Essential Insights: A Podcast for Healthcare Professionals

[0:51] Breakdown of what this series will cover. [4:22] Why is this series so important in today’s hospice environment? [6:24] What you will receive from this series. [7:42] Who should attend this series? [9:47] The need to rewire our brains when thinking about volunteers. In this week’s episode Gary Gardia talks about his new series, New Volunteer Manager Training Series. You can purchase the webinars individually, or you can buy the whole series to save 10%. Register and learn more here: https://fin-ed.info/3LgE41r Check out these links for more info! Webinar Registration: https://fin-ed.info/3LgE41r Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hospice.eewebinarnetwork.com/blog

[00:50] Brief overview of what this series will cover. [01:55] Why are the Conditions of Participation critical for your agency? [03:27] Who needs to attend this series? In this week’s episode Diane Link talks about her new series, 2023 Home Health CoP Compliance Series. You can purchase the webinars individually, or you can buy the whole series to save 10%. Register and learn more here: https://fin-ed.info/42Gyegm Check out these links for more info! Webinar Registration: https://fin-ed.info/42Gyegm Speaker’s Website: https://www.alecc.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hospice.eewebinarnetwork.com/blog

[00:57] Brief overview of what this package will cover. [2:10] Why you NEED to know your Hospice Care Index score. [3:30] Learn who will benefit from attending these webinars. [4:15] How will you be able to implement changes within your agency to help improve your score? In this week’s episode Diane Link talks about her new series, Scoring & Developing PIPs Package. You can purchase the webinars individually, or you can buy the whole series to save 10%. Register and learn more here: https://fin-ed.info/3mzl9ox Check out these links for more info! Webinar Registration: https://fin-ed.info/3mzl9ox Speaker’s Website: https://www.alecc.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hospice.eewebinarnetwork.com/blog

[1:04] Brief overview of what this series will cover. [3:00] The COVID-19 waiver is going away, how is that going to affect your hospice? [7:00] Learn who will benefit from attending this series. [9:45] How has leadership been affected and how will this series help them? In this week’s episode Kathy Ahearn talks about her new series, 2023 Hospice CoP Compliance Series. You can purchase the webinars individually, or you can buy the whole series to save 15%. Register and learn more here: https://fin-ed.info/3DUuTj1 Check out these links for more info! Webinar Registration: https://fin-ed.info/3DUuTj1 Speaker’s Website: https://www.alecc.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hospice.eewebinarnetwork.com/blog

[0:47] Breakdown of what this series will cover. [1:35] The first webinar is going to focus on determining the strategy you as an organization need to have in place. [1:53] The second webinar will focus on sales and how to shift how people think about them. [2:28] The third webinar will focus on marketing and finding your target market. [3:22] Is having a marketing strategy in place effective? [5:00] Who needs to attend this series? [6:10] The most important question: What problem do we, as an agency, solve? In this week’s episode Brad Brewer talks about his new series, Hope Is Not a Marketing Strategy Series. You can purchase the webinars individually, or you can buy the whole series to save 10%. Register and learn more here: https://fin-ed.info/3jnSAJT Check out these links for more info! Webinar Registration: https://fin-ed.info/3jnSAJT Speaker’s Website: https://www.bradbrewerbooking.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hospice.eewebinarnetwork.com/blog

[1:14] Learn more about Brad’s 25 years of leadership experience in higher education, start-ups, nonprofits, and national foundations. [6:52] One critical piece of advice about communication. [11:58] How does emotional awareness affect the workplace? [15:50] Tips on how to become more aware throughout your day. [18:58] Learn how to pass on your life story to your loved ones. [22:57] Where the Apple Falls. [25:50] Takeaways from Where the Apple Falls. For this week’s episode we’ll be meeting with Brad Brewer, one of our webinar presenters. We’ll be learning more about Brad’s career and background, as well as his thoughts on how communication and emotional awareness are crucial for both professional and personal development. If you enjoyed today’s podcast, check out a list of webinars by Brad: https://fin-ed.info/3gl65bo. Check out these links for more info! Brad’s Webinars: https://fin-ed.info/3gl65bo Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hospice.eewebinarnetwork.com/blog

[1:14] The documents surveyors reference at your hospice. [3:42] Questions to ask yourself so you’re prepared when the surveyor comes. [8:32] Stand alone interventions to avoid when someone is high risk. [10:27] Does age matter when talking about the bereaved? [12:11] Broken Heart Syndrome. [13:55] Statements to use when speaking about loss. In this week’s episode, Gary Gardia will review the State Operations Manual Appendix M, and how to incorporate this into your own program to make sure you pass your surveys with flying colors. This is a clip from Gary’s webinar, Raising the Bar for Bereavement Counseling & Services: New Approaches, Services & Skillsets. Register and learn more here: https://fin-ed.info/3e74dSJ Podcast listeners can also use coupon code RAISINGTHEBAR for 10% off this timely webinar. This coupon is valid through December 2022. Check out these links for more info! Webinar Registration: https://fin-ed.info/3e74dSJ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hospice.eewebinarnetwork.com/blog

[1:12] Learn more about Joanna’s background in the industries of business development, employee coaching, and customer/employee engagement. [3:28] What is emotional intelligence and how does it impact the organizations you work with? [9:18] The biggestchallenge leaders are facing due to emotional intelligence. [13:52] One piece of advice you don’t want to miss… [28:07] The most effective leadership styles. For this week’s episode we’ll be meeting with Joanna Pera, one of our webinar presenters. We’ll be learning about her background, education, and some advice to those in leadership roles. If you enjoyed today’s podcast, check out a list of webinars by Joanna: https://fin-ed.info/3siC0w6 Check out these links for more info! Webinar Registration: https://fin-ed.info/3siC0w6 Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hospice.eewebinarnetwork.com/blog

[01:10] The more physicians you engage, the better… [01:55] Hiring the right medical director. [03:13] Check yourself: questions you NEED to reflect on. [04:41] Creating a culture of growth. [06:22] Should your medical director or provider be in your sales/business meetings? [08:03] Considerations to make when reviewing your quarterly growth plan. [10:03] Personal story time that shows this methodology works! [13:23] Engaging your doctors to help work the pending list. [14:53] Two key barriers that require physician action. [17:09] Building a bridge to referring physicians. In this week’s episode Kurt Kazanowski covers the hospice medical director’s role and how to utilize them to give the gift of hospice. He digs deep into this topic and so much more in his OnDemand webinar, High-Leverage Strategies & Tactics for Physician Referral Development. Register and learn more here: https://fin-ed.info/3xyBdtK. Podcast listeners can also use coupon code GROWREFERRALS for 10% off this timely webinar. This coupon is valid through December 2022. Check out these links for more info! Webinar Registration: https://fin-ed.info/3xyBdtK Speaker’s Website: https://hospiceadvisors.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hospice.eewebinarnetwork.com/blog

[1:29] What’s included with the critique of your writing sample. [3:14] The most common writing mistakes by employers. [8:50] Best practices for pronouns. [15:44] ABCs of writing. [20:12] The inverted pyramid style of writing. [21:54] Biggest capitalization and punctuation mistakes that get made. [24:26] When you need to capitalize board. [25:36] Is it ever okay to use exclamation points in business writing? [27:26] Get to know our presenter, Nancy Flynn. In this week’s episode Nancy Flynn covers some common editorial problems and questions she got asked after her webinar, Business Writing Boot Camp, Including Critique of Your Own Writing Sample. Register and learn more here: https://fin-ed.info/3FksMos Podcast listeners can also use coupon code BUSINESSWRITING for 10% off this timely webinar. This coupon is valid through December 2022. Check out these links for more info! Webinar Registration: https://fin-ed.info/3FksMos Speaker’s Website: http://www.epolicyinstitute.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hospice.eewebinarnetwork.com/blog

[0:48] Why is hospice care just as important as any other type of healthcare. [4:24] Keep the focus on what works, why there is no room for “funny business” in end-of-life care. [9:52] How volunteering affects the community. [14:00] Telehealth: Is this where healthcare is moving? For this week’s episode we’ll be meeting with Gary Gardia, who has been presenting with us since 2013. We’ll be learning about his background in hospice care, his education, and some trends he’s noticed in the industry and where he thinks the industry will be moving in the coming years. If you enjoyed today’s podcast, check out a list of webinars by Gary: https://fin-ed.info/3KWolB7 Check out these links for more info! Webinar Registration: https://fin-ed.info/3KWolB7 Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hospice.eewebinarnetwork.com/blog

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode is a clip from the on-demand webinar, Communicating Your Commitment to Diversity & Inclusion with Policies & Procedures. Register and learn more here: https://fin-ed.info/38W9zx3. Podcast listeners can also use coupon code DIVERSITY10 for 10% off this timely webinar. This coupon is valid through December 2022. Today’s speaker is a recognized expert on workplace policy, communication, and compliance, she is the founder and executive director of The ePolicy Institute, Business Writing Institute, and Marijuana Policy Institute. Nancy is a professional trainer, policy writer, and consultant who helps hospice and home care employers worldwide minimize potentially costly electronic risks, including lawsuits and regulatory fines. She is also the author of 13 books, including Writing Effective E-Mail, The ePolicy Toolkit, and The Social Media Handbook. Check out these links for more info! Webinar Registration: https://fin-ed.info/38W9zx3 Speaker’s Website: http://www.epolicyinstitute.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode is a clip from Susan Keane Baker’s on-demand webinar, Making the Connection: Telephone Skills That Enhance Branding, Access, & Patient Loyalty, which covers three of the five branding techniques that can be implemented into your current branding efforts or into a brand-new marketing plan. Register and learn more here: https://fin-ed.info/3vt9OrhPodcast listeners can also use coupon code BRANDING for 10% off this timely webinar. This coupon is valid through December 2022. Today’s speaker is the author of Managing Patient Expectations, and is a dynamic speaker known for providing practical techniques that can be implemented quickly. A former hospital vice president, Susan attained the designation of Fellow of the American Society for Healthcare Risk Management. She has served as a member of the Board of Examiners for the Malcom Baldrige National Quality Award and is currently a Commissioner on the Connecticut State Commission on Medicolegal Investigations. Susan also teaches an annual risk management seminar for Quinnipiac University. Check out these links for more info! Webinar Registration: https://fin-ed.info/3vt9Orh Speaker’s Website: https://www.susanbaker.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode is a clip from the on-demand webinar, Hospice 101: Creating a Solid Foundation for New Staff & Refreshing the Basics, where the speaker Kathy Ahearn will cover certification of terminal illness (CTI). Register and learn more here: https://fin-ed.info/3NvemFN Podcast listeners can also use coupon code HOSPICE101 for 10% off this timely webinar. Coupon valid through December 2022. Today’s speaker has a Bachelor’s in both Nursing and Social Work and owns Ahearn Advisement Partners. With over 30 years working and serving the healthcare community the combination of nursing and social work has served her well. She has worked in a variety of post-acute care settings with an emphasis on home health and hospice, home infusion, homecare, and skilled nursing as a PICC and compliance expert. Kathy has a unique ability to identify agency challenges and opportunities, quickly providing education, support, and mentoring to organizations, guiding them to a new level of operation. Check out these links for more info! Webinar Registration: https://fin-ed.info/3NvemFN Speaker’s Website: https://ahearnadvisors.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode will feature some common questions asked during Diane Link’s webinar Hospice Documentation That Supports LCD & Eligibility Throughout the Benefit Periods. Register and learn more here: https://fin-ed.info/3ty43IN Podcast listeners can also use coupon code LCD-ELIGIBILITY for 10% off this timely webinar. Coupon valid through December 2022. Today’s speaker is the owner of Link Healthcare Advantage, she is also an RN, MHA, and a green belt in Lean Six Sigma. Her unique style and wealth of knowledge has led her to receive state awards in Public Policy and Public Affairs in her home state of Maryland. She has presented at conferences on national and state levels on topics in both home health and hospice including utilizing QAPI programs for operational success to improving home health/hospice compare scores to change leadership. She is a recognized expert in implementation and data analysis of electronic health records. Her skills in Lean Six Sigma has enabled her to implement continual process improvement programs that have led to improved operations and cost savings. Check out these links for more info! Webinar Registration: https://fin-ed.info/3ty43IN Speaker’s Website: http://www.linkhealthcareadvantage.com Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode is a clip from the on-demand webinar, Stopping the Staffing Turnover Crisis that covers looking for employees who are humble, hungry, and smart. Register and learn more here: https://fin-ed.info/3rfeu2T Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Today’s speaker is the President & CEO of LegacyKept, a social enterprise dedicated to strengthening family relationships and preserving life stories as keepsake books. After serving for over fifteen years as a leader in higher education and national foundations, Brad now leads LegacyKept in national partnership development and educational programs. He is also an author, speaker, and performing songwriter. Check out these links for more info! Webinar Registration: https://fin-ed.info/3rfeu2T Speaker’s Website: https://legacykept.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode is a clip from the on-demand webinar Building a Bridge Between Clinical & Sales Staff by Joanna Pera where she identifies three signs that you are experiencing interdepartmental tension. To register and learn more about how to reduce tension in the workplace please go here: https://fin-ed.info/3fsnXgF Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Today’s speaker has over 25 years of sales and leadership experience in the healthcare industry, including long-term care, hospice, home health care, assisted living, infusion, psychiatry, and pediatrics. Joanna’s expertise focuses on business development, employee coaching, and customer/employee engagement with a special emphasis on Emotional Intelligence. Her authentic style of leading is refreshing. She actively engages each person she works with in a productive way to achieve results. Check out these links for more info! Webinar Registration: https://fin-ed.info/3fsnXgF Speaker’s Website: https://www.poweredbypera.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare presented by the Hospice & Homecare Webinar Network. This week’s episode is a clip from the on-demand webinar, 22 Tactics to Increase Your CAHPS Scores in 2022 that covers two of the tactics that Susan has identified that will help increase your CAHPS scores. Register and learn more here: https://fin-ed.info/3pD8aQE. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Susan Keane Baker, author of Managing Patient Expectations, is a dynamic speaker known for providing practical techniques that can be implemented quickly. A former hospital vice president, Susan attained the designation of Fellow of the American Society for Healthcare Risk Management. She has served as a member of the Board of Examiners for the Malcom Baldrige National Quality Award and is currently a Commissioner on the Connecticut State Commission on Medicolegal Investigations. Check out these links for more info! Webinar Registration: https://fin-ed.info/3pD8aQE Speaker’s Website: https://www.susanbaker.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, VP and Program Coordinator for the Hospice & Home Care Webinar Network (HHWN). This week’s episode is a clip from HHWN’s on-demand webinar, Creating HIPAA Compliant Email & Social Media Content that Communicates Clearly with Patients & Peers that covers the 18 HIPAA identifiers that turn general info into protected healthcare information Register and learn more here: https://fin-ed.info/3bVTuFR. Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Today’s speaker is a recognized expert on workplace policy, communication, and compliance, she is the founder and executive director of The ePolicy Institute, Business Writing Institute, and Marijuana Policy Institute. Nancy is a professional trainer, policy writer, and consultant who helps hospice and home care employers worldwide minimize potentially costly electronic risks, including lawsuits and regulatory fines. She is also the author of 13 books, including Writing Effective E-Mail, The ePolicy Toolkit, and The Social Media Handbook. Check out these links for more info! Webinar Registration: https://fin-ed.info/3bVTuFR Speaker’s Website: http://www.epolicyinstitute.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/

Welcome to Essential Insights: A Podcast for Healthcare Professionals. Hosted by Sidnie Kane, VP and Program Coordinator for the Hospice & Home Care Webinar Network (HHWN). This week’s episode is a clip from HHWN’s on-demand webinar, Strengthening Your Referral Inquiry to Admission Process, that covers the referral inquiry to admission process: the anatomy of the intake. Register and learn more here https://fin-ed.info/3qfLsOA Podcast listeners can also use coupon code PODCAST10 for 10% off this timely webinar. This coupon is valid until October 2022. Our speaker, Kurt Kazanowski is a consultant, author and coach for hospice and home care organizations as well as the owner of two successful personal care home health companies. As a health care executive and successful entrepreneur, he has helped numerous health care organizations develop the necessary strategies to improve service delivery, grow market share and enhance profitability. Check out these links for more info! Webinar Registration: https://fin-ed.info/3qfLsOA Speaker’s Website: https://hospiceadvisors.com/ Questions? support@eewebinarnetwork.com Follow us on LinkedIn: http://linkedin.com/company/hhwn Like us Facebook: http://facebook.com/hhwnwebinars Tweet us on Twitter: http://twitter.com/HospiceWebinars Read our blog: https://hhwnbulletin.medium.com/