Nice Work! In the Atlassian Ecosystem

Find out how we use the Atlassian Cloud to run a 24/7 growing company, across 7 offices around the world. In this webinar recording, we talk about how to leverage powerful methodologies such as Traction, GTD, Rockefeller Habits and OKRs to ​drive clarity and alignment in your team and how to use the Atlassian Cloud to implement these methodologies.

We at ServiceRocket have identified and embraced that being a responsive organization is essential to keep evolving. In this webinar recording, you will learn how moving to Jira Cloud made it easier for us. And to learn more about responsive organizations, go to responsive.org.

If you've been running your Atlassian stack on Server or Data Center, you've probably heard the buzz about migrating to Cloud. But rather than just telling you about the benefits of moving to Cloud — better cost control, easier upgrades, and effortless scale – we want to show you why it's the smart move by walking you through our own experience with the upgrade. That's right, even Atlassian Solution Partners like ServiceRocket have realized the promise of Atlassian Cloud and are leading our customers to sustainable business success through actions, not words. Join ServiceRocket CEO, Rob Castaneda, and other ServiceRocket leaders for a first-hand account of our upgrade to Atlassian Cloud experience and get a better understanding of: Plus a bunch of funny and not so funny anecdotes that came out along the way.

I was just following the Agile Australia conference hashtag (#agileaus) on Twitter when Sandy's name came up. When I read about her conference talk is saw words like self-organizing teams. OK. I know that one. That's what scrum teams do well. But then I saw the term self-selection. Self-selection? Does than mean I can put myself on my team at work I want? Mostly, yes, according to Sandy Mamoli. And Sandy knows about self-selection. She wrote the book on it, "Creating Great Teams: How Self-Selection Lets People Excel." Obviously, I had to get her on the show to talk about it. Sandy Mamoli is an Agile coach and founder of Nomad8, a small but perfectly formed Agile consultancy in Auckland, New Zealand. She's a former Olympian, a geek, a gadget junkie, international keynote speaker. She has a masters degree in artificial intelligence and knows quite a lot about Agile. As you can tell from the interview, I didn't know anything. This interview truly was about me asking Sandy a bunch of questions to learn how self-selection is creating organizations of the future. Learn more about Sandy: http://agileaustralia.com.au/2019/speakers/sandy-mamoli/https://nomad8.comhttps://nomad8.com/articles/holacracy-slides/https://www.slideshare.net/smamol/how-i-tried-holacracy-and-lived-to-tell-the-tale-151317408https://nomad8.com/uploads/pdf/Holocracy_How_I_survived_to_Tell_The_Tale_article.pdf We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm. Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts: Apple Podcasts Stitcher Spotify Follow us on Social Media: ServiceRocket YouTube Twitter Facebook Linkedin Instagram Bill Cushard Twitter Linkedin Instagram Tell us what you think of Nice Work! You could: Thanks for listening to the show.

The majority of executives say that agility is a critical organizational capability, says Pamela Meyer, author of Agility Shift: Creating Agile and Effective Leaders, Teams, and Organizations. The irony is that most organizations aren't agile. They aren't doing it. If they are doing it, it's coming from a mindset that isn't agile. That's a hard pill to swallow. Leaders know they have to be more agile, responsive, and nimble. But there is still a belief that agility is risky. "What if we make bad decisions?" This is the wrong mindset because actually agility is about minimizing risk while delivering value faster to customers. We talk to Pamela about how organizations can shift their collective mindsets and become more agile. Learn more about Pamela: https://pamela-meyer.com/https://www.amazon.com/Agility-Shift-Creating-Effective-Organizations/dp/1629560707/ref=sr_1_1?ie=UTF8&qid=1431653481&sr=8-1&keywords=the+agility+shifthttps://pamela-meyer.com/agility-shift-inventory/https://www.linkedin.com/in/pamelameyerphd/ We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm. Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts: Apple Podcasts Stitcher Spotify Follow us on Social Media: ServiceRocket YouTube Twitter Facebook Linkedin Instagram Bill Cushard Twitter Linkedin Instagram Tell us what you think of Nice Work! You could: Thanks for listening to the show.

Becky Flint, co-founder and CEO of Dragonboat.io, joins Nice Work to talk about how to bring strategy and execution together in the product development lifecycle using a process called Responsive Portfolio Program Management (Responsive PPM). Dragonboat has a tight integration with Jira, and if Jira represents the execution cycle, Dragonboat represents the strategic cycle. We dive deep into Responsive PPM and how it can help product teams deal with the onslaught of competing priorities that they deal with every day... and keep their sanity. Learn more about Becky and Dragonboat.io: https://dragonboat.io/https://docs.google.com/presentation/d/1CzE5pAjPnIz1WrNjk9uW06ufkcq4fc-PzZtcfHI2Oao/edit#slide=id.phttps://www.linkedin.com/in/beckyflint/ We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm. Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts: Apple Podcasts Stitcher Spotify Follow us on Social Media: ServiceRocket YouTube Twitter Facebook Linkedin Instagram Bill Cushard Twitter Linkedin Instagram Tell us what you think of Nice Work! You could: Thanks for listening to the show.

Fred Fowler changed the way I think about agile. And specifically how I think about scrum. He helped me realize that scrum is for projects that require you to figure it out. That's why scrum works so well for software projects because the speed and frequency at which software needs to be shipped, we are always figuring it out. Waterfall methods of work are for work that you've already figured out. You may use scrum to figure out how to build a house. When you are ready to take that house and build 50 of them, you wouldn't use scrum anymore. Software projects aren't the only type of work that requires a continuous process of figuring it out. Fred Fowler is scrum certified. He has is Profession Scrum Masters (PSM I and PSM II). He is also only one of 50 people or show with his PSM III. He also offers enterprise coaching services and training classes to help people become PSM certified. Fred is also author of, "Navigating Hybrid Scrum Environments: Understanding the Essentials, Avoiding the Pitfalls." To say that Fred is an agile coach is understating his career in a big way. He has had an extensive career in the public sector serving on the city council for the city of Sunnyvale in the heart of Silicon Valley and is the former mayor of Sunnyvale. Fred is currently working on a project in East Palo Alto, CA called Project WeHope, helping people become healthy, employed, and housed. We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm. Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts: Apple Podcasts Stitcher Spotify Follow us on Social Media: ServiceRocket YouTube Twitter Facebook Linkedin Instagram Bill Cushard Twitter Linkedin Instagram Tell us what you think of Nice Work! You could: Thanks for listening to the show.

Keith Mattes, senior program manager / Gainsight administrator at Pearson, joins Nice Work to talk about how reduce support case resolution connecting Jira and Salesforce. Along the way, he also broke down silos by connecting development teams with customer support teams. He did this in the face of organizational resistance. As in most organizations, there are barriers to trying new things, especially connecting systems and integrating data across them. On the journey to overcome this resistance, Keith asked a lot of questions, questioned the status quo (politely, we might add), and got Jira and Salesforce connected. There is a lesson here in challenging the status quo with questions...it helped that Keith was new to the teach and could ask the "Huh" and "Why" questions that most people, who have been on a team a long time, can be afraid to ask. But this is how change is done. Keith used ServiceRocket's Connector for Salesforce & Jira to do this, you can learn more about one the Atlassian Marketplace. Learn more about Keith: https://www.linkedin.com/in/keithmattes/ We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at nicework.fm. Thanks so much for listening! If you like this episode, please subscribe to “Nice Work" and rate and review wherever you get your podcasts: Apple Podcasts Stitcher Spotify Follow us on Social Media: ServiceRocket YouTube Twitter Facebook Linkedin Instagram Bill Cushard Twitter Linkedin Instagram Tell us what you think of Nice Work! You could: Thanks for listening to the show.

Genevieve Blanch, partner manager at Refined joins the show to talk about the importance of making sure users can find the information they need...whether on Confluence or Jira Service Desk. The thing about highly customizable software Jira and Confluence is that it can become seemingly disorganized over time. To prevent this, it is important to provide structure and organization as part of the design process. This is what Refined helps people do. Refined is a site building tool that makes Confluence and Jira Service Desk look beautiful and branded and, most importantly, organized. Bill and Genevieve also catch up on the show after meeting at Atlassian Summit 2019 for the first time. Learn about Genevieve and Refined: https://www.linkedin.com/in/genevieveblanch/https://www.refined.com Tell us what you think of Nice Work! You could: Apple Podcasts Thanks for listening to the show.

Help desks are not the only teams that take and fulfill requests from employees in organizations. Marketing teams are asked to approve copy. Facilities teams are asked to fix broken doors. Legal teams are asked to review contracts. The difference is that help desk teams do not have a reputation of being a black hole. Everyone knows that they can fill out a form and get help. Even if it is "eventually." This is not the same for business teams. Most of the time, we need to know who in marketing or facilities or legal, we need to ask. Then we send an email. Here's the problem, with that approach, there is no way to count the requests, track how long requests take, know what to do when someone goes on vacation. In other words, there is no transparency. Kate Caldecott, Chief Operating Officer at ThinkTilt and Simon Herd, Founder and CEO of ThinkTilt join Nice Work! to help us understand why business teams need to adopt principles of ITSM and why they should do it with Jira Service Desk. They even wrote a white paper about it called, "From ITSM to ESM: Enterprise Service Management with Jira Service Desk." Learn more about Kate and Simon: That ThinkTilt White Paper: http://info.thinktilt.com/itsm-to-esm-white-paper ThinkTilt Website: http://www.thinktilt.com Kate on Linkedin: https://www.linkedin.com/in/kate-caldecott-01762312/ Simon on ThinkTilt: https://www.linkedin.com/in/simonherd/ Thanks so much for listening! If you like this episode, please subscribe to “Nice Work! An Atlassian Ecosystem Podcast" and rate and review wherever you get your podcasts: Apple Podcasts Stitcher Spotify Follow us on Social Media: ServiceRocket YouTube Twitter Facebook Linkedin Instagram Bill Cushard Twitter Linkedin Instagram

Anthony Coppedge is a certified agile leadership coach, holds a few agile certifications, a former director of marketing, and currently an agile marketing consultant. He has also used Jira in various roles during his career and we are going to talk about Anthony about business teams using agile, jira, and the trials and tribulations teams go through as they adopt agile. If you listen all the way to the end, Anthony gives me a little coaching. Seriously. On the spot coaching. I had to go get a pen and paper to do it. Learn more about Anthony: On Linkedin: https://www.linkedin.com/in/anthonycoppedge/

Marie Kent is a consultant & solutions architect at Clearvision, an Atlassian Solutions Partner. She is also a certified agile coach, SAFe Program Consultant (SPC), and a certified scrum master. She is also certified in three Atlassian disciplines: agile development with Jira Software, Jira Service Desk and, Jira Project Administration. We met Marie at Atlassian Summit 2019. I wanted to press record at Summit but we didn't have time. So Maria joins Nice Work to talk more in-depth about how teams can adopt agile, what gets in their way, and why business teams might be able to implement agile methodologies with less friction that technology teams. Who knew? Learn more about Marie: https://www.clearvision-cm.com/profiles/consultant-trainers/marie-kent/https://www.linkedin.com/in/marie-kent-692b51142/

We took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and conference attendees about their experience at Pulse and maybe a few other things. In this episode, we talk to Keith Mattes, former Jira administrator, Gainsight administrator and program manager at Pearson. Keith talks about how he connects Gainsight, Salesforce, and Jira together to improve the overall customer experience. Learn more about Keith: https://www.linkedin.com/in/keithmattes/

We met Kimberly Deal at Atlassian Summit 2019. Actually, we met her in the conference app a week before Summit. We planned to meet in person, but we both got so busy it never happen. So we met up with her after Summit and pressed record. We had a fun conversation. Kimberly is a 2X certified Atlassian professional and is working on her third. She is also an Atlassian User Group (AUG) Leader for Columbus, Ohio. One of the interesting things we talked about is why Kimberly liked the Training Theater at Summit so much. "You are already certified. Why would you go to training?" Kimberly replied wisely: "There might be tidbits and tricks I might not know." Ah. Refreshing. Beginners mind. Even though she is certified, she finds herself in her work in Jira, for example, taking the long way to do some action. She knows there is a better way, but she just never took the time to discover and learn what it might be. That's why she goes to training. This was especially true for her with Confluence. She uses Confluence regularly, and thought she knew it well. Until she started one of the classes at Summit. She learned all kind of simple and useful functions she didn't know existed. That's the power of continuous learning. Learn more about Kimberly: https://aug.atlassian.com/columbus/https://www.linkedin.com/in/kimberlydeal/

If you do one thing today, you must listen to this episode. It will restore your faith in our younger generations. Big time. You may recall from episode 34 that we interviewed Jeff Tillett, Senior Build and Release Engineering Manager at AppDynamics and Dallas Atlassian User Group (AUG) Leader from the floor at Atlassian Summit. After that interview, Jeff told us his daughter helped organize the Dallas AUGs, and....well....after hearing that, how could we not get his daughter, Kaitlynn Tillett, on the show. So we did. Not only does Kaitlynn help her dad organize the AUG...and use Confluence to do it..Kaitlynn uses Confluence for all communications in her scout troop group. No more messy email lists. She no longer needs to resend emails to troop parents who claim they did not receive the email with details about the weekend camping trip. Her answer to everything is now, "It's on Confluence. Here's the link." How many teenagers do you know who use Confluence? Think about it. Tell us what you think of Nice Work! You could: https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2 Thanks for listening to the show.

Gillian Rourke is an avid user of both Confluence and Jira. In fact, her role at KPMG UK is in part to translate client project business requirements into Jira projects and Confluence space and then onboard and training both KPMG engagement teams and the clients they will invite into the Jira project and Confluence space for the project. Most of us think that the main us of Jira and Confluence is to bring teams together around their work, but there are many companies that invite external users into Jira and Confluence to collaborate better. This could mean inviting clients into a Jira project. For that matter it could mean inviting vendors and other outside service providers into both Jira and Confluence to get work done. We talked to Gillian about how she does that in her work. We also talked to Gillian about her experience at Atlassian Summit 2019. This was Gillian's first trip to Summit and she said it was awesome. We're not trying to make you all jealous. Gillian and I just wanted to bring a little bit of Summit to you. https://www.softwaretestingnews.co.uk/european-software-testing-awards-2018-winners/https://www.atlassian.com/company/events/summit/watch-live Learn more about Gillian: https://www.linkedin.com/in/gillian-rourke-4712a6a7/ Tell us what you think of Nice Work! You could: https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2 Thanks for listening to the show.

Joanna Thurmann, Atlassian Certified Professional and ServiceRocket technical trainer, joins Nice Work! to recap her Atlassian Summit 2019 experience. We talked about three things. First, we talked about gratitude at work. Shawn Achor gave a keynote talk about happiness and one of the things we can all do at work (one thing we actually have control over at work) is have and/or express gratitude. It is such a simple and powerful idea. Here is a link to Shawn Achor giving a TED talk on this topic: https://www.ted.com/talks/shawn_achor_the_happy_secret_to_better_work?language=en You can see all the Atlassian Summit 2019 Keynote presentation here: https://www.atlassian.com/company/events/summit-us/watch We also talked to Joanna about Atlassian University training offerings at Summit. Joanna taught two pre-conference courses for Jira Project Administration and also delivered mini-education sessions during the conference in these theater sessions. Which were so popular that people were standing in the aisle. It was inspiring to see so many people get certified at Summit. They were very proud to wear their certification hoodies...as they should be. Link to Atlassian Certifications: https://www.atlassian.com/university/certification Even Bill might consider the project administrator and agile certifications. Finally we talked to Joanna about higher purpose and give back. Joanna is passionate about this topic and spend time building homes (among other things, which she talks about) in Tijuana through the Tijuana Ministry. Atlassian participates in the Pledge 1% program as do many of the Summit Sponsors, who proudly displayed their membership on their booth. Joanna was impressed with one of the Summit sponsors, Praecipio, that gave booth visitors a choice to receiving a t-shirt or opting in to have Praecipio donate an equivalent amount of the shirt to a charity. For people who want to give back and have enough t-shirts already, which is a lot of people, this made a positive impression. Link to Tijuana Ministry: http://www.tijuanaministry.org/ Link to Pledge 1%: https://pledge1percent.org/ Tell us what you think of Nice Work! You could: https://itunes.apple.com/us/podcast/nice-work/id1339886029?mt=2 Thanks for listening to the show.

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things. In this episode, we talked to Matthew Denny, UX Designer, Problem Solver, Transformation Advocate, and Bureaucracy Slayer. He also works for NAVAIR, which is part of the U.S. Navy. Matthew describes a hands-on course about DevOps that he took at Summit that seemed to us as highly valuable. Learn more about Matthew: On Linkedin: https://www.linkedin.com/in/matthew-denny/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things. In this episode, we talked to Pawel Mazur and Jacek Wizmur-Szymczak from Spartez. This is an entertaining and educational look into the Spartez culture, and afterwards you will understand how seriously they take being customer-focused. Learn more about Spartez, Jacek, and Pawel: Spartez: https://spartez.com/ Chat for Jira Service Desk: https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-desk?hosting=server&tab=overview Jacek Wizmur-Szymczak on Linkedin: https://www.linkedin.com/in/jacekwizmurszymczak/ Pawel Mazur: https://www.linkedin.com/in/paweł-mazur-906638124/

We took the Nice Work! Podcast on the road to Atlassian Summit 2019 to talk with ecosystem partners, customers, and conference attendees about their experience at Summit and many other things. In this episode, we talked to: Adam Saint-Prix, Senior Manager, Technical Account Management Bhushan Nagaraj, Principal Technical Account Manager Kathryn Grier, Technical Account Manager Archana Menon, Technical Account Manager We learned about the Technical Account Manager (TAM) role at Atlassian, how they lead customers to achieve outcomes, and then we debated whether to focus on process or outcomes. Learn more about Atlassian TAMs: https://www.atlassian.com/enterprise/tam Learn more about the TAMs we talked to: Adam Saint-Prix, Senior Manager, Technical Account Management https://www.linkedin.com/in/adamx/ Bhushan Nagaraj, Principal Technical Account Manager https://www.linkedin.com/in/bhushan154/ Kathryn Grier, Technical Account Manager https://www.linkedin.com/in/kathryngrier/ Archana Menon, Technical Account Manager https://www.linkedin.com/in/armenon/