Marketing Unplugged

Join Doug Bewsher, a seasoned leader in Marketing and Executive at Arrowroot Capital, as he shares his insights into the dynamic world of MarTech. As the former CMO of Salesforce and Skype, Doug talks about the power of AI in B2B marketing, the lessons from his agency work at McKinsey, and the future of customer engagement. In this episode, Doug offers invaluable advice to young marketers, discusses the current state of MarTech, and explores the shift towards brand-focused strategies over growth and performance metrics. Key Takeaways: [1:50] A little bit about Doug and his diverse career path. [3:35] How did Doug’s knowledge in the B2C side help with the B2B industry? [7:15] What did Doug learn from his agency/consulting work? And, could he bring those skill sets into his client-facing work? [9:50] What advice does Doug have for young marketers who are just starting? [11:00] You have to be open and adaptable to the new changes that are coming your way. [13:15] Build a foundation of skills and really hone in on your craft. It’s a marathon; not a sprint. [15:20] What has the MarTech industry gotten right? What seems to be lacking? [19:15] Why is the world moving more heavily towards brand right now vs. growth/performance? [23:45] How should CMOs be thinking about AI? [25:35] The hard question around AI is how will it affect culture and work as we know it. [29:40] What will engaging prospects three years from now look like? Doug speculates on what the future might hold. [29:55] Digital tactics aren’t working quite as well. Still to this day, nothing beats face-to-face. [34:00] The speed at which things are changing is faster than what anyone can realistically keep up with. [42:15] People aren’t sure what the future will look like, so they’re also hesitant to invest in the “next new thing.” [46:45] What is Doug excited about in the next 12 months? [49:05] Doug answers some quick rapid-fire questions to end the show! Mentioned in This Episode: Demandspring.com Arrowrootcapital.com Doug on LinkedIn

TJ Hager is the Manager of Customer Success at Adobe and the creative mind behind MOPs Notes, a newsletter where he shares his insights and experiences in the tech and marketing industry. In this episode, TJ reflects on the challenges of working with a limited budget, the evolving expectations in customer support post-COVID-19, and the crucial role of marketing ops professionals in bridging the missing gaps in the market and driving business innovation. Key Takeaways: [1:00] A little bit about TJ and his background in tech. [4:05] TJ looks back at 2023. It was definitely the year of “do more with less.” [7:45] Why did TJ start the MOPs Notes newsletter? [11:15] What are some of TJ’s opinions on marketing operations roles and their very vast (and often unclear) scope? [13:25] What advice does TJ have for people looking to build an organic community the way he has with MOPs Notes? [15:20] How has TJ’s newsletter helped with his career at Adobe? [21:30] Are companies striking a good balance between sales operations and marketing operations? TJ weighs in on his thoughts. [28:00] What keeps TJ up at night in his career and space? [28:55] Did COVID-19 change expectations on how we support customers? [30:30] TJ talks about what challenges will be coming up in the next 12 months. [32:30] Who truly owns customer success? [35:30] TJ answers some rapid-fire questions!

Join Sherri Kottmann, Chief People Officer at Quickbase, as she shares her extensive experience in human resources and her approach to creating a thriving workplace environment. In this episode, Sherri discusses the challenges of engaging and elevating teams, the partnership between CPOs and CMOs, and the evolving role of HR in today's complex business landscape. She reflects on the changes in talent management over recent years and emphasizes the irreplaceable value of the human touch in an increasingly AI-driven world. Key Takeaways: [1:00] A little bit about Sherri and her background in HR. [6:25] How do you create an environment that engages and elevates the team? [7:25] Leadership development programs make people feel good, but they don’t actually change anything. [11:35] Sherri recognizes the world is a lot harder now than when she was first on the front lines of sales. [12:05] HR departments are not as measurable. So it can be difficult to communicate its full value. [17:50] What has Sherri seen from a talent perspective over the last few years? [23:20] No matter how good AI is, it will always lack the human touch. [23:50] Every seasoned professional will have to get comfortable with partnering with AI. [29:55] If you’re on the hot seat to deliver, it can be such a big risk to try something so bold, but high risk = high reward. [30:10] What does a partnership between a CPO and a CMO look like? [35:15] A lot of companies have a sink-or-swim mentality for new employees on the job because they lack proper coaching and teaching structures. What has Sherri seen? [38:45] How can marketing leaders create an environment that helps the younger generation thrive? [42:35] Sherri believes it’s important to be ambiguous about the path of how the employee should go but not to be ambiguous about the destination/end goal. From there, you’ll see a lot of creativity come through. [45:45] Sherri shares some final thoughts and answers some rapid-fire questions. Mentioned in This Episode: Demandspring.com Quickbase.com Sherri on LinkedIn

In this insightful episode, co-hosts Mark and Elle dive into the findings of the Demand Spring 2023 Revenue Marketing B2B Benchmark Report. They discuss the significant progress in revenue marketing practices, with 50% of respondents believing they have matured in this area. The conversation also touches on the long-overdue tracking of revenue sourced by marketing, and the persistent challenges in aligning marketing and sales teams together. They also reflect on the effectiveness of a multi-touch approach in long sales cycles. Key Takeaways: [1:30] 50% of people believe they have mature revenue practices. Elle believes we’ve really come a long way! [5:25] Elle notices that technology companies tend to be a lot quicker in adopting “newer” marketing methods compared to more traditional industries. [7:55] Companies tend to underestimate expansion opportunities and marketing channels can really help them unlock it further. [11:50] Companies are only just now tracking what revenue is being sourced by marketing. Why did it take so long? [13:40] Marketing and sales alignment is still a big challenge for many organizations. [15:55] Sales and marketing people are wired very differently. [17:20] How do you achieve true sales and marketing alignment? [22:55] There’s not a single business in the world that would not benefit from better data-analysis rituals. [24:55] A lot of companies had a strong Q1 and Q2, but people were struggling in Q3 and Q4. [30:25] Mark explains why a multi-touch approach in a long sales cycle makes the most sense to him. [33:25] Mark reads out loud the content marketing results and the percentage of how many organizations are actively managing/thinking about their content strategy. [35:30] Elle and Mark share some of their final thoughts and talk about what’s next for 2024. Mentioned in This Episode: Demandspring.com 2023 Revenue Marketing B2B Benchmark Report

Join co-hosts Mark and Elle as they delve into the tumultuous yet transformative year of 2023 and its impact on the world of marketing. In this episode, they discuss the challenges marketers have faced during what Elle describes as a tech crash plus Mark's observations from his third economic downturn. They explore the necessity of innovation in marketing strategies, especially when budgets are tight, and the pivotal role of AI in shaping the future of marketing. Key Takeaways: [2:50] This year has been brutal for marketers! [6:10] Elle believes we are due for a tech crash and this is what we’re experiencing right now. [8:10] This is Mark’s third economic downturn in his career. What are some of his observations? [14:15] With less money to spend, you have to get innovative with your marketing campaigns. [18:55] This is a crazy time to be alive. Companies that embrace AI will become the next big thing. [22:15] Elle shares her thoughts on product-led strategies. [28:05] How do you really identify a true expansion signal in the market? There are so many data points/factors. [33:25] What should seasoned marketers look for when hiring new talent? [34:55] Mark likes looking for candidates who are comfortable with being uncomfortable. [36:00] People’s jobs will change. With innovation, there’s a bit of chaos, new marketers need to be okay with that. [39:40] A lot of marketers these days have become project managers; which stifles creativity. [42:45] What has helped Elle the most over the past year? Mentioned in This Episode: Demandspring.com 2023 Revenue Marketing B2B Benchmark Report

Jodi Cerretani is the VP of Marketing at RollWorks, an account-based marketing platform for B2B Marketing & Sales. Jodi has more than 10 years of experience in leadership roles and has served in leadership positions at Vidyard, Kapost, and Kahuna. In this episode, Jodi shares how her MBA has helped her in her tech career and her philosophy on productive team pods and she gives the inside scoop on customer marketing. Key Takeaways: [1:20] A little bit about Jodi and her background in marketing. [4:05] Why did Jodi go back to school to finish her MBA? [7:35] Jodi’s work experience in addition to her MBA really helped her gain the confidence she needed to branch out into the business world. [8:45] How important is it to have an MBA when being in the B2B marketing field? [13:45] Jodi implemented a unique team structure called Demand Pods. What are these and how do they work? [17:40] Demand Pods are designed for team and culture alignment and to execute projects within a timely manner. [20:10] It’s very hard to have shared accountability toward a common goal. You have to intentionally create it. [21:55] How does Jodi measure the buyer’s journey? [28:25] What are some common metrics that Jodi relies on within her field? [30:45] Despite the KPI data being a bit overwhelming, Jodi is looking at four important buckets in her data. [35:10] What is Jodi’s number one nightmare at work? [43:00] At the end of the day, everybody wants to feel valued at work. It’s important that you connect the dots for your team on the work they’re doing vs. the impact it has. [47:40] When you have a consistent and repeatable process, that’s when your culture shifts. [48:00] Jodi answers some rapid-fire questions to close out the show! Mentioned in This Episode: Demandspring.com Rollworks.com Jodi on LinkedIn

Adam Schoenfeld is a serial entrepreneur who has founded four companies, including his latest ventures, KeyPlay.io and PeerSignal, both of which are disrupting the marketing and sales space. In this episode, we'll dive into Adam's insights on marketing's crucial role in early-stage startups, such as the initial marketing functions to prioritize and the traits that make for great hires. We'll also explore Adam's experience as a board member during the acquisition of Bizible by Marketo, discuss the significance of community-led growth and how PeerSignal's community-first approach has been successful in the first two years. Key Takeaways: [1:00] Adam shares when he was inspired to become an entrepreneur. [4:00] What habits does Adam take away from being an NCAA athlete that has benefited him throughout his career? [9:05] What is the role of marketing in the beginning stages of a company? Who should you hire first? [14:50] Adam shares his learnings on how to scale a company based on his experience as a board member. [18:45] What should marketing focus on when it comes to building value before an acquisition? [24:20] With KeyPlay being Adam’s 4th startup, he shares whether this company launch was easier compared to his previous start-ups. [32:30] Adam explains why he's optimistic about the future of startup and growth-stage SaaS companies. [38:40] Adam shares why 2023 is going to be a very good year for PLG companies. [43:25] What advice would Adam give aspiring entrepreneurs who dream of creating their own companies? [47:20] What has Adam learned about himself as an entrepreneur? [49:10] Adam answers rapid fire questions. Mentioned in This Episode: Demandspring.com Keyplay.io Adam on LinkedIn

Angela's career journey has taken her Executive Assistant to agency founder to holding marketing executive roles at leading software companies. In this episode, Angela shares her unique story and the lessons she's learned along the way. She offers valuable insights into leadership, mentorship, and the power of a growth mindset. Additionally, Angela discusses her passion for promoting diversity in the workplace and why she believes failure is a crucial part of any successful career. Key Takeaways: [1:20] Angela shares her journey from administration to a flourishing career as a marketing leader. [3:15] Angela highlights the benefits of having good leadership early on in her career and defines the qualities that make a good leader. [5:20] As a mentor and mentee, Angela has been able to excel as a leader. She shares why. [9:00] What inspired Angela to take the leap into becoming an entrepreneur and founding her own agency? [12:00] Angela stresses the importance of the need to reframe how we look at work/life [17:50] Angela emphasizes that failure is not only okay, but it is a necessary part of the process. [18:50] Under Angela's leadership, a growth mindset is fostered, which she elaborates on. [23:20] Angela shares her thoughts on remote work vs. in-person work. [29:10] Angela discusses the importance of cultivating a more diverse work-force. [31:55] Angela answers rapid-fire questions. Mentioned in This Episode: Demandspring.com Portpro.io Angela on LinkedIn Mindset: The New Psychology of Success, by Carol Dweck

Scott Rabschnuk, Vice President of Strategic Marketing at Blue Cross Blue Shield of Massachusetts, has an extensive background in healthcare marketing. Scott spent the better part of his career agency-side as an Executive at Hill Holiday, where he led the healthcare practice. In this episode, Scott shares his wealth of knowledge and provides practical advice for marketing professionals navigating the healthcare industry. Key Takeaways: [1:40] Scott shares how his BA in English has benefited his career in marketing. [4:40] Scott worked with Hill Holiday for 17 years and shares what he misses most working agency-side. [7:00] Scott reveals how he ended up in healthcare marketing. [12:10] Scott explains the challenges he experienced transitioning from the technology sector into healthcare. [14:15] Why did Scott move back to the client side? [17:35] Scott shares his experience of joining a new company after almost two decades and highlights the importance of learning the organization’s rhythms, people, and culture as part of the onboarding process. [21:40] How does Scott structure and connect with his team now that everyone is working remotely? [25:00] What are some of Scott’s biggest challenges as a marketing executive in the healthcare industry? [31:30] Scott discusses BCBS of Massachusetts’s comprehensive approach to corporate citizenship rooted in health justice. [40:10] Why did Scott feel compelled to write an article about the Peloton, which at the time was having backlash for a poor-taste ad? [45:00] What advice does Scott have for the next generation of marketers? [48:10] Scott answers rapid-fire questions. Mentioned in This Episode: Demandspring.com Bcbs.com Scott on LinkedIn

Buell Duncan is an anomaly having spent his entire career at one organization. Buell has held many executive roles throughout his tenure at IBM, starting in one of the unlikeliest places for a marketer: sales. In this episode, Buell shares valuable advice on how marketers can strengthen critical relationships with sales, IT, and finance teams. He also emphasizes the importance of understanding customer needs and implementing a data and measurement infrastructure to justify marketing spend, a critical initiative in today’s economy. Key Takeaways: [1:40] a reflection on Buell’s 40 year career and whether he could have predicted it to progress as it did.A little bit about Buell and his four decades of expertise. [6:30] How do you advance in your career Want to achieve your goals? Focus on today. [9:15] It’s not as important where you go to school., it’s important to stay connected after you’ve finished school. [10:15] Buell started his career in sales. Why did he switch to marketing? Should all marketers start in sales?transitioned from sales to marketing. How did that happen? [13:00] Buell didn’t know anything about marketing when he got put in a marketing position, but he did understand people and he understood he needed to build his team with industry experts to help the department succeed. [18:00] How did Buell develop great relationships throughout his career? [20:50] What are the most important relationships to develop as a CMO? [26:15] How does IBM structure its meetings differently than other companies? [27:40] How should marketers think about their relationship with IT departments? [32:15] How should marketers approach their relationship with the finance department? [36:35] Buell has mentored several generations; what has he liked the most out of the latestyounger generation of marketers? [42:50] What keeps Buell up at night? [47:10] Don’t assume the answer until you’ve really done the work. [48:55] Buell answers some rapid-fire questions. Mentioned in This Episode: Demandspring.com Irongatevc.com Buell on LinkedIn

Mark Stouse is the Chairman and CEO of Proof. With an extensive CMO background, Mark shares his career history as well as lessons learned as a CEO, including how to get out of your own way and keeping your ego in check. Learn more about Mark’s career path to becoming a CEO, the roles of leaders, as well as the top challenges in B2B marketing. Key Takeaways: [1:40] An introduction of Mark and his education background. [4:40] How a degree in the liberal arts prepared him well for a career in marketing [6:55] How Mark transitioned from CMO to CEO [9:55] How Mark overcame the challenge of being heavily involved in the day-to-day marketing operations once a CEO [11:15] Life is a series of numerator and denominator relationships. Mark explains what this means. [13:45] Although Mark has become a much better person and leader, being a CEO has been the most challenging role he’s taken on to date [17:30] Mark has a policy that he doesn’t sell on LinkedIn. Here’s why. [22:45] Are CMOs well suited to be CEOs? [31:00] What are the six responsibilities of a CEO? [37:35] What does Proof Analytics do? [45:45] Marketing is the first one to get their budgets cut because they do not have the data to prove their ROI [47:50] No matter how good Mark’s marketing team did, they simply weren’t taken seriously. Mark got into analytics to fix that. [49:10] Mark answers the rapid-fire marketing questions. Mentioned in This Episode: Demandspring.com Proofanalytics.ai Mark on LinkedIn

Audrea Laffely, the VP of Digital Transformation and Innovation at Rocket Software, and marketing executive has over 15 years of both agency and client-side experience. In this episode, Audrea shares her perspective on the customer experience, privacy challenges in the digital age, and the importance of ethical values in a company. Key Takeaways: [1:50] Audrea is always prepared and ready to go! She explains how this mindset has helped her throughout her career. [4:00] What is the difference between the buyer journey and the customer journey? [8:30] When Audrea first joined Rocket Software, she created a service blueprint so that she could get everyone on the same page. [10:20] How was Audrea able to bring all stakeholders together to agree on this service blueprint? [14:00] Not only do you have to learn how to move fast in this industry, but you also have to be good at rallying different departments together. [17:00] How should marketers balance customer data? How much is too much? [22:10] Audrea is a NET impact member. What is that and why is it so important for the customer experience? [23:40] Audrea wants to work for an ethical company and she interviews with companies to double verify that they’re true to their word and values. [28:00] What department should own the customer experience? [30:00] Where in the user experience and the user journey should the marketing expertise begin? [33:45] What should B2B marketers be aware of when executing on a digital strategy? [35:00] What is keeping Audrea up at night in the B2B marketing world? [38:45] It’s so important to question the status quo and the real intention of why marketers are creating new pieces of content. [39:10] Audrea answers some rapid-fire questions! Mentioned in This Episode: Demandspring.com Pamdidner.com Carlos on LinkedIn Pam on LinkedIn Leaders Eat Last, by Simon Sinek Atomic Habits, by James Clear

Laura Marx is the CMO of RSA Security and has built and led global marketing teams throughout her career. As a remote worker for over a decade, Laura shares her thoughts on how to be a leader from afar, offers some solid advice to aspiring first-time CMOs, and shares her own journey from being a marketing professional to a leader. Key Takeaways: [2:00] Laura got her start as a tennis instructor, how did she go from that to becoming a marketing lead? [4:30] How did Laura develop her skills as a leader while she was working from home over the last decade? [6:20] At one point in Laura’s career, she was told she’d never be VP because she was remote. Leadership ended up changing and they were located all over, and she was later promoted. The mindset has to start from the top. [7:30] How do you foster a connection when you have a remote team? [12:00] Product marketing is really the center of the business. A good CMO should get good at this aspect of marketing. [14:00] Should CMOs have an MBA? [16:10] Why is Art of Possibility one of Laura’s favorite books? [17:20] You have to question your assumptions. [19:10] What does a high-performing team look like? [26:20] Mistakes have to be part of the ecosystem that you’re in. [29:15] What marketing challenges are keeping Laura up at night? [32:30] As a parent and executive, how does Laura find the right balance between work and parent life? [36:20] Laura answers some rapid-fire questions! [40:40] Being a leader means you have to make very difficult decisions and you’re not always going to be liked for it. Mentioned in This Episode: Rsa.com Laura on LinkedIn The Art of Possibility, by Benjamin Zander and Rosamund Stone Zander

Carlos Hidalgo, Chief Revenue Officer at Demand Spring, and special guest Pam Didner, the Founder of Relentless Pursuit, join today’s discussion to recap some important marketing trends that happened in 2022 and offer their insights on what marketers should be thinking about for the upcoming year ahead. They discuss everything from AI integration, to marketing and sales alignment, and so much more! Key Takeaways: [2:30] Pam shares how she thought the year went, from a B2B marketer’s perspective. [4:50] Carlos also shares his thoughts on how the year went. [9:20] What should marketers look forward to or be aware of in 2023? [14:40] Should you outsource the way you collect and manage data? [17:15] The way marketers are trying to connect different tools and dashboards together has been a huge roadblock. [21:20] There is a lack of a “puzzle master” that looks at all the pieces of technology and orients them to the marketing and business strategy. [22:45] With so many technology options out there, Pam and other marketers have a hard time honing down on what kind of questions they should ask to get the right answers they need. [28:00] Let’s talk about AI. Can marketers rely on it? [32:45] Large firms are trying to figure out how to digitally transform because they realize their investors and customers are already ahead of the curve. [37:50] How do Pam and Carlos think about marketing and sales alignment? [41:40] The customer experience has to come from the top down to impact powerful change. [45:10] HR needs to be a stronger player going forward to help guide the CMO with a good change management strategy going forward. [46:50] Have a solid plan for what you want to do in the next 12 months. Mentioned in This Episode: Demandspring.com Pamdidner.com Carlos on LinkedIn Pam on LinkedIn

Chris Arrendale is the CEO and Founder of CyberData Pros and is a Privacy and Data Security professional. With more than 22 years of experience in the field, Chris has gone deep with email deliverability and tested the nuances of what makes an email successful. In this week’s episode, Chris details what marketers need to know about email deliverability and why email is still not dead. Key Takeaways: [2:40] Chris got his start at the company Silverpop, a place where he ended up meeting his wife! [3:15] What attracted Chris to security? [5:10] B-to-C marketers have it easier when it comes to email deliverability. [6:45] When it comes to email deliverability, what’s a good balance to have between technical and content? [9:55] IP warming is the 2nd reason why marketers refuse to leave a marketing automation provider. [10:55] What makes an email so successful? [14:45] How are the EU and the U.S. different when it comes to privacy? [19:00] One of Chris’s clients gave up sending emails to the EU because of GDPR and they were 30% of their revenue. [22:10] Why should you create subdomains? [25:00] Lots of states are passing their own privacy laws. What does that mean to marketers? [29:10] When it comes to privacy governance, who are the stakeholders? Is it legal? Is it marketing? [31:10] What happens if one of your customers wants to exercise “their right to be forgotten”? [39:40] What does the privacy landscape look like in the future? [44:35] Stop over-collecting data. [45:00] Chris answers a series of rapid-fire questions! Mentioned in This Episode: Cyberdatapros.com Chris on LinkedIn Chris on Twitter

Ramli John is a Podcaster, Engineer-turned-Marketer, and Author of Product-Led Onboarding, a book about how to turn new users into lifelong customers. In this episode, Ramli shares his thought process on what marketers need to think about when creating a product-led marketing strategy that’s focused on the customer. Key Takeaways: [1:50] How did Ramli get interested in marketing? [3:35] Ramli’s background is in math and engineering; was the transition to marketing difficult? [6:15] What is product-led onboarding? [11:10] If something is too product-led, wouldn’t you lose the customer in this process? [15:35] How should marketing and sales teams tweak their messaging in a product-led ecosystem? [21:50] Ramli shares examples of some great product-led companies on the market today. [29:30] What attracts Ramli to a product-led approach? [35:20] Ramli talks about the importance of a morning routine. [36:30] As a new father, what has Ramli learned so far? [38:15] Ramli answers some rapid-fire questions! Mentioned in This Episode: Ramlijohn.com Product-Led Onboarding: How to Turn New Users Into Lifelong Customers, by Ramli John Ramli on LinkedIn Ramli on Twitter

Marissa Homere is the VP of Marketing at Irwin, an investor relations and capital markets software company. She is a demand generation leader and for the last decade, she has built and scaled marketing teams in a wide range of industries. She is also an Instructor for the Modern Marketing Certification program. In this episode, Marissa shares her thoughts on the marketing industry as a whole, how young professionals can be best prepared for today’s rapidly changing environment, and what it takes to succeed in a fast-paced agency role. Key Takeaways: [1:50] How did Marissa break into this career field? [3:25] What advice does Marissa have about getting involved in social media as a career path? [7:00] What are some of the skillsets a good social media manager should have? What does Marissa look for? [8:45] If you are looking to grow rapidly in your skill sets, join an agency. [13:15] Marissa shares her strategy to grow a brand when they’re brand new. [16:05] When it comes to content creation, how did Marissa get internal employee involvement to advocate for Irwin? [20:45] There’s a big gap between college and real-world marketing needs. Marissa offers ways you can bridge that gap. [24:00] How can B2B marketers best be prepared for their roles? [30:50] How does Marissa define a healthy work culture? [34:55] Marissa talks about the logic behind her piece, “Be the Man You Want to Marry.” [37:50] Sometimes you need to get out of the way and let people share their voice. You can be an ally in helping people speak up. [42:15] Every conversation is better when there are different perspectives in the room. [48:10] Marissa answers some rapid-fire questions! Mentioned in This Episode: Irwin.com Marissa on LinkedIn My message to you on International Women’s Day

Jeff Wright is the Senior Director of Revenue Marketing and Operations at Elastic Path and has been a results-driven leader for the last 20 years. In this episode, Jeff shares what he thinks about leading the younger generation, what he thinks about sales and marketing under the revenue umbrella, and how to remove barriers within marketing to make it all flow seamlessly. Key Takeaways: [1:50] A little bit about Jeff and his work within RevOps. [4:40] How has the definition of demand center vs. RevOps changed over the years? [7:45] How does Jeff think about sales and marketing operations under the RevOps umbrella? [12:55] Jeff offers some insight into some of the questions he thinks about when trying to answer common customer needs. [13:40] Customers are reaching out through different interaction points, so you need to think about a central way to bring it all together. [19:20] What is Jeff’s leadership style? [21:15] Learning how to coach others was something Jeff consciously had to work at getting better at. [23:15] Gen Z is a completely different management animal. What does Jeff think about this generation? [30:15] There are three barriers to marketing in today’s environment: Technology, budget, and talent. How can we best remove some of these barriers? [36:15] One of the biggest challenges is sending work out and getting status work back. [44:20] Jeff believes you’ll be seeing more DevOps positions within the RevOps umbrella in the next five years. [48:25] Jeff shares a fun discovery he’s learned about his children recently. [56:15] Jeff answers some quick lighting round questions! [1:02:00] Jeff really admires his grandfather and wishes he was able to learn more from him before he passed. Mentioned in This Episode: Elasticpath.com Revopscoop.com Jeff on LinkedIn

Jon Davies is the Head of Marketing Technology Transformation at Fidelity Investments and has been a Global Marketing UX and Creative Technical Leader over the last 15 years. Jon understands there’s a wealth shift happening among the millennial generation and shares insights in this week’s episode on how to lead transformational change in an environment that is ever-growing. He also talks about some of the key things he’s learned over the years from being a marketer in the financial services industry. Key Takeaways: [1:30] What does a typical day look like for Jon? [4:25] Jon shares a little bit about his background and how he got his start in transformational marketing. [8:45] When exploring new industries and paths, Jon encourages you to not be afraid. [9:40] What surprised Jon the most about the financial industry? [13:45] What is Jon’s leadership style and how has he had to adapt to the changing demands of the financial industry? [18:00] Jon talks about the shift in work models and whether remote work is here to stay in the financial sector. [19:10] When it comes to transformational change, how does Jon lead the charge in this arena? [24:15] How do we best target and serve the younger generation? [29:00] Jon uses the airline industry as an example of forced transformational change due to the pandemic. [34:45] Jon answers some fun rapid-fire questions! [41:15] Jon would be interested to meet and speak with Abraham Lincon. Mentioned in This Episode: Fidelity.com Jon on LinkedIn

Delia Garced is Senior Director of Demand Generation at Waters. For the past 30-plus years, Delia has been leading and building global marketing teams at some of the world’s biggest companies, including GE, where she served as a marketing leader for close to 25 years. She’s a strong believer in diversity in the workplace and tries to foster inclusive teams. In this conversation, Co-hosts Mark Emond and Elle Woulfe talk with Delia about her involvement in advancing the leadership opportunities through the Latinx Executive Alliance, how GE shaped her leadership style, and how to lead GenZ team members, and her love of both the Gulf Coast and her native San Juan. This is an episode you won’t want to miss! Key Takeaways: [1:13] Mark welcomes Delia Garced to Marketing Unplugged. Delia has a career path of over more than 25 years, from GE to Waters. [2:55] Delia’s first part of her career was linear in sales up to a management role. [3:44] Delia has a lot of curiosity. She tells about moving from sales into marketing and more. [5:17] Delia’s last role at GE was very focused on enabling and driving change in the organization. It was time to become more digital. [5:52] Delia also worked in the accelerating leadership program in marketing and sales to build the next generation of executives, who became the early adopters of marketing automation. [6:37] Delia shares her experiences at GE during the Jack Welch and Jeff Immelt eras. She has observations about both leaders. [9:47] Jack Welch would look to exit a market where GE wasn’t No. 1 or No. 2. Delia says, “We have to be the best that we can be in what we’re doing,” and ties that back to Jack Welch. [11:40] Delia tells of her involvement with the Latinx Executive Alliance. She is an advisor to the board. She wants to see Latinx representation at the table where decisions are being made. [14:25] Delia was also Co-chair of GE’s Hispanic Forum with about 200 volunteers in the group. Leadership showed them that diversity really matters. [15:53] Delia advises joining an Employee Resource Group for the opportunity to network with people from various business units, get training, and have more exposure within the company. [18:15] Elle is the executive sponsor of an ERG at the company where she works. She finds that attaching herself to a community spread across the company was very helpful. [19:18] Elle asks about creativity. Marketing has evolved so that you need to bring creativity with data. You have to be creative to engage with your customers while doing what drives results. [21:05] Do new marketers have gaps in their skill set? Delia would love for them to participate in summer internships and see what the jobs are about. What they learned in class is not enough. [22:48] Do something differently. Delia cites an IHOP campaign when they “changed their name” to the International House of Burgers. It made people stop and think. Try to do that for people. [24:10] Delia talks of change management and driving transformation. Delia tells how Waters learned to engage with customers differently than before. It required doing things differently. [26:27] Mark notes that people are the hardest part of change management. [26:53] What is Delia’s leadership style? She wants people to understand the options that they have to make decisions and do their job. She defines the principle by which she hires people. [29:20] Mark and Delia discuss the differences between leading GenX, Millennials, and GenZ. GenZ is purpose-driven. For them to succeed, they need to feel a connection to the outcome. [32:13] What is your hallway reputation? Delia describes how she works with it. [36:09] How does Delia balance her work and life and likewise encourage the people she works with? She disconnects on the weekends and exercises. She sets an example for her people. [39:12] Elle rarely checks her email but is on Slack all day long to be super responsive but disconnects from it when she is with...