In this last episode of the InsurBreak Podcast, discover major key takeaways from Tiffany Grinstead, VP of Personal Lines Marketing at Nationwide! Challenges Addressed: Nationwide's Marketing Magic: Innovation Insights: Consumer-Agent Dynamics: AI's Transformative Role: Tech for Risk Mitigation: Diversity and Inclusion Spotlight:

Marissa Petriano, is the Head of Strategic Initiatives at Remark America. Bringing her diverse, consumer-focused experiences to insurance, Marisa has been working with insurers and carriers on digitalization, the adoption of new technologies and multichannel strategies. Marisa explores the results of Remark's Global Consumer Study, the largest survey of insurance consumers aimed to understand consumer behaviour and preferences. The study involve over 10,000 consumers across 17 countries, with a focus on topics such as digital transformation, customer experience, and brand loyalty. Listen to the latest episode of our podcast to learn more about: You can download Remark's report here

Brian Poppe worked for Lincoln Financial Group for a period of time and then came over to Mutual of Omaha a little more than 13 years ago. From pricing and product development at Lincoln Insurance, he worked his way up in risk management at Mutual of Ohama. Brian also created and led the innovation practice for a couple of years, led one of the PNLs, worked on tech modernization, a bridge between business and IT strategy. He is now Chief Data officer - we can say he’s exempt in the data world! In this podcast, learn about: «So one of the things that we, and I suppose many others in the insurance industry, have learned is as much as you want to give an automated recommendation to a customer because it's such a personal and financial decision, customers want confirmation that they're making the right choice. So we can put a recommendation engine out there that helps customers pick a policy, they will still want to talk to a person to verify that they're on the right path» But how to ensure the protection of consumer data privacy while serving their needs for a more personal touch? « The technology industry has greatly advanced the ability to do that in a way that protects both customer privacy while still allowing you to do the types of personalization that customers are coming to expect from other industries (…) for example through anonymize the data either through consolidating it in a way or tokenizing it »

Listen to the new InsurBreak podcast with our guest Robert Easton, Global Chief Compliance Officer & Deputy General Counsel at Marsh LLC. In this podcast learn about:

Join Lance Taylor, VP & Marketing Partner at EPIC Insurance Brokers in the InsurBreak Podcast. In this podcast learn about:

How should Insurance companies navigate in this new economic climate? Join Karim Hirji, CFO and Canada Managing Director at Intact Venture in the InsurBreak Podcast. Intact is a 20bn global p&c insurer with 70% of revenues and 20% market share in Canada. Intact Insurance is Canada's largest home, auto, and business insurance company, the choice of more than four million consumers. Its coast-to-coast presence and its strong relationship with insurance brokers mean the company can provide the outstanding service, comfort, and continuity customers deserve. In this podcast learn about: personalize pricing on an individual basisgood analytical insights and AI are able to make loss predictions to reduce cycle time, improve the customer experience, and save on costs in that processintelligence to predict

Colin Works has been working at SCOR for the last 19 years. He has held multiple leadership roles in all aspects of Life Underwriting, and he is now the global head of underwriting and claims. Originally from Cork, Ireland, he traveled a great deal, Colin worked in the UK,Ireland, France, in the United States (Charlotte), and now lives and works from Montreal Canada. Responsible for the direct supervision of SCOR’s Underwriting and Claims functions globally, his primary duties are risk management of medical underwriting and claims, operational efficiencies, continuous improvement of SCOR’s underwriting claims manuals (SOLEM), and participation in underwriting and claims innovation initiatives. Listen in to this episode to learn about:

Craig Chapman spent his career in the finance and insurance industry. Craig has worked in three countries and held various C-Suite positions including CEO CFO and CTO across consumer banking commercial banking and other sectors. His last role was the President at Washington Mutual Commercial Banking. Listen to this episode to learn about Craig's international experiences, how technology's role in the insurance industry has changed over the years and why diversity equity, and inclusion are so important for businesses to actively grow and prosper.

Niels Keuker is the Chief Marketing and Sales Officer for iptiQ Americas and Chief Executive Office of iptiQ Sales Solutions. IptiQ is a B2B2C insurance unit within Swiss Re that is focused on developing innovative Life & Health insurance solutions for the Middle Market. Listen in to this episode to learn about Niels' experience around the globe as prior to moving to the US, he worked in different areas of Europe. He worked for Swiss Re/iptiQ in London as the Head of Business Development and Sales for the Europe, Middle East and Africa region. Before joining Swiss Re, Niels worked for seven years in the insurance industry in several executive marketing and sales roles for companies like Aviva, Delta Lloyd and ABN AMRO Insurance. Here's the topic that will be tackled in this podcast:

Satish Weber is Executive Vice President and Head of Sustainability Financial Services Strategic Business Unit at Capgemini Listen in to this episode to learn about Satish's experience and career and her take on:

Jeff Roe has been CEO at Premera Blue Cross for 24 years. Prior to Premera Blue Cross, Jeff served as a president at Safeco, then served as president and CEO of LifeWise health plan of Washington. Premier Blue Cross is the largest health plan insurance provider in the pacific northwest, serving more than two million people.

James Kane is the senior vice president of USI Insurance services and former president of HUB international for personal lines. Listen in to this episode to learn about the great life stories of James around personal insurance risk management principles, the impact of the exponential acceleration of AI technology and, how insurance companies need to pivot their marketing strategies as insurance buyer habits and behaviors are changing drastically in the digital world combining human-first approach and data analytics. Here's the topic that will be tackled in this podcast:

In this episode, hear from Mike Hughes, former President and executive at Liberty Mutual, Safeco, State Farm and The Hartford. Hughes brings 45+ years in Insurance, he began his career in The Harford Insurance Group as an underwriter, he later became President of The Harford ARP division. He went on to be a top executive across some of North America's largest insurance providers. Hughes shares insights and wisdom from his deep insurance expertise on the current war on data and analytics, AI, talent, climate change and its impact -- and great wisdom on key leadership principles.