Radio Ombudsman
Government
Radio Ombudsman is our regular podcast hosted by Parliamentary and Health Service Ombudsman Rob Behrens. It features frank conversations on a range of topics including NHS investigations, good complaint handling and improving public services. The Ombudsman makes final decisions on complaints about government departments, other public organisations and the NHS in England. We do this fairly and without taking sides. Visit our website: www.ombudsman.org.uk Intro/outro music (Episodes 15+16): Rhys Hamilton Intro/outro music (Episodes 7-14 and 17): Sea Shanty (Alice in Wonderland) © David Ridley https://soundcloud.com/david-ridley Intro/outro music (Episodes 1 to 6): Trail by Nobara Hayakawa, licensed under CC 3.0 Source: http://freemusicarchive.org/music/Nobara_Hayakawa/Trail_EP/Nobara_Hayakawa_-_Trail_EP_-_Trail
Location:
United States
Genres:
Government
Description:
Radio Ombudsman is our regular podcast hosted by Parliamentary and Health Service Ombudsman Rob Behrens. It features frank conversations on a range of topics including NHS investigations, good complaint handling and improving public services. The Ombudsman makes final decisions on complaints about government departments, other public organisations and the NHS in England. We do this fairly and without taking sides. Visit our website: www.ombudsman.org.uk Intro/outro music (Episodes 15+16): Rhys Hamilton Intro/outro music (Episodes 7-14 and 17): Sea Shanty (Alice in Wonderland) © David Ridley https://soundcloud.com/david-ridley Intro/outro music (Episodes 1 to 6): Trail by Nobara Hayakawa, licensed under CC 3.0 Source: http://freemusicarchive.org/music/Nobara_Hayakawa/Trail_EP/Nobara_Hayakawa_-_Trail_EP_-_Trail
Language:
English
Episodes
Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman
3/28/2024
In a very special episode of Radio Ombudsman, Rob Behrens takes the hot seat as he’s interviewed by his Private Secretary, Faye Glover. As his term comes to an end, he reflects back on seven years as the Ombudsman, his early life and career, and shares his future plans.
Duration:00:29:28
Dr Sooj on making health advice go viral and battling misinformation
3/15/2024
In our latest episode, GP and social media sensation Dr Sooj speaks to Ombudsman Rob Behrens about tackling health misinformation online and how he uses social media to inform, educate and entertain.
Duration:00:30:17
Adam Wagner on defending human rights in extraordinary times
2/2/2024
In the latest episode of Radio Ombudsman, Adam Wagner, leading barrister in public law and human rights cases, speaks to Rob Behrens about the importance of protecting human rights. They discuss the development of the Universal Declaration of Human Rights, the impact of COVID-19 and the important role the Ombudsman plays in defending human rights. They also talk about Adam's hugely successful UK Human Rights blog and how he uses social media to keep people informed.
Duration:00:34:40
Melissa Mead on raising awareness of sepsis after the loss of her son
9/27/2023
Melissa's son William died from sepsis in 2014. In the ten years since, Melissa has dedicated her life to raising awareness of the condition. In 2019, Melissa was awarded an MBE for her efforts. In this podcast, Ombudsman Rob Behrens speaks to Melissa about the loss of her son, campaigning to raise awareness and what needs to change going forward.
Duration:00:31:45
Dr Bill Kirkup on patient safety and investigating avoidable harms
6/27/2023
Since retiring from his role in public health, Dr Bill Kirkup has focused on independent investigations into public service failures, including maternity services at Morecambe Bay and East Kent. In this episode, Bill talks to Rob Behrens about his career, what he's learnt during his investigations and how we can make more progress in improving patient safety.
Duration:00:28:03
Polly Curtis on the relationship between state and citizens
10/7/2022
Journalist, author and CEO of Demos Polly Curtis talks to Rob Behrens about her career in journalism, becoming a board member at PHSO and the relationship between the state and individuals. She also discusses her book ‘Behind Closed Doors: Why We Break Up Families and How to Mend Them’, an investigation into the children’s care system and the lives of vulnerable children.
Duration:00:30:33
Joshua Rozenberg and Rob Behrens discuss barriers to justice and Ombudsman reform
7/4/2022
This special episode was recorded live at our strategy launch event in May 2022. In the episode, journalist and lawyer Joshua Rozenberg interviews Ombudsman Rob Behrens. They discuss: - how PHSO will be user-led and responsive to citizens - how we will hold Government to account and support improvement to public services - what powers we need to provide the most effective Ombudsman service. Find out more about our new strategy: https://www.ombudsman.org.uk/about-us/corporate-information/our-strategy-2022-2025 Follow us on Twitter: https://twitter.com/PHSOmbudsman
Duration:00:28:41
Angela MacDonald on her role as Complaints Champion for UK Government
5/24/2022
Angela MacDonald, Deputy Chief Executive and Second Permanent Secretary of HMRC, talks to Rob Behrens about her career in the Civil Service and her role as Complaints Champion for UK Government organisations. She discusses the role of leadership in making sure organisations meet the new complaint standards and act on the learning from complaints.
Duration:00:38:33
Will Powell on the tragic loss of his son and his 30-year quest for justice
5/6/2022
Will Powell talks to Rob Behrens and Nick Bennett about his son Robbie, who sadly died 30 years ago when he was just ten years old. In the years following, Will learnt that the health authority admitted liability for the failure to diagnose Robbie’s Addison’s Disease and has been campaigning for justice ever since.
Duration:00:51:34
Derek Richford on how personal tragedy led him to uncover serious failings in maternity care
9/3/2021
Derek Richford talks to Rob Behrens about the loss of his newborn grandson, Harry, at East Kent Hospitals University Trust. He explains how his sheer persistence uncovered the truth of what went wrong and eventually led to a criminal investigation at the Trust. He also tells us what organisations involved in the complaint process can learn from his family's tragic experience.
Duration:00:46:01
Day Riley on being transgender, mental health and what Pride means to her
6/23/2021
In a special edition to mark Pride month, PHSO Facilities Analyst Day Riley shares her personal experiences of the challenges of being trans and living with mental health issues. She also has advice on how we can all be better allies for the LGBTQ+ community and other minority groups, and explains why Pride for her is all about activism.
Duration:00:33:02
Baroness Hale of Richmond: Blazing a trail and balancing objectivity with empathy in the courtroom
2/12/2021
Baroness Hale of Richmond talks about her esteemed legal career and role as President of the Supreme Court. She explains how balancing objectivity with empathy is vital in her profession, and why diversity and inclusion begins with asking the right questions.
Duration:00:24:21
Lord Adebowale: Leadership, tackling health inequalities and reshaping the NHS after COVID
12/1/2020
Lord Victor Adebowale, Chair of NHS Confederation, talks to Ombudsman Rob Behrens about the impact of COVID on the NHS and the Confederation’s plans to reshape the health and care system in its aftermath. He also discusses the role NHS leaders have to play in taking complaints seriously and in addressing health inequalities.
Duration:00:27:49
Dame Jackie Daniel: The challenges of being a senior leader in the NHS
10/30/2020
Dame Jackie Daniel, CEO of Newcastle Hospitals NHS Foundation Trust, talks about her journey from being a nurse to becoming CEO of one of the best performing NHS Trusts in the CQC's national inpatient survey. She shares some of her toughest challenges as a senior NHS leader and explains why the new Complaint Standards are central to organisational culture and patient safety.
Duration:00:36:35
Sir Robert Francis: Why listening to patients is vital to improve services
9/10/2020
Sir Robert Francis, Chair of Healthwatch England, reflects on the mid-Staffordshire inquiry 10 years on and explains why speaking up is so vital, particularly in the context of COVID19. He also shares his support for the new Complaint Standards Framework and tells us why it’s important to listen to, learn from and be honest with the people you serve.
Duration:00:32:36
Ian Trenholm: Integrity, curiosity and effective regulation
7/22/2020
Ian Trenholm, Chief Executive of the Care Quality Commission and Rob Behrens discuss the big issues affecting health and social care. Ian explains why integrity and curiosity are vital for effective regulation, and tells us why he thinks the Complaint Standards Framework will make the NHS complaints process better for everyone. Note that this episode was recorded in February 2020 before the Coronavirus pandemic and lockdown.
Duration:00:35:55
Rafael Ribó: Championing human rights
6/22/2020
Catalan Ombudsman Rafael Ribó shares his fascinating experience of growing up under the Franco dictatorship and a life committed to fighting injustices. Find out about his ‘double life’ as a university professor and freedom fighter, and why he thinks an ombudsman should always have enemies.
Duration:00:32:40
Dr Tony Dysart: Working as a GP during the coronavirus pandemic
5/29/2020
Dr Tony Dysart talks to Rob Behrens about his journey from nursing to general practice, the challenges of being a GP during the coronavirus pandemic and how his lifelong values inspire him in his role as a clinical adviser at PHSO. Read a transcript of this podcast on our website: https://www.ombudsman.org.uk/transcription-radio-ombudsman-16-clinical-adviser-dr-tony-dysart-working-gp
Duration:00:34:17
Peter Tyndall: The value of the international ombudsman community
5/20/2020
Peter Tyndall, President of the International Ombudsman Institute, Irish Ombudsman and Information Commissioner, talks to Rob Behrens about the values that underpin his national and international ombudsman roles. They also discuss the importance of own-initiative investigations and the need for ombudsman reform in the UK.
Duration:00:27:13
Rebecca Hilsenrath: Human rights challenges and opportunities
1/9/2020
Rob Behrens talks to Chief Executive of the Equality and Human Rights Commission (EHRC) Rebecca Hilsenrath about how current trends and changes in our world will impact on citizens’ human rights. They also discuss how the Ombudsman and the EHRC can work in partnership to protect human rights in the future. Read the transcript of this podcast: https://www.ombudsman.org.uk/transcript-radio-ombudsman-14-rebecca-hilsenrath-human-rights-challenges-and
Duration:00:33:39