Impact Weekly
Business & Economics Podcasts
Johan Nilsson CEO & Founder of Startdeliver and Lincoln Murphy, Thought Leader & Growth Architect (Sixteen Ventures) have a simple mission: equip Customer Success Professionals with what they need to excel at Customer Success. In Impact Weekly they address common questions and issues within Customer Success with concrete tips on how to approach and solve them.
Location:
United States
Description:
Johan Nilsson CEO & Founder of Startdeliver and Lincoln Murphy, Thought Leader & Growth Architect (Sixteen Ventures) have a simple mission: equip Customer Success Professionals with what they need to excel at Customer Success. In Impact Weekly they address common questions and issues within Customer Success with concrete tips on how to approach and solve them.
Language:
English
Website:
https://www.impactdemy.com/
Customer Success Beyond what they Pay: Using Customer Characteristics to Tailor their Experience
Duration:00:29:40
Weaponized Incompetence: How Customers Get You to Do Their Work for Them (And How to Stop it)
Duration:00:31:29
Maintaining Morale and Retaining Talent in Uncertain Times
Duration:00:32:11
Beyond Revenue: Uncovering the True Value of Your Customers
Duration:00:30:48
Efficiency Hacks for CSMs: Practical Productivity Ideas
Duration:00:34:28
How to Build a Customer Advocacy Machine
Duration:00:23:43
Customer Retention: Negotiation, Discounts, and Distractions
Duration:00:27:06
Tailored Success: Navigating Customization in SaaS Without Losing Scale
Duration:00:21:25
Engaging Customers at Renewal: Practical Strategies and Tactics
Duration:00:37:16
Domain Experts as CSMs: Benefits, Challenges, and Strategies for Success
Duration:00:20:34
Retention Reimagined: From Fighting Fires to Ensuring Success
Duration:00:29:27
The Future of Customer Success? AI, Automation, and Appropriate Experience
Duration:00:22:08
The Future of Customer Success: Essential or Endangered?
Duration:00:32:25
It's a Trap! How to Avoid These Common CSM Pitfalls
Duration:00:32:27
Common Traps for CSMs to Avoid (and How to Actually do That)
Duration:00:25:29
Chaotic Harmony: Customer Success in Early-stage Startups
Duration:00:33:54
Understanding Partner Success: Challenges, Benefits, and Opportunities
Duration:00:26:24
The CSM's Path to Excellence: Essential Skills, Training, and Professional Development
Duration:00:32:42
Kickstart 2024: New Years Strategies for Customer Success Managers and Leaders
Duration:00:33:24
Customer Onboarding: Navigating Practical Challenges and Complexities
Duration:00:29:51