The CS Mentor - All things Customer Success
Business & Economics Podcasts
When I started my career in Customer Success, I used to get hundreds of questions around my role. The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role. Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast. Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify Music by LiQWYD. Licensed under Creative Commons.
Location:
United States
Description:
When I started my career in Customer Success, I used to get hundreds of questions around my role. The situation hasn't changed much and I see that a lot of people are still unaware of Customer Success as a Career. Moreover, there is no single repository for budding CSMs and learn more about this role. Seeing this gap, I thought of doing something about it, and 'The CS Mentor' is the result! I hope you would like my podcast. Questions? Send me a LinkedIn message: https://linkedin.com/in/ankitify Music by LiQWYD. Licensed under Creative Commons.
Language:
English
Website:
https://anchor.fm/the-cs-mentor
Episodes
Customer Success Meetup (Bengaluru Edition) - June 17
6/12/2023
On June 17, 2023, Something spectacular is happening in the heart of Bengaluru. It's time for the biggest-ever Customer Success Meetup in India! Join me and a lineup of incredible speakers and panelists. We discuss the challenges in CS and how to resolve them at each level. Mark your calendars for June 17 and be part of India's most significant Customer Success Meetup. This is your opportunity to network, learn, and be inspired. #customersuccess #invite #meetup #bengaluru
Duration:00:02:23
S0304 - Why Customer Segmentation is important in Customer Success?
5/10/2023
Today, we'll be talking about customer segmentation and how it can help CS teams tailor their strategies, communication, and services to specific groups of customers.
#customersuccess #segmentation
Duration:00:05:32
S303 - Importance of Technology in Customer Success
4/7/2023
With so much happening around us, It's essential to scale the business and technology can help you in the same. In this episode, I will discuss the role of technology and potential pitfalls of the same. #technology #chatgpt #customersuccess
Duration:00:05:10
S302 - Importance of Data in Customer Success
3/15/2023
Some companies have figured out the best way to deliver ROI to customers, While others are still struggling. In this video, I'll talk about the secret tactics these top-notch companies use. #customersuccess #data #csops
Duration:00:04:39
S301 - What is CS Ops?
3/1/2023
Understand what Customer Success Ops do at any organization. Why it started and future.
#customersuccess #operations #career
Duration:00:03:26
S300 - What to expect from Season 3
2/22/2023
Season 3 of The CS Mentor Podcast is launching next week. In this episode, I'll cover what you can expect out of it.
Duration:00:02:15
S204 - Setting up Customer Success Function within your Organization
8/30/2021
Starting a CS Department is never an easy decision. Moreover, Starting it right and also at the right timing is imperative. In this episode with Puneet, I am discussing the nuances of starting the CS function and how to scale it as the organization grows.
More Read:
https://customersuccessbox.com/how-to-start-a-customer-success-department/
Duration:00:53:11
S203 - Hiring and Growing the CS Team
6/24/2021
Whether you're a job seeker or an employer, I highly recommend you to listen to this episode. In this episode, I am speaking to Emily Garza, AVP, Customer Success at Fastly Inc. Emily and I discuss why employers struggle to find the right talent and why candidates struggle to find the right job. We also discussed Emily's journey into Customer Success and how can someone do that too.
Duration:00:29:34
S202 - Wearing Multiple Hats as a CSM
5/11/2021
Ever wondered why CSMs are so busy? Well, It's because they wear multiple hats and held responsible for many things.
In this episode, I am discussing how CSMs can actually take care of everything while managing multiple things at once.
Duration:00:23:28
S201 - How to Accelerate Customer Relationships with Ronni Gaun
4/6/2021
The CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over 25 Years of experience in Client Facing roles, Ronni is expert in accelerating the relationships. In this episode, I speak to her about the same.
Duration:00:22:45
Episode 30: OKRs for Customer Success Managers
11/30/2020
Wondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages. Listen to this episode to know what are OKRs and how it looks in Customer Success.
Duration:00:05:42
Episode 29: How much do CSMs earn
11/17/2020
Choosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This episode would make things easy if you are looking to explore Customer Success as a Career.
In this episode, I would be answering 4 key questions:
How does a career in Customer Success look like?What's the career path?CS learning opportunities?How much can you earn? Anonymous Salary Survey:
https://incustomersuccess.com/salary-benchmarks/
Duration:00:05:34
Episode 28: Let's talk about QBRs
11/9/2020
QBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode, I would be sharing What exactly is a QBR, Why it is important and what all goes in a QBR.
Duration:00:04:35
Episode 27: A Typical Day in Life of a CSM
11/3/2020
Do you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule. This episode of The CS Mentor Podcast tells you about a typical workday of a Customer Success Manager.
Duration:00:04:46
Episode 26: My Journey into Customer Success
10/19/2020
Do you wonder how I moved into Customer Success? Listen to this episode to know my journey!
Duration:00:04:31
Episode 25: CSM Interview Prep - Managing Internal Communication
10/12/2020
Communication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally. In this episode of the CS Mentor Podcast, I am discussing why Internal communication is important and what could you do to make it easier.
Duration:00:05:43
Episode 24: CSM Interview Prep - CSAT vs. NPS
10/5/2020
If you can't measure it, You can't improve it!
In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.
Duration:00:05:42
Episode 23: CSM Interview Prep - Answering Previous Time based Questions
9/28/2020
The second-most popular type of question asked during the CS interview is "Tell me about a time..". Interviewers love this question! While you have to tell your story here, What if you can add an interesting element to it and outperform the competition? Listen to this episode where I share a framework to leave an impact on the interviewer with your answer!
Duration:00:03:37
Episode 22: CSM Interview Prep - Answering Situation based Questions
9/21/2020
Situation based questions are the most common questions in a CS interview. Unfortunately, a lot of times we don't prepare for them ahead and fail to answer it correctly. Listen to this episode where I share a framework to leave an impact on interviewer with your answer!
Duration:00:05:53
Episode 21: CSM Interview Prep - Why is Customer Success Important to you
9/14/2020
In this new series, I would be giving a framework to answer the top 5 questions being asked during the Customer Success Interviews. In this first episode of this series, I answer the question, "Why is Customer Success Important to you?"
Duration:00:04:46